Podium Reviews: 4.6/5 — Highly Rated

Podium helps us to easily communicate with our customers in several ways. First, Podium works hand in glove with our field service management program to send appointment reminders to our customers. Once the technician completes the service call, Podium automatically follows up with an invitation to post an online review. We also use the web chat feature on our website which gives us another avenue to communicate with new & existing customers in addition to the telephone. Finally, we have a marketing plan that we use to announce special sales, services & helpful information to our customers. All of these features really jump started our ability to communicate with customers & potential customers via text message. It was super easy to integrate Podium with our field management program. We were up & running in no time. No shows have gone way down because of the appointment reminders, and customers can simply text us if their schedule changes. Our online reviews have really increased significantly, and are for the most part, incredibly positive. Many of our customers prefer text messaging vs a phone call or email. Those that don't can easily unsubscribe from the service. When we are slow, we can send out a targeted text message campaign to drum up business. Everyone we have worked with at Podium has been friendly, knowledgeable, and helpful. The customer support has been outstanding.

No downsides for us with Podium. It has been a winner for us.

Podium provides another avenue to communicate with customers in addition to phone & email. We can do so much more with Podium added into the mix.

I like that we are able to text our clients and have a record of all our conversations without having to worry about them being accidentally deleted. I also like that it provides an instant way to communicate with our clients and syncs with our social media and google accounts. It was easy to get all of our team members set up and ready to text our clients. I like that our clients are able to text us as well to one central number and our entire team is able to see it and keep track of the conversations. We use it every day.

I wish the customer support was better. There have been times when an issue arose and the support team did not respond immediately. It took them several days to reply and was a pain in the rear.

Before if anyone communicated via text to our clients, it was on one phone or another and messages would be lost or techs would receive messages and not respond. Our clients would be confused as to who was texting them or what number to contact for service. Now we have one central number that is our adverstised number.

We love being able to text our customers. Many times this is the best way to reach them. It's very easy to use and the customer service from podium is always prompt and excellent.

There's only 2 things I don't like. I am not a fan of the newer mobile app. The original mobile app interacted exactly the way the desktop version does. The newer app is not as easy to navigate as the online version. The other thing I wish was possible is to import more than one number for a customer. Many times in our customer database we have multiple phone numbers and in order to import them into podium we have to very tediously eliminate numbers to get one per customer. I wish there was the option to import multiple numbers.

Contacting customers via text is the best benefit for us. It's quick and easy and sometimes the most effective communication.

Having used Podium for a small (20 employees) and larger company (400+ employees) I can say it is best service for review management in my experience. Not only that, but being able to use Podium as our web chat service and another avenue for client communication (individual or mass texting) has been a huge benifit. It's easy to roll out to the team, there is always someone from Podium availble to help and it's easy to understand.

If there was one thing I would change it would be a direct integreation into our dispatch software, but that would only be out of convience to only have one screen open at a time.

We no longer need to have seperate services for review management, web chats and mass marketing.

The ease on asking our clients for a review and the positive response we get back

That the reviews are sent from a Podium number and not ours

Live chat on our website and generating reviews! Takes alot of the work out from employees here

Podium is very easy to use I like the email updates Very easy to respond to my customers

NA - I have not found anything I do not like about Podium

Podium allows me to keep up on the my customer communications

Ease of use & customer's prefer text today

No downsides, but there are a few glitches.

Reaching our customers in a more efficient manner. Taking Payments in a more efficient manner, allowing us to collect more at time of service than we ever have in the past.

easy to use, automates processes, reviews posting automated, automatically follows up with customers for review

doesn't sync with our CSM as well as it could

obtaining google reviews and getting them posted

Easy to use interface and great platform to communicate with customers and for review management.

Mass texting interface could be easier to setup.

Communicating with customers and ease of interaction with them.

Podium makes answering questions from clients super convenient and easy to use! We love the webchat feature and have gotten many new clients from it. Our customer support team is quick to respond and resolve any issue we come across (which aren't many). The onboarding team makes implemantion to new locations quick and easy. It also very simple to integrate our client list and marketing contact lists into the system. We use Podium all day, every day - even on weekends and after hours!

There are occassional glitches with sending bulk messages but other than that Podium is a seamless, easy to use platform that has increased revenue across all 9 locations we have incorporated this into.

Podium has helped decrease our number of no showed appointments because clients are able to respond to our appointment reminders if they need to reschedule. It is also making it more convenient for clients to reach out during times when they aren't able to call the office.

The integration not only with our dispatch/invoicing software (through an API) but also the ability to communicate with customer in real time, using our landline as the to/from texting.

Some limitation on frequency of requests and restrictions to user viewability without making open changes to all users.

Podium has helped us to communicate more quickly and effectively with any of our customers. People are not as likely to respond to a phone call but at certain times, but a text is quick, easy, and effective. It allows the customer and the user to communicate when it's convenient for everyone.

I like the ease at which our customer can communicate with us. In today's times, you have to be diverse in the channels of which others can reach out to you and Podium makes it so simple! It's also very affordable for all the features you get with it and the support team is MOST helpful when you have users like us who need a little extra help sometimes :)

Had to dig deep for this one...We could use a little more one on one training to discuss what all it has to offer and how to implement, not just email rollouts.

multi channel communications with customers.

I like being able to connect with current and potenial customers through texting. I also like that multiple people in the office or in the field, can be logged in at the same time and everyone can see the texts. I can easily view and respond to reviews. I use Podium daily and can use it from the office or from home.

I really have no reason to use Podium for contact database or to collect payment from customers

Podium has been able to connect us with customers and potential customers easily through text. Also cut down on spam phone calls.

The flexibility to communicate directly with customers from my cell phone, while still protecting my time and protecting my personal cell number. We love that customers can text our office number directly with questions, even images! We have always thrived on "word-of-mouth" referrals and spent very little on advertising. Podium has helped translate referrals and customer satisfaction into more online reviews and higher ratings!

Setting up the automations and navigating the site could be more efficient, I tend to get lost a bit in some of the processes. We also get increasingly more spam type texts and messages.

Increasing quantity and quality of online reviews and feedback. Has also been a great way to keep personal cell phone numbers, yet still having an easy method to communicate with customers, share proposals and images.

I can do everything from Podium, it is the first thing I check when I get ready for my work day. I can see if I've missed any customers while away from my desk. There is an option to review our phone conversation if I've called a few days before and I need to refresh any important information that was discussed. If I've missed a call I can see if the customer has left a voicemail, or easily call them back. Some customers prefer texting and that is a real game changer, for the customer's that do prefer this option. Customer's can also make a payment or send in a review.

at this time I do not see any downsides to Podium.

making it easier for a customer to go unnoticed.

Our customers can give us feedback easily via links, we can text email and communicate to increase visibility online better than ever! WE can commnicate via text to customers for business easily!

Cannot link with yelp, or some other online platforms

Customer feedback and problem-solving are the best! Texting the customer is easy and they can text us for appointments so our efficiency is up too!

I love Podium. I' ve been using this software since 2017 and it has never disappointed. It's a useful tool for communicating with customers and mostly for getting more reviews. Team members find it very easy to use and navigate. Overall the program is one of the best I've found.

It is clunky if you have multiple Google Business Profiles that you are managing.

Podium helps us to get reviews!

We are very pleased with the number of reviews podium has helped us generate. We also are happy with thereminder feature that is sent to our customers the day before their appointment, it has helped reduce forgotten appointments significantly.

I haven't come across any yet, we are very plesed with the platform

Often times our customers would forget their appointments the reminder feature has helped lessen that

It is very easy to opperate. It allows communication with customers when they are busy. It also allows me to multi-task while communicating back with customers.

There is nothing that I dislike about Podium.

It has allowed me to communicate with customers while they are on the go. Especially when clients are in meetings and are able to communicate verbally.

People communicate well, and are very helpful

Unable to merge with our CRM Payzerware but hoping this may change in the future

We're able to communicate with customers easier

Getting a lot more reviews and raising our rating on Google.

Sometimes too many text messages to our customers.

Haleping getting our Google rate for reviews up.

We love the way podium helps us communicate with customers, generate reviews, and process card payments quickly!

We've had a couple glitches but they were worked out!

Quick and easy communication. Quick and easy card processing.

The automated review request, we have received over five hundred reviews since we started using this feature a few months ago. It is easy to use and allows us to provide better customer support. It was easy to integrate Podium use into our website and our CRM.

There is not anything I dislike about Podium

Podium directs cutomers from our website to talk to a liver person for us to be able to convert more website hits to leads.

They send an email automatically to my customers so I dont have to worry about chasing reviews.

They email the same customer multiple times

I dont have to chase reviews anymore, the customer gets it automatically.

Ease of use. Implementation was super easy.

I don't really have any complaints. Everything has been smooth.

We had a small number of reviews and podium has fixed that for us

Customer Service, Ease of Use. Podium is an asset to our business.

Inbox filtering and searching could be improved.

Extending the ability for customers to contact us via text message has been a huge benefit. With being in a service industry, texting photos of issues saves our technicians time (and saves the customer money) if we can see what the problem is before even arriving at the job.

Two way texting is a time saver! Podium makes communication with our clients faster! It helps scheduling efficiency.

Too many different people emailing about different upgrades or new features. 4-5 different reps emailing in a 7 day period about different features.

Less phone time with limited number of staff and digital marketing. More efficient daily scheduling/ multitasking for staff and increased sales when we have promotions.

Being able to text through our laptops and PCs is a great addition to keeping in touch with our customers. We find many wish a text instead of a phone call.

No dislikes at this time. We use it hourly and have not had any issues

Just being able to contact customers and communicate quickly

Since we started using Podium, we have almost doubled our Google reviews. We use it for every customer, and it has increased our review rate and our reputation on Google.

I don't believe I have any complaints about Podium.

I spend less time on the phone, a text message is faster. It also speeds up customer wait times and brings all of our inboxes together.

The ease of use for our office staff and customers alike.

We wish it tied into our facebook more - for social media management like comments.

They've integrated Ai very well, and it's made our consistency so much better. Before, we had issues with tone and grammar, but now it's completely fixed with Ai.