SurveySparrow Reviews: 4.4/5 — Solid Choice

Full featured and easy to use Moved from other platforms 2 years ago

Nothing I can think of at this very moment

Regular surveys for employee engagement and client feedback

It is super easy to use, it has a lot of features to obtain the info I need of my clients in a friendly way.

I have had problems in the past and it is only supported in English

We wanted to know the opinions of our clients in relation to our software, to know where we can improve, as well as to obtain testimonials.

At first the services of sales! Second, the platform is very customizable and works perfectly with what I wanted.

Nothing, cause everything works perfectly.

I need to launch an NPS survey that extracts all the information that I require from my customers. Now that I have it, I can explain their behavior.

Easy way to capture what the perception of the meeting was! Easy to use and send, easy to gather the info to better is!

Nothing really - it's all great and helpful!

Again, helping gather meeting feedback and help us grow in engagement.

SurveySparrow is easy to use, intuitive,a nd even a novice user can have their survey up and running in minutes. They offer tiered plans of data downloads and tools based on your needs.

There is nothing technically I have to complain about. I needed the more comprehensive tools and purchased them, which I expected.

It is allowing me to collect data beyond my geographic area.

I mainly use their survey part and the builder is just great, with a high level of customization. Way better than Ty****rm :D

Some translations are not super accurate but it's totally acceptable

Super easy to set up and to integrate on my clients' wesbites. I can't afford any other tool that offers less features for a higher price in the end.

Using their platform is a great experience and is quick and easy to navigate. Also, the designs are clean and pretty. Another significant part about SurveySparrow is the customer service that they offer

The only real thing I dislike about it is the lack of options; there is a good variety of designs to choose from, and they're gorgeous, yet still, it feels a bit limited.

It's helping our business understand how the users of our app perceive the experience as a whole, giving us more data to make CS, CX and marketing and development decisions.

I really like the smooth and clean interface.

There was some functionality improvements I would want to see.

Helping us survey researchers about their work.

Customisation, email embedding, capturing of scores for half complete forms.

Doesn't really cater to smaller firms looking to gather more details in the feedback rather than just volume in data.

Reduces the amount of time taken to create a recurring system for gathering feedback. Automation saves a lot of manual tracking and reduces the rate of error

we can have direct contact with what our students and academic community think

Currently we would like to have a larger discount for educational institutions.

We have a unics app to carry out surveys, quizzes, collect comments from our educational community.

the amount of surveys; the surveys are quick;and you get great rewards

I do not like the fact there is not enough times to do it for free

Being able to ask my studentts about their mental health, being able to use it for any survey needed such as when I was doing my thesis, it got to a lot of people so I saw results quickly

I recently used SurveySparrow to create a survey for my company and I must say I was thoroughly impressed with the platform. From start to finish, the process was easy and intuitive. The user interface is very sleek and modern, making it easy to navigate and customize my survey. One feature that really stood out to me was the ability to create conversational surveys. This made the survey experience more engaging and personal for the respondents, which in turn led to higher response rates and more meaningful data for my team.

While the platform offers a free plan, its paid plans can be expensive for smaller businesses or those with limited budgets. The reporting and analysis features could be more robust and customizable, which may be a drawback for those who require detailed data analysis.

I recently started using SurveySparrow for my small business and it has been a game-changer. One of the biggest problems we were facing was low survey response rates, but with SurveySparrow's conversational interface, our respondents are more engaged and we're seeing higher response rates than ever before.

Ease of sharing, result extraction, customising survey form, usage of graphics, sharing modes available, various templates of form creation

Frequency of reminder setting, non-visibility

result Extraction as i mentioned earlier

It's so easy to use and convenient! It didn't take forever to learn what to do. I had my survey done in no time!

I can't think of anything unsatisfactory to say about it. It was easy to use and did what I needed!

I needed to collect information about my students' preferences, which helped me do just that.

It's easy to build the surveys and they are very intuitive for the user. Our responses also seem better using this versus other services.

When first using, there is a bit of an adjustment period for figuring out the tools for building surveys.

It has increased engagement on our surveys.

We have a sophisticated and complicated tech stack for our Digital Marketing. We always run into challenges with tracking and passing data from one system to another. The biggest challenge is when we use iframes. We tried all the top survey platforms and SurveySparrow is the absolute best for tracking and API connections. It also has great survey functionality and is very user friendly. Whenever we had problems or didn't know how to do something, their support always responded quickly and solved our problems. Grateful for this platform which is an important tool in our Digital Marketing arsenal. I highly recommend everyone takes a look at SurveySparrow and take it for a test drive.

There has not been anything that we have disliked about the platform so far.

We run ads on Google, Facebook and Instagram to a 'lead generation quiz' built using SurveySparrow. The user experience is great and the tracking and data insights are the best in the industry.

I love the UI, UX, and features of SurveySparrow, as well as their customer support team. The UI and UX are extremely polished, very similar experience to SurveyMonkey's overall style and the features they offer are second to none...for a price. Any time I have had any requests, the support team has offered to have a Zoom call with me to sort out any issues and ensure that I'm well taken care of, it's like a white glove service - it's awesome.

The only thing I dislike are that certain features/modules of the form building experience are gated behind their highest plans, making things a bit more costly if you need that functionality - it would sometimes be 'cheaper' to use a solution exclusive for that functionality, like NPS. That is my only gripe, but I understand it's just basic business practices. My recommendation would just be to make sure that the tier you need is comfortable for your use.

Lead Generation and Survey Responses

I've been facing increasing difficulties with SurveyMonkey over the last few years as more of their features move behind account paywalls. Their service department is just sales in disguise. I sought out some alternatives and SurveySparrow seemed to offer everything I was used to and more. I was immediately engaged by their support staff who were helpful in demoing the product, knowledgable about what could be done out of the box and what needed workarounds, and they were always quick to respond to my inquiries. I've made the switch now and I'm saving a significant amount of money. As a bonus, the build tools are much easier to use!

Customization is incredibly flexible, but requires some technical knowledge of CSS. It would be helpful if some of these basics, like font sizing for various elements, was brought into a UI configuration (perhaps CSS variables under the hood). Also, while it's possible to create disqualifying exits via their Thank You pages, the system doesn't differentiate these from normal "completions". If you use a 3rd party integration that triggers on survey complete this adds a layer of complexity.

I'm using SurveySparrow as an agency for my clients to gather sentiment analytics on their products. The types of questions and easy configuration with question logic makes it a breeze.

SurveySparrow is a great platform that helps you create easily customizable surveys with uniquely great aesthetics.

A downside is that they currently do not have a survey panel.

I am currently not sure if they are working on getting a survey panel.

We like the ease of use, the style of questions, the ability to skip over or move to more details depending on how someone answers a question. It's like a family tree with the ability to go in different directions depending on answers. The ability to translate to different languages is very inclusive.

We wish that there was an ability to save some information such as drop down menu options that we use often. This is likely the biggest way we could save time . We manage by saving them in a spreadsheet.

We are a not for profit. We use survey sparrow in many ways but the ability to collect data for us as a starting point to different programs saves the work of an individual (now that it is set up) allowing us to utilize our volunteers the best way possible. Post events it collects feedback and allows us to easily download and share the information. It allows us to collect information from new members to know best how to help.

It was really easy to use and the interface is very clean, specially the public facing side, being so clean and easy to use helps with users taking the surveys,

Nothing, personally I like the way it looks and functions.

Collecting feedback from my work and r&d,

To ease of use. Seamless questionnaire transitions, question format option

I would appreciate seeing a type of location function.

We currently use SurveySparrow for a Kiosk. It helps us to determine who is entering our building and the reason for their visit.

I was in a bind and needed something with elevated styling and conditional logic. SurveySparrow had maybe a 10 minute learning curve and I was ready to get going with it.

The scope of ability and product felt slightly limited. Like the things it did it did really well, but felt like there could be some additional features that should be there.

Helped allow us to make significantly better online forms than Google Forms both with style and output/reporting.

Able to use multiple features for the free version

when users complete the survey they get directed to a prompt to create an account instantly.

its solving the customer experience of out customers and how we can fix it

SurveySparrow integrates with SalesForce and makes it easy to send out a review after every closed case! We can instantly react to any negative feedback from our customers.

We did have some issues with the implementation. Our SF manager could not get SS to integrate and we kept having to reach out to our sales rep for weeks to get the issue resolved.

Instant company feedback is important so that we can quickly "fix" any negative customer experiences. It also lets us monitor the effectiveness of our Customer care team members. Great reviews motivate the team, and we also use survey metrics to market our product. Our reviews are consistently 4's and 5's

LOve the flexibility of the tool, easy to set up, love the integrations that are built in

The only thing I dont love is the price.

Survey Sparrow forms help me to prequalify the potential customers, and send the information to the right office without the need of me to manually distribute them

Survey Sparrow simplified the process of Annual 360 Reviews; the final report is classy, contains valuable data and saved me HOURS of work compared to the competition.

You cannot remove a response from a 360 Review Report

Saved me HOURS of work compared to the competition, and the layout is incredibly helpful and easy to review

It is very easy to use to design a survey, full of survey features, and produces lovely UI for your audience.

The cost is the main drawback (I lead a very small non-profit).

This is full featured survey / form / data collection that I simply cannot do on my own.

Chat form surveys are very helpful and interactive which I believe as a psychology student and a founder will make an interactive experience

I haven't explored a lot of colors yet. And I feel the trail period is so short, Atleast a month or 30 days can be very helpful and will provide the sufficient time to explore everything

The interactive forms is helping me get more responses and gives an awesome experience for the form filler. Its not monotonous like the google forms. Its very user friendly.

They're willing to go above and beyond to assist you with product or budget requirements.

Pricing could be represented in monthly as well to help plan out the best deal or minimum requirement to get started.

Survey Sparrow helped us to create and release an NPS survey very quickly. Time is money.