Kissflow Reviews: 4.3/5 — Solid Choice

The ease of submitting a request and the availability to customize the available requests themselves.

I wish the reporting function was a little more user friendly - the ability to look at pending requests by their originator instead of the current task holder would be nice.

We are providing our finance team with the proper checks and balances for reporting purposes. We are also using KissFlow to streamline the purchasing process by way of requests. We are benefiting by having one place where we can review all requests and ensure everything is being done to our company standards.

We use the system for purchase orders. Our field people initiate the PO from the app and then receive the approval back after it is routed through a array of approval options. Works great.

If this were integrated fully into our accounting software, that would be awesome.

WE just use this for POs.

No code practice, ease of implementation

Only cloud implementation, Inability to integrate on-prem LDAP system

Workflows, where the current practice is to- fro mail & can lead to loss of information at a crucial point if followed on the mail. Here workflow tool will going to be helpful very much.

Kissflow fills gaps in our manual worklfow in a simple intuitive way

Takes a little time for a novice like me to learn how to properly use Kissflow. But the end result was well-worth it!

Manual workflow was clunky and highly unproductive. Kissflow solved this problem for me.

You know where the invoice is and how long it's been there, it also tells you when it missed the deadline

nothing yet, we have started with kissflow quite recently

Invoices get to be approved faster

Though a little less intuitive than some of the other business process management softwares I have tried out, it was the most versatile solution we could find. We reviewed some other solutions, but they were missing branched processes and automatically starting other processes.

I could use a soluton for open forms that initiate processes with a set process owner. For example, I would like to have a public form that could receive a request or an order, which would then automatically start a process and assign it to a set person or group. Also, I would like to be able to set the from field for system emalis so it could come from our organization rather than a kissflow email.

Standardization of our most common processes. It is also a useful first step when trying to automate communication and completing parts of common processes.

Kissflow makes everything easy and love working!

nothing!

teamwork tasks conflicts.

KISSFLOW is great for organizing workflow and for process approval when managing a team working within the same workflow.

The reports are comprehensive, but its difficult to get a birds eye view of the entire work process.

HR onboarding, employment applications, client intake for healthcare services, employee exit reporting, and client exit reporting.

I love this product. Easy to manage different departments, control each area and process tasks effectively.

Can't say I dislike anything. the product covers all the basics we need.

Hospitality

The app allows to pass internal memorandum easily among departments and save a lot of time. The notification is automatically sent to email, helping to update the status of work process

It is hard to track for historical input. There is no in-app viewer for office files so it is obligatory to download files to view the information.

We use Kissflow to evaluate new sales plan. The process is now going fluently and in-time from the creator to the evaluating then the approvals. There is no need to have paperwork for new memo

The ease of use and speed to get accounts created and approved.

I cannot see the name of the account in the approved dashboard.

The speed at which I am able to answer any approval dept's question.

Ability to see where a job is at in the system

There were some issues getting up and running and not enough licenses for approvers like myself.

Account Approval process - streamlines the process.

It connects all the team in order to process all validations needed.

Nothing, it's all going great. Account creation could take time but it's internal reason.

It permits to create account with respecting all internal process

Does its purpose: makes ordering things in a company easy.

The site often freezes while I am in the middle of making an order. This requires me to refresh the page, and restart the order. Sometimes when trying to submit one order, I will have to refresh the site as many as 8 times. That is a big dislike for me.

Bettering the efficiency of one person ordering all items requested by all members of a team.

Easy to implement and very flexible too, to manage any king of multi department process

Sometime get unknown error message and is not always very stable, anyway all issue are usually easily fixed by support

All communication flows between departments are now tracked and you need much less emails and can always have under control the progress of your requests

What I like best is that its user-friendly! Its simple interface allows for easy navigation while still allowing for a wide range of options to customize according to your needs.

What I dislike is that it sometimes takes a while to load on my screen.

It provides the capability to hold employees accountable down the chain of approvals. It also allows for proper organization.

I like that the ability to customize what you need it to do is there.

I don't like that it doesn't size well for larger forms, it causes some jarring motion.

We are using it to manage work flow for new hire forms and terminations.

It helps in managing the workflow with ease.

There are some features missing like direct chat with concerned department

It helps in managing the daily tasks of my business, which helps in timely performance of the task.

1. prompt assistance 2. customization of the product 3. adaptability with internal processes

1. initial approach not completely self explanatory for non expert user

management of tasks in a team through the different communications channels

It make so easy to organize the administrative routine. After creating a process you don´t waste too much time training the people because the Apps are self explanatory - even a kid can operate it! :-)

Kissflow doesn´t have KPI monitoring inside(or if have it´s nos that easy to operate) and graphics are quite hard. Exporting data needs some skills. Monitoring oppened tasks by user is also quite hard. Kissflow should give us more customization option in the overview especially in time traking os tasks assigned to users. E-mail´s reminder also needs improve - as it is we just abandoned it.

Organization. It makes me save lot of time and do our job more efficient if the users do what they´re supposed to do - but it doesn´t allow us to see easy where were the system´s idle time.

It's very intuitive and easy to use. You can design ANY process you have in mind if you are not happy with the many processes that are already designed. Also, the IT team helps you very fast if you have any doubt or need any help. It's very afordable (quality / price very very good)

It would be great to automate some mails that now have to be done with Zapier (although I haven't used Zapier yet). It will be great once a PO is approved, this PO is automatically send to the vendor for example.

We had processes designed but we had no way to control it, now we can. We had lots of processes not designed, and everyone doing it in a different way, now we will be able to have procedures for every single process.

I appreciate a lot the support I get from Kissflow, they're usually very fast responding and effective! We had some difficulties after upgrading, since we have multiple and extense processes, and they were really attentive to us. Also, I find it quite simple to create and update the workflows, what gives us a certain independence. The manuals on the website are very helpful when getting acquainted tho the system. As for new users, kissflow has a very clean and intuitive interface, making it easy to learn and use.

If you have big and complex processes, that demand constant updates on the flow, you might face some issues once in a while. Also, integrating kissflow to other systems may be an issue, since the API calls are a little limited. About the new version, even though it looks a lot better and present many improvements, it feels heavier and slower than the old one. One last thing is the lack of possibilite to involve the client inside the process or, at least, automate an e-mail sending for the client.

We use kissflow on processes that need to pass by multiple departments inside the company. That has helped us to keep track of our internal demands and improve communication. Before, there was a lot of info that would get lost in our mail inboxes. Also, it eliminates the need for papers and manual controls.

Ready and easy to be used forms designer, with most of the features a business could require for a workflow.

Inability to control the forms design, the slowness of the android application and the inability to have the forms automatically saved once completed.

we almost went paperless, process time has dramatically decreased and everything is now recorded.

Tt has the right balance between user friendly interface and complexity of workflow control, the ready to use on reporting dashboard, email alert and coverage on support API are what we impressed with.

We hope the “Check List” type data field could be in their product road map that would make this product really perfect to us.

We decided to deploy Kissflow to support number of our internal processes including staff onboarding and client onboarding as startup point in this stage.

The ease of use and that it's right in my gmail inbox options - I also like that expenses and time off go to the same person.

Not clear what else is available through KissFlow besides the few features I personally use. I also can't see who my manager is - I've been needing to change it but I don't know if it's changed or not until I submit an expense.

Makes internal workflow easier and allows transparency.

The ease of use, someone who has never used it before could pick it up in minutes without any training. I'm an end user so I don't know how much went into the initial set up.

As an end user I haven't found anything that I don't like yet, very easy to use and figure out.

We do not have a specific PTO policy, so this allows us to track how much time people are taking off and know when people aren't going to be in the office. It's very convenient.

The user experience in Kissflow is exceptional. Once the processes are built, tested and working, every Kissflow User can have a seamless and intuitive experience.

The new Kisssflow Digital Workspace 4.0 API created for Zapier does not work like the 3.0 API with Zapier. This has caused significant setbacks and frustrations as an existing client.

Using Kissflow assists Euphoria with streamlining over 56 internal business processes. These processes improve task efficiency, helps reduce human error and enables us to automate tasks across the board.

* Easy to start build processes, * easy to administer, * supports Google Workspace integration (syncyng users and groups) * and SSO, * you don't have to be a BPM professional to build new processes and support existing, * ligthning fast support response (and mostly they do understand what you are asking, i.e. adequate support).

Variety of UI/UX issues. When you use a good product you can feel it in some kind of attention to details, in small pieces of your user expirience. You don't have to think - why is this control here or where is this button, or how to send a comment in a request, or where I can fin processes I've started etc. and so on, and on. And KF is some kind of opposite to this sentence above sometimes.

We started using KF since version 2.0. It was a good product for that days. Before KF all the requests had to be approved in email. It was quite a mess. With KF you know what request was submitted when and who are the approvers. All the info in one form, all the steps are written down and you cannot modify/alter the data after the request is complete. You have to use some BPM system if you want to controll the approvals. And it is a good starting point to build process schemes of work in your organisation.

Hi, I'm using kissflow from past 4 year. The team brings new updates back to back. My honor respect to the support team always helpful with solutions any time in working days they are available for us.

One thing I have to suggest. Please ask users to additional functions requirements & to customize their process overview.

It makes me a way easier to integrate from kissflo to other platform with the help of api.

Kissflow is simple for designing process flows and is easy for the users (of the process) when it is time to action.

The migration when they have an update is a pain. The reporting for my company is not at a standard I would expect from a kissflow. The new version we have now has a lot of bugs (may have been a result of the migration)

Consistency in following processes each and every time. Since inception, YUMBI has been using kissflow.