Highlevel Reviews: 4.4/5 — Solid Choice

Having ask the key marketing tools in one integrated platform. - email/ SMS - Calendar - Surveys - Pipeline Management - Funnels - Phone tracking And the ability to create amazing snapshots for clients.

It's such a well rounded platform there is not much not too like.

Managing automation for clients at scale got a cost effective investment.

Instead of having 15 different SaaS subscriptions for all the efforts that go into lead generation and nurturing (and web design), HighLevel puts it all in one place at one affordable price. It's an agency owner's dream!

Agencies just getting going with their business may not grasp the importance of a tool like GHL until they've been 'through the ringer' and have realized the importance of keeping their agency toolset as simple as possible.

HighLevel helps agency owners save (not kidding) thousands a month by bringing core digital services to one single location at one affordable price. Providing a CRM, Web builder, and marketing automation is quite impressive; kinda shocked someone figured out how to do this (and they just keep adding more features).

Most all-in-one tools suck. That's not the case for HighLevel. The tool keeps it dead simple to build a suite for clients that keeps them onboard even if they stop using your agency for managed services. The platform allows you to create playbooks and recipes that can drive more sales opportunities for your clients. The development team is always looking to expand on functionality to make this a tool that grows with you. Additionally, I love that HighLevel let's you OWN the customer relationship. When you set a client up with other tools like HubSpot or ActiveCampaign, the tools benefit more than you do. HighLevel is letting you maintain the relationship and profit by getting more people on their platform through your white label SaaS.

They do move quickly, and sometimes things break. Additionally, there is a huge focus on "the new" that seems to take precedent over spending time to make the good features great.

It helps my agency find the best partners. Folks that are using HighLevel or aware of the product tend to keep their clients longer and in turn stay working with us longer.

HighLevel is a once-in-a-lifetime opportunity for digital agencies. It provides everything they need to deliver outstanding results for their clients and is priced in a way that makes it the most profitable and scalable solution on the planet. After years of using every solution, including PipeDrive, Infusionsift, Active Campaign, HubSpot and dozens of others, HighLevel is the stand-out winner in this space. Great product, great support and an amazing opportunity.

The interface was a little janky when I first signed up, but they have improved it a lot over the recent months, and they are continuing to do so.

All in one solution that reduces technical overwhelm and expenses. It has streamlined our process, allowed us to move faster and track results more accurately.

get plugged into the video releases and training. As agency owner, you should invest the time in understanding processes to include documenting and creating your own video tutorials.

The only downside is that you have to decide how you are going to use the platform. What I mean is to grow your agency or use it as a service tool.

The phone and email integration was a highlight for us. We were trying to work with Twilio but seemed that the integration was on us now we have a fully integrated dialer and we can resell this feature and create another profit line item.

The most helpful thing about high-level is the support and customer service. Their availability and determination to problem solving is excellent.

What I dislike about high-level is Nothing, yet.

Allows all functions necessary for running a marketing agency in one platform, and then allows you to seel the same automated services.

With all of the marketing tools one would need to market any business under one hood...with the ease of useability Highlevel has...any business owner can leverage Highlevel to grow their business! I have built some great automations and workflows for my business!

I have found nothing which I dislike about Highlevel so far, but I can see that it could be a little bit overwhelming to someone who is not used to working with this type of platform but the support is amazing!

Highlevel is a fantastic time-saving machine! By using the automations that are available in Highlevel you can achieve some of the most amazing time saving workflows!

Love the customer service, and access to information. Written, video, and it's not hard to get to a live person via live chat or zoom.

The University and the resources - the information is there, but the organization is a bit confusing and can be challenging, especially if you're not familiar with the platform.

I'm thrilled to have options to offer my clients that makes their lives easier.

All the options and the simplicity. Support team.

Nothing yet. I signed up today. Excited to get started.

CRM and implementaton.

The people, the culture and the software.

I think there database loading time is a little sluggish but other than that, all good so far!

I needed something to streamline my buisnesses and finding that I could operate my own agency on this software is a game changer.

I loved how GHL have their dedicated zoom for clients who have questions, it definitely solves the problem faster!

Waiting in queue on chat support and they take time to respond. but I understand GHL have a lot of clients

White Labeling our agency account.

Logan was incredible! He helped me with 4 different questions I had and was incredibly knowledgeable and thoughtful. He really took the time to listen and understand.

When it comes to this specific experience, nothing. Logan created a wonderful experience for me because he was able to easily answer all of my questions and was super nice! Kudos to Logan!

HighLevel is solving communication issues in terms of incorporating technical changes and providing sufficient support options to be able to work together. I also appreciate all of the videos!

Up straight solution to my issues. They were able to answer alll my questions

None. I am very satisfied with the support I got

It's connecting one of the pages to the social planner. All working now

Very prompt resolution once I was answered. The success Advisor was fast and explainitory.

The wait time was over 3 hours total from phone call to zoom call before I finally reached someone.

The mixing of two different accounts that should be unrelated by third party user.

Ease of use. You can create anything with it, you can do almost everything with it.

I think the tool you have for the web chat feature is a little weak. I would like to see more varied solutions for automation there.

Besides being a tool for our team. Make sure we have follow ups and reminders sent to our sales team, we also sell GHL.

He answered every question and provided me with articles to support answering my questions. He was patient with all my questions. The attention to detail was showing me that he was really trying to help me.

There is nothing that I disliked. Everything was great! Providing zoom call to better explain the issue. Everything was resolved. Offering 24/7 zoom option...lol More zoom time is available

They are providing an option to do zoom calls again, which makes it easier to explain the issue. Yes, I feel more productive. No business has not increased yet.

Everything is in one place so you can run your business and more importantly quickly scale your business using all the systems, tools and resources all in one place with one login. Which happens to hold true from the agency down to the business owner. All while being affordable and versatile.

Still a lot of things in development and it is going to be constantly improving and growing in a number of ways including more micro settings for users and agencies to dial things in. Right now it gets the job done but in the future I think it will be a leader in its class and has the potential to out perform all the major competitors for a significantly lower cost.

If you sell websites, or software... or if you sell SEO or any other marketing services... this helps platform and facilitate that in all the ways you could imagine.

Just everything - every single component, every feature. I am not even sure what to emphasize - contacts (smart lists!), conversations, workflows, funnels, sites, conversations (consolidation of all business communication), etc.

I only dislike the fact that I didn't discover HL a couple of years back. After some thought, I can come up with some minor complaints - for example, calendars don't have overlapping appointment settings, but all the complaints are pretty minor relative to the great features and tremendous benefits HL provides.

HL is solving ALL marketing and organizational problems of small businesses. Using HL is really transformational for business. Obviously, implementing HL is painful (because people hate changes, regardless of how beneficial they are), and takes time, but it takes business to a new level, without any doubts.

With the constant updates from the dev team, they do a fantastic job! They listen to you, the user!!

Not many things because it's constantly improving. They make it the simplest for the newest person. But if you're a nerd, you'll pick it up faster, lol

It helps me run my business and provide local music lessons to my community.

It is everything I need for all of my marketing and CRM in one simple place

We do pay for additional help desk support because of slow times with the company's help desk

They cut our tech costs by 2/3rds and have increased our sales dramatically

Highlevel is absolutely amazing! It allows a small business to utilize one platform to: create a website, create landing pages, schedule clients, email clients, text clients, send broadcast emails and texts to contact list, track KPIs with new leads, create social media content 1 time to share on all social media platforms simultaneously, integrates with Google calendar, integrates with Stripe, integrates with Facebook for ads, integrates with Google My Business, integrates with Twilio, integrates with Mailgun, integrates with Shopify for an online store, creates triggers and workflows so when clients opt-in from a website page or landing page then they will automatically receive their next step. Highlevel is a gamechanger for website design, automation, and lead generation!

The downside to Highlevel is the learning curve to utilize all of its capabilities. However, it is also super user-friendly. I have absolutely no tech background. With the help of their tutorial videos and their YouTube channel, I was able to design my own website with drop and drag - no code required! I also created landing pages and opt-in forms for lead generation. I manage all my content marketing through their social media calendar. Even though there is a learning curve that takes a bit of time, other platforms are way less user friendly. And if you really get in a jam, their customer support is super responsive! The only thing I wish Highlevel offered was an EHR! As a solopreneur health care provider, it would be fantastic if I could use Highlevel for my SOAP notes. Fortunately, Highlevel also integrates with my current EHR calendar so I don't have to worry about double-booking clients!

Highlevel allows me to have one platform that does everything I need to run my in-person and virtual wellness practice. I don't have to log in to multiple platforms because Highlevel has my website, my marketing, my appointment calendar, my lead generation, and so much more!

HighLevel has created an entirely new economic opportunity for Agencies selling to the small business community by developing a platform that integrates a variety of key marketing functions and empowers Agencies to deliver marketing services to their customers with the scalability and profitability that has been missing in this industry. Servicing small businesses requires a very high degree of efficiency to make the ROI work - HighLevel's technology makes it possible. Even more important than the technology that they've developed, they've also created an outstanding culture that truly cares about the success of Agencies, and operates with incredible integrity - I've never been more impressed with the leadership of a company in my career.

As with just about any technology startup that's trying to radically impact an industry, they develop and ship fast! This has its pros and cons, of course, so sometimes you have to operate with the expectation that new features may not be exactly what you want them to be at first. But that's a small price to pay for the innovation they are bringing to the industry.

The problems I'm solving are: 1. Being able to integrate a variety of marketing functions without paying for or integrating a variety of marketing tools, 2. Offering services to customers at scalability and price points that previously would have been impossible, 3. Saving a lot of time and money on separate tools and headcount I would normally need to accomplish points 1 and 2 above.

I was stuck on something for like a week and a half and I probably called 6 times. Trae was the one I spoke to the most and he was super helpful and really kind. We finally figured out my problem today and it was the best!

Its a bit glitchy when I use funnel builder. It cuts off in weird places so I cant delete some sections

I use it for everything

HighLevel provides a rich set of marketing automation tools all in one place that we can use to provide services to our digital marketing clients. The automation capabilities are powerful and allow us to create extremely useful tools for our business and for our clients to use. The ability to create HighLevel instances for our clients to use at no cost to us is amazing and very valuable to us.

The CRM portion of the product needs significant improvement with respect to linking individual contacts who work at the same company. It also lacks the ability to send emails to contacts with cc and bcc addresses.

It allows us to create solutions and products to offer to clients that can be built by personnel on our team who are not classically trained developers.

Highlevel we can take care of our clients within one easy-to-use tool. No more need for separate software apps that we have to try tying together. I also like that the GHL team is continuously in improvement mode... constantly adding features that enable us to provide more value to our clients... OH, and I LOVE THE AFFILIATE PROGRAM!

That too many people already know about our best-kept secret. Really, it's been a game-changer for our agency. If there's anything that sticks out, its the number of agencies that use GHL that don't help themselves and clog up the tech support channels.

It seamlessly integrates all of the essential tools needed for most businesses to get more customers, communicate with them better than ever and keep them coming back.

In HighLevel marketing agencies will find a complete platform to deliver unparalleled value for customers. From basic CR M features as landing pages, contact management, and audience segmentation through call, email, SMS, Messager & Instagram automation, online booking, call tracking, form and surveys, and much more!

The GHL product team continuously delivers new features and improvements, but some very specific features or use cases might not be available initially and require some workarounds. If you want immediate results or are looking for a done-for-you platform you might want to consider working with an existing GHL agency instead.

We use GHL at ChatHQ to track client acquisition and lifetime value, power customer success and education, and process payments and recurring subscriptions online.

I worked with a guy named Javier Valdivieso, and man, does he know his stuff. He helped me fix a massive issue that I was dealing with in a matter of minutes. I'm super grateful for his support and what he has been able to fix.

Nothing at all there support is awesome and help a lot when needed

Automating my entire business to earn back my time

I love the single location I can come to. Typically most businesses are juggling between 5-10 pieces of software to build and manage an online offer sequence... and I can do pretty much everything from lead capture to client acquisition in one place! Super cool stuff!

The CRM is lacking a few key features... but the founders of the company are very accessible and actually listen well to customer feedback.

Simplifying my client journey. When I first signed on with GHL... I had no idea how much it would change my business. I have literally modified my business to work within the feature set of High Level. Its an amazing solution for anyone trying to provide marketing services to clients.

all in one solution for small and mid sized agencies

bit of an overkill with features, but hey you may need them!

communications, funnels, CRM, leads, operations, everything!

Where do I start? I LOVE this software and the development team behind it. It is the true all-in-one that I have been looking for. All the features I need for Agency are included and get better and better every day. The dev team continuously adds new and/or upgraded features each week. I think what I love the most is the company behind the software. Never have I had such great support. The dev team as well as the management team actually listen to us. They care about our success. It's amazing!

That's it's no longer a secret! When I started with them, it was very early on and no one had heard of it. Now, the news is spreading among marketing agencies. We've introduced it to many agencies ourselves.

We have automated our entire sales and marketing systems for our agencies and for our clients. My calendar is full with qualified appointments, our onboarding process is smooth and successful. It has transformed our company and I love watching our clients do the same in their businesses.