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BigContacts
Transforming CRM for businesses
4.5
(77)
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BigContacts Reviews & Product Details

BigContacts Overview
What is BigContacts?

BigContacts is a great CRM platform that’s web-based and specifically designed for small businesses. As a full-featured CRM system, it’s a great, easy-to-use platform that doesn't require a steep learning curve from its users, regardless if you’re a small business or a larger enterprise.

Company BigContacts, LLC
Year founded 2006
Company size 11-50 employees
Headquarters Alpharetta, GA, United States
Social Media
BigContacts Categories on Findstack
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What BigContacts is best for?
How does BigContacts compare to Act!?
What are the pros and cons of BigContacts?
BigContacts Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
BigContacts Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
BigContacts Media
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BigContacts Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 24, 2024
BigContacts Logo
77 BigContacts Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Apr 07, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"GREAT CRM"
What do you like best about BigContacts?

Offers so many features for a small cost

What do you dislike about BigContacts?

It would be nice to scroll through contacts with an arrow while making phone calls, similar to ACT

What problems is BigContacts solving and how is that benefiting you?

I can keep all my contacts and sales in one place

Small Business (50 or fewer emp.)
Feb 18, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Big Contacts has turned from good to great"
What do you like best about BigContacts?

Their strive to continually makes Big Contacts better is currently what I enjoy the most!

What do you dislike about BigContacts?

The legacy look to the overall experience - however they are working hard at changing it and I look forward to the updates.

What problems is BigContacts solving and how is that benefiting you?

Tracking business clients and email templates are the greatly solving my business needs.

Small Business (50 or fewer emp.)
Aug 19, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very Good"
What do you like best about BigContacts?

That you can synch to your email and it puts copy of your correspondence into the client profile.

What do you dislike about BigContacts?

That the above is quite difficult to set up, I had to contact Big Contacts to do it, however the customer service was great.

What problems is BigContacts solving and how is that benefiting you?

Keeping track the ever changing landscape of advertising executives.

Mid Market (51-1000 emp.)
Aug 12, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Tracking Sales Contacts and Pipeline"
What do you like best about BigContacts?

Able to keep detail tracking of potential clients.

What do you dislike about BigContacts?

Reports... parameters and unable to pull accurate reports.

What problems is BigContacts solving and how is that benefiting you?

Potential clients

Small Business (50 or fewer emp.)
Aug 10, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very up to date"
What do you like best about BigContacts?

I like how everyone keeps in touch by being immediate with the text reminders.

What do you dislike about BigContacts?

Everything is a little confusing trying to find everything.

What problems is BigContacts solving and how is that benefiting you?

We are solving the communications problem. I have realized that we weren't taking enough information from clients before and not referring the information to other coworkers. Leaving clients upset.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Unparalleled CRM software"
What do you like best about BigContacts?

BigContacts is a great, solid and effective way to organize and set up client-based appointments. I've been using it for many months, and have never had issues. The best aspect of this web based CRM is the ability to multitask and differentiate between a variety of custom fields.

What do you dislike about BigContacts?

Nothing much to dislike, except the slight lag time and delays between browsing. Perhaps if the pages had a lesser cache, and loaded quicker, it would be less of a drag on our part.

What problems is BigContacts solving and how is that benefiting you?

A broad range of problems have been solved, nothing in particular. The benefits of using BigContacts are just for a better organizational structure personally, as well as an outlet to expand into larger client lists and get more things done.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"This product has really organized my contact forbetter effeciency."
What do you like best about BigContacts?

Ease of use. The platform allows me to easily navigate to the specific information that I use consistently.

What do you dislike about BigContacts?

I would like to the ability to create a template schedule, and be able to edit that schedule with clients as appointments popup and change.

What problems is BigContacts solving and how is that benefiting you?

The bigcontacts platform has really helped me keep my contact management clean and organized.

Mid Market (51-1000 emp.)
Aug 10, 2015
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Big Contacts Review"
What do you like best about BigContacts?

The contact management platform is easy to operate and displays a large multitude of information in a consolidated view. More so, each section of the consolidated view expands to reveal the in-depth information a sales team needs to survive.

What do you dislike about BigContacts?

So far I have experienced some technical issues, but the support team is attentive and works to resolve them as quickly as they can.

What problems is BigContacts solving and how is that benefiting you?

Contact management and fluidity of contact information between our team was our major downfall. All of our contact communications were done through email and were constantly lost in the sea of emails that most professionals field daily. This management software allows us to keep all of that information in one location away from the stormy swallows of the daily email barrage.

Small Business (50 or fewer emp.)
Aug 10, 2015
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Very impressed, still working out any kinks, but a good program for our needs. "
What do you like best about BigContacts?

The Customization!! I love being able to customize all my tasks and activities and contacts. I like the contact profiles and how in depth I can input them. I also love the reports which I am further investigating.

What do you dislike about BigContacts?

Would like to see more in depth descriptions without having to toggle the i in tasks. Also, seems a bit quirky and slow at times.

What problems is BigContacts solving and how is that benefiting you?

Tracking our daily and finding information is quite easy.

Small Business (50 or fewer emp.)
Aug 07, 2015
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"My personal assistant"
What do you like best about BigContacts?

I love that my leads are never forgotten by using this system! Even if I am a few days late, the reminders are still there for me to complete the task.

What do you dislike about BigContacts?

I wish that texts came from my personal numbers so customers knew they were from me. I don't like not being able to sort tasks by type

What problems is BigContacts solving and how is that benefiting you?

I am not forgetting leads, I am following up much better It has helped me to build routines in my buiness

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Big Contacts Review"
What do you like best about BigContacts?

How easy it is to use and keep track of all contacts.

What do you dislike about BigContacts?

I don't really have any dislike towards Big Contacts.

What problems is BigContacts solving and how is that benefiting you?

I am still fairly new to the software but what I have used I am impressed with how it is laid out and kept up to date.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"BigCantacts review after 2 years"
What do you like best about BigContacts?

We love the availability to contact information through the internet allowing customer access at and away from the office. The customized contact fields are useful for both customer and vendor information. Multiple user base allows all office staff access at or away from the office. Great scheduling, emailing and mailing capabilities.

What do you dislike about BigContacts?

Haven't figured out how to merge duplicate entries. It sometimes easily pops out of the email screen and loses your entire email.

What problems is BigContacts solving and how is that benefiting you?

Tracking original contact source, time in pipeline to purchase.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"COO/ Owner"
What do you like best about BigContacts?

the software is easy to use and not complicated to learn

What do you dislike about BigContacts?

I would like the dashboard to be customized to my use and I would like an alert if we already have a contact in the system

What problems is BigContacts solving and how is that benefiting you?

Sales information - that is what we use it for 90 percent of the time

Small Business (50 or fewer emp.)
Aug 12, 2015
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy, self-explanatory system for first-time user"
What do you like best about BigContacts?

I like how easy the system is to figure out. I came in having no experience with an CRM systems, and easily picked up this process.

What do you dislike about BigContacts?

I dislike the time it takes to enter one contact, there should be an option to quickly enter a bunch of contacts at one time.

What problems is BigContacts solving and how is that benefiting you?

I have not had a central place to store all of my contacts, and have carried around business cards for a while. This is making me more organized and more connected to my customers and to all connections I have made.

Small Business (50 or fewer emp.)
Aug 10, 2015
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice features for the price point"
What do you like best about BigContacts?

I like the ability to be assigned tasks by my client.

What do you dislike about BigContacts?

Not being able to view my tasks and my client's calendar at the same time.

What problems is BigContacts solving and how is that benefiting you?

Better communication between my client and me - stuff gets done.

Small Business (50 or fewer emp.)
Aug 07, 2015
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"I did my research, tested many CRM tools, found this one worked best for us."
What do you like best about BigContacts?

powerful contact management page to see contact history and info on one page. Intuitive and easy to use. very inexpensive, blows away the competition price-wise for the features you get. This is great for us just starting out. good support responsiveness.

What do you dislike about BigContacts?

reporting is a bit hard to use. the main dash board charts view we don't use. just doesn't show data that is that useful. add on features seem like some should be included with base cost.

What problems is BigContacts solving and how is that benefiting you?

helps with managing client contacts, assignment of contacts to our team, followup task reminders. Useful for managing open proposals and followups.

Small Business (50 or fewer emp.)
Jul 31, 2015
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Decent CRM"
What do you like best about BigContacts?

Very simple to use. They won't keep disabling your account like Constant Contact every time that you add new leads. Easy to use templates. Great reporting of analytics.

What do you dislike about BigContacts?

Too many messages from the CEO. Not easy to set up drip campaign.

What problems is BigContacts solving and how is that benefiting you?

Sales and marketing