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Highlevel
4.4

( 102 )

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Highlevel Reviews & Product Details

Highlevel Overview
What is Highlevel?

HighLevel is a comprehensive sales and marketing platform designed primarily for agencies, consultants, and marketers. It offers a variety of tools including CRM functions, social media management, pipeline management, and automated marketing capabilities, all within one integrated system. HighLevel's distinctive feature is its white-labeling option, allowing agencies to brand the platform as their own and offer it to clients under their name, enhancing their service offerings and potentially increasing recurring revenue.

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Highlevel Product Details
Segment
Small Business
Mid Market
Freelancer
Ease of use
Intermediate
Deployment Cloud / SaaS / Web-Based
Support Email/Help Desk
Training Documentation
Languages English
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Last updated: December 21, 2025
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102 Highlevel Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
May 22, 2022
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Potential but disappointing"
What do you like best about Highlevel?

Tons of great features bundled together, easy to set up automation for anything, responsive owners in the Facebook Group, strong community

What do you dislike about Highlevel?

SO many bugs, too many to list here. Either my team is having a problem or one of my customers is having a problem. The bugs have affected my bottom line with things breaking during live campaigns. Things don't work or go down way too much for a $300/month product Their support tries hard but many times gives the incorrect answer or has to pass it off to a developer and you'll never hear about it again.

What problems is Highlevel solving and how is that benefiting you?

We run a lot of different processes through GHL and it does save us time when it works 100%.

Small Business (50 or fewer emp.)
Jun 08, 2021
 Source
Overall Rating:
1.0
LW
Loni W.
Owner
Share
"Awful customer support. Not easy set up as promised."
What do you like best about Highlevel?

I like that the product has many features and is priced fairly. I signed up as an affiliate, and recommended the platform to a client who trusted me and signed up as a user. That client is now very disappointed in the time and money wasted trying to make it work. After this experience, I will not feel comfortable recommending Go High Level again.

What do you dislike about Highlevel?

I really, really wanted to use and love Go High Level. A very bad experience is forcing our company to find something else. The promotion for the product touts easy setup, but this is not true in our case. Multiple team members, including our I.T. department attempted to integrate our email after watching the training video and following instructions. After contacting customer service through their web chat (which we learned was a team member from the sales department) we were told "well - you can just buy the "done for you" set up for $299. After 10 days of trying and back and forth messages with the support team who kept telling us "it should be fixed now", the problem still existed. Our issue was finally escalated and they offered us a Zoom meeting - but didn't have any appointments for 2 business days. Today was that day. They no-showed for the meeting.

What problems is Highlevel solving and how is that benefiting you?

None, because we are unable to use it. We wanted to use it for CRM, automation, pipeline and more. Unfortunately, we need to choose another product and no one at Go High Level seems to care.