Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
At a Glance
Overview
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Full-featured live chat
$29.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
15
- AppSumo
- ChatBot
- Creatio
- Desk.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Front
- Google Analytics 360 Formerly Google Analytics Premium
- Groove
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Jotform
- MeisterTask
- Nimble
- Pinecone
- Shopify
- Sitecore Experience Manager
- Smartsheet
- SnapEngage
- Supportbench
- WooCommerce
- Zapier
- Zoho Assist
- noCRM.io
Total integrations:
18
- AppSumo
- ChatBot
- Creatio
- Desk.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Front
- Google Analytics 360 Formerly Google Analytics Premium
- Groove
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Jotform
- MeisterTask
- Nimble
- Pinecone
- Shopify
- Sitecore Experience Manager
- Smartsheet
- SnapEngage
- Supportbench
- WooCommerce
- Zapier
- Zoho Assist
- noCRM.io
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Olark
- Located in Ann Arbor, Michigan, United States
- Founded in 2009
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
Popular Comparisons
