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Adobe Commerce Reviews & Product Details
Adobe Commerce (formerly Magento) is a hosted and open-source product and is one of the biggest website builders today, with major blue-chip brands like Nike and Cisco among its roster of clients. The Adobe Commerce environment is also scalable, however, it does require some coding knowledge to maximize. The platform has a lot of customization options and offers trigger-based automated marketing features and automatic cross-selling and upselling features.
| Capabilities |
AI
API
CLI
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Adobe Commerce with other popular tools in the same category.
Magento 2 hasn't been around all that long yet, and each successive release is fixing more issues and introducing more functionality, so definitely feel like it's the best long-term platform for a growing e-commerce business. Especially love the multi-store functionality.
Support team is adequate but not great, although client relations are solid. Biggest dislike is that the ecosystem they have created is very advantageous to 3rd party integrators, resulting in Magento not willing to handle questions and concerns that may involve 3rd parties applications or even how to execute on some of their functionality. They love to refer those questions to system integrators (at your expense).
Scaling a complex e-commerce business with multiple storefronts and brands.
Extensibility of the core modules, and loads of factory-default settings and features that handle the majority of basic grunt work -- e.g. catalog pagers, checkout, user security, etc. Also, support is very good and the community is very strong.
The naming conventions can be extremely confusing at times, due in part to its contextual nature which often leads to confusion when referencing message boards or documentation.
Robust back-end that supports high-volume ecommerce, and a flexible front-end that enables us to reinforce a unique brand identity and effective user experience. There are also lots of bells and whistles that come in handy.
The fact that most errors or scenarios you will encounter have been encountered before, and can usually be solved by work arounds or extensions.
Some long term bugs and slow api call processing
Api based stock and sales sync
Easy design to navigate, rebuild, reliable, minimal crashes,
Not integrated ERP, quality of reports is lacking
Need Erp
It has some great features and lets you get started pretty quickly
Customer support is somewhat lacking. Hope it improves.
Creating a small web application.
The availability of a large community of developers
Not easy to scale up when the business grows
Support ecommerce with a multi-country and multi-language coverage
I like its ability to export large quantities of data in a quick and efficient way. The data can also be manipulated for your benefit in so many different ways.
I dislike that the pro version is so expensive yet has the tools we would like to use for our benefit.
We use MBI to report all of our sales taxes, as well as, use it as a source of order fulfillment through the ability to export purchased products.
The functions you can complete in Magento are really powerful. You can build a website, manage all your products & categories, create promotions, store files, send transactional emails and more. Everything you need to run an e-commerce website is available in Magento.
It is a difficult product to learn and navigate initially. The WYSIWYG editor is not simple; links will break unless edited directly in the HTML. The file system is incredibly clunky and feels like it is suck in the early 2000's. It is easier to store images elsewhere when possible and reference them when needed. Creating promotions is easy, but there needs to be better organization that's more sophisticated than just sorting.
We run the entire e-commerce business using Magento, from the website, to product management, to sending transactional emails after purchase (we use a separate email program for our promo emails and campaigns).
Very powerful, tons of add ons, many of them free. Community support is very helpful.
It is a bit of a resource hog. You do need a decent server to run this well and caching is a necessity.
Started an online store with thousands of drop ship products with very little to invest. I am a bit of a hack as far as developments but was enough to build the store running smoothly. Business didn't last, but the cart was awesome.
It makes it much simpler from any branch in my company, store, e-commerce or warehouse, to locate exactly where and how much merchandise we have. This helps us keep efficiency compared to before when we did so manually, as we are still a young company operating in the US.
The fact that our task was very difficult for the developer who made our system for us. The delivery was delayed by 13 months, after paying half of the fee upfront.
As I stated before, it helped us bee more efficient on a company level.