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Adobe Commerce Logo
Adobe Commerce
3.9
(337)
(Formerly Magento)
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Adobe Commerce Reviews & Product Details

Adobe Commerce Overview
What is Adobe Commerce?

Adobe Commerce (formerly Magento) is a hosted and open-source product and is one of the biggest website builders today, with major blue-chip brands like Nike and Cisco among its roster of clients. The Adobe Commerce environment is also scalable, however, it does require some coding knowledge to maximize. The platform has a lot of customization options and offers trigger-based automated marketing features and automatic cross-selling and upselling features.

Company Adobe
Year founded 1982
Company size 10,001+ employees
Headquarters San Jose, CA
Social Media
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Adobe Commerce Product Details
Capabilities
AI
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Adobe Commerce Features
API Access
Access Controls/Permissions
Activity Dashboard
Approval Workflow
Asset Categorization
Audit Trail
Batch Processing
Cloud Storage
Collaboration Tools
Content Library
Content Publishing
Customizable Branding
Data Import/Export
Drag & Drop Interface
Duplicate Detection
File Conversion
File Preview
Image Editing
Metadata Management
Mobile Access
Reporting & Analytics
Rights Management
Role-Based Permissions
Search & Filter
Tags/Keywords
Third-party Integrations
User Management
Version Control
Watermarking
Workflow Automation
Adobe Commerce Media
Adobe Commerce video thumbnail
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Adobe Commerce 4
Adobe Commerce Screenshots
Adobe Commerce screenshot 1
Adobe Commerce screenshot 2
Adobe Commerce screenshot 3
Adobe Commerce screenshot 4
Adobe Commerce screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 31, 2025
Adobe Commerce Logo
337 Adobe Commerce Reviews
3.9 out of 5
Mid Market (51-1000 emp.)
Jul 10, 2020
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"An enterprise ecom solution"
What do you like best about Adobe Commerce?

Magento 1 is no longer being actively supported, but it was a good platform for us for many years. I liked the ability to easily manage a large catalog and make global changes, such as price rules.

What do you dislike about Adobe Commerce?

Magento had some challenges with integrations, and we mostly had to use API rather than native integrations. If you don't have a in-house dev team, this likely isn't a good fit.

What problems is Adobe Commerce solving and how is that benefiting you?

Powering our online ecom store.

Small Business (50 or fewer emp.)
Oct 10, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Could be better"
What do you like best about Adobe Commerce?

The platform was fairly easy to navigate. I was able to change pricing and titles on my ecommerce site in a few steps.

What do you dislike about Adobe Commerce?

I have a hard time editing things in bulk. When I wanted to make changes to my ecommerce platform, it was a very slow process and it took a long to upload and convert.

What problems is Adobe Commerce solving and how is that benefiting you?

I used magento as a means to create an ecommerce site for my company’s products.

Small Business (50 or fewer emp.)
Oct 02, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Slow and difficult to navigate"
What do you like best about Adobe Commerce?

I like how everything is in one place; you can look up orders, issue refunds and notify the customer all on the same platform. I also like how it keeps track of previous orders from the same customer. Also, the search feature helped with efficiency.

What do you dislike about Adobe Commerce?

I dislike how slow the platform was and how many steps there were. When issuing refunds it was very complicated and took many steps. Also, there should be set refund options (Refund specific items, refund shipping, refund 10%, etc.). This would also expedite the process.

What problems is Adobe Commerce solving and how is that benefiting you?

This helped us manage sales and refunds.

Small Business (50 or fewer emp.)
Apr 22, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Complex E-Commerce Software with a lot of possibilities, but also a lot of work."
What do you like best about Adobe Commerce?

With Magento you can basically customize everything, which is great. It is also one of the most used e-commerce software, so you'll find answers to a lot of questions and problems.

What do you dislike about Adobe Commerce?

If you want to change anything in Magento it is pretty much always a huge load of work. If you start using Magento you will need a full time developer at hand at all times! If you don't have one, do not use Magento! The setup of Magento is hard, adding a module is difficult, because the built-in connector doesn't work properly. The voucher system is not very useful. For example if you want to offer a discount on a certain type of product, you can't do that without an extra module.

What problems is Adobe Commerce solving and how is that benefiting you?

We are currently using Magento for an fashion online shop.

Small Business (50 or fewer emp.)
Oct 25, 2016
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"A great platform for small businesses with access to solid development help"
What do you like best about Adobe Commerce?

Ability to customize about anything is awesome, as is the on going costs. Pay your hosting provider a few hundred dollars or less a month and that's it. Backend admin panel is great for managing a huge catalog of unique items from a broad range of categories.

What do you dislike about Adobe Commerce?

Without a proper developer or engineer on staff, making significant changes to the site is expensive and time consuming. With shift to Magento 2.0, users like us on 1.9 or lower face significant hurdles to migrating.

What problems is Adobe Commerce solving and how is that benefiting you?

Magento allows us to sell products online in an economical way.

Small Business (50 or fewer emp.)
Jun 14, 2016
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Magento- putzy"
What do you like best about Adobe Commerce?

Order display - When the order comes in we are able to see the details very clearly.

What do you dislike about Adobe Commerce?

Adding products if VERY putzy! It is hard to add a product and hard to update the photos.

What problems is Adobe Commerce solving and how is that benefiting you?

Online E-Commerce. Ship station an online shipping program works great with magento ans has made our shipping process with using Magento so much better!

Enterprise (> 1000 emp.)
Jan 29, 2016
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Magento experience"
What do you like best about Adobe Commerce?

robust functionality, b2b and b2c solutions

What do you dislike about Adobe Commerce?

it is complicated to use, not the most user friendly, lack of training we received, not knowing all of magento's functionality

What problems is Adobe Commerce solving and how is that benefiting you?

web admin for our website

Small Business (50 or fewer emp.)
Jan 15, 2016
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Overkill for 99% of shop systems"
What do you like best about Adobe Commerce?

I was impressed with the sheer number of extensions available on magento connnect. You can also extend/modify almost all of magneto's functionality to suit your needs ( although you may not have fun doing so )

What do you dislike about Adobe Commerce?

Im not a big fan of Magento, like the title says I find it total overkill for most businesses and the server requirements can be quite costly so it runs smoothly.

What problems is Adobe Commerce solving and how is that benefiting you?

I chose magneto because its impressive user base ( John lewis etc ) and for its category structure. Although I was happy with the shop we built the 3 months spent developing a customer theme and adding custom functionality really could of been better spent else where in the business. No benefits to speak of.

Small Business (50 or fewer emp.)
Dec 15, 2021
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Huge Issues"
What do you like best about Adobe Commerce?

I'm having a hard time answering this question because I'm wracking my brain to find something that it does well. It does the job of allowing us to list items on our website with descriptions. I've also heard that the bugs we encounter are due to the number of customizations our business needs. We are a meal delivery service that offers delivery only on certain days/times, but someone with a traditional e-commerce business may not need this type of customization.

What do you dislike about Adobe Commerce?

Pages crash often. Sometimes information will appear to be missing. It feels like I'm consistently being gaslit by the website's backend. Everyone finds themselves frustrated after having to deal with Magento at my job.

What problems is Adobe Commerce solving and how is that benefiting you?

We're able to list our items on the internet and allow people to order them. The obvious benefit is that our business profits off of this. We're able to run various reports that help our kitchen in prepping these meals.

Small Business (50 or fewer emp.)
Jun 16, 2019
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Complicated program and interface with a steep learning curve"
What do you like best about Adobe Commerce?

Magento has many powerful tools and functions to run an entire e-Commerce site through its platform alone.

What do you dislike about Adobe Commerce?

Despite its complexity, Magento leaves a lot to be desired and requires additional back-end programming to get all of the features and functions necessary for a pleasant UI experience. The complexity also causes Magento to have a very steep learning curve, requiring specific people with background in the platform to run and maintain it, which can be a heavy burden on smaller businesses.

What problems is Adobe Commerce solving and how is that benefiting you?

I used Magento to run the front-end and back-end of an E-Commerce site. One of the many difficulties I faced was with the coupon/promotional code interface which could be temperamental at times.

Mid Market (51-1000 emp.)
Sep 18, 2018
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Magento - not great "
What do you like best about Adobe Commerce?

It is somewhat customizable which is useful but not good enough.

What do you dislike about Adobe Commerce?

Not intuitive to use at all - things seem like they could be done easier.

What problems is Adobe Commerce solving and how is that benefiting you?

We are able to presale items which is integral to our business

Mid Market (51-1000 emp.)
Sep 05, 2018
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"E-Commerce SuperAdmin/QA Analyst/Product Lead"
What do you like best about Adobe Commerce?

ability to use applied logic for dynamic features driven by customer decisions

What do you dislike about Adobe Commerce?

if you don't have a full stack team of developers in house & do not configure your store/product builds correctly from the start, you will end up failing or being marginally successful

What problems is Adobe Commerce solving and how is that benefiting you?

upgraded platform improves front end user experience in terms of order ability

Mid Market (51-1000 emp.)
Feb 15, 2018
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Disapointing"
What do you like best about Adobe Commerce?

The softare is quite intuitive and easy to use as an administrator

What do you dislike about Adobe Commerce?

Not very practical when you seek personalised/bespoke options on your e-shop

What problems is Adobe Commerce solving and how is that benefiting you?

It is a practical e-commerce platform but also a frustrating one

Small Business (50 or fewer emp.)
Jan 05, 2022
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Magento Commerce seems to be a bit behind the current times and is not very user friendly."
What do you like best about Adobe Commerce?

I like that I can see our products in list view and easily scroll through. I appreciate the ability to see many things laid out in front of me when dealing with a large and complex product line.

What do you dislike about Adobe Commerce?

Magento deals with a lot of code, not making it user friendly for someone who is not familiar with code. It would be helpful to have easier functions available such as drag and drop rather than getting into code for minor website changes.

What problems is Adobe Commerce solving and how is that benefiting you?

We are able to fairly quickly update product pricing and have realized opening each in dividual product in a new tab when repricing is key to staying organized.

Small Business (50 or fewer emp.)
Mar 05, 2020
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Open Source - Sky is the limit"
What do you like best about Adobe Commerce?

Magento is open source so it allows the freedom to customize to your full imagination. It can easily be integrated with many 3rd party systems. We switch to the platform several years ago and since have an increased of sales and customer loyalty. We like the ease of product and order management as well.

What do you dislike about Adobe Commerce?

We really dislike the ongoing updates and resources needed to accomplish keeping the platform secure and updated. The Magento 1 Enterprises is coming to an EOL end of life support period

What problems is Adobe Commerce solving and how is that benefiting you?

The platform solves many of our internal work flow issues with order management. We sell custom products so it allows a good workflow that is engaging with customer on proofs of design and approvals.

Enterprise (> 1000 emp.)
Jan 03, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Worst BI Tool I've Ever Used"
What do you like best about Adobe Commerce?

Nothing, better off using excel to automate your reporting. Unable to perform basic BI functionality without complex set-ups requiring support hours. Tool itself is unusable.

What do you dislike about Adobe Commerce?

Only usable spending $$$$$ on support hours. Better off integrating Magento with a real BI platform like Power BI.

What problems is Adobe Commerce solving and how is that benefiting you?

No benefits, i wish i never signed up.

Small Business (50 or fewer emp.)
Dec 26, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Really hard to use"
What do you like best about Adobe Commerce?

It is capable of doing a lot, and there are lots of possibilities and options.

What do you dislike about Adobe Commerce?

It's just not very user friendly. I always have to search up tutorials on things before I can figure them out... nothing is very intuitive or self-explanatory.

What problems is Adobe Commerce solving and how is that benefiting you?

We're using it for our various branded web store applications.

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