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Moosend Reviews: 4.7/5 — Highly Rated
Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Moosend Pros and Cons
- Advanced features available even under the free plan
- Prompt customer support accessible on live chat
- Comprehensive reporting includes geolocation insight and heatmap data
- Email editor and signup for builder can be hard to use
- Design template selection is quite basic
Compare Moosend with other popular tools in the same category.
We love how intuitive and simple it is to use. We can create beautiful newsletters and send them to our research and scientific community. Previously, we struggled to make visually stimulating newsletters, so Moosend helped us when needed.
There are very few things to dislike, but a few features could be further worked on. We want to be able to save entire sections as a template so that we can move it from the "layouts" menu. We know that some custom layouts can be created, but expanding on that would be very beneficial for many Moosend users.
It is helping us solve the issue of manually building newsletters for our community. Previously, we created newsletters using Word, but it did not meet our basic needs.
I like the interface and because is really easy to use. I think my campaigns have better opening. I love the integration with Wordpress.
All works really well but, you can improve the text editor. When I write, I need some time to put links, bold and other things like that.
I used many tools but Moosend have more security, deliverability and integration with other tools like Wordpress and Revue.
Moosend has been a part of my business for over a year, and I have been using it successfully. It's an easy-to-use platform and has all the features I need to manage my email campaigns efficiently. I've found the customer support team helpful, and the pricing plans are great too. Moosend is a trusted email marketing solution I highly recommend to anyone, big or small business!
I'd like to see more on-with-the-trends designs for emails, and more templates for newsletters.
Deliverability and an on-brand feel of emails are very important - and Moosend does a fantastic job with that!
The simplicity and ease of getting started but at the same time, a powerful tool.
Nothing that comes to mind. We use it for Email Marketing Automation and it works great for our usecase.
Solves manual work ofcourse of sending the email. The automation tool works really well with conditions. The opening rates are good.
At Moosend, I particularly appreciate the usability of the interface, as well as the number of features, including the API and the automation system that allows to set up efficient conversion tunnels. Finally, the migration went very well, thanks to the automatic import, and the chat support which is extremely friendly, fast and competent.
The text editor could be improved to facilitate working with long texts
Moosend allows me to manage my mailing list in an intuitive way, via the API, while taking care of the management of the double opt-in, and the automation of the sendings with an excellent deliverability
Moosend includes multi-step marketing and tracking automation workflows, as well as a spam helper.
Navigation links could have been more intuitive to increase speed.
Customer support was a good experience.
Automation and easy email builder for any email.fdfdfdfdfdfdfdfddfdfddfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdddfdfdfdfdfdfdfdfdfdfdfdfdfdfddfdfdfddd
In some cases for a few emails, the mobile preview si not the same as the sent email.
First of all Moosend saved me a lot of time for building emails. Another great integration was automation.
Visually appealing email newsletter, subscription form, and landing page templates. Landing pages are responsive with features including countdown timer, forms, and videos. Intuitive dashboard and extensive analytics reporting. Take your digital marketing to the next level with its automation features.
They should integrate SMS marketing. For an online shop, transactional SMS messages are vital.
Our friend in digital marketing. Takes care of lead generation with automation tools. Subscription forms and landing pages connect seamlessly with WordPress sites through plugins. Its landing pages on our WordPress sites saves hiring pricey developers or going for expensive pro themes.
I love the deliverability. When you start, you needs to configure DKIM and SPF and verify the domain, then you can use. I like it the text editor, is easy and intuitive.
Sometimes, the number of subscribers don't is correct. But is a minimal thing, is not really important. Another thing can be better is the statistics, maybe be more clear.
I can send a daily newsletter. Don't have any restrictions about the number of emails per month. You pay for subscribers. That is a benefit that I consider essential.
Their templates are easy to navigate and they offer beautiful template designs I can modify to my liking.
I don't have any dislikes at this stage of the game.
They are helping me to build my email list and have been helpful every step of the way.
