Sitecore Experience Platform Reviews: 3.9/5 — Good for the Price

Liking the way Sitecore XP adding new technologies to the stack. Like the Analytics provided by XP out of the box.

Forcing backend developers to force using JSS architecture.

Integrating external magento connector in Sitecore pipelines and able to capture analytics. Using Rules personalization for targeting content for users. Benefits are easy to implement.

Not provided

Not provided

Not provided

Great content supporting software Multi language capability Complex languages like Japanese and Mandarin also supported User behavior management

Sometimes the screen freezes while using the software, other than that it's a great software

Would have started using this software 2 years back. It's a great software to support all your content needs

Easy to use interface and platform is easy for developers to customize to specific client requirements.

Deployment times can be long and sharing content at scale can be a challenge

Version control and automated translations via the Lionbridge service.

One of the best developed CMS platforms in my experience.

It can be really overwhelming for inexperienced users to customise it for their needs.

Our team used it for one of the semi-government sites. It took quite a while to make things work, but when it was done properly, the system proved to be reliable and well suited for our needs.

Easy to learn and develop. Coming from a strong .NET background I did not have a steep learning curve.

Help is hard to find. Sitecore should publish a recommendation for good blogs from the community. Need good documentation on Paths of development.

I worked on an upgrade project which was very challenging. Working on site development is easy. Exp Platforms and Analytics don't work reliably.

It's so easy to use when managing and submitting content

The interface needs to be more needs aware

Finding prospects and leading them down the appropriate funnels

-Item buckets -Standard Values -Raw values

Slow Sitecore Expirience Editor User controls have some bugs

Many client features implemented; Really great mechanism inside

seems to be a very robust system and has many features

difficult learning curve for development

will be implementing on our main site at the university

I like that Sitecore has flexibility and offers a lot of fun tools that are innovate and forward thinking

The Experience Editor can be very slow at times.

Allowing content creators to push content to multiple websites at the same time.

Cutting edge technology that is allowing us to achieve more advance marketing goals

Somewhat steep learning curve from both a developer and content author perspective

Bringing us closer to being a mature digital marketing organziation

I like the personalization and the scalability. Interested to see how we can unlock all this data and create a better experience for our customers. The possibilities are endless.

That it's new and need to know what we need to consider. We are only just scratching the surface

Personalization. Data collection. Ease of creating pages and using components.

The architecture from version 9 is really nice. I like the technology stack. Also the framework is great and it has a great support for localization.

The complexity to get on board and build a site. It should be easier.

Localization related problems.

As a marketer, Sitecore Experience Platform makes it very easy for me to deliver the right content to the right person at the right time.

There is a pretty big learning curve and some customization

Reaching our audience at a 1:1 level through personalization initiatives.

The fact that it is constantly evolving and continuously becoming easier to use over time makes the platform one that is engaging for clients of mine.

Support is sometimes difficult to get ahold of, and it would be great to have additional non-technical resources available to the account management side of the house.

Several clients are creating personalized journeys for their customers. I have even had clients who have not have a content management system before, who are blown away by the power of Sitecore from the onset, and the flexibility it provides its users.

Once setup, pretty seamless for content authors, personalization and analytics.

The amount of complexity added to build Sitecore sites sometimes may not justify the efforts. Limited to websites built on Sitecore, missing maturity in headless capabilities to be able to integrate with non sitecore sites and other channels

content authoring and some personalization

It offers the flexibility and content management we need along with the integrated email and marketing campaign solutions

During our 9.1 upgrade, there were significant delays with data migration from Mongo to SQL

The EXM solution will simplify and streamline our email and marketing strategy and analytics

The Flexibility of Sitecore to customize to meet the needs of our clients business requirements.

As an experienced developer, the rush to market of features that are incomplete or not well thought out.

Personalization, Email Campaigns, Automation

We love being able to customize what we need, but Sitecore has excellent out of the box capabilities that we have been able to work with as well.

There have been a few glitches lately with publishing but we are working internally to ensure that we've got everything set up correctly before moving forward with discussions with the vendor.

We love the fact that Sitecore allows us to integrate with many other technologies to best serve the workgroups that need information quickly

Scalable solution from content management to full scale digital marketing utility.

Customization options mean that there are fewer OOB options for teams with few resources, requiring more dependency on partner.

Distributed content management, globalization, central platform for multiple brands

The ability to do pretty much anything you can imagine with little development effort needed.

It is not super intuitive to find things in Sitecore without Extensive Training

Content Management, localization, personalization

It's a single platform: .net based and fits moth of my desired business purposes

I would love to get more analytics information to completely stop using GA

Better personalized experiences to our customers

The flexibility in page layouts compared to other platforms I have used

The perceived instability and old technology backing the solution

Usually engagement problems for clients

Great developer support/experience. The C# development platform/approach is very extensible and well organized. The Editor UI is good/very good (although I think AEM is a bit slicker/easier to use). I like working in the Microsoft stack and the Sitecore community is amazing.

Sitecore is a bit complex which is fairly natural, but it can be hard to get a foothold into a new topic. In particular, the API documentation and examples are not very complete. Especially the API documentation. I don't understand why I should have to to install and use dotPeek just to find out what options are available in the API. I do like the example sites, but it can be a bit confusing to figure out which one to use and they can get out of date. I also wish the was a published SXA training option. I found out today that if you ask for it you can get a class, but we weren't aware of that option and we really would have benefited from it a couple of months ago. I have also found the documentation/explanation of xConnect hard to grasp. More documentation/training would be very helpful. In fact, an advanced class on installing, maintaining and optmizing SItecore would be very helpful.

Regular, web site stuff for the most part. Nothing super unique, but quickly changing business requirements are the norm.

Sitecore is metadata heavy. It is great because you can reuse content across an enterprise in using different pieces of the the metadata of an item. I like that content can be housed in one central location but linked to various pages in an enterprise. It makes it easy to reuse images and content. I am so glad that Sitecore has added SXA to the platform. It will be a great asset for content editors. I am looking forward to exploring the new features of Sitecore 9.

There isn't a lot of documentation for free. There are not a lot of friendly tutorials or resources online that make it friendly for users who have little back end coding experience. In previous versions the content editor was the only way for content to be added to a site. I am so glad that this has been corrected.

I hope that Sitecore will allow our content to be shared easily and reused across sites with ease.

Our organization has been using SItecore for the last 7 years and we have upgraded twice and are now going to move up to 9.2. This is the most exciting upgrade for the marketing team because of the ease of the digital personalization. There is a learning curve for content authors but once they are in the system for a few times, it becomes much easier.

The Sitecore system is somewhat complex for Personalization... with the profiles, pattern cards, goals, campaigns. It takes someone who has been through the journey to help you through it. This software and server set-up is also expensive - (but worth it).

We optimized our member journey and have increased both engagement and member renewals online.

It's important for our organization to be able to communicate information quickly and efficiently to our more than 220 children's hospitals across the country. Sitecore allows us to easily create content and manage our message across multiple business units within our organization.

Sitecore users who are not frequent users often struggle to remember how to manage content within the platform.

We're able to have multiple users manage content across the country. The content creation process is more streamlined than it used to be.

The thing I like best about Sitecore is its extensibility. There isn't a business need we can't address.

What I dislike about Sitecore is that it seemingly releases products that weren't fully fleshed out. For example, SXA, EXM, WFFM have been super buggy in my experience.

Using the Sitecore Experience Platform allows non-technical employees of my company to update the content of the website without having to pay a developer to do so.

The platform is easy to navigate and search works well.

We are on an older version which is unfortunate. I wish we had the capability to make photo galleries and incorporate social aspects with the version we have until we can upgrade.

We are on an older version and are hoping to upgrade in the near future. We have realized that our intranet is easy to navigate, search works well and ease of use is goo too - we recently had a third party come in to review and they really didn't have anything negative to say (except our navigation menu could be better)

Sitecore 9 is a truly scaleable marketing platform. After working with a partner to build out your website components, you'll have everything you need to build your own websites with personalized experiences that lead to happier and loyal customers

On boarding and training to new and existing customers isn't that great.

In it's current state, we advertise to acquire leads. And we're using a different ESP to nurture them. With our CRM offline, unfortunately reporting back on results means analysts have to pull data from four or more platforms. With 9.1, we're hoping to reduce this to two data sources.