BigCommerce Reviews & Product Details

Information from help contact and follow up support

Covid has caused issues so it didnt help us with availability of people

Moving my business from ebay which i pay near 15% of sales too plus £82.50 a month on top so own website be a saving

user freindly customer centric features wide variety and speedy downloads

nothing a must use software and must buy software for small and medium enterprises

no problems but plenty of benifits like smooth and effective operations very economical and enhanced topline and bottomline

The templates are easy to use and have so many apps that can be integrated. In addition customer support makes everything so much better!

I can’t say anything negative about big Commerce.

The benefits are endless. I get alerts when there are new apps and tips on what I can do to improve conversions.

User friendly for adding products to my shop. The clean and crisp free templates.

Some apps integration take help not the simplest. But the individual apps company has been able to help get them integrated.

BigCommerce has given me a user friendly website platform for my online business.

It is user-friendly, covers most of the bases, has a lot of resources/guides to learn from, overs live chat support to troubleshoot, amazing customer service, and more.

For the multi currency option, the customer needs to first select their currency before adding items to cart. This means if a customer adds items in one currency and wants to switch it after they cannot, they have to remove all items, change currency and start again which can be dissuading for customers.

none

I like how easy it is to add products without having to know anything about making an online store. Very user friendly.

I have not found many things that I dislike yet.

I am solving the problems of management of inventory with it being connected to my inventory software.

I love the ready to use themes they have

The sometimes hard to use user interface

SEO is much better with BigCommerce for my site

I love that it connects to our website, so when something sells it automatically alerts us and we take it off the floor to ship to the customer.

I wish it also connected and “talked to” our other system springboard.

Our website is relatively new for the store so it’s nice customers far and near can buy online

It is a great product to have and use in the office

There is not much that is to dislike about this product

We are solving everyday business problems

Great support, very easy to use and navigate!

Not anything, really, it manages what we do very well!

We have sold over $5,000,000 in product...

Ease of Use for listing the products on website. The time it takes for synchronization is better than all the other platforms i have used so far for the synchronization. it is cost efficient and time efficient too. Anyone looking to sell on multiple channels must give bigcommerce a try. if your store is small they have prices that can suit your needs. We have a pretty big store of 9000+ sku's and so far we have not had any issues with the speed or the synchronization.

I do not dislike anything specific about bigcommerce on the technical side but however there are few things missing in the customer service side of the software. they should be more trained and should be able to help the right away because if there is a synchronization problem then the customer/client cannot wait for them to fix it while keeping his products inactive as it makes you lose a lot of sales and if you do not stop then you have the risk of over selling the quantity of the product for which amazon has very strict rules and you can even lose you selling privileges for such an issue. the connectivity with amazon can be worked on and made more faster in future.

We list on our website and the amazon ebay internationally. Bigcommerce helped us save a lot of time by listing all the products on all the platforms instantly and the synchronization of the quantity is also very fast

I like the preset themes that are easily customized. There are lots of options and anyone should be able to find one that suites their needs. Anyone can customize one of the preset websites.

Image upload speed is a little slow. Also when deleting an image it takes far too long for such a simple task. And no, it's not my computer. Also, there are occasional internal issues with the Big Commerce platform. Sometimes I cannot login or the system times out.

We run our website on Big Commerce. We used to primarily use eBay but now with Big Commerce we are producing more revenue by avoiding the eBay seller fees. Also, with the integrated Ales and Shipping app, it is super easy to manage my product feeds.

I love the chat feature on the site in the help section. I was unaware that my domain expired and was informed my the agent. He stayed on the chat with me for almost 2 hours until I fixed the issue with my domain and my site was up and running!

I find the account settings difficult to understand sometimes, however all I have to do it search the site and the information is readily available.

Bigcommerce benefits my business by seamlessly providing information to assist my employees with running the website.

This service is so easy to use when it comes to online orders.

Everything has to be typed exactly verbatim in the search bar, no room for error.

Online retail.

A little difficult to use but you get used to it.

The layout . I wish it had better tutorials

Sales

Easily we can upload multiple products, connects with Amazon and eBay which is a very useful feature, managing inventory and updating price is very seamless.

sometimes its hard to understand exported products 's image path and also annoying how to manage files on backend

we use bigcommerce as an e-commerce platform to sell our products

I like the real time analytics offered. View how many visitors, what they did etc

We'd like to see more templates, and options to customize the sites

Needed a platform to launch our eCommerce business. Big Commerce did that and more!

In our view, out of all the other e-commerce builders, BigCommerce offers the most helpful and practical tools that you will actually use – all included as part of their monthly package. From integration with email newsletter tools (auto responders), creating coupons / promotion campaigns, unlimited product variations (e.g. different t-shirt colors and sizes), shipping and tax configurations, secure payment gateway integrations, handling returns, store statistics reporting, social sharing, product wish list, product reviews, etc. They really set you up with a lot of tools you need to help you succeed.

BigCommerce only has 7 free templates which is quite limited when compared to its competitors such as Shopify (Shopify has 24 free templates). When it comes to premium / paid templates, BigCommerce has 76 at the moment, and they range from $145 – $235 per template. In contrast, Shopify has over 140 premium / paid templates available – more options is usually better. We know that this is something BigCommerce is working on improving, so hopefully they will issue more updated storefront designs soon.

Making sure that only one person has access to that information at one time. It's a scheduling conflict on our end

The best part that I like about bigcommerce is how simple and easy it is to build a website. They do have some nice templates that are very appealing.

There’s isn’t really much I dislike about bigcommerce. It is a little bit pricier compared to other competitors.

The simplicity of making a website and allowing it to be presentable with very little work.

Price and unlimited image hosting along with its excellent user interface.

Support is pretty bad and hard to get ahold of anyone. Our initial experienxe with their sales team was also rocky.

Hosting our entire website. Its very natural and easy to use.