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Elastic Email Logo
Elastic Email
Effortless Email Marketing
4.4
(200)
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Elastic Email Reviews & Product Details

Elastic Email Overview
What is Elastic Email?

Elastic Email is primarily an organization that offers an email marketing platform that is well known for having a very cost-effective email API. The platform provides a robust HTTP API, intuitive and user-friendly interface, round the clock global support, and accessible pricing structure that makes it easy for businesses to create and send email campaigns and start building meaningful relationships with their core customers.

Company Elastic Email Inc.
Year founded 2010
Company size 11-50 employees
Headquarters London, Ontario, Canada
Social Media
Elastic Email Categories on Findstack
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Elastic Email Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Elastic Email Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Elastic Email Media
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Elastic Email Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 14, 2025
Elastic Email Logo
200 Elastic Email Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Mar 06, 2017
 Source
Overall Rating:
5.0
LZ
Leonowicz Z.
Senior Lecturer
Share
"No probles, fast and efficient"
What do you like best about Elastic Email?

Tool for easy edition and design of emails. Fantastic reporting tools.

What do you dislike about Elastic Email?

There could be an option to send text-only mails.

What problems is Elastic Email solving and how is that benefiting you?

I looked for a long time for affordable email campaign solution. I found Elastic Email and looked no further. I don't know about benefits, it just works and delivers emails reliably.

Small Business (50 or fewer emp.)
Mar 02, 2017
 Source
Overall Rating:
5.0
YS
Yogesh S.
Director
Share
"Best and easiest way to get more leads and reach customers"
What do you like best about Elastic Email?

Ease of use. Elastic mail is great, specially if you're a new into email marketing. You can start sending transactional email, marketing email within few minutes and that too at very cheap cost. It's one of the best email marketing programs in the market, so elastic mail has tons of features from templates, A/B testing, Social marketing share, reports, dedicated IP and there are lots of online help as well to learn if you want to learn instantly. Process is straight forward and you get lots of features without spending a single penny. Elastic mail is a nice tool to use to manage just about everything you need.

What do you dislike about Elastic Email?

WordPress implementation, detailed reporting on email bouncing and a little more easy documentation for Domain / SPF / DKIM setup.

What problems is Elastic Email solving and how is that benefiting you?

We have the clients and organisation having low budget for email marketing. For them it is perfect solution and the free package is an great choice than the competitors. You can create any number of email templates you want, different for each newsletter. Payment system is automatic , so accounts get renewed automatically without any effort. They have the very good tool of sub-accounts, I can give access to anyone in my team, to my friends etc.

Small Business (50 or fewer emp.)
Feb 10, 2017
 Source
Overall Rating:
5.0
MA
Melika A.
None
Share
"Very Happy Overall"
What do you like best about Elastic Email?

Overall i am pretty happy with Elastic Email's service. ever since we use it, our emails hit inbox every time.

What do you dislike about Elastic Email?

Sometimes it takes too long for some messages to be sent. Also, i couldn't manage to remove the unsubscribe link from transactional emails sent via SMTP. i don't say it's their problem, Maybe i wasn't thorough enough.

What problems is Elastic Email solving and how is that benefiting you?

Now we can be sure that our clients get our messages every time and we always hit their inbox.

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
GT
Graham T.
Director
Share
"Moved to Elastic Email and never looked back"
What do you like best about Elastic Email?

Elastic Email just works! When we moved to Elastic Email we just wanted an SMTP gateway so we could manage our own sending. The reporting is instant and accurate and deliverability excellent.

What do you dislike about Elastic Email?

Occasionally delivery slows down in busy periods but, it keeps going and we have no problems.

What problems is Elastic Email solving and how is that benefiting you?

It's simple to mail our different brands and set up multiple domains. Other mailers get in the way when there's no need.

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
RF
Renee F.
Creative Director, Photographer At Renee Farias.Com
Share
"Elastic is Great"
What do you like best about Elastic Email?

I love the tutorials and easy of set up. Pricing is the best I have ever seen. Give them a try, you will not regret it. :)

What do you dislike about Elastic Email?

No phone support but email support is excellent.

What problems is Elastic Email solving and how is that benefiting you?

Email campaigns.. Easy of deployment and detailed reports.

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
EA
Ercan A.
Dijital Pazarlama & Sosyal Medya Yöneticisi Andromed Medikal A.ş.
Share
"A Truly Successful Service"
What do you like best about Elastic Email?

My favorite feature is the credit system. It is also the best in the field with easy operation and integrated services. Bounce rates are very good.Thanks to the automatic payment system, my account is renewed without any effort.Thanks to the sub-accounts, I can give access to other friends in my team.

What do you dislike about Elastic Email?

It has not happened so far. But it could be turkish language.

What problems is Elastic Email solving and how is that benefiting you?

They were constantly helping in integration. It is a service that really does its job well.It was a quick return to the tickets I threw.Reports are running very fast. Bounce rates are very good.Thanks to the automatic payment system, my account is renewed without any effort.Thanks to the sub-accounts, I can give access to other friends in my team.

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
LT
Lara Lee T.
Junior Ruby Full Stack Developer
Share
"So easy it makes Life smooth"
What do you like best about Elastic Email?

The ease of use, the many features and ways of creating a template and campaign. The informative reporting area is great. The ability to do surveys is my favourite function

What do you dislike about Elastic Email?

Not much, have enjoyed watching Elastic Email grow and improve over the years

What problems is Elastic Email solving and how is that benefiting you?

Tracking emails what work and making sure our lists are kept up to date. The benefits are that the tool/app saves me a lot of time with the ease of use of templates and drag and drop features, I can quickly put out a campaign in no time

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
MG
Mohsen G.
Teacher
Share
"Reach your targets!"
What do you like best about Elastic Email?

Focus on your app and content and let Elastic Email do the hard job! Sending emails is a real joy with EE not a horrible task. 150000 emails a month right in the inbox and yeees it's free!!! Batter than free are the features it has. Beautiful templates and compete reports are those I like more.

What do you dislike about Elastic Email?

For someone who moved from another provider, like me, Elastic Email is too good to be true. Sometimes I wake up and check the website for hidden fees! Is it real? Yeah!!!

What problems is Elastic Email solving and how is that benefiting you?

I can't trust my well-configured server for sending bulk and even transactional emails. This is where EE helps me to live happily. Emails knock the door of inboxes and get through. Error logs are way easier than what my server produced and I can track customers and visitors the right way.

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
AK
Amit K.
Digital Marketing Specialist
Share
"Best email system for marketing"
What do you like best about Elastic Email?

Simplicity and free trial of the product to test the system. It have templates from where we can choose and edit it according to our campaign . It have every thing like report logs , survey system. Just perfect for email marketing and surveys.

What do you dislike about Elastic Email?

There is nothing , which we can dislike .

What problems is Elastic Email solving and how is that benefiting you?

There are lots of things. 1: exact report of sent mail, bounces . 2: Get the best idea of the content. 3: Help in analysis . so on ...

Small Business (50 or fewer emp.)
Aug 01, 2016
 Source
Overall Rating:
5.0
DM
Daniel M.
Owner
Share
"A fast email service with a fast and friendly support"
What do you like best about Elastic Email?

Everything that i needed was in its place, and the little things that brought us trouble, where solved with the support very fast.

What do you dislike about Elastic Email?

I don't dislike anything yet. May be in the future I'll find something no so good.

What problems is Elastic Email solving and how is that benefiting you?

I'm sending the promotional newsletter for a big online retailer.

Small Business (50 or fewer emp.)
Jun 15, 2016
 Source
Overall Rating:
5.0
LC
Leandro C.
Founder Executive Director
Share
"Great customer service. Simple, user friendly interface."
What do you like best about Elastic Email?

Elasticemail team has an outstanding customer service, with quick and useful responses whenever I have issues or doubts. The service is stable and easy to use. They get the job done.

What do you dislike about Elastic Email?

Nothing. My experiences have all been positive.

What problems is Elastic Email solving and how is that benefiting you?

We need to communicate with thousands of job candidates about during the recruiting process and Elasticemail enables us to accomplish this easily.

Small Business (50 or fewer emp.)
Mar 16, 2016
 Source
Overall Rating:
5.0
BK
Brent K.
Founder & Ceo
Share
"Excellent product and customer service"
What do you like best about Elastic Email?

Great interfaces and a team that actually provides customer service. Unlike Sendgrid which has horrible interfaces and equally poor (and incompetent) customer service, Elastic Email works with you to help you through any issues or mistakes in your account. Sendgrid will knock your entire account offline without even a phone call, at even the slightest hint of spam. This is great and necessary as they couldn't survive long if spam is being sent through their IPs, however some scrutiny needs to be given to each case before pulling the plug - and some efforts made to contact the account owner before turning off the lights. Elastic Email seems like a great company.

What do you dislike about Elastic Email?

Nothing so far. We are still in the early stages of implementation.

What problems is Elastic Email solving and how is that benefiting you?

Email deliverability for transactional emails.

Small Business (50 or fewer emp.)
Feb 24, 2016
 Source
Overall Rating:
5.0
MH
Micah H.
Senior Software Engineer
Share
"Easy to use, great API"
What do you like best about Elastic Email?

We use Elastic Email to handle all sorts of automated notifications and player-to-player messages, and their API makes it incredibly simple to do. The web interface has a ton of information and options, and is great for sending out bulk emails like our monthly newsletter.

What do you dislike about Elastic Email?

Can take a bit to find your way around the documentation. But other than that. no real complaints here. It seems to just work. The couple times I've needed to contact support they have been quick and helpful.

What problems is Elastic Email solving and how is that benefiting you?

Sending thousands of emails a day without needing to run our own mail server. Once you get things setup and going, you really don't have to think about it again.

Small Business (50 or fewer emp.)
Aug 21, 2015
 Source
Overall Rating:
5.0
SS
Santiago S.
Communications Director
Share
"Easy amazing and wonderful support"
What do you like best about Elastic Email?

Everything, it is easy to use and easy to config, but what I like most is the support!!!! they are great!

What do you dislike about Elastic Email?

Even though html editor is easy and fantastic, it has some minor issues!

What problems is Elastic Email solving and how is that benefiting you?

Expensive and difficult e mail services!

Small Business (50 or fewer emp.)
Jul 13, 2015
 Source
Overall Rating:
5.0
JV
José V.
Fundador
Share
"Excellent service and support"
What do you like best about Elastic Email?

Elasticemail is an excellent service. Emails deliverability is excellent and their support the best. They have helped me solve every problem I faced while setting up my email marketing application and they´ve always been very kind. I recommend them to everybody.

What do you dislike about Elastic Email?

The pricing structure is not very clear. I mean, they have the best price in the market, and at the beginning their charge a higher price which is understandable. What I dont like is that they´re not clear regarding how long the system takes to update the price based on the reputation. I mean, what is the time interval my account will get reviewed to move me to the next level?

What problems is Elastic Email solving and how is that benefiting you?

I´m sending my emails with ease.

Small Business (50 or fewer emp.)
Dec 29, 2023
 Source
Overall Rating:
4.5
IC
Iti C.
Crm Manager & Email Marketing Consultant
Share
"Best Delivery and Support"
What do you like best about Elastic Email?

Likes: Easy to use and learn Warmed up IPs Great SMTP Quick Support Assured Delivery Cost-effective Great product for SMBs and Media companies Step By Step Guides available Elastic email is very cost-effective and solves makes email marketing very smooth once you get a hold of the software. It is very simple and yet effective as they provide you with warmed up IPs if you're following the right process the delivery is assured. IP cost is very reasonable as well as the reporting and track metrics. Landing Page feature is also available now. Attachment sends are chargeable. Unlike other ESPs they provide warmed up IPS and not neutral. They are growing day by day

What do you dislike about Elastic Email?

Dislikes: Fewer Templates can add more for eCommerce, giftings. The editor is a bit rigid. More varieties of templates can be added. Support is bit slow sometimes , problem can arise if it is a critical issue. Maintenance of servers are not pre-informed, this can cause a trouble at times. Automation is yet to be added.

What problems is Elastic Email solving and how is that benefiting you?

Problems Solving: Providing cost-effective, economical software for marketing to clients. Efficient support team. Providing the best solution top media clients and delivery. Benefits: Customers are happy to use technology and budget-wise. SMTP requirements can be easily fulfilled. Easy to set up, no download required. SAAS based platform growing day by day. One of the best ESP's for simple mail sends along with high frequency senders like agencies.

Mid Market (51-1000 emp.)
Jun 15, 2023
 Source
Overall Rating:
4.5
Sujith B. avatar
Sujith B.
Marketing Specialist
Share
"Shared IP's are good for bulk email sending"
What do you like best about Elastic Email?

The ultimate email marketing platform. Sending unlimited bulk emails Experienced the best email marketing solution for eCommerce.

What do you dislike about Elastic Email?

Noting in particular to mention but the prices can be lower, and support can be better and quick.

What problems is Elastic Email solving and how is that benefiting you?

Automated campigns are very good when compared to similar-priced alternatives. Does not require a very tech savy person to use.

Mid Market (51-1000 emp.)
Jan 31, 2022
 Source
Overall Rating:
4.5
Victoria  S. avatar
Victoria S.
Associate Media Planner
Share
"The most efficient and straightforward method of generating more leads and reaching consumers"
What do you like best about Elastic Email?

Effortlessness in operation. For those who are new to email marketing, Elastic mail is a superb tool to have at your fingertips. even you have few minutes of peace. You may begin sending transactional emails, marketing emails, and more at little cost. If you're looking for one of the top email marketing tools out there, elastic mail has many features that include designs, A/B testing, Lead generation sharing and reporting, a personal IP, and online help if you want to learn fast. A simple technique gives an excess of benefits for no cost. You can use elastic mail to manage almost everything you need.

What do you dislike about Elastic Email?

In rare cases, the mobile device's view of the newsletter does not correspond to the actual appearance of the newsletter once it has been delivered.

What problems is Elastic Email solving and how is that benefiting you?

Using Elastic has the advantage of allowing you to always choose a different model for the email that you are publishing, which is really vital for our company. It is critical to keep your buyers and clients alert so that they are constantly seeking something new and innovative. This provides an opportunity to sell and promote your goods and services effectively, which is ultimately the primary goal.

Enterprise (> 1000 emp.)
May 28, 2021
 Source
Overall Rating:
4.5
Rushabh o. avatar
Rushabh O.
Software Engineer | Cloud Platform Engineering
Share
"Elastic Email for corporate marketers"
What do you like best about Elastic Email?

1) Excellent support for visualisation. 2)The sending option is really very advanced as compared to zoho emails. 3) The people using this can easily import data in different formats

What do you dislike about Elastic Email?

1) It took time to learn infact we need to share tutorials to learn. 2) Sometime the UI is confusing. 3) User experience could be improved. 4) Elastic email does not support app (android or ios) to send mails through moblie.

What problems is Elastic Email solving and how is that benefiting you?

1) Marketing purpose. 2) Corporate gifting emails. 3) Internal communications. 4) HR emails

Mid Market (51-1000 emp.)
Oct 24, 2019
 Source
Overall Rating:
4.5
JAGDEEP S. avatar
Jagdeep S.
Digital Marketing Consultant
Share
"Easiest and Most inexpensive Electronic mail Advertising and marketing Platform"
What do you like best about Elastic Email?

We have been making use of Elastic email from very last a single calendar year and we have been entirely content with this system. Elastic email is not difficult to utilize the system, any nerd that's new into email advertising and marketing can use this simply with none exterior help. The characteristic will not be so extensive as compared with other instruments even so the obtainable characteristics are enough to work with for small needs. The characteristic contains segmentation, reporting analytics and appropriate listing administration. Additionally, it is quite a low cost as in comparison with other system & reduces our cost of electronic mail advertising and marketing. The SMTP integration of the elastic email is additionally quite effortless and can integrate very easily with our CRM or other front-end instruments.

What do you dislike about Elastic Email?

Sometimes there are errors in the frontend & the delivery of mails also get slows down.

What problems is Elastic Email solving and how is that benefiting you?

With Elasticemail, we've been employing it for sending our promotional emails and also use its SMTP integration with our CRM. Both are working well at our end.