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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
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How does Sitecore Experience Platform compare to Pipedrive?
What are the pros and cons of Sitecore Experience Platform?
Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Platform video thumbnail
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
Sitecore Experience Platform screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 20, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Intuitive and a pleasure to use"
What do you like best about Sitecore Experience Platform?

What I like most about Sitecore is the ease of integration possibilities

What do you dislike about Sitecore Experience Platform?

We do find Sitecore to be a bit cost prohibative.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are seeing a dramatic uptick in omni channel utilization which is driving better customer experiences

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great platform to customize your website"
What do you like best about Sitecore Experience Platform?

the way you will be able to customize your site.

What do you dislike about Sitecore Experience Platform?

learning curve and time to use the tool, deployment process take longer if you use habitat as default without leaving the unused projects

What problems is Sitecore Experience Platform solving and how is that benefiting you?

let business people modify the site as they want in real time

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Powerful if configured in a well thought manner"
What do you like best about Sitecore Experience Platform?

Sitecore is a very powerful platform that can serve all your website needs. With a few good templates, almost anything is possible.

What do you dislike about Sitecore Experience Platform?

Performance of the Experience Editor can be slow. Also, creating templates that try to accomplish too much (instead of splitting base templates into separate functions) can quickly make future migrations difficult.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Delivering a multi-language website.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Adaptable, Extensible, and Comprehensive"
What do you like best about Sitecore Experience Platform?

Sitecore is great at allowing the various aspects involved in an enterprise level solution, from developers, to content managers, to marketers, to stick to what they do best, and excel in their given roles, while at the same time integrating all of those parts into a comprehensive whole that functions reliably and enhances the experience for all end users.

What do you dislike about Sitecore Experience Platform?

Upgrading seems somewhat complicated, especially if you have implemented a lot of custom code, or have customized your architecture.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I am a .Net developer and I haven't worked that much with the experience platform.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
BG
Bhishna G.
Sr. App Developer
Share
"Sitecore developer experience"
What do you like best about Sitecore Experience Platform?

As a sitecore developer, its been very good exp with sitecore exp platform

What do you dislike about Sitecore Experience Platform?

Training could be easier so developer like me would benefit

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Easily create sitecore pages for content authors

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Scalability with a few minor improvements"
What do you like best about Sitecore Experience Platform?

The experience platform has an easy-to-use interface and allows for efficient scalability.

What do you dislike about Sitecore Experience Platform?

I dislike the inability to view the modules and have an idea of what they look like, i.e. a module library that is more visual. Also, I would like actions to not be so permanent, i.e. unpublishing a version but not removing it.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are solving the problem of efficiently keeping our web content up-to-date across 15 international markets. The scalability of Sitecore allows this to be a seamless process!

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
Alyson C. avatar
Alyson C.
Herren Project Ambassador
Share
"Ease of Use"
What do you like best about Sitecore Experience Platform?

I like that it is easy to manage the hundreds of content authors we have on the platform.

What do you dislike about Sitecore Experience Platform?

With the amount of content we have, the speed things take to load.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Keeping a consistent look across the board with all of our difference sites.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"CMS fort Multiple Markets"
What do you like best about Sitecore Experience Platform?

Sitecore makes it very easy to scale content across multiple languages in different markets while also allowing to easily personalize content.

What do you dislike about Sitecore Experience Platform?

Sitecore does often require custom development for different types of solutions requiring a team of developers to help expand the capabilities from out of box content

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We have a presence in many different countries requiring localized content. Sitecore allows for easy content management across many different culture codes but also allows for easily personalized content

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"powerful platform"
What do you like best about Sitecore Experience Platform?

so flexible, very powerful and extendable, users can catch on quickly

What do you dislike about Sitecore Experience Platform?

can be difficult to get started (partners really help, but hard to get started on your own, I think) I'm not a fan of the sitecore 9 installation methods lot to install just to make it work

What problems is Sitecore Experience Platform solving and how is that benefiting you?

we use it for our internet sites and have found it very valuable to manage content. could use more fleshing out in the analytics part (v8.2 at least)

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
FC
Fernando C.
Sitecore Developer
Share
"i'm happy with how easy is to extend and customize"
What do you like best about Sitecore Experience Platform?

i like to customize the experience platform so i can create tools to be used internally on my company that fit our very needs. i can have the functionality separated and organized in a cool way and i don't need to struggle having it all shattered away.

What do you dislike about Sitecore Experience Platform?

maybe the lack of technical guides to describe the functionality so i must often struggle to make it work however i want. sometimes the documentation is not very specific or the customers doesn't face the same issues so often or never so i have to find out what are the best approaches to get the stuff working the way i actually want. the slack community sometimes help but i think there should be a better way to get stuff documented. because there are also known issues that are only that, and doesn't seem to have a real solution.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

create websites for marketing and customize experiences for the customers