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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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More than just a task management tool, ClickUp is a 360-degree productivity suite that offers functionalities that expand and scale together with a business’ evolving needs. With more than 15 views and over 35 apps, it allows teams of all sizes from across different disciplines to set strategic p... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Forever
$0.00
/ month
Unlimited
$9.00
/ month
Business
$19.00
/ month
Business Plus
$29.00
/ month
Enterprise
Contact Us
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
- Customizable dashboards
- Features and functions best suited for solopreneurs and small teams
- Comprehensive freemium plan
- Built-in chat feature for both private and public communication
- Offers extensive features with the option to customize under the free plan.
- Onboarding process can be complicated
- No built-in video conferencing feature
- Additional customizable features will require an annual fee
- Platform can easily overwhelm new users
Reviewer's Segments
Insufficient data to show segment split
Small Business
79.66%
Mid Market
16.33%
Enterprise
4.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- 10Web
- 800.com
- Adobe XD
- Aircall
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Better Stack
- Bitbucket
- Box
- Calendar
- Canny
- ChatArt
- Clockify
- Cloudzy
- Copy.ai
- Dropbox
- Dropbox Business
- Duda
- Findstack
- Fiverr
- Flowrite
- Frase.io
- GitHub
- Glide
- Gmail
- Google Calendar
- Google Forms
- Google Workspace
- Grammarly
- Helpdesk
- HostWP.io
- HubSpot CRM
- Imagify
- Intercom
- Involve.Me
- Jira
- Jotform
- Jotform Apps
- Jotform Tables
- Landbot
- Litmus
- Loom
- Mailture
- Make
- Microsoft Excel
- Microsoft Teams
- MyOwnConference
- Nifty
- OneDrive
- Pinecone
- Pipedrive
- Reclaim Ai
- Rewind AI
- Rize
- Rocketlane
- Shift4Shop
- Site123
- Sitecore Experience Manager
- Stract
- SysTools IMAP Migration Tool
- TeamViewer
- Toptal
- Trainual
- Twenty
- WhatsApp Business
- Wiz
- Writer
- Writesonic
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
- ruttl
Total integrations:
63
- 10Web
- 800.com
- Adobe XD
- Aircall
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Better Stack
- Bitbucket
- Box
- Calendar
- Canny
- ChatArt
- Clockify
- Cloudzy
- Copy.ai
- Dropbox
- Dropbox Business
- Duda
- Findstack
- Fiverr
- Flowrite
- Frase.io
- GitHub
- Glide
- Gmail
- Google Calendar
- Google Forms
- Google Workspace
- Grammarly
- Helpdesk
- HostWP.io
- HubSpot CRM
- Imagify
- Intercom
- Involve.Me
- Jira
- Jotform
- Jotform Apps
- Jotform Tables
- Landbot
- Litmus
- Loom
- Mailture
- Make
- Microsoft Excel
- Microsoft Teams
- MyOwnConference
- Nifty
- OneDrive
- Pinecone
- Pipedrive
- Reclaim Ai
- Rewind AI
- Rize
- Rocketlane
- Shift4Shop
- Site123
- Sitecore Experience Manager
- Stract
- SysTools IMAP Migration Tool
- TeamViewer
- Toptal
- Trainual
- Twenty
- WhatsApp Business
- Wiz
- Writer
- Writesonic
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
- ruttl
Top Alternatives
Categories
Common categories include: IT Service Management Tools.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Mango Technologies, Inc.
- Located in San Diego, California, United States
- Founded in 2017
