Elastic Email Reviews & Product Details

Before deciding on Elastic Email, I have tried several transnational email providers with, let's say, ridiculous pricing models, reaching the price of regular mail. The other option was also Amazon SES server with much more complex configuration than regular provider's. And then, through Google search I found Elastic Email, with acceptable pricing model, that was also very easy to use, required only several DNS configurations. At our own backend, setup was also easy and old fashioned - simple login to Elastic Email's SMTP server. Elastic Email also has an API, so more complex solutions can be deployed than just that. I have enabled this service for all of the existing projects and still using them. Now, for 8+ months I have reliable and easy to use email service platform for all of our current and future projects. Over this time period had nothing to solve and had no need to even contact Elastic Email support.

Dislike tracking URLs that use redirects, which in the case of TLS, often go nowhere. Email template can be more flexible. When setting Elastic Email for the first time, it was pretty hard to find DMARC, etc. DNS settings, it can be probably improved with some popup near domains setup.

By using Elastic Email we have saved a lot of time instead of setting up and configuring our own server on Amazon SES, not including, Elastic Email has much better pricing model than Amazon.

Excellent reliable email delivery. If you are using a shared hosting or even a VPS and having trouble with emails going to junk folders, elasticemail's IPs have a great sender reputation.

Their support is great and I hesitate to have a dislike but I would like to see a live chat available in addition to their discuss support.

High volume email delivery was a problem. ElasticEmail helps me deliver over 15,000 emails in a day with very very few delivery problems.

Its simple process to send or schedule any campaign. it contents everything like list uploading, creating campaign so easy. ah one more thing after sending campaign you can see review everything sending and sent mails. unsubscribe, complaints, open, click, link clicks everything. 5 start out of 5.

I think its Gmail delivery is little bit slow. needs some improvement

we are sending newsletters to our subscribers about digital marketing, web solutions and we are getting positive results.

The ability to easily connect it to outer site

Some of the backend UI could be spruced up a bit.

Sending newsletters and transactional emails.

Te funcionalitu andas te servicie offered to solventar ir issues

None, the promised service is the offered service

Re DirectX emails between mail servers

Prices are very reasonable and have a number of template to design and send, so no need of looking for any other service to hookup Api or SMTP.

Some time payment fails and accout gets suspend. Also, automatic subaccout for client are not possible as login.

Cheap and best email automation, I like most.

Very affordable and no service problems.

Mail sends a bit slowly, not a bad thing

I was looking for an ESP that allows marketing email without charging insane pricing like other ESPs. Elastic Email was the perfect solution for us here at NeverColdCall.com. In addition to great customer service, VERY affordable rates, and the ability to have multiple mail IPs that rDNS to your own domain, it's great all around.

Tôi thích sự tin cậy từ elastic mail khi mà những tin tôi gửi luôn được vào hộp thư chính của khách hàng.VÀ tôi thích phần báo cáo từ đây tôi có thể biết được có bao nhiêu khách hàng của tôi đã mở mail.

Tôi không thích một điều là một ngày tôi chỉ gửi được 50 mail

Tôi kiểm soát được những thông tin mình gửi sẽ đi về đâu.

Their friendly support is a must, their service is amazing and the resources they offer is Top Gun! I'm a customer almost for a year and I'm a very happy one! I wish I have discovered them before, it will spare me a lot of time and money! If you are into emailmakrketing or need send a huge ammount of emails I recomment Elastic Email as a first stop!

I think it's difficult to dislike anything on their operations, their support is fast and always helpfull!

I just help finished to translated their interface to Portuguese and now it's like a brand new product to my customers!

I'm quite an expert when it comes to sending emails in large quantities, i've used many different systems and i've never seen anything like Elastic Email. I've used Mandrill, Sparkpost, Sendinblue, Pepipost, etc, but elastic emails is the most advanced & most reliable system i've ever used, the pricing methods are very competitive as well. You might find it a basic product if you only judge by the interface (which i think is the only weak point) however there is a beast lying under this basic interface, if you search for something or you try to see the email logs, which in my case are many millions, you are going to be shocked by the speed of pages, this is one of the things that i love about Elastic Email. The API is also very flexible & easy to use and there is nothing you can't do with the API. The support is also super awesome & super friendly, i don't know if they have a strategy to say yes to any kind of request or this is because of the flexibility of the service that they can do anything you ask them! The sub accounts system is very helpful as well, for example when i'm sending a newsletter to all my users and there are thousands of emails in the sending queue i don't want my welcome emails or forgot password emails get stuck in this queue, so i use a sub account (with a different ip pool) for sending these urgent emails so that they don't get stuck in the queue. Most email services can't do such a thing and some of them try to solve these kind of problems by prioritizing some emails but we all know that they don't always work.

The interface is primitive compared to the flexibility of the system lying under it, i know that there has been modifications that fixed few problems but there is still room for improvement, also doing some stuff isn't that easy for example if i want to see the email logs, first i have to open the reports page to be able to go to logs page, so some UX improvement could be useful. The documentation was a mess last year but it has been organized now, but there is still room for improvement in advanced topics like unsubscription.

The pricing is very competitive, the service is pretty stable and reliable and the support is very helpful.