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SurveySparrow
Engage with Conversational Surveys
4.4
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
SurveySparrow Categories on Findstack
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Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Zoho Survey?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 04, 2026
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Jul 05, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Survey Tool"
What do you like best about SurveySparrow?

Very user-friendly, with great templates to work from. Excellent customer service.

What do you dislike about SurveySparrow?

Misleading add, I thought I had purchased the executive level with dashboards, only to find out the analytics I thought I was getting with the subscription I chose requires an upgrade.

What problems is SurveySparrow solving and how is that benefiting you?

The participant response rate after training has increased due to the ability to provide QR Code and survey link.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
SK
Sarah K.
Office Manager
Share
"SurveySparrow is THE BEST!!"
What do you like best about SurveySparrow?

They make it SO simple to create an excellent survey! Every other website I went to wanted to charge me a TON or set up a large reoccurring monthly payment when I didn't need most of what they were offering. SurveySparrow offers precisly what I need, at a very reasonable cost. I'll definitely be using it regularly.

What do you dislike about SurveySparrow?

Honestly, there was nothing I disliked! It's a great program!

What problems is SurveySparrow solving and how is that benefiting you?

There are times where I need my employees' input, and I can't get them all together to get it. They're out in the field, which makes it difficult at times. Being able to create a survey quickly, email it, and have the results back right away, has been a massive game-changer for my company!

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
SD
Scott D.
Director/ Recruitment Lead
Share
"Another year using SurveySparrow"
What do you like best about SurveySparrow?

Has more features than other similarly priced survey software. I also like the chatbot-style survey option - it is much more user-friendly for building 'mobile-first' surveys and makes for a better user experience.

What do you dislike about SurveySparrow?

The lack of archiving and organising projects. If I happen to create project #52 before #51, then project #52 always appears first. Doesn't seem too big an issue, but when you have hundreds of project surveys, you want to be able to find your current project quickly and easily. Similarly, an archiving option to clear out 2022 projects so I can see 2023 projects more easily and not have to scroll through them to find the one I want/ need.

What problems is SurveySparrow solving and how is that benefiting you?

Surveysparrow allows us to build mobile-friendly surveys to thoroughly check participants meet our project eligibility requirements. We can screen people out easily and transfer data effortlessly due to the integration options.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
MP
Maria P.
Founder
Share
"The conversational survey system is my favourite feature"
What do you like best about SurveySparrow?

I've been having problems with SurveyMokey over the last few months, and their customer services haven't been helpful at all, so I decided to try SurveySparrow. I find SurveySparrow to have great designs and a variety of customization options. The survey setup process is very straightforward and user-friendly. The conversational survey system is my favourite feature, and since I started using it, I've been getting more responses from my followers. I'm also impressed with the customer service.

What do you dislike about SurveySparrow?

It would be nice if survey sparrow could improve their prices for students—nothing else to dislike at the moment.

What problems is SurveySparrow solving and how is that benefiting you?

I wasn't getting enough responses from my customers with SurveyMoney and with SurveySparrow I've been getting more responses from my followers and with more meaningful data.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Kind and Professional"
What do you like best about SurveySparrow?

SurveySparrow is really powerful and smart.

What do you dislike about SurveySparrow?

I think that maybe there's too much "aggression" on the customer to upgrade the account.

What problems is SurveySparrow solving and how is that benefiting you?

We needed a powerful tool capable of create good surveys and we finally found it.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
GU
Gabriel U.
Founder
Share
"Best of its kind"
What do you like best about SurveySparrow?

It is an excellent tool, intuitive and simple to use to generate surveys that allow both obtaining valuable insights from respondents, as well as assisting in lead conversion campaigns.

What do you dislike about SurveySparrow?

I don't see any outstanding negative points to comment on, in general terms it complies with what is offered and more in regards to the key functions required for an effective survey system.

What problems is SurveySparrow solving and how is that benefiting you?

The ease, intuitiveness and high-quality design of an account page for our campaigns. It just quickly and concisely solves the creation of surveys.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
MS
Mehmet Emin S.
Founder
Share
"I found all I need here."
What do you like best about SurveySparrow?

In a very short period of time I can come up with a survey or something similar to meet all my need.

What do you dislike about SurveySparrow?

Sometimes I can't figure out exactly how to do what I want and I have to do a little research.

What problems is SurveySparrow solving and how is that benefiting you?

It provides me great convenience especially in preparing surveys or in the process of data collection in some of my academic researches. I can then easily access the collected answers in a short time.This makes my work much more organized and easier.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
DA
Dr Brand Mx A.
Ceo Founder
Share
"Great Platform, very user friendly"
What do you like best about SurveySparrow?

Easy to setup and configure, easy to replicate when working multiple similar surveys

What do you dislike about SurveySparrow?

Membership plans do not suit what I need, I use the surveys every now and then, about twice or three times over a period of 3 months (sometimes once a month other times 3 times on a single month. I would benefit of a plan that can be charged per survey, range of items, and range of expected answers, ine shot deals instead of a monthly subscription I will not use

What problems is SurveySparrow solving and how is that benefiting you?

getting opinions of my client's and my personal contacts to evaluate different new naming options for a new or current brand I am working on. Highly helpful to increase clients' certainty

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Survey Platform"
What do you like best about SurveySparrow?

The simplicity of the software was incredibly appealing to our company.

What do you dislike about SurveySparrow?

There wasn't much to dislike, although I did receive one too many emails.

What problems is SurveySparrow solving and how is that benefiting you?

We needed to collect information from customers regarding their experience.

Small Business (50 or fewer emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
GD
Giovanni D.
Founder
Share
"Very Good Experience"
What do you like best about SurveySparrow?

Easy To Use Easy to setup and Integrate with others Software/Programm Good Looking Design Support

What do you dislike about SurveySparrow?

I don't dislike anything at the moment about survey sparrow

What problems is SurveySparrow solving and how is that benefiting you?

analize our customers and qualify new business leads