SiteGround Reviews: 4.3/5 — Solid Choice

It's better than Bluehost and it worked well until something happened that took my client's business down twice in one week

We experienced poor customer service that wasn't timely when we needed it most. No one answered questions about the origin of the problem (injected malware) into the site.

It was good enough for a small business website and economic. Until it wasn't and we realized we had to move to a bigger provider to get the uptime, security, and service we need.

The control panel is much better these days once you kind of figure it out.

Bait and switch pricing. My renewal price for the year doubled. I think they hoped I would just auto renew and not pay attention to it.

Simple website hosting, nothing fancy.

Their online support agents reply a bit quicker than other cheaper providers, but I am not still convinced that benefit against huge costs they charge

My service expired more than a month ago, but I have been their customer for around 3 years. Since I had to spend a few weeks in the hospital, lockdowns, and other situations I could not renew it. When I reached out to them for retrieving at least my emails, they said, if the service is expired more than a month, they delete all of that despite I still have my log-in working on the site. What worries me is that I used their hosting for years paying higher costs compared to other cheaper providers. What value do I have by paying SiteGround higher prices, if they delete my emails who have been using their services for years? Despite this, I never got any notifications. I remember once during my active engagement with them, my site was completely down then I sent them an email, for which they replied after 2 days, even though I still used their services. There is no value for loyalty from these people, just charge more or leave type of service. I would advise anyone to consider different options.

I was running my website using them, that's all.

Servers are reliable, for the most part.

Increasing prices and poor customer service

Hosting. Not sure I've seen any benefits.

I like that it is easy to turn up test sites. I like how easy their Cpanel is to find the tools you need to manage your site. Everything about SiteGround is good on the front-end.

So what is not good is their back-end and support. YOU ARE THE PROBLEM with them. Anything that goes wrong, they have an expert that points to you as the problem. During migration, they took no responsibility for the sites and their performance after the migration. They didn't help with the clean-up and only wanted to blame me, even though we were not participating. They wouldn't give a refund even with the sites having to be moved back at our expense.

I am solving the problem of hosting my websites online.

Nothing. Was ready to leave within the 1st three months of my pre-paid 1 year contract. Technical Support is not really included - only for issues with their platform - not for general wordpress issues!

No Technical Support. Even though "Reps are Available & Standing By", you really have to operate as if you have No Technical Support. You might as well go with Digital Ocean for less money, and be your own tech support, if you have the skill. Don't use Siteground unless you have a Developer on staff or hire. When you contact Siteground for help, they tell you to ask your Developer... OK. No prob. Will use them for a year, then switch to a better hosting company. Our 1 Year of Poor Service was scheduled to expire on March 14th, 2021. On Feb 14, 2020 we get an email from SiteGround with the Subject "30 Days Until Service Expiration". (Really Wish We Could Show You the Email as Proof of their Sketchyness...) 2 Weeks later, on March 1st, SiteGround deducts $300 from our bank/debit card for a 2nd year of service - WITHOUT AUTHORIZATION. Even now - our service does not expire for 10 More Days & Siteground has already charged our account for PISS-POOR SERVICE that we do not want at a discount - much less at full price... Consider Yourself Warned - SiteGround is INTENTIONALLY DECEPTIVE. Take it from a business owner, now stranded overseas in the middle of a pandemic & travel restrictions - with no physical bank card & no way to service legitimate bills - all because SiteGround tried to be "slick" & renew our contract 2 weeks early - UNILATERALLY. At Least we got the payment reversed by our Bank. Was not even worth the time to communicating with an INTENTIONALLY DECEPTIVE company we have been waiting to leave for 9 months. Not A Good Place to Do Business - If You Ask Us...

SiteGround is a good choice if you want to figure out everything about running Wordpress on your own without any help. Seems Siteground was a good choice in the past, but by the time I signed up in early 2020, apparantly all the good service was gone & exchanged for money-grubbing hands that renew contract 2 weeks early, by charging the card you used last time - WITHOUT YOUR PERMISSION. We had to reverse the charges for a 2nd Year of "Piss-Poor" Service, made by SiteGround, which created a BIG PROBLEM for us, as we are located overseas. Reversing SiteGround's illegal charges forced our bank to close our debit card, so now we are stranded in another country, in the middle of a pandemic & travel lockdown - with no physical bank card, no access to our bank funds & no other way to pay our other vendors. Thanks SiteGround :(

nothing special about this company and they provide the same services as others

This company is scammer and they charge you far more than what they show on their price plans for hosting

the price will change without any notice and they claim their prices on the hosting plans is promotion prices without any notice

The price isn't the most expensive in the market, the site tools interface looks nice.

I loved Siteground at the beginning, and would be the first to recommend them. I stayed with SiteGround through price increases because of their amazing customer service. They helped with any issue and if I had a problem, I knew I wouldn't have to worry. Now, their live chat feature can be turned on and off for users at their whim depending on past questions or issues. Recently, when my sites went down, I could not contact any one immediately because they had decided live chat was unavailable for me at that time. My sites have gotten progressively slower even though I've upgraded service, and I encounter 503 service unavailable errors constantly. These errors pop up so much now that is affecting my sites' SEO. They're just gotten rid of the Cpanel, and their Site Tools is now limited. I was not made aware that there would be changes with the SSL settings once Cpanel switched to their in-house site tools. Now all of the sites are experiencing SSL issues. Will be switching at the end of this month because I don't believe the service is worth the price anymore.

Site and wordpress managed hosting

Reasonably Cheap Prices, helpful support staff (if you can get ahold of them.

When I first joined Siteground in 2013, I was a loyal customer - you could say an evangelist. Any issue you had they would bend over backward to assist you - particularly through online chat. Now, online chat is something reserved for extremely rare/hard cases and sales...the one thing that separated Siteground from a Blue Host - was their exceptional customer service. It no longer exists.

Hosted a WordPress site. No benefits that other competitors don't solve.

Easy to move over a wordpress website with very little development time

i kept getting email alerts to say i had used my maximum usage despite continuously upgrading

we wanted something secure and less likely to get hacked

The thing I like the most is how easy it is to set up your site and they will keep your WordPress site up to date when updates come out for Wordpress.

The customer service is feast or famine. Tech support is really good. When I wanted to change hosts and need to get a refund this is when it went wrong. You can call the 1800 number, the problem is you can not talk to a supervisor on the phone to get a higher level of support. I was trying to get my refund and they kept saying wait 24-48 HR. I would call back and then the same this went on for like 2 weeks and then finally was able to get my refund.

Website Hosting,

Misleading unlimited bla bla. I had to upgrade my hosting service to the top tier within three months to GO Geek Plan which is supposed to be the most generous plan, and yet I kept running into "Node limits" "CPU overage limits" file count limits, traffic limits .... never ending! I even had to DELETE vital email accounts (I only had 8 on the server - no where near 'unlimited') to get things to work. Both my websites kept crashing and returning server 500 errors due to some limit or another. NON OF WHICH WAS MADE CLEAR when I forked out a full two year term for 380$. When I asked for a refund on more than a whole UNUSED year portion they flat out declined any refund. DON'T GO THERE. (And in case you are wondering I only have 2 magento websites with less than 100 visits a day and one wordpress website much less visited.)

Misleading unlimited bla bla. I had to upgrade my hosting service to the top tier within three months to GO Geek Plan which is supposed to be the most generous plan, and yet I kept running into "Node limits" "CPU overage limits" file count limits, traffic limits .... never ending! I even had to DELETE vital email accounts (I only had 8 on the server - no where near 'unlimited') to get things to work. Both my websites kept crashing and returning server 500 errors due to some limit or another. NON OF WHICH WAS MADE CLEAR when I forked out a full two year term for 380$. When I asked for a refund on more than a whole UNUSED year portion they flat out declined any refund. DON'T GO THERE. (And in case you are wondering I only have 2 magento websites with less than 100 visits a day and one wordpress website much less visited. )

Hosting ecommerce websites

Their total lack on compassion. it was very impressive

Just deleted my site after missing one payment in December! What a great way to start the new year! Customer service had 0 sympathy after deleting my custom site over $60 bucks... that's expensive shared hosting and they don't even make a backup... blown away. DO NOT USE THIS COMPANY.

Now I have not site because they deleted so... they solved all my problems at once!

My team was held hostage by Siteground when they oversold us on products and didn't release our data when we asked to downsize our subscription.

Service, does not have customers best interest in mind.

No benefits, only headaches.

The only thing we liked about SiteGround is their entry level pricing. But if you plan to build a business— do not use SiteGround. We are tremendously disappointed with the service we received and their support team is experts in wasting their clients time and stalling issues.

Their support staff is trained on upselling you. They have no interest or intention in selling you what you need, or being helpful. Their servers are slow and if you upgrade, like we did, they lock you in and hold your data hostage.

We had a small website we wanted to host on their servers. They persuaded us to upgrade our servers so that they could scale faster with the promise that the cost would scale based on how many users were accessing the website. The result was that we ended up spending several thousand more than we needed, and when we tried downgrading the account, we were not able to. They essentially held us hostage for over a year, causing us to incur several thousand in fees.

Payment plans are flexible. Month to month

Their technical support is less knowledgeable. They don't have expertise with major content management systems.

Building site up, Maintenance and theming..