Smith.ai Live Website Chat Reviews & Product Details

Staff is really responsive to our requests. Clients are impressed by the professional staff. Prices are great for the services they provide. Everything is so easy to use and set up. We've tried other answering services in the past and found the professionalism and responsiveness was lacking.

Not much to dislike. They're constantly striving to provide better service for us and our clients. We haven't encountered any problems with their services. I do wish they had an app to interact with the Smith.AI dashboard.

We use them for answering phones, completing intakes, scheduling meetings, and taking payments. The benefits have been enormous. We save 10-15 min. of staff time with every call they answer.

1. It's functional 2. The live chat receptionists are beyond excellent and don't make mistakes.

The chat widget is mobile friendly, but doesn't lend itself to starting open or opening since it takes up a lot of smart phone real estate. Very minor and Super far from being a deal killer.

Added live chat to website. Benefit is some leads really prefer live chat to phone or contact forms.

I don't miss leads who are ready to convert when on the website.

I haven't had any problems. The agents interact with the same script I use for answering phone calls.

I practice family law. People like to deal with setting up consultations while they are at work and unable to talk in the phone. This is convenient for leads.

The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services.

Sometimes the receptionists do not follow the instructions provided by the firm causing some communication issues.

Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.

Responsiveness and professionalism and friendliness.

There isn't anything that i dislike. I will keep using.

Getting clients interacting right away makes them feel important and cared about.

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

The setup process takes a little bit of time, but it is well worth it once you are done.

We have not had any problems so far and are able to provide support for our customers 24/7. This has led to an increase in sales by over 50% from when it was first implemented and almost no frustrated customers coming in looking for an answer.

The Chat creates an instant email with the visitor's contact info so we can immediately follow up on the Lead. I like the feature to ask "HOW do you prefer to be contacted" -so the follow up on our part is most welcome by the visitor.

There is nothing that I dislike about the chat service - it replaced my original third party chat service, which came at the time my designed - at a significant cost reduction and a great value to my firm.

Easy access from any platform, with no need to log into email or call/speak with my Front Desk. Instant email that alerts me of the Lead. The Chat leads comprise a sizeable part of my converted leads.

I like that the agents gather all the initial information for us.

For now, we have not had any complaints.

They filter out spam chats and use specific introduction language to weed through relevant/non-relevant chats. This is extremely helpful for us because we don't have to worry about whether or not the perspective client is someone we can actually help. Great benefit and addition to our webpage.

I love that Smith will answer calls and input information directly into my intake that syncs to my CRM. I also love that they never get information from leads wrong (something my old service did often).

Nothing so far - very happy with them! Even if I ever have questions or need clarification on something they are so responsive. Great customer service!

They don’t get lead or client information incorrect when answering calls, they don’t hang up on leads and I no longer get the complaint that it sounds like i have an answering service.

Super easy setup and helpful support to get started.

At first, I wished there was an option for local staff to respond to certain prompts, but overall I think it may have helped us to not have to respond to another "ping"

I've been able to increase the number of conversions on our website.