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KrispCall Reviews: 4.5/5 — Highly Rated
KrispCall is a cloud-based VoIP and business phone platform that provides virtual phone numbers in 100+ countries, unified handling of calls/SMS/MMS/voicemail, AI-powered calling intelligence (transcription and summaries), deep CRM integrations, outbound tools (power dialer, bulk SMS), advanced routing & IVR, and web/desktop/mobile access to replace traditional phone systems with a flexible cloud telephony solution.
| Company | KrispCall PTE. Ltd. |
|---|---|
| Year founded | 2022 |
| Company size | 51-200 employees |
| Headquarters | 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
Enterprise
|
| Deployment | Browser Extension, Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
KrispCall Pros and Cons
- Global virtual numbers in 100+ countries
- Rich feature set including unified inbox, power dialer, AI transcription & summaries
- Competitive entry pricing with annual discounts
- Extensive CRM and business-tool integrations
- Cloud-only, no hardware required; fast deployment
- Calling minutes and SMS are billed separately and can add significant usage costs
- UI language/localization beyond English not clearly documented
- Some advanced call center features (predictive dialing, advanced speech analytics) are not clearly documented
- No explicit built-in call scheduling / callback feature documented
- No free trial (relies on demos and 14-day money-back guarantee)
Compare KrispCall with other popular tools in the same category.
I like their: - transparent pricing and their options to choose in yearly or monthly subscription. - easy to setup and use - their customer support team, always helpful
their is notthing in particular but slack integration would have been more help in
As early stage business, its been great help setting up our new business and setting up customer care center for our product for solving all the problems related to product by hotlines
Its my regular work tool and plays a vital role in my day to day work life. Its features and easy to use interface make it indispensable for seamless communication and customer support across multiple lines.
sometimes there is drop calls but that get solved in no times. Team is super active and friendly
Its a unified solution for all the my communication and calling problems. Great job KrispCall
the call quality and features are good and gave us a head start.
it is too costly, and could be better with a discounted rate per user per month.
Targeting new clients in other countries.
The user-friendly interface and its soft design make KrispCall an absolute joy to use. Especially for someone like me, who is new to voip, the ease of navigation is a standout feature. I'm genuinely impressed by the fast and straightforward process of accessing call records.
Sometime there are some drop calls, but the issue is swiftly resolved in no times. But everything is good and their support team very fast and super friendly
It has streamlined the my workflow and simplified whole call center system for our company and team collaboration.
The ability to listen to live calls of our agents and assist them instantly through the in-app chat is a lifesaver. We can track every move our agents and keeping notes and tags in clients details is a nice feature. Atleast shift-wise, agents know the client's history and their early problems, which has improved the efficiency and productivity of our teams.
There is nothing specific that i dislike, but they should publish desktop app asap, which would be more help us more .
Krispcall resolved real-time support challenges by enabling live call monitoring and instant in-app assistance. Also increased efficiency and productivity of our team member.
our business is growing, and so is our call volume. Krispcall has been very handy along with increased load. The scability is very impressive and my contact center agents has been easily adapting this system. Plus the customer support is very very prompt and friendly.
there nothing i dislike about it but i hope they could make analytic/reporting features more detailed. As we scale, more indepth analytics would be handy for making data driven decisions.
It has become our go to tools and its integrations with pipedrive has solved us almost all the problems of our sales team. Everything is trackable plus instant access to all clients detail in one single platform has been super duper hit for us. Very satisfied and would recommend any business who are in scaling phase.
I recently started using Krispcall and I must say this is super duper hit. It has truly impressed me with its conveience and user friendly interface. One standout feature is its comprehensive client management system. It keeps all client information neatly organixed in a centralized database.
I haven't yet encounter with any significats drawbacks. This platform has proven to be remarbly conveinent, accessible and user friendly aligning with my business communication needs.
It has solved the headache of finding clients info in google sheets and anywhere else. The notes and contact tagging is very handy and its right their when i'm on a calls, saving me time and making every calls feel more personal
As an agency, we handle high volume advertising campaigns across every channel imaginable. Krispcall has become mission control for coordinating it all. The virtual number localized to every ad region provide tremendous credibility. The CRM integration log all call and sms data to track ROI. Features like shared number allow our small teams to manage call spikes. We can also modify hours, voicemails & IVR routing for client-specific promotions. Its unified campaign optimization.
The only complains I have is that the mobile app sometime lags but their technical team is very responsive and technically sound they helped us promptly.
We finally have one platform to rule them all! Setting up ad call tracking used to require so many disjointed tools. Now with KrispCall, we can lauch multi-channel campains quickly while actually improving CX. I must say, for markeying ops needing one homebase solution, try KrispCall. The platform aligns perfectly to digital advertising workflow.
As a BPO serving highly seasonal ecommerce clients, Flexibility is everything for us. And as the holiday season & sale begins, KrispCall has been game changing for managing the holiday peaks and valleys. Shared numbers allow our teams to collaborate handling call overflows. IVR efficiently route customers and reduce wait time. We even customize off-hour message for self-service during holidays.
There is nothing till date i dislike about them. The platform has been incredibly reliable during even as our holiday call volumes multiply 10x overnight. The customer support team is very helpful & its easy to use. Even during peak time we hire some parttimers , making them understand the system is not complicated atall!
KrispCall enabled us to scale up professionally without endless business phone headaches.
As startup founder wearing 100 hats, I need tools that are easy to setup and use without complex training and I found that with KrispCall. Features like options of buying virtual phone numbers,intelligent call routing, call tracking , shared number allowed us to seem like much larger organization, which helped us to build immediate trust & credibility with customers. Plus Customer support team is also on point. Anytime I've needed support, they had my back fast.
Honestly, there's nothing I dislike! KrispCall has all features we need, available at a fair price.
As a startup competing with established brands, we needed to punch above our weight from day one. KrispCall let us instantly implement toll free numbers, IVRs, & pro counding features to match bigger competitiors. Now we can compete a customer experiemce despite being an unknown.