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SiteGround Reviews: 4.3/5 — Solid Choice
SiteGround is the largest independent website hosting company that is trusted by over 2.8 million domains around the world. The platform is best known for its strong focus on web speed and security. SiteGround’s hosting service covers powerful website management tools and proprietary in-house solutions that allow them to run websites faster and safer. All this is offered with stellar customer service that makes SiteGround a popular choice among freelancers and small business owners. It’s also a recommended hosting provider by WordPress.
| Segment |
Small Business
Mid Market
Enterprise
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
SiteGround Pros and Cons
- Fast server response times
- Multiple datacenters across four contents
- Reliable uptime
- Great customer support, including 24/7 phone support
- Free website migration service
- Very expensive renewal price
Compare SiteGround with other popular tools in the same category.
I like how their cPanel backend as a connection to "Let's Encrypt" and you can get a free SSL cert for your website.
Not a whole of things jump out at me, we are not experiencing any downfalls at the moment.
Saving money with Let's Encrypt SSL cert generator.
Amazing tech support and performance. You have access to amazing performance tools that other hosting companies won't even list them as paid options.
Maybe the price after the first year of usage. It's really expensive when you reach the second year.
I recommended several of my clients to move to this hosting and now their websites and apps are doing much better.
They are available 24/7 and easy to speak to on the phone without extensive hold time.
Some of their technicians are not as knowledgeable as others.
Siteground offers a lot security services as well as site optimization tools.
The Speed of my website has improved after migrating to site-ground. Due to the fact that they have server locations in Europe, my website is now responding at much higher level to users from Africa and middle east. I also love the fact the they provide advanced caching tools for the middle package of their shared hosting plan. Other hosting companies from the same class restrict the advanced caching features to the expensive high package plans only.
an important features like wordpress staging require an account upgrade. While the same feature was included in my previous hosting plan from the same class.
I was looking for a hosting company that had a data-center in gamester, to provide a faster website for my users in Egypt and Saudi Arabia. But i found that site ground even have a data center in Milan along side the Amsterdam one. Milan Data centers are closer to my area and thus provided better server response time.
Siteground offers excellent customer service that will guide through resolving any issue that you are dealing with. Additionally, Sitegrounds speed is one of the fastest I have used, and all for very affordable rates. At this point in time, I would never suggest switching my website hosting anywhere else.
Tutorials are not as clear as you need when first starting out. They could offer a bit clearer instructions to help beginners.
I am solving the very large issue of reliable hosting with fast page load times. After switching to Siteground the load times of my website are now under 2 seconds.
Well, I am a 5+ loyal customer to them, I failed tons of times hosting my websites (in the past) before I found them by reading their review on some of the review hubs.
For real? Nothing at all, they are awesome, cannot find anything bad at all.
Well, as I stated before, I failed to run my business website(s) successfully online before due to bad hosting providers which I tried before I found SiteGround. I always facing site down alerts I always get money lost I always get a bad online reputation due to a service cut. Now, with SiteGround = Nothing of this anymore. I get very fast hosting I get reliable hardware (for heavy traffic and complex SQL queries). I get 24/7/356 uptime server.
Excellent customer support. Fast, efficient, knowledgeable and helpful. Uses current versions of PHP. Offers free SSL certificate and automatic renewals. Offers free emails with all shared hosting plans. They make it easy to migrate sites to SiteGround with their free Site Migrator plugin.
The caching of sites can sometimes be frustrating when you are working on the backend of a site. It can mean having to login to the cpanel to clear the cache before you can see the change on the front-end. That said, the caching is a bonus for site visitors as it speeds up the loading of each website.
Their Site Migrator makes moving website hosting from other platforms to SiteGround simple and fast. Their phone or online support offers fast and knowledgeable assistance when needed.
I have been using Siteground for many years now, and they have always impressed me. Top notch customer support that isn't outsourced overseas and not helpful. They always answer right away and you get to speak with experienced technical staff who understand WordPress and how to fix problems. Also, SiteGround includes very advanced additional tools for WordPress sites. Fast caching, site boosters, one-click staging sites, backups, and more. I really like their WordPress tools and I use them for all of my main WordPress sites, as well as high traffic sites. Performance has never been an issue with their servers, especially on their cloud plans and dedicated server plans.
Nothing to dislike about this hosting company so far. I have only had a few instances where there has been minimal downtime, and I've been with them for many years. They also don't have discounts on some of their plans if you offer to pay upfront for a year or longer. Currently my cloud account is capped at 6-month renewal terms.
I heard about Siteground through a hosting review site as well as a trusted colleague of mine. I was currently using a competitor's service and was having issue with a large forum site that I ran that was very resource intensive (lots of mySQL queries, complex PHP scripts, etc). I needed cloud hosting with a reliable provider that has WordPress features without being a fully managed service because I prefer having full control over my server environment rather than getting a 'locked down' server with the managed hosting competitors out there. Also, I needed to run a non-WordPress PHP-based service. With SiteGround you get managed level support but with full control and CPanel control panel. They migrated my big non-WordPress forum site, as well as all my WordPress sites over to my new SiteGround account free of charge, and the transition was flawless. I can't recommend them enough!
SiteGround actually has support and communications with clients.
If there is any intrusion, your only option is 3rd party vendors.
Hosting personal websites. The benefit is that they provider no hassle moves over to their service and they actually support their services.
I have found the customer service to be exceptional, whether from setting up my domain and site to troubleshooting any issues that have come up.
A redesign has made it harder to find where you click through to customer support
Siteground provides me with shared hosting on SSD servers and with shared SSL certs.
The support is amazing. There is never a wait longer than five minutes.
I would like a slightly more detailed support section, but their actually support crew is amazing and makes up for the lack.
We host our websites on the site. It helps us have a personalized site that sets us apart from the other Property Managers in the area.
The SiteGround technical support is out of this world. They are so responsive, helpful and knowledgeable. There has not been an issue they couldn't solve or challenge they couldn't explain in clear, actionable terms.
Every so often my Page Speed Insights will indicate that server time is an issue. But in the grand scheme of things this is not our main problem.
We host our corporate website with SiteGround.
SiteGround is my favorite hosting service. First of all, they are super intuitive in how their services are set up. Anything you need to do, you can figure it out pretty fast, by how they set up their systems and layout. And if you are unable to do what you need to get done, SiteGround's customer service will pick up the phone faster than any other hosting service and they will help you out quickly and teach you how it's done!
I don't like how when my year is up, my price is much greater than what the discount price was for when i was signing up. I really do appreciate the beginning price and i'm thankful for that, but the price increases a lot after my first term is up. I'm sure a lot of people sign up because of the very cheap starting price but it can increase as much as 400% after your term (1 to 3 years) is up.
SiteGround is helping my business stay running in the background 24/7. I've never had a problem with how my sites have performed, and they have NEVER gone offline. I am able to guide all my clients that desire their own hosting account, to a service that i know will not let them down.
Quality and Excellence in Customer Service, Top level technology with clear principles, Advance actions for threats, overall a solid infraestructure to relay on
Reseller Plans are only for basic accounts, if you want to scale it does not have mid options
Providing hosting for my current clients in a safe an reliable space
I really like everything that they offer to the individual as well as all of the tools they offer to businesses that manage, build and maintain websites. 2 things that I absolutely love about SiteGround is that they do not limit the things that designers and developers need to succeed AND they have some of the best customer support that I have ever received from ANY business EVER.
The only thing that I did not like from the beginning at SiteGround was the backend panel. I think the design and user experience could get better than it is now and I also think that the ability to have a Live Chat link in the support area of the backend (when already logged in) would be amazing. I always have to open a new tab and get to the SiteGround homepage to then click and get live chat.
Amazing hosting for all our clients with the ability to have integrated FREE SSL's through Let's Encrypt as well as all the best and leading functionalities of a successful hosting solution.
Set up is easy, but the absolute best part is their customer service. Someone is ALWAYS available by phone or chat and they are fast friendly and quite a pleasure to do business with. Ive been with Siteground for 3 years and I have had maybe one instance of downtime that lasted about an hour or so.
My bank always flags the transaction when I pay my bill since they are an overseas company.
I am able to host my full customized woo commerce site via Wordpress here with excellent functionality and up time.
I don’t have a lot of knowledge and expertise about Internet service providers, but I have been using SiteGround for nearly 5 years now, and any time that I have technical issues with my three websites, SiteGround provides 24/7 online support. Their support staff is patient, and in many times immediately response to service side problems. I use the basic server features, but SiteGround includes advanced plans and features like the ability to mirror your website(s) so that you can try out various layouts and major changes. If I can remember correctly, the installation process for setting up a website using SiteGround was relatively easy, and any questions I had during the setup process were immediately answered.
There is not too much to dislike about SiteGround. I can’t compare it to other Internet service providers because it is the only one I have used.
I use SiteGround to run three blog sites (using WordPress platform), which require a considerable amount of my time. So it’s important to have SiteGround provide the type of technical support when my websites run into problems. It is probably about time that I also invest and upgrade my server plan to take advantage of continuous backup of my websites, and the website mirroring feature.
I've used multiple hosting services in the past; including HostGator. They have absolutely terrible customer service, and I couldn't seem to get any of the right answers after talking to several technicians. Thus, I moved over to SiteGround and my life has been made so much easier!
Nothing, so far. I've had a great experience using Siteground for my hosting service.
Efficiency. They have great chat support that's 24hrs. Anytime I have an issue, I contact them and the issue is resolved in minutes!
Siteground is reliable, easy to use, and the support is fantastic. Everything I need help or have a question, their support team is there to answer directly and quickly. I haven't waited longer than 10 minutes to get an answer from them and I think this is phenomenal. The up-time for siteground has been as expected and overall they provide a quality product.
Would love to see a staging area (a la WP engine), but other than that I haven't encountered many complaints.
We host our own websites and client websites on Siteground. I've hosted sites that are heavy in media, corporate business websites, eCommerce, and membership. Each have performed beautifully and the support is great.
Clear pricing structure and no constant push for upsells.
Thus far I don't have any complaints about them. I suppose their admin interfaces are on the ugly side but that has zero act on performance.
I needed a more secure solution to provide cpanel hosting for clients once I outgrew shared hosting. My client and testing sites are now stable and safe from one another.
The list of features and plans is too long to list, but you won't be left unsatisfied. The costs are great, starting at just over $5 a month. They also host hundreds of thousands of websites, so you know they are reliable. Maybe their best quality: the up-time. I've been with them for over a year and not once have I experienced a downtime.
I've had a few coding errors pop up for no reason, causing blank screens. With that said, the customer support was incredible and the issue was resolved within an hour or so of opening a ticket. That's really the only issue I've had.
Getting my website hosted reliably for a cheap price. I'm not only saving money by avoiding some of the bigger hosting companies, but I'm improving efficiency and maintaining a strong presence on the internet all the time with their incredible up-times.
When I moved from another host, SiteGround transferred everything over for me. Talk about peace of mind! I have never experienced downtime with SiteGround, and any time I've had a question, I've received a response and support so quickly I was almost shocked! I also like that they update WordPress for me after a certain period of time if I haven't done it manually on my sites.
I have found absolutely nothing to dislike about SiteGround. I have never regretted my decision to switch my hosting.
I have two websites related to two different aspects of my business, and I wanted a reliable host so that I wouldn't have to worry about my site being down. I have received exactly that in SiteGround. I recommend them regularly!
I chose siteground after reading reviews about similar hosting sites crashing or downtime. Siteground has been incredibly easy to use and zero down time.
I haven't had any dislikes so far. Everything was easy and straight forward.
I needed to be able to have more control of my site and siteground gave me that ability. With other hosting it seemed complicated to transfer old sites and integrate with Wordpress. Site press makes it hassle free and is extremely user friendly.
Fast and Excellent support! SiteGround support expert always response to support request very quickly. If can't resolve straight away, they will raise the ticket to get higher level support in a very short time.
Backups for Cloud Hosting is too short. Currently it is only 7 days backups, not quite enough. Better to have backups like shared hosting, e.g. monthly, daily, + 7 days.
SiteGround provides fast and excellent support, both hosting and web application.
all they are the best in the word, the service are amazing and super professional with fast customers service,
the are 100% professional and don't have any problem with 2yrs with Siteground.
Yes those people from site ground are the best and professional :)
Level 2 tech support is superb (via support ticket). Goes above and beyond to assist. Knowledge senior support resources. Great control panel.
Level 1 tech support is poor (the ones I come across via Chat) and does not appear knowledgeable. Very entry level resources that gives candid answers. It didn't use to be like this. In the past Level 1 & 2 were equally excellent.
provides faster speed for my Magento store compare to other hosting providers. Ability to receive Magento related technical assistance and resources. Where the problem is out of their scope, they will provide me links to helpful articles to point me in the right direction.
I run a web design company at brainybeaver.com, and my site and all the websites my company has designed are on Siteground. I've used 1&1, GoDaddy, BlueHost, Register.com, and dot five before Siteground and I would never go back. I use exclusively WordPress and they have an incredible price for their value and fantastic 24 support that has gone above and beyond any time I've contacted them. I would change professions before I changed hosts again. Thanks Siteground!
I wouldn't change a thing. Hosting was a source of stress before I find siteground.
I'm not sure what this question means, exactly, but I've encountered a wide range of technical issues on many many sites over the last few years and Siteground had always had my back, fixing things that weren't even related to hosting. My websites are never down, never infected and always fast. Can't praise these guys enough for what they do.
The customer service is unbelievable. They are available 24/7 and have the answers for all of your problems. If you do not like the service you are getting, you can even escalate to a senior representative. There has never been an instance in which I had a question or a problem and it has not been answered or solved. The people are very friendly, understanding, and easy to work with. Each representative is given a rating and the entire process is streamlined.
Nothing. There really has not been a single downside to using SiteGround. Their features are top notch and with the service to boot, it's a no brainer. We switched from GoDaddy and the difference is night and day. SiteGround puts their money into supporting their customers and giving them the resources they need, unlike GoDaddy that spends all of their money on huge marketing and advertising campaigns to trick the general consumer. We like to call GoDaddy, NoDaddy.
We are building websites for customers and we have realized that SiteGround has all the tools we need and the service to answer questions about tools we are not familiar with or want to have.
Support service even though logisitics are not fully exposed when the challenged is solved Once the follow up challenge does arrive they are right on it. It seems that after one challenge is taken care of, another one not mention in the present session is generated and not intergrated at the time or at least mentioned. Until it arrives some time after the current session is over. This is why its important when the chat ends to ask the question, "is there anything else which needs to be peformed." Nonetheless support personnel is very knowledgable, experience and skillful at solving the issue at hand very accurately. As long as the customer is patient,willing to cooperate and listen to the technichian instructions, all will gain. If it wasn't for the tech's knowledge it would be a nitemare for the customers to navigate the scenary or didactics required by your hosting company,not to mention, the elevate time of implementation.
It seems to be, that there are missing parts to the process which are not commucated or stated to the customer after that particular step of the process, has been estblished or intergrated. For example after we finished tranfering the domain name over, it was not clearly stated at that session. That the next step would be to point the domain, sometime in the future. I thought transfering and pointing the domain were all the same. Another example: during migration of the website, none of the techs inform me that the business email account needed processing. Without knowing that, I allowed my business gmail account to became inactive and non functionalbe,losing contact and access to my clent's email communications. Hopefully a better anitcipation of what is to be expected or done, after a step has been consumated and completed,will improve. thank you
Everything that involves website hosting benefit is my site could opertate effectivly,hopefully
SiteGround makes my website hosting as easy as it could be. No fiddling with WordPress versions on Linux servers, etc. Just get up and running fast. I've used self-hosted WordPress on cloud servers before, and I'm not going back.
The webmail isn't great. I probably shouldn't complain because it's more of a free add-on than a core feature, but I find myself leaning towards paying up for Google Workspace just so I don't have to rely on the SiteGround email interface anymore.
managed WordPress hosting