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Freshsales
4.5
( 1,104 )
Salesforce Marketing Cloud
No reviews yet
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Salesforce Marketing Cloud is a comprehensive digital marketing platform that enables businesses to create and manage personalized customer journeys across multiple channels, including email, social media, mobile, and web. It leverages AI to automate marketing processes, analyze customer data, an... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Marketing Cloud Engagement
$1250.00
per / month
Marketing Cloud Account Engagement
$1250.00
per / month
Marketing Cloud Growth Edition
$1500.00
per / month
Marketing Cloud Intelligence
$3000.00
per / month
Data Cloud for Marketing
$108000.00
per / year
Marketing Cloud Personalization
$108000.00
per / year
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
- Comprehensive suite covering multiple marketing channels.
- Advanced AI capabilities for personalized customer engagement.
- Seamless integration with Salesforce CRM and other platforms.
- Robust analytics and reporting tools.
- Scalable to meet the needs of large enterprises.
- High cost, potentially prohibitive for small to midsize businesses.
- Complex setup and steep learning curve.
- Additional costs for training and support services.
- User interface can be overwhelming for new users.
- Limited flexibility in pricing models.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
22
- Asana
- Box
- Calendar
- CloudTalk
- DocuSign
- Dropbox
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics
- HubSpot
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Jira
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Salesforce Sales Cloud
- Shopify
- Slack
- Smith.ai Live Website Chat
- SurveyMonkey
- SurveySparrow
- SysTools IMAP Migration Tool
- Trello
Total integrations:
12
- Asana
- Box
- Calendar
- CloudTalk
- DocuSign
- Dropbox
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics
- HubSpot
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Jira
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Salesforce Sales Cloud
- Shopify
- Slack
- Smith.ai Live Website Chat
- SurveyMonkey
- SurveySparrow
- SysTools IMAP Migration Tool
- Trello
Top Alternatives
Categories
Common categories include: Sales Platforms Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
