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SiteGround
Reliable Web Hosting Solutions
4.3
(256)
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SiteGround Reviews & Product Details

SiteGround Overview
What is SiteGround?

SiteGround is the largest independent website hosting company that is trusted by over 2.8 million domains around the world. The platform is best known for its strong focus on web speed and security. SiteGround’s hosting service covers powerful website management tools and proprietary in-house solutions that allow them to run websites faster and safer. All this is offered with stellar customer service that makes SiteGround a popular choice among freelancers and small business owners. It’s also a recommended hosting provider by WordPress.

Company SiteGround Hosting Ltd.
Year founded 2004
Company size 201-500 employees
Headquarters Sofia, Bulgaria
Social Media
SiteGround Categories on Findstack
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Ask Questions about SiteGround
What SiteGround is best for?
How does SiteGround compare to dhosting?
What are the pros and cons of SiteGround?
SiteGround Product Details
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SiteGround Pros and Cons
Pros
  • Fast server response times
  • Multiple datacenters across four contents
  • Reliable uptime
  • Great customer support, including 24/7 phone support
  • Free website migration service
Cons
  • Very expensive renewal price
SiteGround Awards
Findstack 2024 General Badge
SiteGround Features
Backup and Restore
Bandwidth Allocation
CDN Integration
CMS Integration
Caching Options
Control Panel Integration
Cron Job Scheduling
Custom Error Pages
Customer Support
DNS Management
Data Center Locations
Database Support
Developer Tools
Domain Registration
E-commerce Capabilities
Email Hosting
FTP Access
Multi-domain Hosting
Resource Monitoring
SSH Access
SSL Certificates
Scalability Options
Security Features
Server Configuration Options
Site Migration Assistance
Staging Environment
Storage Space
Subdomain Management
Uptime Guarantee
Website Builder
SiteGround Media
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SiteGround Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 09, 2025
SiteGround Logo
256 SiteGround Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Jan 30, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"easy to use, awesome fast support"
What do you like best about SiteGround?

great support, had a small website in siteground and the installation was a breeze. if you need bigger traffic solutions, maybe you would have to switch

What do you dislike about SiteGround?

speed for south american locations is not perfect as there are no servers there. one might need to use cloudflare or similar services for optimization.

What problems is SiteGround solving and how is that benefiting you?

web hosting

Small Business (50 or fewer emp.)
Mar 10, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Siteground user for almost 2+ years"
What do you like best about SiteGround?

I loved their support and ease of use. I also liked that they've used CPANEL which is an easy way to manage my websites. I can easily add new domains, subdomains, redirects, CRON jobs, emails, and the one click installer is a great way to save time and money in installing websites.

What do you dislike about SiteGround?

Expensive for hosting plans. One of my sites got a lot of traffic from the search engines in just a few months. After reaching about 50,000 - 100,000 visitors per month, my siteground hosting account was notified because of this shared CPU resource hog. I needed to upgrade my hosting plan if I want to keep this website inside my siteground account. What I did was I had to move this high traffic website to a more practical website hosting plan.

What problems is SiteGround solving and how is that benefiting you?

I needed to host a high traffic website, moving from a standard shared hosting plan to Siteground's Geek plan helped solved the issue until I got more traffic to my site again. Iniitally siteground was able to help me scale resources but the high traffic needed more server resources. And this is when they've wanted me to upgrade on a higher hosting plan which was also more expensive.

Enterprise (> 1000 emp.)
Jan 05, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use, good customer service"
What do you like best about SiteGround?

Hosting was easy to set up and it's been easy to add additional domains. Customer service have been fast and helpful.

What do you dislike about SiteGround?

I can't really say I have any complaints so far.

What problems is SiteGround solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Aug 28, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Hosting with reliable uptime"
What do you like best about SiteGround?

What siteground makes them different from others is their uptime and support. I am using it for about two years but have not found any problem regarding uptime and support.

What do you dislike about SiteGround?

Renew plans are very high. I have not seen any performance difference on mid-tier and higher plans.

What problems is SiteGround solving and how is that benefiting you?

I use it for hosting my couple of sites

Small Business (50 or fewer emp.)
Oct 11, 2023
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Good affordable hosting for small teams running Wordpress, but beware with email hosting now"
What do you like best about SiteGround?

We moved to SiteGround approx 2017-2018 because they felt appropriate and affordable for our non-technical, small team that runs our WordPress websites in-house. The manager panel is easy for us to use. I like the easy staging ability, so we can test optimization code and theme changes for the entire site privately before launching live. Support is important to us. Their live customer support was easily accessible, always answers fast, and always solves our problems. (This has changed in recent years - you do now need to go through layers of pages to find the live chat.) I appreciate how their support staff speaks to us in non-technical terms, and patiently walks us through steps when we have issues. Very importantly, they solve problems without heavy upselling. Our previous hosting service would throw confusing technical terms at us and tell us with every problem, that the only solution was to upgrade. Once we saw the pattern, we did not trust them and thus left for SiteGround, which does not do that. Now there is one current issue where I would gladly pay SiteGround for an upgrade, but we'll talk about that in dislikes. The common thread running through all of this is, we're not website developers, we're DIY WYSIWYG website creators for our own business. We're busy creating our products, marketing and serving our customers. We don't want to hire all this out to external agencies and consultants, and increase our costs. We can't spend a lot of time problem-solving technical website stuff and learning all the things the tech world throws at us now. I'm glad SiteGround has been an excellent buffer from that, so we can focus on our business.

What do you dislike about SiteGround?

This is a newly-emerged dislike. Our email is also hosted at SiteGround. SiteGround recently discontinued the SolarWinds spam protection and now uses their own built spam protection. I would love to pay SiteGround extra to get the SolarWinds protection back. And there aren't many things I LOVE to pay for other than pizza. tequila, and shoes. This change is causing many headaches for us. I found this enough of an immediate ongoing problem that I wanted to note it in a review. If this doesn't improve soon, we'll likely have to move our email hosting out of SiteGround, to an Exchange server. (We will never use gmail.) Note all of our "likes" are based on the fact that we're not technical, we're a smaller team, we need to focus our time on customers. Do you think we want to take on hosting our own email? If you want to host your email elsewhere, the below points might not be an issue for you. New issues since this change: 1) The new spam protection lets too much obvious spam in our inbox. SiteGround says the protection is based on your "natural behavior." If our natural behavior is looking at dangerous obvious phishing emails in our inbox, and blocking the senders, sure, that's our natural behavior. But I don't want to see that in the first place! I cannot think of an example of when the previous spam protection allowed a password phishing attempt to hit my inbox. It simply didn't happen. I'm worried about our employees falling for this. 2) The sheer amount of cold spam emails now hitting our inboxes is annoying. We wade through them to see legitimate emails. I hit "block" "block" "block" but frankly I don't want to see these in the first place. 2) The new spam protection doesn't work well when we add a sender in our junk folder to safe sender list. I found many emails I want landed in the junk folder. I've tried "never block sender" and "never block sender's domain" many times. They still go to the junk folder. 3) The first three points are annoying. Another issue was worse, it caused problems for our customers. We have a SaaS app that sends automatic transactional emails using email addresses hosted at SiteGround. These emails reliably delivered for more than two years. The day the spam protection changed for our account, we started getting complaints of non-delivery from customers. Sendgrid showed our emails failing delivery due to spam blocks. Our reputation is 100%. We don't do cold marketing emails. SiteGround's support of course said the issue was the IP address. Could be true, but is the date when problems started only coincidental? We upgraded our plan with Sendgrid which added a significantly higher monthly expense, but it solved the problem. 4) There's no visibility into which emails are blocked from reaching us. We used to be able to scan for blocked emails and set rules. Sometimes customers have gmail and yahoo addresses with higher risk of spam blocking``. Sometimes prospects and customers at businesses that run heavy cold email campaigns wind up blocked from reaching us. We used to be able to see and fix this. Now we have no visibility. Prior to this spam protection change, I had no complaints about SiteGround. We like the website hosting. This change with spam might become a dealbreaker for the email hosting.

What problems is SiteGround solving and how is that benefiting you?

SiteGround's product and support allows us to focus on our customers, not on our website.

Small Business (50 or fewer emp.)
Apr 06, 2016
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Semi-reliable service provider"
What do you like best about SiteGround?

That I can speak to an English speaking human in Europe within a few minutes. This was a big improvement from my previous host which required me to contact India and then have the language/lifestyle/humour barrier ontop of my non-tech abilities. The customer facing staff are very polite, friendly, knowledegable and... PATIENT.

What do you dislike about SiteGround?

I was moved to a new server, without being told what I'd need to change/check/fix prior and during. It was assumed I was tech savvy to do this. So my site was unavailable for 2 days. The ball gets dropped between selling me add-on and activating it. I would like an occasional check by a tech person to say whether I have paid servcies that I have no switched on/activated correctly, or tips to increase speed of site.

What problems is SiteGround solving and how is that benefiting you?

I sell handmade artisanal products through the site so it needs to be online 24/7 - this has not been the case.

Mid Market (51-1000 emp.)
Mar 12, 2022
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"No email notification for maintenance ? Are you kidding ?"
What do you like best about SiteGround?

The service is all managed, the interface is good, and we can get chat assistance quickly.

What do you dislike about SiteGround?

We face an outage of the site today, after connecting to the interface I discover this is planned maintenance advertised into the admin portal. Support tells it's because it was urgent and they need to patch immediately. This is false since I discover other planned maintenance for tomorrow and 2 days later. We did not receive any notification by any means which is unacceptable. Unavailability alert wakes up several people at night, it has a huge cost!

What problems is SiteGround solving and how is that benefiting you?

Managed instance for WordPress, we did not have to maintain VM

Small Business (50 or fewer emp.)
Oct 30, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"WORST experience with any business EVER!"
What do you like best about SiteGround?

I like NOTHING about SiteGround. I used them for less than 2 months after switching from A2 Hosting. Anything that would've been positive (like live chat support) is completely irrelevent because their hosting services are unreliable to say the least.

What do you dislike about SiteGround?

I have never worked with a company that gave me so much stress. I started with their shared hosting, this wasn't enough and they recommended upgrading to their (expensive) VPS service. Soon after this supposed upgrade, my (client!!) websites started going offline. Tons of issues arose. This was supposedly the RAM etc. but after switching to CloudWays I NEVER experienced the issues again that I had with them. It wasn't my fault, it was theirs. They cost me so much. Not only was their service way too expensive for what it is, because of the issues, they gave me a ton of stress and shame towards my clients. Luckily I made the decision to switch to CloudWays and I never looked back!

What problems is SiteGround solving and how is that benefiting you?

I didn't solve ANY of the problems I was trying to address (namely speeding up my sites - A2 Hosting never really let me down, I just needed my websites to be faster!). Hence why I quickly switched again.

Small Business (50 or fewer emp.)
Aug 11, 2021
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Prices keep increasing every year for a service that is getting worse"
What do you like best about SiteGround?

Servers are reliable, for the most part.

What do you dislike about SiteGround?

Increasing prices and poor customer service

What problems is SiteGround solving and how is that benefiting you?

Hosting. Not sure I've seen any benefits.

Small Business (50 or fewer emp.)
Nov 09, 2020
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"this company is scammer"
What do you like best about SiteGround?

nothing special about this company and they provide the same services as others

What do you dislike about SiteGround?

This company is scammer and they charge you far more than what they show on their price plans for hosting

What problems is SiteGround solving and how is that benefiting you?

the price will change without any notice and they claim their prices on the hosting plans is promotion prices without any notice

Small Business (50 or fewer emp.)
Jun 07, 2020
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"They've Fallen Far"
What do you like best about SiteGround?

Reasonably Cheap Prices, helpful support staff (if you can get ahold of them.

What do you dislike about SiteGround?

When I first joined Siteground in 2013, I was a loyal customer - you could say an evangelist. Any issue you had they would bend over backward to assist you - particularly through online chat. Now, online chat is something reserved for extremely rare/hard cases and sales...the one thing that separated Siteground from a Blue Host - was their exceptional customer service. It no longer exists.

What problems is SiteGround solving and how is that benefiting you?

Hosted a WordPress site. No benefits that other competitors don't solve.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Very slow - too much down time"
What do you like best about SiteGround?

Easy to move over a wordpress website with very little development time

What do you dislike about SiteGround?

i kept getting email alerts to say i had used my maximum usage despite continuously upgrading

What problems is SiteGround solving and how is that benefiting you?

we wanted something secure and less likely to get hacked

Small Business (50 or fewer emp.)
Sep 24, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"From good to terriable"
What do you like best about SiteGround?

The thing I like the most is how easy it is to set up your site and they will keep your WordPress site up to date when updates come out for Wordpress.

What do you dislike about SiteGround?

The customer service is feast or famine. Tech support is really good. When I wanted to change hosts and need to get a refund this is when it went wrong. You can call the 1800 number, the problem is you can not talk to a supervisor on the phone to get a higher level of support. I was trying to get my refund and they kept saying wait 24-48 HR. I would call back and then the same this went on for like 2 weeks and then finally was able to get my refund.

What problems is SiteGround solving and how is that benefiting you?

Website Hosting,

Small Business (50 or fewer emp.)
Feb 05, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"HORRIBLE! Too many hidden limits."
What do you like best about SiteGround?

Misleading unlimited bla bla. I had to upgrade my hosting service to the top tier within three months to GO Geek Plan which is supposed to be the most generous plan, and yet I kept running into "Node limits" "CPU overage limits" file count limits, traffic limits .... never ending! I even had to DELETE vital email accounts (I only had 8 on the server - no where near 'unlimited') to get things to work. Both my websites kept crashing and returning server 500 errors due to some limit or another. NON OF WHICH WAS MADE CLEAR when I forked out a full two year term for 380$. When I asked for a refund on more than a whole UNUSED year portion they flat out declined any refund. DON'T GO THERE. (And in case you are wondering I only have 2 magento websites with less than 100 visits a day and one wordpress website much less visited.)

What do you dislike about SiteGround?

Misleading unlimited bla bla. I had to upgrade my hosting service to the top tier within three months to GO Geek Plan which is supposed to be the most generous plan, and yet I kept running into "Node limits" "CPU overage limits" file count limits, traffic limits .... never ending! I even had to DELETE vital email accounts (I only had 8 on the server - no where near 'unlimited') to get things to work. Both my websites kept crashing and returning server 500 errors due to some limit or another. NON OF WHICH WAS MADE CLEAR when I forked out a full two year term for 380$. When I asked for a refund on more than a whole UNUSED year portion they flat out declined any refund. DON'T GO THERE. (And in case you are wondering I only have 2 magento websites with less than 100 visits a day and one wordpress website much less visited. )

What problems is SiteGround solving and how is that benefiting you?

Hosting ecommerce websites

Small Business (50 or fewer emp.)
Jan 01, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Oh man we deleted you custom site... bummer "
What do you like best about SiteGround?

Their total lack on compassion. it was very impressive

What do you dislike about SiteGround?

Just deleted my site after missing one payment in December! What a great way to start the new year! Customer service had 0 sympathy after deleting my custom site over $60 bucks... that's expensive shared hosting and they don't even make a backup... blown away. DO NOT USE THIS COMPANY.

What problems is SiteGround solving and how is that benefiting you?

Now I have not site because they deleted so... they solved all my problems at once!

Mid Market (51-1000 emp.)
Dec 14, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"I wouldn't reccomend"
What do you like best about SiteGround?

My team was held hostage by Siteground when they oversold us on products and didn't release our data when we asked to downsize our subscription.

What do you dislike about SiteGround?

Service, does not have customers best interest in mind.

What problems is SiteGround solving and how is that benefiting you?

No benefits, only headaches.

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