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SurveySparrow
Engage with Conversational Surveys
4.4
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Zoho Survey?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 12, 2025
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Dec 07, 2022
 Source
Overall Rating:
5.0
GV
Guillermo V.
Chief Growth Officer
Share
"Even better than SurveyMonkey or Typeform"
What do you like best about SurveySparrow?

It's so easy to configure and start using, so we use it for new projects and gathering feedback through their large customizable templates. I find it more user-friendly than other platforms.

What do you dislike about SurveySparrow?

I would love to see more free templates and explanatory videos. The first time we use it took us a few hours to set it up, but after a couple of tries, we kicked off our first survey seamlessly.

What problems is SurveySparrow solving and how is that benefiting you?

It helps with surveys and accessible signup forms, that we send to our community to gather feedback, reviews and insights regarding our events and accessible initiatives.

Small Business (50 or fewer emp.)
Dec 05, 2022
 Source
Overall Rating:
5.0
Farha T. avatar
Farha T.
Product Design Launchpad
Share
"Surveysparrow: Giving Me the Power to Create Meaningful Surveys for My Business!"
What do you like best about SurveySparrow?

I recently started using Surveysparrow for collecting customer feedback and I'm really impressed with the tool. It has an intuitive and user-friendly interface that makes it very easy to create surveys and collect feedback. The platform also offers great customization options to make the survey look more attractive and engaging. The real-time analytics and reporting feature is also very helpful and provides valuable insights into customer responses. Overall, I'm very pleased with the Surveysparrow tool and highly recommend it!

What do you dislike about SurveySparrow?

Surveysparrow needs to improve its customer service for a better user experience. Additionally it can improve its pricing for students by 1. Offer student discounts or special packages tailored to student budgets. 2. Introduce a free or discounted trial period for students to experience the product before committing to a purchase.

What problems is SurveySparrow solving and how is that benefiting you?

Surveysparrow is providing an efficient and effective platform for creating surveys for UX research. It offers a range of features such as customizable templates, robust analytics and reporting, and detailed data collection.Additionally, its advanced analytics dashboard helps me to analyze the data quickly and gain valuable insights for my UX research.

Small Business (50 or fewer emp.)
Dec 03, 2022
 Source
Overall Rating:
5.0
CA
Claudia A.
Owner
Share
"Great for increased leads engagement!"
What do you like best about SurveySparrow?

Start using Survey Sparrow was really easy. I loved the Free Plan, because it gave me the chance to try it and then decide if I wanted to keep using it and I am planning to keep making surveys!

What do you dislike about SurveySparrow?

I really didn't dislike anything yet. It's easy and friendly to use.

What problems is SurveySparrow solving and how is that benefiting you?

I needed to know better the leads on my email marketing list and social media following. The best way is to ask them exact questions so I can find out what kind of content and services they are expecting from me.

Small Business (50 or fewer emp.)
Nov 30, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Sparrow makes capturing leads for my info product business seamless"
What do you like best about SurveySparrow?

Survey Sparrow's pricing and UI is amazing! Especially compared to TypeForm, the company I was using before I switched over. I highly recommend this to anyone who is looking for a better option.

What do you dislike about SurveySparrow?

It would be nice to see the free plan have more monthly responses. Also, having only ten questions per survey isn't always enough to get all the information you need from your leads. This is the free plan, so it's expected to see some limitations.

What problems is SurveySparrow solving and how is that benefiting you?

SurveySparrow makes it easier for my potential leads to answer my questions. This allows me to know everything I need to before hopping on a phone call with the potential customer.

Small Business (50 or fewer emp.)
Nov 29, 2022
 Source
Overall Rating:
5.0
MM
Melinda M.
Teacher/Assistant Director
Share
"Great resource"
What do you like best about SurveySparrow?

It provides great survey resource for anyone needing information from a group of people.

What do you dislike about SurveySparrow?

There is really nothing I dislike about the program.

What problems is SurveySparrow solving and how is that benefiting you?

Access to data and it is helpful

Small Business (50 or fewer emp.)
Nov 29, 2022
 Source
Overall Rating:
5.0
jason e. avatar
Jason E.
Web & Internet Marketer
Share
"SurveySparrow"
What do you like best about SurveySparrow?

Personally, Survey sparrow is the best survey builder. It's beginner-friendly and cost-effective. It offers advanced survey-building solutions for pro efficient product communication or any business purpose. It's 2+ that I've been using this tool with 3 different websites and it's performing extremely well. One amazing thing about the S. Sparrow is the fact that I can create simple and natural surveys which get users to clearly understand my survey purpose and causes them to interact well with the forms. One amazing feature of this tool is the conditional logic option which gives a human-like conversational clarity to my forms and that increases conversion rates. It's a nice tool and ultimately, the best in the industry now, for those looking for more advanced survey-building technologies for their businesses. The analytics and reporting functionality provides accurate traffic data and this helps us to keep a track of our user's demographics, interests, locations, and more. The client support is very friendly.

What do you dislike about SurveySparrow?

The cost of using survey sparrow is a bit high. High in the sense that, not every single business online is an enterprise- some are owned by private individuals with low budgets, and others by startups who are still struggling to find their way out. It would be better if the Survey Sparrow team would make slight adjustments to the pricing tiers to attract more customers.

What problems is SurveySparrow solving and how is that benefiting you?

It helps us to better improve our services by knowing exactly how our clients feel about our services. It's my number recommendation for any business looking forward to improving its product quality or services.

Small Business (50 or fewer emp.)
Nov 29, 2022
 Source
Overall Rating:
5.0
FF
Federico F.
Operations Manager
Share
"Friendly interface and great professional results"
What do you like best about SurveySparrow?

The user interface (UX) is very clean and user-friendly and the auto-generated reports are very useful to pull and share. Integrations with 3rd party tools such as Tableau, Google sheets, and Zapier are very appreciated to enrich and connect the data. The pricing is very good compared to the main competitors. Also, there are very nice questionary templates that will help to launch faster.

What do you dislike about SurveySparrow?

It's not easy to compare two group results, such as "control group" and" exposed group" in a Brand Lift study.

What problems is SurveySparrow solving and how is that benefiting you?

We are creating questionnaires to measure customer satisfaction. Also, we are creating forms to automate internal workflow. Taking reports and exporting data to other tools to help our decision making process.

Mid Market (51-1000 emp.)
Nov 28, 2022
 Source
Overall Rating:
5.0
Magnum N. avatar
Magnum N.
Director Of Product
Share
"Love the survey on chatbots!"
What do you like best about SurveySparrow?

I love the part where surveys can be taken/ collected on multi-channels. This increases the survey completion/ response rate!

What do you dislike about SurveySparrow?

They have limited add-ons or plug-ins for integrations ex slack!

What problems is SurveySparrow solving and how is that benefiting you?

Its acing a collection of all kinds of surveys across different types of stakeholders!

Mid Market (51-1000 emp.)
Nov 28, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent Survey Platform, direct competitor to SurveyMonkey and much more tools!"
What do you like best about SurveySparrow?

Very simple to use, free sign up with all use case scenarios allowed and the API is great. Also, allows for monthly rates. Tons of extra features as opposed to SurveyMonkey

What do you dislike about SurveySparrow?

Nothing at all, it works really well and does exactly what you need.

What problems is SurveySparrow solving and how is that benefiting you?

Need people to fill out a survey to provide us some data. Vote on items, easy to use and easy to work with.

Small Business (50 or fewer emp.)
Nov 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy but powerful tool to use"
What do you like best about SurveySparrow?

I like that it was simple to use without tones of useless functionality. We used NPS specifically. Step-by step setup and activation, all the instructions were clear. And also the price was flexible.

What do you dislike about SurveySparrow?

Nothing to dislike. We evaluated most of the tools on the NPS market and all of them were not so easy to use like SurveySparrow. Maybe some improvements to the navigation could help to make it even better.

What problems is SurveySparrow solving and how is that benefiting you?

We needed a tool for NPS for our SAAS product for internal usage. We needed to collect customers' feedback and NPS. We wanted to customize it according to our style guide and be simple for end users.