Elastic Email Reviews: 4.4/5 — Solid Choice

- the value for money is amazingly good - the support team was very responsive and helpful (thanks Rez) - sending email newsletter is efficent, it does the job

- you would need some technical knowledge to setup the account correctly (dns settings, private IPs), I'm sure to understand everything

I used Mailjet for the last 6 months but I wasn't that happy with the service. I just need a simple tool to send my email newsletters. I was a bit afraid to test another emailing service but I saw some good reviews for ElasticEmail. The signup and the upload of my database were very easy. Then it took me some time some to understand how to validate my domain with the DNS settings. Once it was set up, I came into some sending rate problem. I understand that a team member should validate my account first but it was not clear what I needed to do and how it is done. So I contacted the support. I was afraid to have to wait for a couple of days but they replied so quickly and they fixed the problem in no time, it was hard to believe, I'm impressed! They saved my New Year's Eve campaign :). A big thanks!

Elasticemail is something in which anyone can easily create, send and track email campaign. You dont need to be an expert to use elasticemail. Just signup and send your emails. Elasticemail is also having a very cheap pricing with good delivery.

Some of the times the frontend doesnt respont and behave improperly but it occurs very few times.

We are sending bulk emails and also with smtp setup with our crm which adds up a good functionality to our process

Elasticemail is an email platform I'm using since 3yrs back till now. It Offers advanced newsletter marketing that let us measure engagement, track delivery, create lists and more to build our brand and connect with the audience.

Sometimes there are problems in UI and delivery but it occurs very rarely. The email templates available are straight forward and limited. Also suffer slow delivery issues.

It's simple UI with easy to use and its SMTP can be used with several other tools backend easily.

Elastic email help me management customer's information very well. It is completely automation.

When sending email which contain images in that, they alway are in Promotion

I use Elastic email to send campaign that are care customers and sale. Benefits I realized that reports are clearly, detailed .

I like the list segmentation feature with queries and how well the API is written.

The backend (templates editor and email automation editor) could be more user-friendly.

Create custom email automation for clients and at the same time keeping priving competitive.

Its easy to use and powerful. Its easy to setup and use in variety scenarios, which makes it versatile.

It would be much better if you had richer email list hosting and updating.

My main business problem is that it seems to have a greater reach of sucess when send marketing emails to South Korea.

the low price cost and the overall user friendly UI, the email template maker and the easy API

1. The fact that there is a fix cost for the dedicated ip. (could be an one off price). 2. The visual editor for the email template creator, is missing some features ( like i.e adding bullet point lists and formating them)

sending emails to our student database that would otherwise cost more.

Works good most of the time. I like the ability to send out by api or smtp.

Having problems with customer receiving email. Gmail and Hotmail.

being able to track if the mail has been send and if there are any delivery problems.

free for many emails and good support, very quickly. Easy to use.

If you get many bounce emails your account enter in manual review and seems that most of the time didnt move from there.

Im getting some old of my clients, back.

Interface and setup of integrating into our services. The analytics and charts are also very helpful to see your sends, bounces etc.

Not having the ability to resend within dashboard

Transactional email for websites

Fast email for my user and easy to config with my website run in wordpress. The pricing is unbelievable. It very cheap for bussiness email. But I use it for

The limited email per day make me feel inconvenience. But I know it is the law of International anti-spam and I am trying to gain more email per day

I don't use for bussiness realized. I use for notice for user that i posted a new post.

The best thing of Elastic Email: you can sent up to 150,000 emails for a month and maximum 5000 emails for a day. And the cost per 10000 is 0,9$, very good price to go with. I also like the time of support very quickly.

Attachment files are not Free to use, also need more function for Template Design

Working with many customer and if Elastic Email do not have sub-acc option, my job would be a mess. - How convenience when customer can login to sub-acc and check the result.

It is a lower cost sending solution. The setup is easy, and it is super simple to use their system. Really a simple solution for sending emails.

Its seems almost too simple, but I haven't needed any else so far

It's a simple email sending solution. When needing to send bulk emails this is way better than using our own server and way cheaper than other options so it's a win win.

The fact that there is full control of the mailing list, the fact that is is value for money, the easy access to the interface

No app for ios/android, no clear interface, the fact that there are no clear tutorials for the use of elastic which made us lose time to learn it

We are solving the communication issue with costumers, future costumers, with minimum efford. Also, resolved the payments issue as elastic is very easy with payments

I like feature that allows our team to create a list from existing lists and make powerful queries to create new ones.

No chat support feature for international users.

I want to consolidate all my lists and increase email delivery on newsletters.

The ability to send mass email without it being considered spam. Also, the configuration manuals were easy and to the point.

The criteria for marking us as spam senders within the system are a little bit too strict in my opinion,

I can send newsletters from my website without having them be spam.

You can start to work very easy and work on console or working with your prefer plataform like Acymailing.

Edit as html will be more visual to work

To work with customer is easy and you can comunicate every news to they, You can manage different subaccounts for diferents domains or different customer.

ElasticEmail is definitely a cost-effective email gateway. We daily send a large volume of emails with it, and the overall reliability is pretty good. The customer support response time is also superb.

There are a couple of things that should be improved on ElasticEmail. First of all, the web panel has some features broken sometimes, but they've always been quite fast to fix them each time we've reported them thru the customer support. Second, they should introduce a service to monitor inbox delivery rate (like other competitors do).

We both send transactional and bulk emails, to our registered users.

- Very customisable - Full-featured API - Good pricing - Decent response time from support team - White label support - Support for SPIF and DKIM authentication, including for white label implementations - Reliable delivery of event webhooks - Support for many sub-accounts

- Poor api. While it is fully featured, it is not technically a REST api, and the documentation is somewhat lacking. It also has limited language support for API libraries. - Poor communication to customers. Breaking changes are sometimes introduced without notification to the customer. Painful to have to scramble to fix an api implementation when the functionality suddenly breaks due to a change that is introduced.

White label email marketing solution, utilising API for facilitation. They also white-label their subscriber management and email-builder interfaces, but we have implemented that manually ourselves for a more custom solution. The sub-account support enables us to silo activity for individual customers.

They have upgraded the interface quite a bit. 150,000 free emails per month upfront is more than what most people need and I've never had issues with emails being sent or delivered when its all setup correctly.

Lack of overall integrations. E.g. WordPress connection is weak but there is an old plugin that still works really well. MailJet has a bit better integration but MailJet has a lot more account setup information required.

What I've used this product for the most is on client websites. A lot of web hosts like Godaddy and Bluehost, etc. Have WordPress style websites that tend to spam or have emails that look like spam. Those servers then get Blacklisted and when you have shared hosting - All of the websites on that 1 server get blacklisted for sending email. This creates huge deliverability problems. Elastic Email fixes this problem by allowing me to add domains and verify for each client and allows me to have 1 account that runs all of the clients emails with solid deliverability.

It's really easy to configure and works well as a mail engine. The nice thing is that you get automatic saving of recipient email addresses. This way I get my users mailing list without having to manage integration with my db. And this is for free, at least for my level of usage. I liked also the logging/tracing, so I get to know if my users get my notifications/messages. Support was fast and solved a problem I had with configuration.

Admin UI is not perfect but getting better. Navigation is sometimes not easy.

I use it with my small SaaS project. I use it to manage users mailing list so I don't need to do much to send emails to all my users. Every user email gets automatically saved in elasticemail when I send the "welcome user" email from my site through the elasticemail SMTP service. There's not even a need to call a HTTP API.

Price, subaccounts, logs, friendly support.

missing some features for email marketing tool.

a solution for smtp heavy users and reduce workload on conventional email servers.

Lo mejor sin duda es la capacidad de envío que incluyen las cuentas gratuitas. Muy fácil crear plantillas, puedes separarlo de tu hosting para hacer envíos enormes en menos tiempo sin afectar tu hosting. Con el editor de plantillas puedes crear correos muy profesionales, atractivos para los envios masivos.

Lo uso con un plugin de otra aplicación y aveces manda error, teniendo configurado todo lo necesario. Debería tener una mejor herramienta de limpieza de la base de datos de correos que uno envía.

El poder hacer envíos masivos a más de 2,000 contactos y en menos tiempo. Aunque el manejo se haga directamente desde este aplicativo, no siempre es recomendable sobrepasar el limite de envío que tiene permitido el hosting provider. Para el seguimiento de lo que hacen los usuarios al recibir boletines informativos o promocionales, es muy útil.

1. Good route for transactional communication. 2. Detailed report about the email marketing campaigns. 3. Easy user interface and experience. 4. API integration is easy.

1. Server down issues. 2. Difficult to do email marketing automations

1. Transactional communication 2. Promotional email marketing campaigns 3. Analysis of the campaigns sent.

The simplicity of the platform for users is the best thing about Elastic Email.

More readymade templates for a wider range of industries would be ideal.

I wanted to have a system that could help me centralize all my email marketing requirements, and Elastic Email is the best software that offered me all plus value for money.

very easy to set up campaigns, very user friendly. Also easy to upload and manage contacts

pricing is vague. They could be more upfront about the price you will end up paying

alot easier to set up mass email campaigns, and actually see stats of each one

It has the best price or there as far as I know. It does almost all it needs to do.

There are some bugs. We had some issues, had to open support tickets, some emails sent through SMTP relay were lost.

Used Elastic email API for SMTP relay and tracking.

I use Elastic Email each week for my newsletter. This is simple and we can easily access to the advanced tools.

We don't have the full control to our contact. I can't easily remove a user.

Elastic Email help me for keeping a good design and the stats per campain

The ease of use. It makes for easy tracking of sent and received email.

The amount of time it takes to log on to the system. It is not time efficient.

Email tracking consolidation. I've realized how easy it is to track and record em

Ease of use. Free use with small lists. Fast support.

Deliverability rate is not realistic, the figures quoted are inflated as actual deliveries, IMO.

Mail list management and SMTP.