SurveySparrow Reviews: 4.4/5 — Solid Choice

The programming tool is straightforward to operate and create surveys. I could implement logics quickly; it seems complex programming can also be done easily here.

It is tough to use the traffic from the survey partners, there is no easy reckoner to help. Also the analysis tool which are in built are difficult to use.

It solves the problem of complex programming which is very beneficial to us.

In Survey Sparrow most practical side is the design section, looking so attractive.

In Survey Sparrow less valuable part is his inconvenience.

I create practical forms.

Quick and easy to use - simple yet powerful

Being simplistic has it's own flaws, some functionality is missing

Customer Feedbacks

User friendly, easy process. Great layout

Time consuming, needs better support for our team

Helping accommodate business needs

SurveySparrow does an excellent job when it comes to Survey Presence, feeling clean while maintaining a detailed and engaging feel when taking surveys. It does not have any limitations, and everything I needed was there for me to test out and build upon. The UX has a nice feel to it, and you get a chance to see the craftsmanship that gives this product a lot of potential. My favorite and their most prominent feature throughout the software would include the various dashboards you can import, allowing you to read your data across multiple surveys while seeing everything on one screen. You can start a trial for their software free of charge, and even if you aren't sure whether it's something you want at the moment, they will allow you to extend your trial, once again free.

While SurveySparrow is doing a good job when it comes to surveying design and feel, their UI can feel a bit clunky at times, and while the user end feels quite nice, there are sometimes where I feel as though there isn't enough direction or sometimes parts of the software can feel like they're missing until I find it in a place I'm not expecting it. The software came out in 2017, so given it's relatively new, there are updates rolled out to fix these sorts of issues, and it's easy to forgive them for those cons when there are a lot more pro's to it. Compared to other software, it can also get very pricy, with their lowest plan coming in at 10 users for $99 a month, and all the way up to $500 a month for enterprise. It's for sure not a software for your average SMB, and for the features, I would say it wouldn't be worth it if you are looking for something on the low end.

WIth SurveySparrow, I can see my data all in one place, without having to compare it manually through different surveys individually. It allows me to be more efficient when comparing data, and reacting to changes I need to make.

It is very intuitive to create all kinds of questionnaires. You can test a wide variety of subjects in an intuitive way. I also like the different ways to share it. It's very easy to add your questionnaire directly on your website

I wish they would have offered a panel feature if you don't want to interact internally or with your customer base. They don't do it for GRPD but they could at least partner with another panel provider

Create questionnaires that are relevant, flexible, with a modern and professional design

Survey Sparrow has unique features compared to other survey tools - my favorite feature is the ability to send a survey via SMS or Email using a "relative recurring" share where you can schedule a survey to send based on a custom contact property.

I dislike the inconsistencies in UX and features across different survey types. It has created unnecessarily complex or unique workflows for our team who works across different survey types.

SurveySparrow is automating what was previously an almost completely manual, personal feedback process in the healthcare industry. The number of responses we have received since switching is comparable to the manual process which is quite impressive.

Powerful tool for conducting detailed surveys, with multiple question types and logic. The actual user interface for respondents is intuitive and feels much more interactive and engaging than alternative options

Limited on-site software and functionality for smaller qualitative feedback, such as on-site pop-ups

Conducting large scale qualitative surveys as part of user research and consumer behaviour projects

Compared to other Survey creation platforms I found Survey Sparrow very simple to use with lots of cool features. It was also helpful to me that the survey looked cool which would encourage people to fill it out.

I did not find any major downsides to using Survey Sparrow but eventually found that the cost was abit too much for me personally, which led me to use Google Forms as an alternative solution.

I predominantly used Survey Sparrow so that I could receive and review feedback about our organisation from my employees. I did not see our business performance increase, however this was not something I sought to do with Survey Sparrow anyway.

Free service is always a desirable thing

Features not as good as the features in SurveyMonkey

None

The very user-friendly UI and ease of setting up a survey

Not enough experience to identify major issues, overall i think it has great use for internal engagement

not sure

Great interface and easy to collate answers.

Bit pricey. You should have options for choosing features from packages for small businesses.

Helpful for basic survey needs and design an easy survey for people to answer.

the different options used to present surveys. You're not limited to just one way of presenting it to your users.

We actually couldn't implement their code and to get the survey working on our staging environments. We moved to another platform that was easier but had less options.

capturing audience insights and likelyhood to engage.

Clean, simple user interface and good suite of analytics tools

My point-of-contact at SurveySparrow was unprofessional and not attentive to our requests.

Collecting and analyzing data from our survey participants.

The navigation experience on the tool is good

Configuration was tricky for test runs and delays to complete the process

We are trying to include our product users in the feedback process early on

Survey Sparrow offers a big range of features that should fit most businesses needs.

Some of the features felt like they weren't completely polished.

NPS Surveys. These are a must-do for any business, I cannot emphasise that enough.

SMS survey. I liked the ability to send out surveys via SMS text.

The overall look is very casual. There would be a nice professional template to change to.

Ability to contact all users through different platforms.

Easy to understand, UI is great, support & comms also great

Not enough features available out of the box/on lower plan compared to competitiors

Good survey tool

Usage of images on the close-ended questions, easy to use survey builder

Free trial should be longer to really grasp what the tool has to offer. The learning curve is longer than the given period.

Getting customer feedback. Is easy to start and deploy your first survey.

I really like the tons of customization options and how fast the whole thing can be done. I also want to mention the quality of UI, it really makes a difference.

As a student, I can't say I am the biggest fan of the pricing But I guess it's worth it as it gets my job done. So at the end of the day, i would recommend SurveySparrow

Data collection for Research

The creative/logic-based way I can create a survey to be unique for each person.

Lack of customization inside the survey questions. Little to no formatting options beyond the general building segment of the app. Also, some questions (i.e. the contact form) don't let you move the options around, which forces you to recreate question/option lists every time you want to change/correct something.

We have used it to gauge the heartbeat of our church and get people plugged into ministries.

The animation of the transition and visualisation is good

The features aren't flexible. Sometimes it's difficult to edit certain features

Created a survey form for the event I conduct

* Easy to get familiar with the interface * Analytics

* Performance of the application in terms of speed

* I was able to generate valuable feedback and run definite surveys for cohort-based workshops - it made my life easier * Only problem is customizations can become overwhelming when we're in hurry. May be those can be made intuitive in a optional way

Cost was reasonable. Surveys were easy to create and visually attractive.

Support was spotty. Reports did not meet my expectations. I was looking for the ability to edit reports and did not like the word clouds and word lists that were placed about each set of comments.

Project feedback

1. My account manager, Arun. 2. Easy to build NPS Surveys 3. Seamless integrations

1. Dashboards limitations 2. Data, reporting and dashboard analysis not as robust as others 3. High cost of plans does not justify with the features provided

Able to collect customer's NPS and CSAT but need more enhancements on reporting

The options to customization, the user friendly dashboard - notifications. The team support.

Modifying user info was annoying and costly - at times we would just have to buy a new survey.

gathering feedback - able to host data in a clean format to build a story

I like the custom logo and URL's as well as the tracking feature

How expensive the upgrade is and how we can't get white labeling

Unified survey with a customized brand festuee

Easy to navigate to write questions. Easy to move up or down the questions.

Each time to click the Review (preview) button, you are brought back to the first question. I like to re-start the preview from where I left off at the previous time. For a matrix question, it took me a long time to figure out to fix the columns within one screen. Thirdly, your customer service rep could not solve my problem or question right at all. Anyone I've contacted with. The rep should be very aware of the tool!

We use the SurveySparrow for our internal survey, not for the external organization. Cost effective. When we need to capture the latest scenario (e.g. online teaching forced due to the pandemic).

The product did what was promised and met our expectations.

The auto-renewal for subscriptions is a scam. I don't understand why businesses do this kind of thing because it destroys their reputations and reduces the chances of returning patronage. I sucked it up when it first happened in May 2020 on the caveat emptor principle, but I'd asked for the auto-renewal to be cancelled before it fell due again in November. I was promised this would happen by the end of August but it's still there, so now I have the hassle of asking my bank to block the transaction from this end or get shaken down for £600.

It met our expectations for a public consultation survey.

Fast, affordable and customizable to move the review to a conversations!

Open/participation rates could always be higher;-)

Customer service, employee performance.