RingCentral MVP Reviews: 4.0/5 — Solid Choice

RingCentral Office has a directory that allows you contact employees within seconds. Meetings are easy to set up and are linked directly to your employer's calendar (in my case, Outlook).

The connection on RingCentral calls can be very choppy because it uses Wi-Fi.

Picking up the phone results in less miscommunication that you would experience through email or a chat system.

The RingCentral mobile app is great if you're on the go often and need to take your office line with you. I also like that I can log on to the website and read my voicemails instead of listening to them.

The mobile app EATS data like a monster.

Having so many phone lines without having to actually have a contact with the phone company is great.

The call decision tree and the ability to add my own on hold music

Cost per line, I mean its 45 per line, then I have to pay more, if I want the app on more than one mobile phone

The ability to send my calls to my answering service by using my app or computer. Sending and reciveing text messages with images too.

Once connection was established it was easy enough to gain mouse control, and more often than not was pretty stable and not very resource heavy on use connections/computers. Annotations worked well with it although there could be more variety with potential premade annotations.

Found it somewhat difficult for end users to be able to establish the screen share. Business dealt with users who were not particularly tech savvy and have to provide very specific instructions in order to screenshare.

We use it to establish remote control of client machines in order to assist with troubleshooting

Sound quality is great, it's nice to be able to receive my calls on either my computer, or pushed to my cell phone. Texting is easy, and it's nice to get my voicemails to my email. As well, it's a plus with a business being able to type an employees name and have it pull up their extension to be able to call or forward a call to them. As a business phone service, at least for a small business with only about 20-30 employees, it works well enough for the money with not much for other good options out there.

Customer support is iffy, often it takes awhile for an issue to be solved, only to not have it be solved in the end of things. It took almost two weeks to solve an issue with having customers dial in, select an extension, and have it forward to the right person. It still acts up, but seems to at least work 90% of the time. As well, I wish there was a way to turn off email notification for texts, especially with a back and forth conversation, it's very annoying to have 30 emails in a 10 minute span all for text messages I'm reading as they come in.

Allows us to have a dedicated business line with each department having specific extensions that get forwarded to the proper people. Conferencing is easy, and call forwarding is a cinch if someone calls in to the wrong extension. It allows us all to connect our separate offices easily and keeps communication to a maximum. For the most part you can just set it up and let it run which means less tinkering with only changes needing to be done when extensions/users get added. The price is relatively good for what you get and helps us keep in budget while accomplishing what we need.

fax forwarding to email so I do not have to use the interface and fax log

web interface seems cumbersome, specially when I need to review fax log for a single user as an administrator

eliminated analog fax machines and analog phone lines, which we moved to ring central to manage all image transmissions

The ability to use a hardphone along with a softphone makes it really easy to work in a remote situation should the need arise. Additionally, the iOS app make for easy, on the go calling while out and about.

The user interface can sometimes crash, leading to dropped calls.

Allows us to stay in contact with our clients all over the country without needing expensive infrastructure.

Able to use Bluetooth, talk anywhere in office, transfer calls easily with one click, customization in admin profile is great.

Some Bluetooth headsets are not compatible with the RingCentral software, making some of the features unavailable, or some of the features only work some of the time. Call log takes a while to update, so any missed calls or recent calls will not show up for at least an hour after they came in.

Hands free talking, transferring calls to cell phones and extensions, customizing voice options.

The system is great for being able to keep track of several different things at once, from calls and voicemails, to colleagues who aren't available, and even text messages.

It can be difficult to get set up properly, and the interface isn't always very intuitive.

We are using the system to accept customer support phone calls and to schedule conference calls with clients who need some extra help with an issue they're having.

I like how I have shortcuts created so I can do CommandA and then the number I highlighted will auto dial.

There is a limit to which countries I can call internationally. Would love to have a less expensive whole world plan

Communicating with customers . Calling, texting, it's also set up so it integrates with my CRM.

will send your calls to your cell if you miss them and allows you to change how your phone numbered is displayed on the receiving end.

ringcentral meetings has an obnoxious interfave.

communicating with coworkers and clients, holding video chat meetings with coworkers

Made the process of managing your own phone system reasonably simple. Transferring calls and conferencing in other callers is straightforward. The fax system was great, very easy to track history and what successfully transmitted. It was similarly useful being able to listen to voicemails online and getting a notification via email to include in your to-do email list. I don't have experience with other VoIP systems so maybe these things are standard but I feel this system offers everything I could expect from software of this nature.

Based on feedback from our administrator, the support seemed limited and it was difficult to change the structure of the system once it was initially set up, i.e. giving past employees' phones to new employees and reassigning the extensions, as well as reassigning extensions in general. Also, this may be no fault of the system but some faxes would fail occasionally, likely due to the receiver's set up rather than RingCentral.

We are able to send faxes online because some companies unfortunately still require them, and we are able to organize our phone extensions to set up our directory in a way that makes sense for customers and allows pertinent calls to go to groups (such as Sales, Accounting, etc).

It keeps track of your calls and you can easily fax out

Call forwarding doesn't always work error free

Cold calling- it shows your calling history with date and time. Some clients still need to fax back contracts Ring Central fax out is great for this.

I like that Glip and RingCentral are integrated and you can sign into both. I like RingCentral video meetings because you can see all of the participants on the screen at one time, Unlike Skype for Business where you only see a few people at a time.

The call sound quality was very poor. My clients could not hear me clearly and I had a lot of dropped calls. It seemed like there were several national outages consistently

Having Glip and RingCentral integrated was great, but we ended up discontinuing our use of RingCentral and switching to Skype for Business. We are still utilizing Glip

great VOIP solution for all of your needs. Service is stable and works well except for one issue with the on hold music.

Clients are unable to upload a marketing message loop which can be used to sell to clients on hold. You are forced to just put an audio file which will keep playing the same message over and over again from the beginning. This can be irritating and does not change over time.

how to cross sell products to clients on hold

I enjoy the RingCentral app which can be used right from your phone.

The connection and quality is sometimes unreliable

We our solving better communication with our customers and partners.

I like that it's very flexible since you are able to take calls on mobile or on a designated phone.

I dislike that when the app is not open on mobile, when a call is forwarded there's no way to tell if the call is coming from a call forwarded from Ring Central or a private call from someone calling the cell phone/mobile directly.

The problem we were able to solve by using Ring Central is that we are now able to telecommute without having to worry about missing calls on a line land in the office. It has allowed our employees to have flexible workplaces.

I can create virtually any scenario for call routing. Very affordable 800 vanity number Includes Fax capability.

Complex management interface. Calls don't always route the way I thought I set them up.

Needed an 800 number Needed that to be routed to multiple people in different locations so it could always be answered. Fax number was a bonus.

Automated answering system enabling the use of extensions and customized rules is very helpful for a small business that's always on the go. The ability to change rules based on time of day as well as the ability to manage calls from their mobile app is also very helpful.

You are limited to the number of desktop phones that you can install per line. Also, support is not very helpful with problem solving issues. Issues with the softphone (desktop phone) happen more frequently than I'd like.

With RingCentral, we have been able to solve not being able to have calls forwarded based on time of day without manually forwarding our business phones. Also, I no longer have to give out my cell phone number at all. By using their fax solutions where faxes are delivered directly to an email, we also save significantly on paper costs.

Low monthly fee, unattended operator forwards to users' cell phones in an emergency

Support staff doesn't seem to understand their own Mobile solution

Continuity, redundancy, failover

Ease of use when training administrative support and sales teams who work from home offices across the United States

Custom configuration of modules in multiple languages was a bit challenging

Quick turn around response for business partners and end user support. Also tracking of case logs.

it has convenient access from multiple devices

diffifult on the mobile app to find voicemails or other internal contacts

ease of contact for diverse team (many locations)

I use Ring Central almost everyday. Our toll free number is set up with Ring Central. They also offer customized extension options for numerous employees, plus messaging services. Faxes can also be received thru Ring Central. Once received the message is emailed on to me as a voice message.

I've only had one problem with Ring Central & that was just a small glitch that occurred a while back when they upgraded their system. The upgrade caused all my messages to bypass my set recording & were being logged through their generic message recording for my number. It only took a day to notice & they corrected the problem immediately.

Ring Central allows us to put our most professional face forward at a very competitive price.

It can be downloaded and can be used with multiple devices like Android, Windows and apple devices without any additional configuration.

I think to get a support from ringcentral is very long process and their response time is very slow

I believe connecting people all over the world with Ringcentral is very easy no configuration is required, you just have to login with your credentials. Looking from the call prespective, call quality is very good.

The user friendlyness of Ring Central MVP is great. It has nice integrations with Microsoft 365. The installation packages are easily available. It is very easy for my entire team to communicate every day using Ring Central.

Their customer support is somewhere between fair and very poor. Multiple points of contact for one issue, different account representatives every few months.

They are a useable and easy to implement VoIP provider.

Easy to use, different sections for each thing that is being used, such as fax, voicemail, text, etc

Can only send a certain amount of texts with their new program

Receiving messages

RingCentral MVP integrates all of the essential communication necessities on one app on your computer. I am able to receive phone calls, text messages, faxes and instant messages from other users, in one dashboard.

The downside of RingCentral MVP is the initial switch from an office phone to a computer app. Anywhere you take your laptop your calls now go as well. It took a little time to get used to, but overall has been a good experience.

RingCentral has included multiple forms of communication in one app, which can be reviewed on a dashboard. Overall the dashboard has proved to be very beneficial in our day-to-day operation. As an extra perk, we have been able to remove all desk phones, providing additional space on our desks.

For the most part, the service works and is relatively easy to administer. Our company was able to transition to WFH easily without our clients struggling to get a hold of us. Our reps could answer calls on their cellphones via the RingCentral Phone app which made the transition seamless.

They are constantly releasing features to enhance their Glip and Video offerings, but they had a huge issue with their call recording feature. It was a known issue for over a year. I spoke to their highest level of support and even product managers and over a year later they finally fixed the issue. They also have a confusing interface for adding new phones and users. It is overly complicated.

We no longer have to purchase physical desk phones and our employees can work from anywhere.

It works well for both small internal/external meetings and large all-hands types of meetings

RingCentral is fine since it's powered by zoom, but working on the sales side, prospects and customers more often than not have problems logging into my meetings. it also does not integrate with my meeting intelligence platform

it's fine for meetings both internal and external.

integrates well w/ my Ring Central phone app

hard for people outside firm to use vs zoom. You can launch via web without the Ring app, but it's not inuitive and often we'll lose 5 minutes in the beginning with an external user figuring everything out.

video conferencing has been solved.