Freshsales vs Zendesk Sell
Take a look at how
Freshsales
and
Zendesk Sell
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshsales
scores
4.5
out of 5 from
1104
reviews, while
Zendesk Sell
has been rated
4.2
out of 5 from
482
reviews.
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Methodology
Freshsales
4.5
( 1,104 )
Zendesk Sell
4.2
( 482 )
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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A modern sales CRM designed to improve sales productivity, visibility into pipeline stages, lead/contact/deal tracking, workflow automation, revenue forecasting, and communication tools. It's positioned for teams looking to streamline the full sales cycle. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Team
$19.00
/ month
Sell Growth
$55.00
/ month
Sell Professional
$115.00
/ month
Sell Enterprise
$169.00
/ month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
- All-in-one sales CRM with communication tracking (calls, texts, emails) and task management.
- Rich API ecosystem: Core, Sync, Firehose, Search support for integrations and event streams.
- Progressive feature set: teams can start small and scale with higher tiers.
- Best practices and developer tools (ZCLI, custom objects) for extensibility.
- Good pipeline visibility, forecasting and reporting.
- Advanced features (lead scoring, deal scoring, multiple pipelines, roles & permissions) are locked to higher (more expensive) tiers.
- AI-powered features / intelligent automation are more present in Suite/Support rather than core Sell; ambiguity around exact AI included in Sell tiers.
- No self-hosting, no open-source version.
- Language / locale support for Sell itself not clearly documented.
- Potential cost escalation for growing teams due to per-seat pricing and expensive higher tiers.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
63.49%
Mid Market
29.46%
Enterprise
7.05%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
26
- Asana
- Bookyourdata
- Calendar
- CloudTalk
- DocuSign
- Dropbox Business
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Calendar
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- KrispCall
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- Papermark
- PartnerStack
- Pinecone
- Reply
- Rippling
- Slack
- Smith.ai Live Website Chat
- Storylane
- SurveySparrow
- Zapier
- Zendesk Chat
Total integrations:
9
- Asana
- Bookyourdata
- Calendar
- CloudTalk
- DocuSign
- Dropbox Business
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Calendar
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- KrispCall
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- Papermark
- PartnerStack
- Pinecone
- Reply
- Rippling
- Slack
- Smith.ai Live Website Chat
- Storylane
- SurveySparrow
- Zapier
- Zendesk Chat
Top Alternatives
Categories
Common categories include: Sales Engagement Software, CRM Software, Sales Analytics Software, and Outbound Call Tracking Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
