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Methodology
Freshsales
4.5
( 1,104 )
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s f... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$25.00
/ month
Essential
$30.00
/ month
Expert
$50.00
/ month
Custom
Contact Us
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
66.4%
Mid Market
27.93%
Enterprise
5.68%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
22
- Agile CRM
- Asana
- Calendar
- CloudTalk
- Copper
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Front
- Gmail
- Help Scout
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Incrowd Interview
- Intercom
- Intuit Mailchimp
- Involve.Me
- LiveAgent
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Pipedrive
- Pipefy
- Reply
- Salesflare
- Salesforce Service Cloud
- Shopify
- Smith.ai Live Website Chat
- SurveySparrow
- Teamleader
- Zapier
- Zoho Books
- noCRM.io
Total integrations:
18
- Agile CRM
- Asana
- Calendar
- CloudTalk
- Copper
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Front
- Gmail
- Help Scout
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Incrowd Interview
- Intercom
- Intuit Mailchimp
- Involve.Me
- LiveAgent
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Pipedrive
- Pipefy
- Reply
- Salesflare
- Salesforce Service Cloud
- Shopify
- Smith.ai Live Website Chat
- SurveySparrow
- Teamleader
- Zapier
- Zoho Books
- noCRM.io
Top Alternatives
Categories
Common categories include: Outbound Call Tracking Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By CloudTalk
- Located in Bratislava, Slovakia
- Founded in 2016
