ChatBeacon Reviews: 4.6/5 — Highly Rated

It's amazing how easy to use it is, it's so simple to get set up and get chatting to customers. It has exceptional quality on video calls which is a great advantage - no one want to be in a chat with a customer if the video/audio keeps dropping out or freezing. If you have agents who spend time outside of the office then they have the option to answer chats on the go, on a phone, so there's no chance of the of customers being accidentally overlooked. There's also the very useful feature of a 24/7 virtual assistant that can help answer common questions from the chat window, and it's a free feature with the latest version.

There are not a lot of options to customise and when their are they aren't very clear, this is one of the only things that could use some improvement. Other than that we had a very pleasant experience with ChatBeacon. If you're a small business it can also be a little pricey, but if this isn't an issue then it's smooth sailing.

It has made it very easy to connect with customers from all over and the ability to help them with their needs in great time has increased customer satisfaction.

It's the easiest way to interact with customers when there's a simple answer. It requires less man-power and it's easy to use.

At times it gets things wrong - but of course it will, it's a bot. Not taking anything away from the service.

Any easy way to cut outgoings, while helping maintain a good level of customer service by providing simple Answers quickly.

I really like the stability and easy use of Chatbeacon. Being able to interact with customers 24/7 is a huge part of our business

The user interface could be updated and layout differently

Ease and access to our customer

I LOVE how chatbeacon also has a live chat on their website as part of their customer service... brilliant!

Pricing. I understand the importance of pricing for a business, but I work part-time and am trying to run a business on the side. At this moment, I can't afford a chat line on my website. If it was free I would love that, but obviously I understand why that can't happen.

Live chat is a huge part of customer service today. As a customer of any organization, I personally prefer live chat... it seems to be faster and easier than emailing or calling support. I get frustrated being put on hold via the phone, but live chat allows me to continue working on other things. I know thats how many people operate. It solves frustrated customers and their negative reviews because it solves problems quickly.

What we were looking for in the company was a system that allowed us to get closer to our customers easily. At first, ChatBeacon is a lambda chat application but behind this first image that we give it hides a whole other universe, the customization of all the whole chat that it is at the level of the colors or the text is already a good point, but what has struck us the most is their professionalism. In addition the application is really easy to use and allows us to connect to users. Integration is easy with the SightMax team, answering each of our questions with respect and precision.

For the time being, we do not distinguish between problems when using the application. Also for the customization that could be clearer, adding categories for example instead of a single window containing all the customization.

Thanks to Chat Beacon, we have been able to get closer to our customers and meet their needs on time. For the moment, we notice a greater satisfaction of the customers and a more regular commitment on their part which really helps us!

The quick interaction with our customers, support at any moment,

I haven’t find something that I don’t like

Team work everyone can have easy acces

What I liked most about ChatBeacon is its simplicity in its menu and how intuitive the software is, there is nothing complicated that requires knowledge or that only trained personnel can handle. In the panel you will find three options to start the live chat, such as: the operations application, the test page and the JavaScript installation of the chat window on your website. The main panel offers a clear view of your data and records. I love that it is cloud based software. Something that makes it very innovative software

I can say that what I do not like about chatbeacon is that to have all the options you have to pay almost 800 dollars, it seems to me something exaggerated, a fairly high price and that prevents small businesses or people who are just starting their businesses can choose to try 100% of this fantastic software, beyond that chatbeacon is really valuable software to serve your customers in real time

With chatbeacon I can give real-time assistance to all my clients directly without having to download anything, this is extremely valuable since it makes the platform very light to use, this makes it much easier to provide assistance to all my clients , even through real-time video calls, there are few platforms or software that allow us to solve this problem so easily

The main advantage that I liked about Chatbeacon is its simplicity in its menu, there is nothing complicated that requires a high level of knowledge that only trained personnel can handle. On the dashboard you find three options to launch live chat, such as: the operations app, the test page and the javascript installation of the chat window on your website. The main dashboard gives a clear view of your data and records. I love that it is a cloud-based software.

It has some weak points, such as the low capacity to implement lesser-known software, it has very few options in the section to make smart advice, and the cost is a bit high for features more of the same.

The support team has found an easy tool to support customers and help staff in other areas. It has been possible to implement a support service on our page with an artificial bot that helps casual visitors and customers find what they were looking for on our website. Our portal support page is better than before and we have saved a lot of emails asking for help.

Lo que me encanta de este servicio es su facilidad de usar, lo liviano que es, lo rapido y editable. Es bastante completo con respecto a muchos otros servicios similares, poder editar cualquier parte del chat, hacerlo en automatico. Saber usar este Chat para paginas webs e bastante sencillo, muy intuitiva la plataforma y muy atentos las personas de soporte y ayuda.

Lo que no me agrada del servicio es que para tener todas las opciones hay que pagar casi 800 dolares, me parece algo exagerado. De resto es demasiado buena la plataforma, siempre que necesite algo similar no voy a pensar en adquirirla mucho tiempo.

Lo principal que he podido solucinar conesto es que las personas que entran al sitio web muchas veces no saben que hacer o tienen muchas dudas que no encuentran respuesta o solucion. Dando la opcion de Chat Beacon es una ventana para la informacion directa y asi poder despejar todos sus dudas de forma correcta, ademas de tener mas cercania con el posible cliente. Es una herramienta muy poderosa

ChatBeacon Live Chat is a communication software that stands out enormously for being very easy to use and providing a platform of wide functionality, live chat is a software that is very easy to integrate, one of the features that I love about this software is that it allows us to send quick answers to people, since live chat is a very wide platform, its security and rules are customized, live chat is a platform that stands out because it has always made constant improvements to its platform to deliver an excellent experience of its services to its users, its support team is very fast to help its users solve any problem that may arise, in general ChatBeacon Live Chat is an unparalleled chat service.

Although ChatBeacon Live Chat provides a very good performance it has some flaws in its operation. One of the disadvantages that this software has is that when it makes updates it causes some problems with the configuration and the updates most of the times are not announced very well, also another disadvantage that this platform has is that for people who want to work it from the Mac it requires a lot of resources and even though it is not a problem it is necessary that several corrections are made so that people can work comfortably from the Mac.

We use ChatBeacon Live Chat through our different websites, to communicate efficiently with our customers and answer all kinds of questions about the service we offer, since ChatBeacon Live Chat is a very easy to use software and has allowed us to establish great communication links with different people, in general I consider ChatBeacon Live Chat to be an incomparable chat communication software.