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SiteGround Reviews: 4.3/5 — Solid Choice
SiteGround is the largest independent website hosting company that is trusted by over 2.8 million domains around the world. The platform is best known for its strong focus on web speed and security. SiteGround’s hosting service covers powerful website management tools and proprietary in-house solutions that allow them to run websites faster and safer. All this is offered with stellar customer service that makes SiteGround a popular choice among freelancers and small business owners. It’s also a recommended hosting provider by WordPress.
| Segment |
Small Business
Mid Market
Enterprise
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
SiteGround Pros and Cons
- Fast server response times
- Multiple datacenters across four contents
- Reliable uptime
- Great customer support, including 24/7 phone support
- Free website migration service
- Very expensive renewal price
Compare SiteGround with other popular tools in the same category.
My favourite feature is the auto updates in the WordPress managed hosting. I feel that i don't really need to worry about performing regular updates in my clients websites. When you have a lot of websites developed it can be a pain to update them all one by one. With my siteground hosting i feel much less overwhelmed by this tasking, which can be boring and time consuming. Another great feature is the daily auto backups. When working with WordPress this is a must and i feel much safer when installing new tools. It also saves me a lot time and money in a subscription fee to an auto backup plugin.
There is not really anything that i dislike but it would be nice to have phone support outside the US. Anyway, the support works good enough for me. I also wish that in their startup plan we could have the abilty to install more than one websites hosted.
Losing less time in maintenance updates in all my clients websites. Feel safer with the daily auto backups and less worried when making changes or installing new plugins.
Customer support; I'm an experienced user and the few times I've needed their support they have been timely and helpful.
The control panel; I'm not a big fan of cPanel despite it being used as a hosting standard.
I host several websites that don't require a lot of resources and where the clients aren't willing to pay much. With SiteGround, I get reliable hosting at a reasonable price.
Along with advanced hosting features, It's in-house made cache system is the best on, and ease of use.
Well hosting is great, features are also awesome, I am disappointed with per month page views limitation. They have to increase it just like others.
You don't have to worry anything about hosting problems. their support team will help you when you have any issue. And its the best thing they provide at affordable prices.
I've used plenty of other hosts before, and I usually went with the big name companies and their affordable plans. Since I was using the accounts for side projects and not to make money, I couldn't justify spending a lot of money on a hosting account I wouldn't use all that frequently. When I did work on my side projects using those servers, it was a nightmare. Between the hosts going down and the sites loading slowly, I wasn't productive at all. My own personal website was hosted there as well, and it was constantly loading slowly or not at all. I couldn't have that happen, so I decided to research other hosting companies. I got referred by a good friend of mine to SiteGround, and I'm never going to another host again. After over two years, my site hasn't gone down once. It always loads extremely fast, and I don't have any issues working on side projects on the server either. They aren't THAT expensive, but compared to the extremely cheap (and crappy) hosts out there and the account not being a money maker for me, anything more than free is expensive.
I've only been with SiteGround for around 2 years, and honestly there really hasn't been anything that I haven't liked about them. As I stated before, it is a bit more expensive than other companies, but it's well worth the few extra bucks a month. Not having my personal website go down frequently is a huge plus.
Not provided
Always online for support and seem to get through quickly
V Expensive as a site grows and requires more resources
Usual Wordpress hosting
Rich with features, but has the best service I have seen from any host.
It's a little expensive and also navigating around the platform could be a bit better.
DNS and WordPress hosting
La estabilidad del servicio. La aplicación Site Tools ropietaria de SiteGroun es muy intuitiva. Permite acceder a los diferentes sitios creados de forma fácil con apartados de todo lo que se necesita para crear una web y mantenerla. Tiene certificados SSL gratuitos para todas las webs y tiene dos plugins muy prácticos como el de SG Optimizer y SG Security
Que hayan pasado el servicio de soporte a sólo chat t el acceso al mismo no es nada intuitivo teniendo que abrir un tiquet de soporte ficticio para poder accder al chat. Decir en todo caso que los profesionales que atienden el servicio son muy buenos y resolutivos
La seguridad para mí es fundamental. Me permite dormir tranquilo sabiendo que es un hosting profesional que además guarda copias de seguridad de forma que si se produce un incidente se puede reponer la web a golpe de click. Me ayuda recibir semanalmente un informe de las webs, con el tipo de tráfico y si ha habido algún incidente de seguridad
Easy to navigate control panel. Everything was so easy to find from creating database to file explorer.
Quite high prices from the second year onwards.
Easy to use reliable hosting service that works efficiently.
The optimiser plugin is very useful. The setup of things like A records and so on is always very quick and hassle free. It's easy to keep all your websites separate so you can see easily what needs attention.
The renewal fees are too big a gap in price on initial payments. Downtime though rare should always be communicated by email so customers can make changes.
Multiple website hosting at a competitive price with modern architecture and forward thinking ideas.
WordPress support, Site Tools ease of use. site support contact, Speed of Servers. Overall a great service.
The highly touted new CDN is not an improvement or even an option for everyone, specifically, if you have multiple clients that you host for, and can only repoint the websites via a-records, the new CDN is available for you. This CDN is only available if you point to their nameservers, an option not available to all developers/web designers.
This issue for me was dismissed, they kept telling me to change nameservers, when I said it was not possible, they just said oh well, use an alternative CDN service, I know I will not be the only SiteGround customer that will have this issue.
Tutorials and help documentation are clear. I was able to get my site up and running with a basic understanding of Web protocols.
Nothing stands out as an item to dislike. The site performs as expected and integrates well with WordPress site builders.
SiteGround solves the problem of standing up and maintaining web servers. This benefits me by removing the necessity to stand up, configure and maintain servers.
Service. They are always there and superfast. It was hard to find another hosting service with such an experienced and patient service. I'm fully pleased by this matter.
Pricing. It's not that they are not transparent - they do. But for a newbie like me about a year ago, I didn't noticed the pricing and rushed to register to Siteground and unfortunately, couldn't see that they are one of the most expensive hosting service for the 2nd year and beyond.
Mainly website migrating services in addition to professional building for a website with the use of FTP and a great back panel created by these amazing guys. This is one of the greatest benefit from them.
So when my subscription expired, I didn't have the funds for renewal. I had invested so much in design and content of copytecher website. I was also busy and didn't get time to backup. But long afrer the deadline, their Customer Success Manager, Petar, intervined and I got my 5GB backup. I like the fact that they know how to handle customers. They're human.
The expensive renewal fees. It's nice for first time users and also those with a budget.
Web hosting
Super simple, haven't had to make any adjustments within the platform since setting up other than paying to renew the subscription each year.
Lately we've been having problems with the cache not clearing and having to go in manually to clear it in order for changes to our website to show on the user's end.
Works well for our needs. Our site is quite hefty having over 50 properties listed and each property having multiple photos attached--site ground works great at loading the site quickly.
Site ground offers an easy-to-use, logical, and powerful website hosting platform. My site speeds improved drastically after moving to their platform! I also appreciate that they were able to take care of the website move for me. I am short on time and being able to have their team take care of this while also ensuring everything was set up correctly was a huge bonus.
I struggled understanding how to use site ground at first, but that was really user error and after the quick learning curve I no longer have issues.
The biggest problem I was facing was site speed the hosting servers constantly crashing when I was with my other web host. SiteGround solved all those issues, it is well worth the cost for a fast site. The added speed will reduce bounces and increase conversions!
The tool provides an international default server from where your website is hosted. It not only helps increase your web speed but also helps in regional SEO. The system is very easy to setup with an excellent UI and stable stagging environment. The tool also provides a free SSL certificate for all your connected websites. The tool also provides a specialized WordPress and WooCommerce environment for better performance.
Pricing system is somewhat complicated and some features are available to users that are running siteground for more that 1 to 3 years. Server performance issues are also experienced when the system is over logged with traffic. Website builder is also very poor with less templates options to choose form. Storage limits are present in all available packages. Upgrading a package sometime become absolute necessary as former can’t keep up with current work load.
Siteground hosting service is one of the fastest and most reliable out there. The option for default servers allows us to deliver our target audience with maximum performance. The also causes server downtime is some of the heavy traffic regions. Price tag is also fare and sometimes not justifiable for the new users. The support team is also very good and rectify any problem as fast as possible.
Siteground customer service is top notch. Every time I have had an issue they have fixed it right away and worked with me to get my site operating the way I expect it to.
If you have a site with high traffic Siteground might not be the best for speed purposes. However, a site with traffic under 100,000 visitors per month will likely have no problems with the speed.
Their hosting is affordable and does exactly what I expect it to do.
Outstanding support, always available to answer the question and assist you through the simplest issue to the most complicated. First-year savings are huge. 1 year of hosting with email for under 50 dollars depending on the tier you get.95 percent of customer care reps are very helpful. Great WordPress tools along with a huge list of features.
Sometimes there seems to be a language barrier, not sure where they are based out of but there is a noticeable language barrier. Very limited phone support but chat available 24/7
Web hosting for our website.
The value of what we get a SiteGround for the monthly fee is very good. We get all the tools we need to run many different types of websites. We can use several different CMS applications, like WordPress, or host basic HTML pages, which are great for quick landing pages. The speed of the page loads is among the best I've ever seen at this price point. SiteGround has a good reputation and isn't some super new unknown company. I like that there are reviews from experienced professionals out there. It gives me more confidence in using them.
For people that lack basic web programming and design skills, this isn't the easiest platform to use. SiteGround doesn't have the simplicity that some web builder companies have. Companies like Wix and Squarespace provide more backend tools that allow the user to worry more about the basic design and not as much about web pages structures and databases.
SiteGround has served as an open-ended web hosting account that we can use to post content of all kinds. We can post marketing graphics, submit forms, documents and full web sites. SiteGround has been a very good value and versatile enough to fit most of our online media needs. We can add several FTP accounts to our SiteGround account so that multiple users can manage our hosted files. We don't have to dedicate one person to take care of our web media management.
SiteGround is a web hosting company that offers completely reliable servers and offers free migrations to GrowBig and GoGeek users. SiteGround inspires confidence when pages like WordPress.org and Drupal.org recommend it, offers good plans to new users, the server uses the web with advanced server speed technologies (SSD, HTTP / 2, integrated Cacher, NGINX and more ). It has a customer service team that perfectly fulfills its task. It gives you speed for our web pages no matter how big the scripts or dynamic codes are, SiteGround also offers an easy-to-use control panel with management flexibility and keeps you informed about the performance of your page with a completely updated system.
I do not have anything in particular that I do not like about SiteGround, but I have to be a strong person with criticism. Siteground does not offer as many offers to its users unlike other similar applications that offer more advanced services, so its costs are relatively high.
I like to use SiteGround in my company to store any kind of valuable document about marketing and advertising that is beneficial for our company, SiteGround fulfills its purpose in a clean and very fast way, something that differentiates it from other applications, sometimes I have had some problem, I communicate with the customer service and they have treated me well and resolved my cases. With Siteground you will no longer have problems with Hosting, since they offer you a good service here. It is good to associate it with WordPress to obtain a maximum performance of both.
The main reason I use SiteGround is to host WordPress websites efficiently and with fast page loading speeds. Though I don't fully understand the underlying technicalities behind it, SiteGround has an hosting environment that works well with the assortment of needs WordPress relies on. The databases, PHP software and other backend hosting components are mostly all in top form. The control panel is simple to use and provide me with management flexibility. I can also get valuable insight into page performance and other analytics.
I don't use SiteGround for much else other than the WordPress installs, I don't host email, register domains or have any other common services related to web hosting. If you're looking for an all-in-one type of hosting provider that is well-rounded with a vast array of services and support team members, then SiteGround might not be ideal.
SiteGround's hosting has allowed me to boost page loading speeds on my WordPress websites with minimal cost and effort. Visitor feedback has been positive and more people tend to stay longer on many web pages. They also tend to interact more through watching videos, viewing photo galleries and signing up through our contact and online registration forms.
Very simple, cheap, and reliable. Tried other options first, but SiteGround is superior.
There is not really anything I dislike so far.
Simple hosting platform for my business website.
I chose SiteGround as a host because of their 60% off start-up special. It was an affordable option that offered what I needed: reliable hosting, cPanel, Wordpress auto-installation, and an email address. When I had a billing issue, the staff was friendly and resolved it within reasonable time. It was pretty easy to set up with my domains and easy auto WP installer.
Navigating around my admin area isn't very intuitive and some of the tutorials are outdated. When I tried to look up how to do something on the Siteground site, the tutorial's platform wouldn't match the platform on my screen or it would direct me to a dead link.
Site hosting multiple websites for my businesses.
Siteground was the first hosting company I have used, they have an extremely easy control panel area, you can do most of your work with that, it supports multiple platforms like wordpress and joomla etc.
I was really disappointed by the support. There was a time I was working on my wordpress website and it broke down, I created a ticket, which also took me a while to learn the way of doing it, they replied after 45 minutes. It was a terrible experience. I wish if there was some live chat option to cater all the needs of a user.
I used SiteGround hosting to host my website
great support, had a small website in siteground and the installation was a breeze. if you need bigger traffic solutions, maybe you would have to switch
speed for south american locations is not perfect as there are no servers there. one might need to use cloudflare or similar services for optimization.
web hosting
I've always been able to get support easily via chat when I needed it. I have an iWeb site and a WordPress site hosted at SiteGround and haven't had any problems.
I haven't experienced anything negative at this point.
I use SiteGround for a simple business website built on iWeb and a WordPress site. I was previously hosting the iWeb site at MacHighway but when everything went bad at MacHighway in 2013-2014, I looked for a new place to host and chose SiteGround. I was impressed by their instant support via chat (or nearly so), and the people have always been so friendly. The WordPress site I've only hosted at SiteGround. When deciding where to take my MacHighway business, I was a little leery of SiteGround because they are incorporated in Panama yet their offices are in Bulgaria, but I read many, many reviews and didn't see anything to cause concern, so I went ahead and signed up. Everything since I've signed up has worked well.
I loved their support and ease of use. I also liked that they've used CPANEL which is an easy way to manage my websites. I can easily add new domains, subdomains, redirects, CRON jobs, emails, and the one click installer is a great way to save time and money in installing websites.
Expensive for hosting plans. One of my sites got a lot of traffic from the search engines in just a few months. After reaching about 50,000 - 100,000 visitors per month, my siteground hosting account was notified because of this shared CPU resource hog. I needed to upgrade my hosting plan if I want to keep this website inside my siteground account. What I did was I had to move this high traffic website to a more practical website hosting plan.
I needed to host a high traffic website, moving from a standard shared hosting plan to Siteground's Geek plan helped solved the issue until I got more traffic to my site again. Iniitally siteground was able to help me scale resources but the high traffic needed more server resources. And this is when they've wanted me to upgrade on a higher hosting plan which was also more expensive.
SiteGround has exceptional customer service and shines in situations where there's a client that's inexperienced with the technical side of running and maintaining a website. Simply put, they'll hold your hand and fix things for you. Support tickets are answered in minutes and the tone is always polite and professional. The hosting itself is reliable. I've hosted websites through SiteGround since 2007 and rarely experience any downtime on any of my sites or my clients'. Slowdowns are also rare.
The script execution limits are low with SiteGround's hosting. If your site starts getting real traffic, you'll have to upgrade to a more expensive plan. That may seem like a no-brainer, and I would never expect a simple shared hosting plan to handle a million visitors a month, but the limits are surprisingly low. I also dislike the payment options. You can pay every three months on the GoGeek plan, but the lower plans only allow for yearly payments. There is no PayPal option, either.
I've never had to hire outside technical support when using SiteGround. If I have a phpBB install that's throwing errors, a support ticket is all that's needed. They also have a useful knowledge base/FAQ that's well written. Those two combined have saved me a lot of time over the years.
Their offering tech wise are pretty much industry standard but with a few "cherries" on top - such as their bug/patch fix before the script developers. But one thing that separates them from the rest is their support. Unlike other services whom send you links to their guides or on a goose chase to solve the problem, they do it for you and make sure it never occurs again.
There's always room to dislike a services price but nothing I regret. Another sacrifice I had to make switching, being a user in Sweden, nearest server is Amsterdam, but just recently they added London as well.
I switched to Siteground from previous host because of their backup solutions, wordpress dedicated service and of course their support whom helped me move my sites to their service.
Siteground is a great company offering great hosting services to their clients. The best thing I like about Siteground is how fast their web hosting service is - the average response time of the shared server that I was hosting my website was under 200ms - and they always seem to keep their hardware up-to-date and upgraded from time-to-time. Another thing that caught my attention for Siteground was their offering of advanced caching features - which you don't see many hosting providers have. Coming from a technical background and doing freelance work with clients, this is crucial to any large site that has to go live. They offer memcached, the option to enable Google's PageSpeed module, and provides notices to make sure that your website is up to par with the latest speed guidelines. Since I am a developer who works a lot with large and complex CMSs like WordPress and Drupal, Siteground is a great option because they have specific directions on hosting these systems. The lowest plan that they have is $6.95/month, which is hard to beat! I am definitely going to continue using Siteground for all my needs.
The only thing that I dislike about Siteground is that their plans don't offer a lot of storage or bandwidth. There is no month-to-month shared hosting plans and if you are a Windows server user, you're out of luck.
I am solving the problem of finding the right hosting provider to host my clients' websites. Benefits are ease of use, cheap pricing, and the best hardware out there of any provider.