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SurveySparrow Logo
SurveySparrow
Engage with Conversational Surveys
4.4
(1,903)
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
SurveySparrow Categories on Findstack
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Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Survicate?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 09, 2025
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Nov 27, 2022
 Source
Overall Rating:
5.0
AM
Arun M.
Managing Director Technology Investments
Share
"Ease of use, a nice warm look and feel, smart user interface."
What do you like best about SurveySparrow?

Nice user interface. Easy to roll out. Nice analytics on responses. Easy to share response analytics.

What do you dislike about SurveySparrow?

There is nothing so far that I dislike about SurveySparrow.

What problems is SurveySparrow solving and how is that benefiting you?

We are trying to understand the potential demand in a new market for software solutions that we are developing.

Small Business (50 or fewer emp.)
Nov 27, 2022
 Source
Overall Rating:
5.0
Jithin J. avatar
Jithin J.
Member
Share
"Creating surveys made easy"
What do you like best about SurveySparrow?

The customer support by the SurveySparrow team is awesome as they were available always with suggestions and support.

What do you dislike about SurveySparrow?

I want get into some targeted audiences to the survey and I wanted to get the cost for it, there is no automated cost calculation provided in the system. And the mobile environment support is limited.

What problems is SurveySparrow solving and how is that benefiting you?

I was a able to create a survey to get some valuable feedback about my project from random people. I got done by Surveysparrow and the dashboard given me a great outlook on the responses that I got

Mid Market (51-1000 emp.)
Nov 25, 2022
 Source
Overall Rating:
5.0
Anooj P. avatar
Anooj P.
Data Architect
Share
"Excellent review system with ease of use and good UI"
What do you like best about SurveySparrow?

Very intuitive UI. We can submit the survey quickly. Ease to understand.

What do you dislike about SurveySparrow?

Nothing. All were good for me. I liked everything with survey sparrow.

What problems is SurveySparrow solving and how is that benefiting you?

Business needs to setup quick surveys without much hassles and Survey Sparrow helps them a lot.

Small Business (50 or fewer emp.)
Nov 25, 2022
 Source
Overall Rating:
5.0
Ted F. avatar
Ted F.
Director, Consumer & Patient Insights (Interim)
Share
"Great value alternative to Qualtrics"
What do you like best about SurveySparrow?

Great value alternative for my consulting business. easy to learn and has lots of question styles to use.

What do you dislike about SurveySparrow?

Free trial needs to better clarify which features are included in which level of subscription.

What problems is SurveySparrow solving and how is that benefiting you?

Survey software that allows me to offer a value alternative for my small business clients who need surveys.

Small Business (50 or fewer emp.)
Nov 24, 2022
 Source
Overall Rating:
5.0
Gopal M S. avatar
Gopal M S.
Founder And Business Director
Share
"Awesome survey tool"
What do you like best about SurveySparrow?

The UI is clean. It is so easy to create a survey. Almost every type of question you need has been thought through and provided.

What do you dislike about SurveySparrow?

I dont think there is anything that you dislike about them. I could have left this blank, but it was compulsory to answer this question.

What problems is SurveySparrow solving and how is that benefiting you?

Quickly creating and rolling out surveys for our clients.

Mid Market (51-1000 emp.)
Nov 24, 2022
 Source
Overall Rating:
5.0
KG
Khemchand G.
Product Manager
Share
"A well verse software"
What do you like best about SurveySparrow?

Well, surveysparrow has helped us to grow a lot as an organization and focused on driving customer surveys and well-versed research and learning more and more about customers.It helped us to create multiple forms with ease to use and offered multiple functionalities.

What do you dislike about SurveySparrow?

well, there is noting to dislike as such, I loved the product and interface

What problems is SurveySparrow solving and how is that benefiting you?

Well, surveysparrow has helped us to grow a lot as an organization and focused on driving customer surveys and well-versed research and learning more and more about customers.It helped us to create multiple forms with ease to use and offered multiple functionalities.

Small Business (50 or fewer emp.)
Nov 24, 2022
 Source
Overall Rating:
5.0
JK
Jamal K.
Operations Manager
Share
"So easy to use, great survey experience"
What do you like best about SurveySparrow?

The design wizard makes creating surveys so easy. And I love the option of creating surveys that engage like message conversations

What do you dislike about SurveySparrow?

Nothing. Maybe some additional options for tweaking the export settings to excel.

What problems is SurveySparrow solving and how is that benefiting you?

Helping me conduct market research for new product development.

Small Business (50 or fewer emp.)
Nov 24, 2022
 Source
Overall Rating:
5.0
Steve L. avatar
Steve L.
Founder
Share
"100% will use again!"
What do you like best about SurveySparrow?

Most elegant & intuitive UI & UX I have ever experienced for creating survey's for customer research and client feedback. 100% will use again!

What do you dislike about SurveySparrow?

I couldn't find any flaws. No joke. Will recommend.

What problems is SurveySparrow solving and how is that benefiting you?

Simple and easy to use survey for research regarding business opportunities and interaction with potential clients.

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
MW
Morgan W.
L&D Manager
Share
"SurveySparrow is the bomb"
What do you like best about SurveySparrow?

SurveySparrow offers a simplistic way to send out and receive feedback in no time at all. I love how easy it is to create surveys and send them out to employees.

What do you dislike about SurveySparrow?

Honestly, I don't have any dislikes for SurveySparrow. All in all, I love the product.

What problems is SurveySparrow solving and how is that benefiting you?

Survey Sparrow has helped me gain emplpyee feedback from all levels. It has allowed me to create surveys. I love it.

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
AH
Angsuman H.
Senior Product Manager
Share
"One of the best survey tools ever!"
What do you like best about SurveySparrow?

It is highly user-friendly, unlike its competitors. One can start sending surveys right from the get-go.

What do you dislike about SurveySparrow?

A little bit on the pricier end for all the features such as NPS etc., but I guess that comes due to the quality and service it provides

What problems is SurveySparrow solving and how is that benefiting you?

Helping organisations use Surveys like a piece of cake

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
SF
Sam F.
Ceo
Share
"Survey Sparrow Review"
What do you like best about SurveySparrow?

The back-up support is very good. We always get a timely response to help with any issues and they have always been resolved fast.

What do you dislike about SurveySparrow?

I can't say there's anything I dislike about it

What problems is SurveySparrow solving and how is that benefiting you?

We get most of our inbound leads via Survey Sparrow

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
Nikita M. avatar
Nikita M.
Manager
Share
"Very Useful!"
What do you like best about SurveySparrow?

I am using SuveySparrow at work for customer and employee satisfaction surveys. It is very easy to use and I love the design of it. It doesn't take long at all to create new surveys.

What do you dislike about SurveySparrow?

The only downside would be limited free features. But there are enough free features to try it out first.

What problems is SurveySparrow solving and how is that benefiting you?

We have no other simple and cost effective options for these surveys, for SurveySparrow is really helping us to create surveys to send to customers and clients alike

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
IE
Izak E.
Business Development Manager
Share
"easy to use and convinient."
What do you like best about SurveySparrow?

I like the general interface design. Its easy to use, and very fast. And the design of the survey is also easy to use, for the people that answeres the questions.

What do you dislike about SurveySparrow?

For user which do surveys a few times a year, maybe there could be a payment method for each survey separately. This would be very useful for beginners , I believe.

What problems is SurveySparrow solving and how is that benefiting you?

I used the app for a fair event, to collect information one time. Also I tried it as a inner survey for my company during the yearly performance meetings. Both times I was a happy user.

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
Larbi A. avatar
Larbi A.
Co Founder
Share
"My surveysparrow experience"
What do you like best about SurveySparrow?

It's convenient and user friendly and able to fulfill all my needs I'll recommend it for everyone's

What do you dislike about SurveySparrow?

I'll need something better than this to find something I dislike as at the moment it's a full package and I enjoy using it

What problems is SurveySparrow solving and how is that benefiting you?

There is a data gap, especially when it comes to collecting data in sub sharan Africa Survey data provides the right tools to make data collection etc simple

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
Riya B. avatar
Riya B.
Research Associate
Share
"Very creative options available for creating a survey in an interactive way to collect data ."
What do you like best about SurveySparrow?

Variety of question formats available for adding in the survey making it easy to fill out for respondants

What do you dislike about SurveySparrow?

Not able to view all responses together on the website is what I disliked . But its still not a major issue

What problems is SurveySparrow solving and how is that benefiting you?

Survey sparrow helps to create really interactive surveys that are easy to fill out and engaging for the respondantsv

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
AM
Afroz M.
It Specialist
Share
"Easy to use and user friendly"
What do you like best about SurveySparrow?

Simple to signup, question templates and design

What do you dislike about SurveySparrow?

A better pricing model with a monthly subscription with all features

What problems is SurveySparrow solving and how is that benefiting you?

Employee Satisfaction survey, customer service fedback

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
Ganesh K. avatar
Ganesh K.
Associate Product Manager
Share
"great user research tool"
What do you like best about SurveySparrow?

Ux is very good for the users as a motivation to fill the survrys

What do you dislike about SurveySparrow?

There is no freemium model for this tool. It would have been better if we have this.

What problems is SurveySparrow solving and how is that benefiting you?

User research and market research

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
BH
Britt H.
Customer Service Manager
Share
"Thank you Survey Sparrow!"
What do you like best about SurveySparrow?

Speaking to an actual person when you have questions makes all the difference. Our business has been so grateful for the personalized care from Survey Sparrows team.

What do you dislike about SurveySparrow?

We are still learning the layout of the Survey Sparrow program, but we have not found anything yet that has not worked well for our customer feedback survey.

What problems is SurveySparrow solving and how is that benefiting you?

Any minor questions we have had, has been promptly assisted by the Survery Sparrow team.

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
CV
Cristiano V.
Customer Success
Share
"Review Survey 2"
What do you like best about SurveySparrow?

I love the easiest way to build a form and take de data about

What do you dislike about SurveySparrow?

Some configurations is impossible to change

What problems is SurveySparrow solving and how is that benefiting you?

We used to NPS and Satisfaction survey, It was pretty good

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
AR
Aurélien R.
Formateur / Gestionnaire Technique Et Communication
Share
"SurveySparrow est un outil INDISPENSABLE !"
What do you like best about SurveySparrow?

l'interface est trés intuitive, il est facile de créer ses survey. De plus c'est visuellement beau

What do you dislike about SurveySparrow?

Rien de particulier à signaler, hormis les 15 jours d'essais. Cela est un peut trop court

What problems is SurveySparrow solving and how is that benefiting you?

Avoir des survey avec différrents option comme réponses multiples etc.

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