Omnisend Reviews & Product Details
Omnisend is a comprehensive email marketing platform that offers a wide range of features to help you grow your eCommerce brand. The platform is popular for its personalization features, tailored automation flows, and comprehensive tracking and reporting. The platform offers great value for money especially given its extensive integrations with platforms like Shopify, WooCommerce, BigCommerce, and more. Omnisend’s selection of features also includes automation tools combined with awesome customer service.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Omnisend Pros and Cons
- Impressive ‘product picker’ feature
- Lots of automation features
- Effortless signup and streamlined UI
- Supports native integrations with top ecommerce platforms
- Great customer service
- Email design options are limited
- Manual input of data every time users launch a social media campaign
I was up and running nearly instantly, and have receiving incredible, quick customer support through chat!
There are a few bells and whistles I would love, but everything I need it to do, it does!
It solving my problem of engaging customers after purchase and prior to purchase.
It's really easy to use and has great customer support.
Not much. Maybe there should be some clarification when an email is paused.
Let's you email broadcast with ease
Needed help the first day & their customer service was AMAZING. She was patient and knowledgable, walked me through what I needed to do in order to end my emails. Explained why too! Love all the presets & even their YouTube channel has been very helpful. I am a visual learner so videos are my preferred way to learn new things. It integrated seamlessly with my Shopify store as well. I still have a great deal to learn about email marketing but I really do feel Omnisend has all the tools I need to be successful with emails. I made money off my first email & made enough to pay for my pro membership the first week.
I haven't fund anything I don't like so far.
The templates and set flows are very helpful as I learn the tricks to be successful with email marleting. I have been savign enails for years & did nothig with them until now.
The best thing about Omnisend is the Customer Support, they handled every issue with professionalism and they really solve the issue within 5 minutes, and kudos to Beran for giving a wonderful service.
Nothing. Omnisend will always be our email marketing platform
To reach out clients that registered with us before, we are a Real Estate company and this industry specially in Dubai is non-stop in terms of launching new properties. Omnisend help us to reach out existing clients for us to promote newly launch projects in Dubai Real Estate Market.
Omnisend has an intiutive interface and made it easy for me to set up exactly what I need for my Shopify store. And when I did run into some trouble, the customer support was ready to help me within minutes (by which time I had already figured out the solution on my own). Would recommend 100%
N/A If there are any issues, then I have not encountered them yet.
E-mail marketing
The best email marketing software I have come across. Super support team too.
Nothing so far. Perhaps A/B/C/D split testing instead of just A/B would be great.
Email marketing.
I've found that not only is Omnisend a little more flexible in the design of email campaigns, the customer service is FAST and Fantastic! Customer Support Agustin and their team, helped me sort through a small issue in absolutely no time at all. Super fast and friendly. I felt they put the emphasis on making their customers have the easiest and best experience they can.
I have not really found anything as of yet that I truly dislike about Omnisend at this time. I'm sure at some point there might be something minor, but I'm sure if it's a big enough issue and were contacted about it, they would be happy to assist in any way they can.
Omnisend makes it easy to create and build sleek email campaigns that help us introduce new products to our customers, inform them of sales and other promotions as well.
Easy to use and set up! The customer support team is very helfpul as well.
Difficult to set up SMS flows so that was frustrating.
Streamlining email and sms from the same application.
The most helpful aspects is the ability to format different templates.
Nothing! I truly enjoy every aspect of omnisend!
Omnisend helps me create emails, automations, forms etc which benefit my business and generate income.
It was very easy to set up the welcome automation and using the email marketing is also very simple. The customer service was always quick with responses, helpful and very friendly. I use the email marketing about once a week.
The pop up window to urge my customers to sign up for email marketing keeps poping up even if customers do not want to see it. Customers click the X but it keeps coming back even if they have already signed up.
They help me doing my email marketing and also help me with customers signing up for the newsletter