Olark vs Freshdesk

Take a look at how Olark and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Olark scores 4.3 out of 5 from 223 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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Olark logo

Olark

4.3
(223)
Freshdesk logo

Freshdesk

4.4
(3,051)
At a Glance
Olark logo
Olark
Starting at:
$29.00/month
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
Overview
Olark logo
Olark
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Olark
View 5 images
Olark Screenshots
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Exclusive Deals
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Pricing
Olark logo
Olark
Free trial available
Free plan available
Billing type Recurring Subscription
Full-featured live chat
$29.00
/ month
See all pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
Olark logo
Olark
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Olark logo
Olark
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Olark logo
Olark
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Olark logo
Olark
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Olark logo
Olark
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Olark logo
Olark
Total integrations: 22
  • AppSumo
  • BigCommerce
  • Capsule CRM
  • ChatBot
  • Desk.com
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Front
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Help Scout
  • Highrise
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Jotform
  • MeisterTask
  • Nimble
  • Pipedrive
  • Shopify
  • Slack
  • SugarCRM
  • Supportbench
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho Assist
  • noCRM.io
Freshdesk logo
Freshdesk
Total integrations: 16
  • AppSumo
  • BigCommerce
  • Capsule CRM
  • ChatBot
  • Desk.com
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Front
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Help Scout
  • Highrise
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Jotform
  • MeisterTask
  • Nimble
  • Pipedrive
  • Shopify
  • Slack
  • SugarCRM
  • Supportbench
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho Assist
  • noCRM.io
Top Alternatives
Olark logo
Olark
See all alternatives
Freshdesk logo
Freshdesk
See all alternatives
Company Details
Olark logo
Olark
  • By Olark
  • Located in Ann Arbor, Michigan, United States
  • Founded in 2009
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010