Chatter Reviews: 4.1/5 — Solid Choice

I liked the idea of being able to have a chat with my team and share files anytime from anywhere.

This was never set up and working properly for our company.

We were never able to use this since it did not work properly for us.

Chatter is nice to share information that can be seen by everyone. It's a great way to share information about a specific page without having to reference the page or include an identifier. The person viewing the message is provided a link that takes them straight to the page.

When a message is sent directly to someone, there is no notification except for straight to email. The notifications are easy to miss. Nothing is private over chatter either. The link included to the referenced page is not as obvious as it should be. the chat function is very rudimentary. Without html functions or the ability to add pictures, you're left with just the ability to make notes.

Chatter solves the problem of wanting to put a message about a case without having to put it directly in the case for everyone to see. It definitely helps to link adjacent messages without having the be really obvious in the case.

Good to share data about specific accounts, opportunities or leads. Keeps sales reps up to date with what is happening with their accounts, opportunities and leads.

I wish there was an instant messagerie.

Chatter reduces the number of emails we send and helps keep salesforce organize as all the info and files stays within an account or opportunity.

You can see previous message history throughout the ticket/case.

When tagged in a case, the chatter alert email gives no quick info on the case itself. It only includes a case number and the message.

Very little problems are being solved with chatter, we were better off before moving to this tool.

It’s a great way to keep everyone following updated.

It’s like twitter but for work. Who has time for that!

You can search and see if other people are having the same issues.

Chatter is a fast and easy way to connect with other colleagues using salesforce.

The interface is full of clutter and not very easy to follow for tracing a conversation back.

It has helped me get quicker responses from people who don't use the phone and are slow to respond to emails.

I love being able to access my colleagues

Sometimes the programs can have a few bugs

We are solving issues with collegaues being into different areas and still being able to contact each other to solve internal issues

Chatter is a good way to communicate to coworkers

hard to use on phone, links/attachments often don't work

Communicating info to coworkers about the office

searchable, easy to tag people that need to be involved. We mainly just use chatter for document sharing to be totally honest. It's our main form of communication between our contracts and our accounting department It is really easy to upload documents as well!

Wish there was a tagging system for posts for better organization. At least for us, there's no good way to find your relevant "groups". I have to go into the chatter feed and then click on a post linked to the specific group I'm looking for. The search bar needs to be a little bit more noticable. There should be filtering avaiilable within the search bar. Tagging posts would help this search system as well.

Like I said, we mainly just use chatter for document sharing to be totally honest. It's our main form of communication between our contracts and our accounting department

I enjoyed that I was able to get and provide instant feedback on various decisions. It was very easy to use and came along with the Salesforce platform that we already use. Messages arrived promptly and I was able to see who was available to based on the platform.

I disliked how potentially distracting this tool can be. With many people bombarding me with questions.

I appreciate the instantaneous nature of this tool.

With chatter it's easy to go back through and review all past chatters which helps in organization. I like that I'm able to see what has happened in a case throughout it's history.

It's very easy to miss a chatter especially when you're receiving dozens of chatters a day. It's would also be nice if there was a way to add a screenshot instead of having to add a file. The most frustrating part about chatter though is how easy it is to miss one. It's happened to me many times.

We are trying to keep updates about client cases in an organized manner and that everyone in the organization has the ability to view. It's great for putting everything in one area but a better notification system would be appreciated.

Easy to use Attach Files from the Document Files or Computer Survey Groups

Hard for business to adopt Use as Business not personal

Internal use within Team to notify when changes are added to the system Release information community wide

When widely adopted, great way to collaborate and communicate internally with co-workers, especially groups (i.e., marketing).

Adoption is hard to sell. Have yet to work for a company that has widely adopted the tool

Not provided

This allows large groups of people to communicate transparently about a specific topic (client, project, lead, etc.).

This get's annoying fast when used as Email replacement for one on one communication or small groups. Email just works better.

Not provided

Ability to communicate with coworkers and make broad posts

Daily emails telling me that their have been new posts

Get feedback from large groups of people

low costs for the service.. so cant complain when it works its great

low reception.. doesmt seem to have the best of reception have to be within city zones

monthly cash savings

that it's right there in salesforce which i use often but there are other messagers that have better features

that it's lacking in the kinds of features i want in a messager

none really

The ability to contact members within salesforce is beneficial

Not user friendly, not built out as much as it could or should be. Not as robust as other conunication platforms

We have not solved many problems with chatter. Hard to get the buy in from other users.

Chatter enables SAP Concur teams to communicate via Salesforce platform regarding work activities.

The tool is a less feature-rich version of Slack that few people like to use.

I'm not solving anything with Chatter, because there is nothing special about it that I cannot achieve using a more robust application.

It's part of our Salesforce so we know it will always be there...while other collab platforms may be introduced or eliminated by our parent company, Salesforce is eternal. Associating Chatter messages with a particular Contact or Account is a positive we do not enjoy with Slack...unlikely we will pay for Slack integration at this point.

Chatter doesn't feel dynamic in any way compared to our Slack instance...we've moved almost entirely to Slack for internal collab and conversations.

Tracking SF requests, updating a team on opportunity ownership, announcing Closed/Won opportunities.

Chatter is the worst. Terrible communication tool.

Not good for rich media. Very basic layout. Feels like twitter when you want to message colleagues. Stick with Slack

Employee communication

It's integrated into Salesforce, and if you're on the SFDC platform it's sort of unavoidable

It's one more chat app ... and we are inundated with chat apps. It's not as much fun as Slack and not as integrated as Lync. heck, it's not even Yammer.

None and none.

Chatter is built in to Salesforce and works reasonably well across the service.

It can be very difficult to organize conversations in Chatter. It is especially bad if threads go on for a long time or if you are in and out of communication. It is equally inept at realtime communication where it is difficult to have a conversation because seeing new messages requires a page refresh.

We are trying to use Chatter for asynchronous communication around activity in Salesforce, but it isn't well received across our team. New members with exposure to Slack in previous jobs are frustrated.

I like that sales management has full visibility into the internal communication between sales and operations

I dislike that it is another thing I am tasked with on a daily basis, It is time consuming to go in and respond and like or comment on something.

it is helpful to be able to highlight the miscommunication and errors internally

I think one feature that I do like is all open chat channels stay within the same box.

The UX is definitely not the best and could be improved. There also seems to be a lot of sync issues, I'm constantly logged off or am switched to "offline". When a new chat is presented it is fairly disruptive by bringing it immediately to the top and in focus. It can be pretty bothersome if you're typing something.

It's not really solving any business problems other than it being an internal communication tool. Not too many benefits other than seeing Salesforce activity within the platform. One benefit is that it is integrated with Salesforce and the records are kept there for posterity.

Chatter arranges team updates into one feed

Those updates are far from specific for customized objects and the Chatter logo is silly

Coordinating around the data being entered

Its visually similar to a newsfeed that the user might be using, such as social media. You can post content such as providing an update to Sales, and people can respond and chat about it.

The chatter can be overwhelming and a time suck for the user if they do not view it often. If important updates are pushed out through the chatter, it will be missed by those who generally look elsewhere for that type of information. When I have used it in the past, there was only about a 25% adoption rate so duplicate communication would need to be sent out via email or other means.

Initially, we were looking for a way to successfully provide Sales with the right information at the right time. Helpful updates, tips, tricks, and best practices on the products sold were posted and sales could respond and chat about their experiences with selling the product.

It's appropriately named. Chatter gets filled up with a lot of rapid posts about trivial matters. The useful posts made by administrators and IT get buried in the chatter, so they end up becoming trivial and useless too because it's hard to see them amid all the trivial chatter.

Salesforce likes to say that Chatter is a forum for sharing insights and ideas but it is not. A forum would be organized topically and searchable; Chatter is not organized and not searchable at all. Peers sometimes propose great ideas or ask questions but they get buried by the newest posts. Currently I can organize my Chatter feeds by What I Follow, To Me, Bookmarked, Muted, and All Company. These options aren't very helpful. There's an option to search Topics but this is only useful if the original poster included the Topic as a tag; most people don't. In order for Chatter to be even slightly useful, it's needs the option of searching by a keyword and pulling up all posts that have that keyword. I have better luck problem-solving by doing a Google search. I also have much better success collaborating with my peers by using email, walking to someone's office, or picking up the phone and making a call. I would never rely on Chatter for any important or timely communication. The Files and Groups options in Chatter are also useless because most people don't use them, again because it's not intuitive and because searching inside of Files or Groups doesn't pull up results unless the original poster put the relevant post in the Files or Groups section.

I haven't solved any problems with Chatter or enjoyed any of the advertised benefits. If anything, it's created more headache because it's one more communication channel I have to check but it doesn't make it any easier to do my job.

I think it is a great idea but terribly implemented

As someone who has to use Chatter it breeds a culture of reaction instead of responsibility. PM and Managers tend to use the tagging feature as a way to get a response instead of reaching out to people. Emails get cluttered with people tagging you and if you do not turn on email notifications you do not know what people are talking about in chatter

Patience

IF it works (and that's a big fat "IF") then it's a great way to collaborate internally. It's also a decent way to share files or attach revisions. I also like to create personal notes on the Contact Level. Example: Red Sox fan. I can even run a search using that term in case I want to use it later.

Doesn't matter if it's SF Classic or this terrible new version dubbed Lightning, I have issues typing in the message screen and pasting (CTRL+V). Other users within our Org have the same issues with Lightning. Works just fine if I'm using IE but who in the world wants to do that?!?!?! A significant improvement would be to hide system updates that appear in chatter. Example: let's say you are in an Opportunity and happen to update a dollar amount. The system automatically posts an update in Chatter. Why? Give the user the ability to hide that and keep that hidden (as a user preference) Only show me a Chatter that I or other users "shared" And last...has anyone found an effective use of the "Like" button? I've been using SFDC (at varying capacities; from Admin to user) for 10+ years and NEVER found a good/effective use for it. Replace it with a voter button or even a "Follow-Up Required" radio field. That adds an 'accountability' aspect to Chatter and the next step would be to auto send messages between Requestor/Requested. Ex: I post a request in Chatter. It says something like, "email this proposal to Jane Doe" and I click the new "Follow-Up Requested" field so that the other person has to respond. The system (SFDC) would then auto send emails (aka reminders) until the task was completed.

I play a sales role and need to communicate (present and past actions) to colleagues in our Finance, Professional Services, and Operations departments. Again, when it works it is an effective means of collaboration. I'm also using my CRM as a way to catalog important customer information...things I want to know but aren't kept/don't work as a custom field. Would love to see more "Document Management" functionality in this tool so that things like cataloging and version controls are easier in the out-of-the-box version of SFDC.