Remote.com Reviews: 4.6/5 — Highly Rated

I like that my contract is there for me to see. It's a very clean UI so it's pretty easy to use. I have to say, I don't use remote too much because I don't know what other features are useful for me to use.

I wish there was more listed out like how much PTO I have and what holidays I get off. It's hard to find some of this information. Also, more description with expenses.

I like how its a single use platform for all my payment functions in terms of payroll. I wouldnt say it makes me more productive, but it makes me less anxious knowing the information is in one place.

The cost-effective solution, quick onboarding process, assistance, and a contract that covers payroll, benefits, taxes, and compliance

General Q&A, help and information on what is supported in the contract could be more precise. Mostly you can contact them via chat or email and a bit difficult to speak at the phone if needed

Local contract, support for payroll, benefits, and taxes while working for an international company. I can focus on my job and not spend time on burocarcy as I was doing as a freelance

I like the possibility of being an employee at my home country, with all benefits applied to me. I think now the payments are being processed with 100% of accuracy.

When I started, I had some problems with the alimony and my own salary bank transfer. I think that when we begin a job, the salary payment should be an absolute priority.

Well, all rights given by brazilian laws are applied to me, which is quite important to be safer. I don't need to do all the transfers every month, I am confident that on the right date I will be paid.

Expense submission is straightforward and I like seeing clearly when I am going to be reimbursed.

When I filed my tax return at the end of the year I was shocked to discover remote had under deducted multiple thousands of pounds of income tax from my monthly payslips. They blamed this on their payroll provider but as far as I'm concerned this is a basic service remote should be providing to me and not blaming a third party provider. I did not have a complex tax situation and it leaves me constantly concerned that remote is not calculating and deducting my taxes correctly.

Allowing me to be legally employed by a company operating in another country.

Ease in managing employees & and contractors globally.

At this time, I think that Remote is a great tool and do not have any improvements to be made.

Hiring globally and being able to hire globally. We are now able to hire talent all over the world.

It was very easy for me to add my contractors to Remote using my own signed agreement. The process of paying my contractors had been pretty seamless thus far except for the occasional bugs.

It was very difficult at first for Remote to verify my identity as well as my company. I wish they would have made that more streamlined. Their support hours are also not great but once you get a hold of someone, they will be very committed to helping you see through the problem.

Remote is helping us pay our international contractors at no additional cost and we are looking to potentially expand our operations on Remote.

Overall, Remote is a good platform for contractors to use. It's fairly organised, and the support is friendly and helpful. I'm not too sure about the backend aspect, but as a contractor, it's been really helpful in order to provide a simple and easy to use invoicing system, and payment moderator to be able to join the gaps that are missing.

Right, the WORST thing about Remote, is the payment outputs. Before a few weeks ago, the way Remote worked for Contractors is, you had to attach either a bank, use TransferWise or use Stripe. Using both a bank and Wise was quick, and fairly cheap, they then forced Contractors to use Stripe. Now I'll breakdown the issue with Stripe: Let's say we have a fictional timeline: March 1st - Payment sent by company [ACH as other methods seemed to have issues with Stripe, this already takes 6-9 days to clear] March 6th - Best case scenario, payment is cleared, and is in Stripe.. now for some reason, it has to PROCESS an entire 2-3 days. When other people who could be from the same country as you, using a normal bank, already have been paid. March 8th - Best case scenario, Stripe has processed the payment. Now you have to withdraw. Withdrawing takes 2-3 days, and does not work on weekends, bank holidays, so if you got the payment on Friday, good luck and add another 4-5 days before you get it. March 11th - Finally at 00:30 at night, you get the BGC from Stripe with your payment. Nearly 10-11 days to get paid, this is a shocking amount of time, especially when there is sometimes no clear timeline, What if you had bills, rent and other things to pay, this is not like shopping for a new dress, where five extra days won't kill you, but imagine going without heating, food, water, that can kill you. Replace the Stripe system and allow Contractors access to Bank/Wise again, and Remote is a solid 9/10, otherwise, with Stripe, the waiting time to get paid is a joke.

Remote is solving the issue of having to invoice yourself,and also keeps tracks of everything accounting wise, which is useful to have. Overall, it cuts down on time, and allows for an easier payday and managing your finances as a contractor.

They're up to date with all the legal requirements, they're open to suggestions, they try to be smooth and not create additional problems.

Sometimes, it takes them a lot of time to resolve an issue.

I live in Poland but I'm employed by a company based in Gemany. Remote makes my employment possible by taking care of all the legal requirements related to my employment.

Quick reply for issues, smooth on boarding.

Some threads go on for a very long period without being resolved, and sometimes that time they ask for documents that have previously been submitted without checking them, then claim they were unable to see them.

The onboarding process was going good, but still, it's better if they have country-specific guidelines for some special cases.

The service team is really responsive and solution oriented. I always get quick and helpful responses when reaching out.

Their pricing and settlement is very unclear to me, even after they send me some information on calculations...

I can employ people from around the world in my company

The simplicity of the platform from the employee's perspective is nice. Most of the processes are well designed, and if there are any hiccups, the support is quite quick and personal.

The third party documents signing service that Remote uses depends on a third party verification service IDnow. Their service is quite awful, as verifying my identity took me multiple attemts and some hours, and the employees of the third party service you have to use are quite unprofessional in my opinion.

I'm working for a small company from a different country than I pay taxes in, so Remote solves the problem of the company having a local branch (not feasible due to the size) or me becoming a freelancer and handling a lot of paperwork.

After an employee is hired, everything is pretty easy to do. Paying employees, reviewing expenses, approving invoices - the user interface is very easy. Remote also alerts you when you have to take action.

Sometimes creating a contract or offer letter for someone can be difficult. Remote provides the template (thank goodness) but there are often blanks that you have to fill in, and without specific guidelines or knowledge, that can be a challenge!

Remote has allowed us to expand our candidate pool - finding super smart people all over the globe - without having to go through the headache of setting up foreign entities.

fastness to respond questions asked via chat.

so slow at managing immigration-related documents.

I can work in any country I want thanks to remote. I think that's the biggest advantage.

I appreciate the flexibility, support for many different countries and legislations, their ability to answer questions related to many different topics, and their fantastic support.

Health insurance was switched over to a cheaper provider, payroll made some mistakes, in general everything that gets done needs a double-check and contains more mistake than I would appreciate.

Hiring people everywhere in the world

If you ask a question they are super responsive, clarifying everything that you need. I feel very supported as an expat working for a country I have little law framework.

I do not choose to use Remote, but my company's. So when I get on board as en employee Remote is already there.

They take care of all my legal matters as an employee in the country that I am in. They create my invoices and keep me informed about all the HR related topics that have to do with my job.

It's easy to use and helps with a smooth onboarding experience. Customer service is friendly and helpful.

They don't yet support some kinds of benefit packages in some countries, for example, a pension scheme in the Netherlands. The handling of support requests could be faster.

International payroll. For me as an employee, it's great to be able to work for a company abroad while being employed in my home country. It makes things likes taxes a lot easier.

I like the platform and it's ease of use.

Sometimes miscommunication can cause more touchpoints and there's no phone number to call a human. All through chat.

Well my actual employer is Italian and they need a Canadian entity to employee me on their behalf in Canada.

Personally as an employee I rarely login to Remote or do anything in there except when it's TAX time, I log in to get my W2 in the USA. Other than that, I would use it to schedule time off. In my case the company also had a separate HR platform so I had to schedule time off in multiple software. Customer support has been satisfactory mostly.

the whole bSwift separate platform makes things very confusing and if you miss a single email or fail to login, you may end up being charged by the US healthcare tax code because you forgot to opt out or into something, and that stuff only gets more and more complicated with the goal of taking more money off your check. This should be easy to view and understand, not spread across 3 different platforms, with different logins. This hurt me financially.

i have no idea what the options are above this question, "for which purpose do you use remote" I'm just an employee -- what are all these random things like contractor management? do you guys not let employees use remote? so complicated. What problem? i don't have any problems, I'm not a client of remote, I'm an employee -- maybe you should have 2 separate surveys, this question has nothing to do with my interests.

The platform is very easy to use, you can have your payslips in a matter of seconds.

The support response time is very bad they have to ask around for everything, they do not have direct responses. Also when you ask something they take too much time (2-3 business days). The benefits given are not good at all (Mexico), they do not have any discounts or something similar to it or arrangements with other companies.

It is the system my company uses to have a legal entity on Mexico.

Remote enables us to employ in several countries where we don't have entities. Its great that they handle the administration and payroll elements. Their platform is also very user friendly (especially in comparison to a previous EoR we had engaged)

Remote utilises specialists teams for topics like onboarding or offboarding. Although we have a central account manager, we have had several issues with delayed response times in urgent matters due to their knowledge base being so widely spread. As an example, we recently had topics regarding an employee in the EU, however the assigned specialist was based in Brazil and we had very little overlap in timezone which resulting in perpetuating the already delayed response times.

Management of employment, payroll and benefits in countries we do not have entities in

It's useful and helpful to be able to hire almost anywhere quite quickly, and managing staff in one platform is easy and convenient.

The customer service, the response time and the way to obtain assistance is definitely improvable. I did not have a good experience with them.

Remote helps us hire and manage staff in different countries, solving some of the skills gaps that every company has.

Remote provides accurate information, the chat support is fast and accomodating.

There's nothing I don't like about Remote.

Government contributions

Once you are registered and your account is set up properly, things tend to go well. Their client support is also pretty good, tey answer fast and help you with your requests.

If for any reason your account is in any way unique you can end up with some issues and long email threads trying to figure out a fix with a support agent. In the end though we always found a good way but you need to be proactive and involved at least until your account gets back to the right track.

Providing EOR service so employees can be onboarded from more countries than the employer company is present

Easy sign-in process and fast enrollment. You get a dedicated enrollment manager who support you during the onboarding. Questions are answered quickly and competently. Much better than the HR department of my previous employer.

There is system to report expenses to your actual employer, but the system is primitive. It's made for rare expenses, and not for people who needs to travel for business. No way to aggregate expenses (e.g. all belonging to a specific trip) and there is no system to report a "per-diem". Vacation system is ok, but requires back-end integration with whatever your actual employer uses. I have now to report time off in two separated systems. The process of dealing with registering with tax office was very simple, even if they started late. That's probably due to the excellent tax system of my country that is completely online and straight forward.

Have a full employment and registration in the country where I live even if my employer is in another country

The onboarding was good and so was the offboarding.

The only big downside was that one of our new employees was rejected for no apparant reason at all. Remote claimed that this new employee did not have the proper visa, but he did. This was also later on confirmed by Multiplier, another EOR that we had to use to hire this employee. It was annoying because of two reasons; first of all it took them very long to investigate and come to their conclusion. The second reason is that they never bothered to come up with an actual good reason for not hiring this person. I am pretty sure their legal team didn't know for sure and couldn't be bothered to actually find out.

We are a Swiss based company that needed to hire somebody in the Netherlands. This is usually very hard due to regulations and an EOR allows us to do it much more easily.

Me gustó mucho la ayuda y seguimiento que realizaron a mi onboarding personal para insertar me a la plataforma

A veces resultó que entre el interés , se transpapelaron las comunicaciones entre varios asesores.

Me ayudó a comunicarme con el Banco para abrir la cuenta y a resolver dudas con la empresa

Fast implementation Few issues on the platform Quick response on Customer Support

No support during onboarding process to Client-side and disclosures are not made correctly

Reduced time to hir as EOR across multiple countries

Lots of features that are easy to use and takes care of all the admin.

Expensive for what it does in my opinion. Adds roughly 10% to the cost of employing someone in another country.

We wanted to take someone on in another country and put them on a full benefits payroll and not as a contractor.

Its mission to bring remote working to the masses. It provides a level playing field as now, good jobs are not only within the US but can now be accessed around the world.

It seems like the company is disorganized based on numerous interactions done with the support team. For example, I was asking a specific question with regards to my employment specific to my country but the one answering is from another one which made the conversation very unproductive as the person helping me doesn't know a lot about what I am asking and just directed me to get professional help outside remote when in fact it is something that they should be providing

It is helping me access work from all around the globe that was previously not possible

Remote gives you the opportunity to be employed in your own country working for an abroad company.

Remote.com struggle with localisation of their services, makes a lot of legal mistakes as well as in terms of the payrols andpayment amounts. Offer usless benefits that you cannot resign from and you need to pay taxes of it.

Being emplyed in the country the company I'm working for doe snot have a legal entity.