Salesforce Content Management
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Salesforce Content Management Reviews & Product Details

Salesforce Content Management Overview

What is Salesforce Content Management?

Taking off from its long history as a customer relationship management solutions provider, Salesforce CMS delivers a hybrid content management platform that leverages customer data to create and deliver personalized behavior-based content to customers. Content creators can choose from a list of predetermined content types or customize one and easily draft the content within the app with no coding required. A unique feature of Salesforce CMS is Content Collections, which are like music playlists but for content and can be added to different user experiences. Marketers can choose from two What You See Is What You Get (WYSIWYG) content builders – Experience Builder and Commerce Page Designer. Salesforce CMS delivers a true omnichannel customer-centric content experience addressing customers’ pain points, desires, questions, and needs.

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Salesforce Content Management

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Salesforce Content Management Pros and Cons

Pros

  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
  • Built-in Einstein lead scoring
  • In-built process builder with lead generation tools
  • Large number of third-party integrations

Cons

  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some

Salesforce Content Management Pricing

Pricing not provided by vendor

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Salesforce Content Management Technical Details

Deployment

Languages Supported

Dutch

English

French

German

Italian

Japanese

Korean

Portuguese

Spanish

Thai

Market Segments

Enterprise

Mid Market

Small Business

Salesforce Content Management Alternatives and Competitors

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