Highlevel Reviews & Product Details

It's an opportunity for someone to sell it as a white-label SaaS or include as part of their own marketing bundle and have all leads and opportunities tracked in one white-labeled dashboard.

It can take a bit to setup and get right and the email system used is only Mailgun, as far as I was told by their support, although their website also mentions Mailchimp which is much more solid email automation platform than Mailgun. Honestly, the email setup was the dealbreaker for me as I could not sell that to any current or potential future clients. They even know about the delivery issue themselves very clearly.

The benefits I was hoping to realize was that I had a lo price marketing automation product for small and micro-business clients or prospects that they could utilize and could upsell our services from there as these businesses grow. There are some features that are included that could potentially save you money.

We really liked the Facebook integration and the way the forms flowed into patient opportunities. We also really liked the text automation went out when a patient did not schedule an appointment.

We really did not like the difficulty in tracking what opportunities were won/lost. We found that we often had to intervene manually when a patient wanted to reschedule an appointment or had questions. This required us to be logged in constantly in order to monitor and manage the leads quickly. We also did not like the fact that we could not use our pre-existing phone number as the number attached to our HighLevel account.

We solved the bulk of patients who did not like speaking on the phone or didn't have time to call us to schedule a new appointment.

This platform is pretty powerful with a lot of cool features meaning you can ditch a lot of other platforms

Terrible support - keep getting triaged to zoom rooms where I am told we can't help we will esculate your exisiting ticket (3 times!) Have not been able to use the SMS functionality due to an issue, no resolution or help or contact with tech support just raise a ticket then no action No complaint process Very expensive (considering I have not been able to use a large portpotion of it) a lot of add-ons super pricey for start ups ALL tutorials are using an out of date interface very hard to follow Not terribly intutive to use menus are all over the place

Potentially CRM but I am exteremtly disappointed on not being able to utilise SMS due to tech issues still not resolved after 3 days

High level has lots of promse for a platform that can do many things. I did quite a bit of research and looking at different platforms to see if it could be a good fit for a start up agency. The thing I liked the best was the white labeling of all the products.

The customer service for billing issues is aweful. I had some issues with billing and then ultmately ended up cancelling the account. I was promised to have the issues resolved but emailed, called and filled out the chat and it still isn't resolved after 3 months. Highlevel pays out 40-50% in commision to affiliates so guessing they don't have great service in place to deal with issues.

We didn't start using all the features so can't comment on how well everything worked. We were still in the process of setting up the account as there we were getting the website finished and other projects done when the billinng issues started.

Nothing. Their advertising is great! But the moment you try to start digging in it's a scam that's even worse than ClickFunnels.

HighLevel is the worst and most disorganized platform and team I have ever experienced. If you can believe it, this is worse than ClickFunnels. It's horrible.

No problems solved. HighLevel makes everything worse.

The reps on the phone were friendly but never followed through.

Worst experience dealing with a marketing automation/crm system in my life and I've worked with 15+ systems. Support was great when you could get a human but after almost 3 weeks of them trying to solve just 1 of our 25 issues I finally canceled because there was no communication, no matter how often I reached out to them. I personally lost $1000s in payments to my web developer, not to mention they almost made me lose my largest client. Very disappointing. I think this is the case of a tech co growing way too fast and not being able to keep up with their customers.

None, we switched to Zoho

One of the worst decisions we've made as a business was to connect high-level to our Google my business account. We've been working for weeks to try and disconnect high-level from Google my business. It is very difficult to get in touch with anybody and the people you do get in touch with are unable to help or provide you with a higher level tech-support to help solve issues.

I don't like the third-party sister company lead connector because I can't get it disconnected from Google my business. We are not receiving messages and cannot disable to service. It does not work as advertised, and there is no support does capable of helping us of an issue created by their service.

Honestly, the only thing that high-level has ever done is create problems for our business. And the problems they've created seem to be something they cannot resolve.

HL has a lot of promising features and seemed to be a single tool for many solutions.

I found that most of the tools were glitchy, especially the email and text functions. I paid for a premium set up which was $300 dollars and they really only set up my company location information and a generic landing page template. My onboarding call was awful. The rep left the call several times to blow his nose and was rude the entire time. I'm still getting billed by them even though I cancelled my account. Customer service refused to help and takes weeks to respond.

None that I am aware of. They present as though they solve a lot of problems but they created many problems for me.

Nothing. UX is poor, support is poor, I have question marks on making this purchase.

Most of it. I regret buying. From a product standpoint a lot is missing.

Helping collate client data and creating a mechanism to reach out. Currently, the benefits are very little.

Nothing about gohighlevel do I like. It is not user-friendly at all. there are way better options out there. Gohighlevel is raw! Not good for business owners.

Too many features lacking for SEO. If you are a newbie SEO, or someone who does not know SEO, Gohighlevel is a nightmare. Their blogging feature is yet to be launched. A lot of things are not yet ready. Why launch then? Business owners are better off with WordPress, Wix, Webflow, Squarespace, anything but this!

Problems that highlevel is solving>? NONE. They ARE the problem.