BigContacts Reviews & Product Details

Automated workflows with recurring task with highly beneficial. We can define triggers for automated actions. It is also possible to set reminders for specific task and deliver them to the people involved.

We can not perform a search for stored templates to locate the right template and have to scroll through the list.

A lot of time for our team has been freed up since we switched to BIGContacts. Instead of performing repetitive admin tasks manually, we let the system take care of them for us. All the contact records are automatically updated, and changes are logged instantly. This not only saves time for us but also enhances business efficiency.

BIGContacts helps us manage our sales opportunities using a visual pipeline. We can add custom stages to this pipeline and move the opportunities with a simple drag-and-drop interface. Sales reps can use this tool to set up alerts to engage with prospects and customers at the most appropriate time. The CRM application also helps us track sales performance with insightful reporting and analytics.

While it is possible to score and segment leads manually, there is no in-built feature for doing the same.

BIGContacts has helped our sales representatives be more efficient by providing them with a consolidated view of all customer data in one place. They can access this information remotely on any mobile device. This makes it easier to log sales activities directly from the field and keep contact records well-updated.

It is easy to customize the data fields, making contact management more efficient. Additionally, you can customize the sales pipeline by adding or removing stages. One of the best features of BIGContacts is remote access to data.

It would help if the custom fields feature is added to the Webforms as well.

We have transformed the way we track leads with BIGContacts. Since we have the necessary information at our disposal, our customer interactions have become much more personalized. Also, we use BIGContacts to schedule calls or appointments, saving time for our sales representatives.

BIGContacts is one of the simplest tools we have used so far. No prior coding experience or technical skills required.

If I be honest, there is nothing that the software lacks in, except some features like lead scoring that can be added for a better user experience.

We are happy to have deployed this tool for our sales and marketing teams. Since its implementation, we have witnessed a significant improvement in our sales process and outreach efforts. Conversions have increased and customer relationships are getting stronger.

BIGContacts’ internal collaboration features are amazing. Teams from different departments can access contact records, previous communication, and the smallest of details about leads on a single platform. They can also share files with each other and stay on the same page with instant alerts and notifications.

We would love to see an improved version of the tool’s mobile app.

BIGContacts has significantly streamlined the sales process. Our teams do not have to switch screens or contexts while dealing with prospects. They can collaborate with each other and deliver consistent experiences to prospects at all levels of the sales cycle.

BigContacts offers a visual sales pipeline that gives a quick peek into all contacts and their respective stages in the sales cycle, along with other important information. The best part is we can also drag and drop deals to build a custom pipeline that is in sync with the sales cycle.

The tool can have more direct integrations with email marketing and social media platforms.

BigContacts has been instrumental in bringing our sales process on track. Unlike before when agents worked in their separate space and no one had the tiniest idea on the overall progress, things have now changed for the better. With the tool’s centralized pipeline, it’s easy to keep a close watch on deals and their progress, as well as the team’s performance.

BigContacts is a simple tool that has streamlined contact management for our sales team. For a long time, our sales staff have been struggling with managing data in spreadsheets, Google Drive, and emails. With this tool, we have been able to steer our way out of the chaos and bring more clarity to our sales process.

We have just started using the tool, so it’s too early to identify the negatives.

With BigContacts, we are trying to give our sales process a makeover. Our sales team is now able to manage opportunities and keep a firm track of how fast they are going down the sales funnel. This has been a great help for our sales staff in closing high-value deals and contributing to our company’s revenue.

BIGContacts was easy to set up. The onboarding assistance offered by the support team helped us significantly. Maintenance of the CRM tool is uncomplicated and quick as well. We can easily pull the necessary information from the CRM system using the reporting module, which helps us make better business decisions.

Searching for specific contact records can be made more intuitive and easier. Currently, you must enter the exact search query to get the results.

Unlike other CRM tools we have previously used, BIGContacts is pretty straightforward and intuitive. The pricing is quite affordable too. Integrations such as Mailchimp and Quickbooks work quite well.

We can easily add custom data fields, take notes, add files, and include tags that enrich contact profiles. It is also easy to limit user access with custom roles and permissions. Since the tool is GDPR compliant, we do not have to worry about data security and confidentiality.

The mobile version of the CRM could have a better interface.

The tool’s customizability has come in handy to adapt it according to our needs. We use it to track the social media activity of our clients and engage with them more effectively.

The support team is responsive and efficient. They promptly address queries and provide satisfactory responses. BIGContacts helps us personalize emails for prospects based on where they stand in the buyer’s journey. The competitive pricing of the tool is an added benefit.

Some integrations are not fully functional and only offer a limited range of features.

BIGContacts offers an exceptional quality of customer service. All our queries so far have been answered within a 24-hour time frame. The CRM tool has helped us ensure that no opportunity is missed out on. It effectively organizes all quality leads and helps store data in custom fields. All in all, it has been a valuable addition to our business and has helped our sales team significantly.