Pipefy vs Freshdesk

Take a look at how Pipefy and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Pipefy scores 4.6 out of 5 from 223 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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Pipefy logo

Pipefy

4.6
(223)
Freshdesk logo

Freshdesk

4.4
(3,051)
At a Glance
Pipefy logo
Pipefy
Starting at:
$23.00/month
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
Overview
Pipefy logo
Pipefy
Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pipefy
View 6 images
Pipefy Screenshots
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
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Pricing
Pipefy logo
Pipefy
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$0.00
/ month
Business
$23.00
/ month
Enterprise
$38.00
/ month
Unlimited
Contact Us
See all pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
Pipefy logo
Pipefy
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Pipefy logo
Pipefy
Small Business
52.02%
Mid Market
26.91%
Enterprise
21.08%
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Pipefy logo
Pipefy
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Pipefy logo
Pipefy
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Pipefy logo
Pipefy
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Pipefy logo
Pipefy
Total integrations: 7
  • AppSumo
  • ChatBot
  • Clearbit
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Google Workspace
  • HubSpot CRM
  • Jotform
  • MeisterTask
  • Microsoft Excel
  • Nimble
  • Quickbase
  • Salesforce Platform
  • ServiceNow App Engine
  • Supportbench
  • WooCommerce
  • Zapier
  • Zoho Assist
  • noCRM.io
Freshdesk logo
Freshdesk
Total integrations: 16
  • AppSumo
  • ChatBot
  • Clearbit
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Google Workspace
  • HubSpot CRM
  • Jotform
  • MeisterTask
  • Microsoft Excel
  • Nimble
  • Quickbase
  • Salesforce Platform
  • ServiceNow App Engine
  • Supportbench
  • WooCommerce
  • Zapier
  • Zoho Assist
  • noCRM.io
Top Alternatives
Pipefy logo
Pipefy
See all alternatives
Freshdesk logo
Freshdesk
See all alternatives
Company Details
Pipefy logo
Pipefy
  • By Pipefy
  • Located in San Francisco, California, United States
  • Founded in 2015
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010