BigContacts Reviews: 4.5/5 — Highly Rated

I love that my leads are never forgotten by using this system! Even if I am a few days late, the reminders are still there for me to complete the task.

I wish that texts came from my personal numbers so customers knew they were from me. I don't like not being able to sort tasks by type

I am not forgetting leads, I am following up much better It has helped me to build routines in my buiness

Very user friendly & easy to use right from the start.

There are a lot of available "upsells" that I don't need. However, for larger businesses these could be important add ons.

It helps me stay much more organized & allows me to access customer information quickly.

How easy it is to use and keep track of all contacts.

I don't really have any dislike towards Big Contacts.

I am still fairly new to the software but what I have used I am impressed with how it is laid out and kept up to date.

The structure and ease of use are great. I have always felt Salesforce.com is too complex and has information not required cluttering the interface. Bigcontacts.com is clean and easy to use making staff more effective.

I think Live Customer Support would be a great addition. Generally at this price point one can call in and discuss issues directly with staff.

The benefits of a contact management system in the cloud. Very easy to train and use.

the software is easy to use and not complicated to learn

I would like the dashboard to be customized to my use and I would like an alert if we already have a contact in the system

Sales information - that is what we use it for 90 percent of the time

We love the availability to contact information through the internet allowing customer access at and away from the office. The customized contact fields are useful for both customer and vendor information. Multiple user base allows all office staff access at or away from the office. Great scheduling, emailing and mailing capabilities.

Haven't figured out how to merge duplicate entries. It sometimes easily pops out of the email screen and loses your entire email.

Tracking original contact source, time in pipeline to purchase.

I've been using this for a long time. I like the email drop-boxes. I like that I can access my contacts from anywhere. The customer support is pretty responsive.

The usability of information displays could be better.

It's great for managing a to-do list in conjunction with a list of sales contacts

I like how easy the system is to figure out. I came in having no experience with an CRM systems, and easily picked up this process.

I dislike the time it takes to enter one contact, there should be an option to quickly enter a bunch of contacts at one time.

I have not had a central place to store all of my contacts, and have carried around business cards for a while. This is making me more organized and more connected to my customers and to all connections I have made.

I like the ability to be assigned tasks by my client.

Not being able to view my tasks and my client's calendar at the same time.

Better communication between my client and me - stuff gets done.

What I like the best is the fact I can view all of my customers on the Want to Buy category all at once and easy send out requests

What I dislike is the fact you have to have the same exact spelling as entered. If someone else enters a contact in a different form it won't come up in the drop down. Example: T & L construction, T an L construction, T and L construction.

Benefits problems being solved are the quantity of emails I can find and store all in one place. Wants and needs of my customers.

powerful contact management page to see contact history and info on one page. Intuitive and easy to use. very inexpensive, blows away the competition price-wise for the features you get. This is great for us just starting out. good support responsiveness.

reporting is a bit hard to use. the main dash board charts view we don't use. just doesn't show data that is that useful. add on features seem like some should be included with base cost.

helps with managing client contacts, assignment of contacts to our team, followup task reminders. Useful for managing open proposals and followups.

I like that with BigContacts I can customize the entire CRM. I'm not limited to any predetermined settings.

The system can sometimes run a little slow and get "stuck".

This has helped me build a CRM / ATS for recruiting.

Simple format, which is good for our older employee's

We have a lot of duplicates from out transfer, that I can't get clean up. I also don't email from BC due to some crazy formatting issues.

Great for working off-site

Very simple to use. They won't keep disabling your account like Constant Contact every time that you add new leads. Easy to use templates. Great reporting of analytics.

Too many messages from the CEO. Not easy to set up drip campaign.

Sales and marketing

It is an easy way to keep a record of interactions with a large number of businesses.

I dislike the file upload process and wish you could select multiple files to upload or drag and drop.

We can share pull up a record of past interactions with every business we visit and quickly see if any other employees have followed up with the customer.

Very easy and simple program with nice main features. Customer service is very quick to respond and is very helpful. Customer service is very willing to assist and answer questions in a timely manner.

Could have more features and capabilities. More in depth capabilities and better features for reporting. A better mobile version or an app would also be useful.

Integrated email campaigns and sales opportunities, follow up tasks and contact history.

user friendly. easy to search contacts. Like the dashboard feature.

I don't always get a email notification when a task is assigned to me. Everyday I have a bunch of Daily Activity summaries...but they are all blank. I'm assuming it is for contacts that I'm "following"...but not sure.

It's helping us see clients that have been called regularly. Also, adding notes on each client helps the outside reps know of any issues that we've dealt with internally.