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BigContacts
Transforming CRM for businesses
4.5
(77)
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BigContacts Reviews & Product Details

BigContacts Overview
What is BigContacts?

BigContacts is a great CRM platform that’s web-based and specifically designed for small businesses. As a full-featured CRM system, it’s a great, easy-to-use platform that doesn't require a steep learning curve from its users, regardless if you’re a small business or a larger enterprise.

Company BigContacts, LLC
Year founded 2006
Company size 11-50 employees
Headquarters Alpharetta, GA, United States
Social Media
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$29.00/month
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What BigContacts is best for?
How does BigContacts compare to Act!?
What are the pros and cons of BigContacts?
BigContacts Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
BigContacts Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
BigContacts Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 10, 2025
BigContacts Logo
77 BigContacts Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Aug 11, 2015
 Source
Overall Rating:
2.5
LP
Lindy P.
Office Coordinator/Book Keeper
Share
"BigContacts is a great client managment tool."
What do you like best about BigContacts?

user friendly. easy to search contacts. Like the dashboard feature.

What do you dislike about BigContacts?

I don't always get a email notification when a task is assigned to me. Everyday I have a bunch of Daily Activity summaries...but they are all blank. I'm assuming it is for contacts that I'm "following"...but not sure.

What problems is BigContacts solving and how is that benefiting you?

It's helping us see clients that have been called regularly. Also, adding notes on each client helps the outside reps know of any issues that we've dealt with internally.

Small Business (50 or fewer emp.)
Jan 25, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"CRM with great automation capabilities"
What do you like best about BigContacts?

Automated workflows with recurring task with highly beneficial. We can define triggers for automated actions. It is also possible to set reminders for specific task and deliver them to the people involved.

What do you dislike about BigContacts?

We can not perform a search for stored templates to locate the right template and have to scroll through the list.

What problems is BigContacts solving and how is that benefiting you?

A lot of time for our team has been freed up since we switched to BIGContacts. Instead of performing repetitive admin tasks manually, we let the system take care of them for us. All the contact records are automatically updated, and changes are logged instantly. This not only saves time for us but also enhances business efficiency.

Mid Market (51-1000 emp.)
May 09, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for internal team collaboration"
What do you like best about BigContacts?

BIGContacts’ internal collaboration features are amazing. Teams from different departments can access contact records, previous communication, and the smallest of details about leads on a single platform. They can also share files with each other and stay on the same page with instant alerts and notifications.

What do you dislike about BigContacts?

We would love to see an improved version of the tool’s mobile app.

What problems is BigContacts solving and how is that benefiting you?

BIGContacts has significantly streamlined the sales process. Our teams do not have to switch screens or contexts while dealing with prospects. They can collaborate with each other and deliver consistent experiences to prospects at all levels of the sales cycle.

Small Business (50 or fewer emp.)
May 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Contact management is a breeze"
What do you like best about BigContacts?

BigContacts is a simple tool that has streamlined contact management for our sales team. For a long time, our sales staff have been struggling with managing data in spreadsheets, Google Drive, and emails. With this tool, we have been able to steer our way out of the chaos and bring more clarity to our sales process.

What do you dislike about BigContacts?

We have just started using the tool, so it’s too early to identify the negatives.

What problems is BigContacts solving and how is that benefiting you?

With BigContacts, we are trying to give our sales process a makeover. Our sales team is now able to manage opportunities and keep a firm track of how fast they are going down the sales funnel. This has been a great help for our sales staff in closing high-value deals and contributing to our company’s revenue.

Small Business (50 or fewer emp.)
Dec 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"CRM with effective customer support"
What do you like best about BigContacts?

The support team is responsive and efficient. They promptly address queries and provide satisfactory responses. BIGContacts helps us personalize emails for prospects based on where they stand in the buyer’s journey. The competitive pricing of the tool is an added benefit.

What do you dislike about BigContacts?

Some integrations are not fully functional and only offer a limited range of features.

What problems is BigContacts solving and how is that benefiting you?

BIGContacts offers an exceptional quality of customer service. All our queries so far have been answered within a 24-hour time frame. The CRM tool has helped us ensure that no opportunity is missed out on. It effectively organizes all quality leads and helps store data in custom fields. All in all, it has been a valuable addition to our business and has helped our sales team significantly.

Small Business (50 or fewer emp.)
Nov 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Effective CRM For Keeping Contacts Organized"
What do you like best about BigContacts?

BIGContacts has proven to be a powerful contact management solution for our business. With a detailed view of contact history, pending tasks, notes, files, etc., in one place, we can connect with our customers more effectively. The bulk actions save a lot of our time.

What do you dislike about BigContacts?

The search feature could be more advanced since looking up specific contacts gets challenging at times.

What problems is BigContacts solving and how is that benefiting you?

The tool has helped our company retain more customers. The remote access to data makes it easy for everyone in our team to stay connected and updated.

Mid Market (51-1000 emp.)
Nov 09, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great reporting capabilities"
What do you like best about BigContacts?

The reporting module with pre-built templates and custom filters helps us keep track of all our business activities. We also like that it’s easy to save these reports, so we do not have to go through the creation process every time to access the reports.

What do you dislike about BigContacts?

The mobile version of the app is currently not as functional as the desktop version.

What problems is BigContacts solving and how is that benefiting you?

We have been able to achieve better efficiency and productivity with BIGContacts. All our leads get captured from web forms and stored in the CRM system, which helps us stay organized. Our executives use the pipeline to track the movement of these leads toward conversion. Overall, our sales numbers have seen a spike since we adopted BIGContacts.

Mid Market (51-1000 emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for capturing and nurturing quality leads"
What do you like best about BigContacts?

The webforms for lead capturing work well. The email and letter templates provided by BIGContacts save a huge chunk of our time. Email and skype integrations help connect with customers at the right time. Overall performance of the tool is satisfactory.

What do you dislike about BigContacts?

Some API integrations only offer limited functionality. I hope they continue to integrate more business tools with time.

What problems is BigContacts solving and how is that benefiting you?

It has also made managing and contacting leads much more efficient.

Small Business (50 or fewer emp.)
Aug 20, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Big Contacts"
What do you like best about BigContacts?

I am amazed at how easy this program is to use

What do you dislike about BigContacts?

I find the mail merge and campaign marketing difficult to navigate and use. When it comes to seperating lists and creating new one I find Big Contacts confusing and at times frustrating. This is true when I try to send out an email blast

What problems is BigContacts solving and how is that benefiting you?

Keeping on top of our lead flow as well as staying in touch with our current clients. I am now much more organized and am finding our contact rate and close rate has increased since utilizing Big Contact

Small Business (50 or fewer emp.)
Aug 13, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I love Big Contacts"
What do you like best about BigContacts?

I love the fact that all my emails are integrated into each contact. That feature alone has been so helpful.

What do you dislike about BigContacts?

I'm having a problem with meetings that I'm missing and they get dismissed and don't stay on my calender. I wish there was someway I could change them to reacurring.

What problems is BigContacts solving and how is that benefiting you?

Customer retention and new business has benefited our company so much.

Mid Market (51-1000 emp.)
Aug 10, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent CRM "
What do you like best about BigContacts?

All Features especially the new bigalerts.

What do you dislike about BigContacts?

Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!vvNothing the product is great!Nothing the product is great!vvNothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!

What problems is BigContacts solving and how is that benefiting you?

Having everything in one place. We can do that here,

Mid Market (51-1000 emp.)
Aug 07, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing"
What do you like best about BigContacts?

I love that it keeps all my "to-do's" in one place.

What do you dislike about BigContacts?

Nothing, I like everything about this program.

What problems is BigContacts solving and how is that benefiting you?

Staying efficient in my time. Keeps me on track.

Small Business (50 or fewer emp.)
Aug 07, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very Organized and the Ideal CRM for Small Businesses"
What do you like best about BigContacts?

I love how diverse this CRM is. It is very easy to use and very user friendly. Our contacts are organized to our liking and that is exactly what we were looking for in a CRM.

What do you dislike about BigContacts?

I would like for their to be an option to email our clients alerts coming from Eco-Tax so they can prepare for any appointment scheduled.

What problems is BigContacts solving and how is that benefiting you?

We can view all of our contacts in an organized fashion and be able to be more efficient with this CRM. We realized this is the CRM we have been missing while in business.

Small Business (50 or fewer emp.)
Aug 07, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Entering new contacts. setting up appointments and keeping record of interactions with clients"
What do you like best about BigContacts?

I like how the system if very user friendly and can easily fit the needs of your business by allowing personal modifications. The personal modifications have allowed us to improve the quantity and quality of work being done.

What do you dislike about BigContacts?

I dislike how after you write a note the screen automatically returns back the list of contacts.

What problems is BigContacts solving and how is that benefiting you?

One issue is keeping up with clients and their demands. Using BigContacts has helped to resolve that problem. With their note keep system and the ability to schedule meetings for clients and staff member we have been able to reduce the stress of keeping up with our client load

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Organizational and Marketing Dream!"
What do you like best about BigContacts?

The best thing I like about BigContacts integrated contact and marketing system is the customization! I can tailor it to fit all of my needs for my insurance business. Thank you!

What do you dislike about BigContacts?

The only thing that did not quite work out how I wanted it was transferring tasks from my prior CRM.

What problems is BigContacts solving and how is that benefiting you?

On top of my task management and keeping in touch with clients!

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"BC Review"
What do you like best about BigContacts?

The reminder emails I get every morning for tasks to complete

What do you dislike about BigContacts?

It is hard to search anything with the & sign in it.

What problems is BigContacts solving and how is that benefiting you?

I use Big Contacts for marketing purposes

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"President of Best Bet Franchise and Fund My Franchise"
What do you like best about BigContacts?

What I really like the most about Big Contacts can be summed up in the ease of operation and very short learning curve. It handles all of my needs for my business and then some. I really could say in addition to that is that they are always making positive upgrades and adding useful features. Makes running my business a lot more efficient.

What do you dislike about BigContacts?

I really don't have a dislike. The system performs as advertised.

What problems is BigContacts solving and how is that benefiting you?

It solves a lot of time management and efficiency problems. Great for drip marketing, keeping people on tasks and by automatically getting information emails out to clients.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"a helpful resource!"
What do you like best about BigContacts?

great resource at great price for keeping on top of company contacts in the cloud.

What do you dislike about BigContacts?

would love an iphone app (not sure if available?)

What problems is BigContacts solving and how is that benefiting you?

business contact rolodex; great for multi-user access.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I found Big Contacts to be easy to use and packed with essential features for a great price"
What do you like best about BigContacts?

The ease of navigating and accessing info without complicated menus.

What do you dislike about BigContacts?

Should have an app for smartphones and tablets.

What problems is BigContacts solving and how is that benefiting you?

Ability to track all aspects of contact with customers; especially like the fact that emails from customers can show up in the history. When customers realize that we are up to date with all their info when contacting them, this helps to improve our image.

Small Business (50 or fewer emp.)
Aug 06, 2015
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Makes my business a breeze!"
What do you like best about BigContacts?

I love the ability to create my own opportunities and have it set up to remind me to complete tasks. I feel that I wouldn't be as effective with follow-up if it weren't for Big Contacts.

What do you dislike about BigContacts?

Honestly I don't dislike anything about it. It took me a little while to get used to it, but once I did, it makes my life easier.

What problems is BigContacts solving and how is that benefiting you?

I'm solving my follow-up issues. With the system set up, I don't ever forget to connect with previous customers.