Zendesk Sell vs Zoho CRM
Take a look at how
Zendesk Sell
and
Zoho CRM
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Zendesk Sell
scores
4.2
out of 5 from
482
reviews, while
Zoho CRM
has been rated
4.1
out of 5 from
2438
reviews.
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Methodology
Zendesk Sell
4.2
( 482 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
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At a Glance
Overview
A modern sales CRM designed to improve sales productivity, visibility into pipeline stages, lead/contact/deal tracking, workflow automation, revenue forecasting, and communication tools. It's positioned for teams looking to streamline the full sales cycle. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Team
$19.00
/ month
Sell Growth
$55.00
/ month
Sell Professional
$115.00
/ month
Sell Enterprise
$169.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Pros and Cons
- All-in-one sales CRM with communication tracking (calls, texts, emails) and task management.
- Rich API ecosystem: Core, Sync, Firehose, Search support for integrations and event streams.
- Progressive feature set: teams can start small and scale with higher tiers.
- Best practices and developer tools (ZCLI, custom objects) for extensibility.
- Good pipeline visibility, forecasting and reporting.
- Advanced features (lead scoring, deal scoring, multiple pipelines, roles & permissions) are locked to higher (more expensive) tiers.
- AI-powered features / intelligent automation are more present in Suite/Support rather than core Sell; ambiguity around exact AI included in Sell tiers.
- No self-hosting, no open-source version.
- Language / locale support for Sell itself not clearly documented.
- Potential cost escalation for growing teams due to per-seat pricing and expensive higher tiers.
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Reviewer's Segments
Small Business
63.49%
Mid Market
29.46%
Enterprise
7.05%
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
9
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- Better Proposals
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Bookyourdata
- Brevo Marketing Platform
- Browse AI
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- Creatio
- Deskxpand
- Diginius Insight
- Domain.com
- Dropbox Business
- Folderly
- Genesis Pro
- Gmail
- GoTo Connect
- GoToMeeting
- Google Calendar
- Goolara Symphonie
- HeySummit
- HubSpot Marketing Hub
- Hunter
- InboxAlly
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- KrispCall
- Landbot
- LeadIQ
- Lighthouse
- Lindy
- Lusha
- Lyne.ai
- MCA Suite
- Mailture
- MeetGeek
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- Overloop
- Papermark
- Parallels Desktop For Mac
- Personio
- Perspective
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Quo
- Rewind AI
- Ring Central
- RingCentral MVP
- Rippling
- Salesmsg
- Seamless.AI
- Shift4Shop
- Skuid
- Slack
- Smith.ai Live Website Chat
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- Wati
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
- airSlate
- airSlate (WorkFlow / altaFlow)
Total integrations:
100
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- Better Proposals
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Bookyourdata
- Brevo Marketing Platform
- Browse AI
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- Creatio
- Deskxpand
- Diginius Insight
- Domain.com
- Dropbox Business
- Folderly
- Genesis Pro
- Gmail
- GoTo Connect
- GoToMeeting
- Google Calendar
- Goolara Symphonie
- HeySummit
- HubSpot Marketing Hub
- Hunter
- InboxAlly
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- KrispCall
- Landbot
- LeadIQ
- Lighthouse
- Lindy
- Lusha
- Lyne.ai
- MCA Suite
- Mailture
- MeetGeek
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- Overloop
- Papermark
- Parallels Desktop For Mac
- Personio
- Perspective
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Quo
- Rewind AI
- Ring Central
- RingCentral MVP
- Rippling
- Salesmsg
- Seamless.AI
- Shift4Shop
- Skuid
- Slack
- Smith.ai Live Website Chat
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- Wati
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
- airSlate
- airSlate (WorkFlow / altaFlow)
Top Alternatives
Categories
Common categories include: CRM Software, Sales Analytics Software, and Sales Engagement Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
