OnPay Reviews: 4.8/5 — Highly Rated

I highly recommend OnPay because the portal is very user-friendly, from setting up the account to updating information to running payroll. The support staff is very knowledgeable, quick to respond, and professional.

The only issue I've experienced with OnPay was in getting our account verified, it just took a day or two longer than I anticipated. Once the issue was resolved, it's been smooth sailing.

OnPay is a very streamlined payroll system that takes care of everything for you and keeps you well-informed about all activities such as payroll tax processing and payments.

The team was very involved in the implementation process. They requested information and got it set up completely without any additional implementation fees. We attempted to implement QBO payroll, but they were not responding or adding our data to Quickbooks, so at the last minute we switched to Onpay and were still able to meet our deadline because of the quick turn around time.

There was some confusion at one point we got a request for more information. We added that info to Onpay directly, but they went about 5 days without following up. When we followed up we realized that we should have let them know we updated the info they requested because they thought they were waiting on us.

Easy payroll processing, reduces staff time to file reports and process manually. Implementing PTO requests online instead of via a google form will also help us to track our PTO and employee data more easily.

I like the fast pace and problem solving in a timely manner. I can get in contact with someone very fast and they respond back to my emails very quickly.

Nothing at the moment and I hope it stays that way.

Just fixing payroll or answering my questions.

As a first-time business owner, Onpay has made my life easier. Not a difficult onboarding process for employees and user friendly to run payroll

I wish there were a mobile application for my phone

Onpay helps my business stay compliant in California and taxes my taxes for me over the course of the year.

I appreciate that I can enter summary of hours (tracking wage hours elsewhere), and I have flexibility for handling complex pay situations.

As a non-HR person I did need some time to understand all of the features - but time well-worth the investment.

Our lead pastor has part-time salary, housing allowance requiring different treatments; one wage-earner has two different jobs at different rates. Not used yet is a process to create an employee handbook.

User Friendly platform--I can easily navigate during payroll.

Nothing so far, OnPay has proven to be a great asset.

Tax issues caused by a previous payroll company. I appreciate OnPay's highly skilled accountants.

People who work there know what they are doing, they are fast and responsive and most of all HELPFUL

Nothing. I love everything about the way this works.

Lowered my costs by almost 70 % over what I was paying with the other service.

The most helpful part of on pay is the ease of use. From never using a payroll system to being up and running within 2 weeks with no issues. Amazing. You can never say enough about the support and the people helping with onboarding.

Not much to say. I have had no issues.everything is working perfectly have had no issue. How could this be better? Not sure it could be. I don't think I need to see improvements.

Providing payroll services and getting our team off freelancers into full time employment. Yes we have become more productive. Our business performance has increased.

Easy platform to navigate. If need customer service, they're there.

Nothing. This is such an easy platform to use.

Easy payroll to process, contractors to add.

They have excellent support staff that is always friendly, helpful, and quick to respond. Every time I have had a question, they have been able to help me figure it out!

The integration to Quickbooks took longer than I expected; however, that was more on the Quickbooks side than it was with OnPay. I don't see how they could have made it better, as their instructions were clear, and I was able to follow them to get the integration to work well.

They are helping me take care of my business needs for payroll and tax filing. Having never done payroll before, the task was daunting. With OnPay, they provide me excellent service and peace of mind.

Super quick and easy to enter hours and do a payroll run. The low price is an added bonus.

The onboarding phone tag was not the best experience, but I understand the importance of verifying this type of information.

Hassle free payroll management

Straight forward; Great technical support.

Some manual transactions required to integrate with QuickBooks Online

Technical support was very poor for QuickBooks Online Payroll

Entering new workers and running payroll which we do weekly is extremely easy.

Have not encountered anything to dislike yet. If I can't find answers, I have called Onpay team and they have solved it right away

We can now do payroll ourselves versus having to email excel sheets to the previous payroll company. Very efficient and productive

Customer service is always there to help me find the answers to my payroll needs.

I am very satisfied. They have more than met my expectations, even assisting with issues prior to their inception.

Tax is always harried. Now, I have OnPay to manage that side of it.

I am a small business owner. Once I got the hang of using the OnPay user panel, I found OnPay easy and very efficient in processing my payroll. I can easily change pay rates and hours and adjust tax rates. The payroll approval process is easy and efficient. OnPay notifies me consistently about special holidays that could influence payroll processing time and delivery of checks. OnPay has submitted quarterly payroll taxes on time and provided me with complete records. When I have had questions, the OnPay staff have answered them to my satisfaction. When I investigated different payroll processing options, OnPay was the most affordable. I was skeptical about the price and if OnPay could deliver services on par with other, more expensive providers. After two years of using OmPay, I have not been disappointed. I strongly recommend any small business owner to consider OnPay.

Getting familiar with the OnPay system was a little challenging, but help from OnPay staff rectified this. After two years of using OnPay, I have no complaints.

OnPay is solving my payroll processing, and quarterly payroll tax payment needs saving me time and effort allowing me to be more productive and devote more time to my core business.

OnPay customer service is the best. They walked me through 1st payroll setup and have been responsive when I have asked them any questions. Pricing is reasonable as well.

I haven't found any dislikes. Systems work great. Customer service is excellent. Pricing is competitive.

We have employees with tip income. OnPay helped us navigate this unique pay type.

I like that it is easy to chat and get help with any issue or question I have.

Onboarding a new client is someone clunky and requires lots of emails to get fully setup and sometimes steps for state level taxes get missed creating issues.

I'm able to offer my bookkeeping clients a low-cost full-service payroll solution where I don't have to stress about deadlines.

Friendly, competent, knowledgeable staff, great customer service, but fees are going up! The HR functions are amazing and we are creating a new and updated Employee Handbook via Mineral which integrates with OnPay and includes all the new COVID requirements.

How the workflow is organized is not intuitive and it is very easy to make multiple errors when adding new employees. Ex: you have to add Sick & Vacation policies twice for each employee in separate places for their time to accrue properly. New employees miss completing onboarding after they sign an offer letter. Not one, not two or three, but every new employee has missed this prompt.

Cost is now equal to our previous payroll provider which is not great after changing only 1 year ago. However, they do seem to make fewer errors.

easy to use, lots of great HR functions, also integrated with 3rd party applications, like 401k, insurance, etc

nothing yet, maybe more quick customer response

Solve all our HR as well as our benefit problems

Onpay is easy to use and has great customer service. I really like the variety of payroll reports. This product connects with QuickBooks online smoothly and has simple exporting set up.

Our companies should have moved over sooner. Everything works as it should A few glitches with school district but can find a work around this problem.

The more clients you have in processing payroll, the discounts are bigger. Payroll taxes are all filed for you. Onpay allows me to have more time to focus on customers' other needs.

The platform is so easy to use and cusot

The platform is so easy to use and customer service is great.

I am using it for payroll and tax filings and it is a very streamlined process.

Setup was straight-forward and running payroll is a snap. The basics are all saved and unless there are changes, it's click, click, done. I previously owned a business for 15 years and payroll was always a headache. I wish I would have discovered OnPay sooner. For the occasional task that takes more than the basics, there are numerous help-articles and links to walk you through the hard stuff (like setting up your unemployment account with the state. Ugh. Thanks for the hand-holding, OnPay!)

There are a few things that cannot be done directly from the website without engaging a customer service person. For example, at one point I wanted to change the bank from which my employees and taxes were paid... I had to call their customer support person who emailed me a link and I completed the change online, but having to call first was inconvenient. I realize it's probably for security purposes, which I appreciate, but almost every other provider I deal with for banking type things lets me change without a phone call. My other complaint is that for salaried employes, you *should* be able to set up automatic runs, but that isn't an option with OnPay.

My first business was in another state and I was only familiar with that state's processes. OnPay took the guesswork out of the process in other states and simplified employee management, freeing me to focus on growing the business and not navigating Sec-State websites looking for instructions. I have not yet tried using OnPay for some of their additional functions (e.g. HR) but that's in the future plan.

User interface is very streamlined and easy to use.

Customer service can take a while to answer phones.

Making payroll the easiest it's ever been. That saves me time.

Anytime we have issues or questions they do not hesitate to help. Thank you for all you do!

I have not found any dislikes with OnPay

Payroll for Ultra Roofing, LLC.

I like working with OnPay, when I have quick question and call in, they are available with a live customer service rep, professional and knowledgeable. Requesting payroll is a breeze and direct deposit is fast. We had a recent issue of a wrong bank account number put in by an employee and they were able to fix the problem and reissue the funds within 24 hours. I am expressed and would recommend OnPay to any of my business associates. Great company!

I have not had any negative experiences with OnPay.

OnPay was recently very quick to resolve an issue of a wrong bank account number and Direct Deposit, the issues was cleared up within 24 hours.

Payroll software is comprehensive and easy to use. Great support team. Great reports. Great cost for products.

Slow response time for questions in some instances.

Efficient payroll processing allows me to get more done in less time. High return on investment.

We started out using Square Payroll, which was a nightmare wrapped in a horror show for the whole 2 months we used it. OnPay imported all our payroll runs, employees, etc. They scheduled a call to walk us through the software the next day. Every time I have a question, there's someone available - either via chat, email, phone, or video call. The entire support staff is extremely knowledgeable but when I have a question they don't immediately have an answer to, they say that & then get back to me. I can't ask for more! Their reporting features are sublime. Their included HR functionality is fantastic. Everything is customizable in a variety of ways. They even have integration with QuickBooks Desktop via IIF files. After every payroll run, I download the IIF and everything is automagically completed for me. After 2 months with the hellscape that was Square Payroll with its shoddy reporting, wonky backend, incompetent support, etc, etc, OnPay is like a dream come true. I will *always* recommend OnPay wholeheartedly - and I'm a bookkeeper who's handled payroll for several companies using many services. OnPay is hands-down my favorite!

This is hard since there isn't much I dislike. The only thing that comes to mind is that it would be nice to void just one employee's check after a payroll run. I accidentally entered hours wrong on one employee out of 40+ (the employee replied to my text just after the deadline with a correction). I had to void the whole run to fix it. Voiding a run means I have to re-enter EVERY employee's hours over again - basically starting the run from scratch.

I work for a small family farm that was doing payroll by hand for the last 60 years. Entering all those paychecks & payroll taxes was a nightmare. One of the owners did the payroll so I had to just trust he was doing it correctly. There was no transparency in the process and they were given handwritten checks twice a month. Paycheck stubs were just plain text emails. Now everyone has direct deposit two days after the run, as the bookkeeper I have full faith that all the taxes are being withheld & paid correctly, I download a simple IIF file that automatically creates all the necessary QuickBooks Desktop entries in minutes. Employees get real paycheck stubs & can change their withholdings anytime they want. We've benefited in every way possible with the addition of OnPay (& saved a fortune by not writing all those stupid paper checks lol).

The website is extremely intuitive and easy to use. If I've needed assistance, help is extremely easy to access. The staff is friendly and professional. We formerly used Paychex and I have found OnPay to be much superior in customer service and ease of use.

So far there is nothing I dislike. I cannot think of anything that is missing. We have only been with the company for about 6 months and so far my experience has been seamless.

OnPay has presented us with a competent, affordable solution for our 2 employee payroll needs. They respond to questions immediately and are easy to reach, which is unusual.

I love the customer support and the ease of processing payroll

There is nothing to dislike at the moment

I am saving money with processing payroll and saving anxiety of ensuring I am doing it right

OnPay is easy to use! Has everything you need to keep your business running smoothly. Their communication with answering questions is fast! I wouldn't go with anyone else!

I haven't found anything I dislike yet. When creating a profile I did get confused at times but was easily handled and really all I needed to do was be patient.

They help by making the required payments to the right parties for my w2 employees. Easy bon-boarding documents. Not having to hire an hr person to cover all those things.