QuickBooks Desktop Enterprise Reviews & Product Details

Very easy to understand and use. I had never used QB before and I was able to learn it in a few days.

The layout is ridiculous. Switching between the various screens is awful. One screen will get lost behind the other. They need to fix this so the screens aren't floating around.

It generates our financial statements after inputting all the necessary journal entries for the month.

Quickbooks has great accounting features but markets itself as an all-in-one data base for inventory, purchasing, payroll, and many other aspects of business.

Its inventory functionality and payroll lack features that modern, complex businesses require.

We used it at first for to make our accounting departments job easier with respect to inventory valuation.

It's widely used, so it's easy to find people who are familiar with it.

We have Quickbooks Enterprise Pro Platinum, which is the most expensive and robust version (supposedly), it does not contain a tax calculation tool that the cheap online version has. Third party tools that integrate with QB Desktop are clunky and don't work reliably, and each party points fingers.

Frankly, at this point it's holding us back. It just isn't tailored to a business that has to calculate sales tax.

Friendly user-interface, a lot of features

Very bad performance issues when 7+ users are logged in. QB starts freezing and we have to kill the program multiple times per day. Bad user support. We've been working with Intuit support on resolving the issue for a few months now and they keep doing the same things that don't help. We work with one rep, and then schedule a call back, and they don't call back or call back at completely wrong time, or a different rep calls back and we have to go over the whole story all over again. On top of that, Intuit strongly recommends to have only 2 years of financial data and transactions in a file. It's very hard to do any kind of forecasting or trend analysis with just 2 years of data.

It works perfectly fine for small business but once you start growing and adding more users, it stops working properly.

I like QuickBooks Enterprise's robust functionality compared to other inventory programs on the market for small businesses. It's really not possible to run a manufacturing business with any of the other lower-tier options.

There are more things to dislike them to like about QuickBooks. It's processes are rigid and often don't match with actual business practices and a small start up. For example, an invoice removes inventory, and there is no other tool and QuickBooks to collect payment from the customer. If you require customer payment prior to inventory removal (order fulfillment), then workflows become overly complicated. Additionally, this strange inventory/invoice combination doesn't allow you to separate accounts receivable from warehousing/fulfillment. Similar problems are present in the rigid PO/Item Receipt/Bill process.

We are solving our need for daily account management, fulfillment management, and bookkeeping. There are clear benefits to having all of this in one program, but the benefits are tempered by the difficulty of use.

You can create invoices. That is about as far as I would go with using quickbooks enterprise.

Quickbooks enterprise promises many features, but anything beyond invoicing is highly laborious and rarely works. Do not rely on Quickbooks for anything beyond normal accounting. Basic tasks are made difficult by horrible UI decisions with little to no control over customization. We are continuously shocked by the decisions their devs and product managers make with usability and functionality. Something as simple as creating or editing invoice templates is dreadful and riddled with bugs. Editing price lists feels like some sort of sick joke. Sales order fulfillment is about 10% of the way to something useful. Multi-user fails consistently. Most issues must be fixed in single-user mode bringing everyone to a halt. Integrations out of the box are almost non-existent, mainly due to Quickbook's ancient and unmaintained architecture. On top of everything wrong with the software, support is useless and often worsens matters. Always be prepared to run through the same 2 hour checklist, including uninstalling and reinstalling before support will even answer basic questions. I have yet to have support assist in fixing an issue correctly. I have resolved what I could on my own through lengthy research. Some problems have been unresolvable, and QuickBooks shows no interest in assisting. These are significant software-breaking issues, like Quickbooks failing to generate a pairing code for a scanner device, rendering WMS entirely unusable.

Creating invoices. This is not benefiting us because every other step of the process is detrimental to our operations.

Its the lowest cost option to provide the basic features

Abysmal customer support and poorly explained updates cause hours of additional work or cause new workflows that must be re-created for doing basic stuff, like paying bills. Glitches that pop up out of nowhere and customer support are people reading from a script who know less about QB than I do.

I can do payroll; I like the sync with Tsheets for running payroll. However, this feature is often glitchy. Because time clocked to jobs transfer over to QB from Tsheets, I can do job costing, but setting it up for hourly & salaried employees is not intuitive; that was another 1-2 hours adventure with support. QB will also take care of payroll taxes. I can download cc transactions, and bank statements using bank feeds and reconcile bank activity with the register. I can send invoices with payment links, ACH, or cc. Inventory sucks big time, and managing item lists is cumbersome. I like that you can have groups for different sets of items. Still, you can't have an "assembly" as part of groups, making tracking the inventory of raw materials in a build impossible when you have services and materials (assembly) in a group. Since QB is standard in the industry, many accountants are familiar with it, making year-end reconciliation and tax stuff easier.

Everyone uses QB. It's nice to know that when you go from place to place there is a standard tool.

It's clunky. There's no multi-screen support. It's buggy. It always seems like there's some need for file repair or resolving database server issues.

It's accounting software, so, you solve accounting problems. As far as business operations and processes it leaves a lot to be desired.

QuickBooks is easy to learn and use. Mistakes are easily fixed. Many standard reports.

Inventory is too basic, many features create additional problems if a situation does not follow the usual progression of things. Being able to easily fix things creates its own problems if those that do the fixing do not understand the entire picture (Voiding a check could change financials back to the date the check was issued). Very difficult to create

QuickBooks does keep track of expenses and income.

Easy to use ... too easy. You can get yourself into trouble without much effort. Does not require actual understanding of accounting principals, which is both good and bad, depending on what you want to be able to do with the product.

For me, this is way to simple. The inventory section is lacking, and the entire process takes too long. 10 minutes for a build? We have this hosted with our dealer. Should be onsite / local. The windows for data entry are always changing the column widths. Very frustrating. Remedies are provided but do not work consistently.

The only benefit is that it eventually will allow you to get your work done. The GL part of the program and the drill down capabilities are good (mostly), but the bad things out weigh the good things. Would probably be good for a smaller company, although ours is fairly small. We have > 1500 inventory parts, and that bogs down the entire system.

It has the ability to gives us an accounting format for our business

Your slogan "simplify the busness of life" is not true. Intuit has manged to complicate it unnecessarily. First off, customer support is the worst of any large company, and that includes the notorious phone and cable companies that I have ever experienced. I am a small business Enterprise customer and yet no direct lines to its people. Intuit outsources it's customer support to call centers(mostly the Philippines) and while they may be able to speak English, they do not completely understand. I had to repeat my requests and questions several times before I got any semblance of an answer. No 2- Intuit, by default, puts you on an annual payroll auto-renewal-great for the companies, bad for customers. You cannot change this through Enterprise desktop app nor on-line. Therein lies the problem. It takes multiple calls, transfers, and hours waiting(not an exaggeration) to get to the right department. This is a total waste of time and hugely frustrating. No 3 Quickbooks keeps increasing the amount charged every year for payroll(I have the desktop enhanced payroll version). Why? Nothing new has been added. I have left three messages to a small business Enterprise representative I worked with last year(yes managed to get a number miraculously). No 4. Just got off a call and was on the line for 1 hour(and another transfer) and still no resolution to my annual payroll questions, or trying to find out more about Enterprise 18(which we have been considering upgrading from Enterprise 15). By the way, the website for Quickbooks Enterprise is experiencing problems so can’t get info there. This has tested the patience of the most rational reasonable person. We may be going a different direction next year because of such poor communication, contact methods, and customer service.

See above

Quickbooks has a pretty good dashboard and can hook up feeds and provide decent reports

I do not like the price point, ease of use and complex language used

Trying to provide Client with up to date real time Financials

Able to handle large accounting clients' files

Nearly everything. The UI is ugly and the sync almost always breaks for 3rd party services.

Clients with large accounting needs are unable to use QBO.