Twilio SendGrid Email API Reviews & Product Details

I love the fact that i can track what clients have received my emails and which haven't great way to help clean out my database. i also like how i can attach this to my current database and everyone can benefit from the services provided by sendgrid without having to access my account.

to this point i would like to see a more user friendly way to make campaigns. i use mailchimp for my campaigns but i would love it if they could come out of sendgrid.

no one needs to log in to my sendgrid in order to be able to use it with the API we have applied to our database. a lot of the other problems is the time of delivery, compared to our old service provider, send grid has the fastest and more email to go out at once.

Ease of use, great documentation, great deliverability

No way to auto-purge suppression lists other than bounces.

Integrating our CRM with Sendgrid was easy.

Easy to reach assistance, patient and problem solving support staff. User friendly UI.

I am not a big fan of the knowledge base library, here or really anywhere. I much more prefer one on one assistance, whether via chat, phone or email (email support least preferred).

The ability to designate email sent from our customers account. The benefits that I have realized are that I can monitor the production of our customers and through the BCC use of our product to their customers.

SendGrid does everything I want and more. And its API is very straightforward.

There isn't much to dislike. I can't think of anything right now.

We send all of our notifications via SendGrid emails. The transactional templating features are great!

Developer-friendly. Free-tier - great for getting staging sites up. Integrates with all my production sites - wordpress sites via a third party SMTP plugin (post SMTP) and my web-apps on heroku.

Official SendGrid wordpress plugin did not meet my needs and has not been updated in over 9 months. Documentation on how to integrate with third-party plugins was lacking on SendGrid's site.

Improving tracking and deliverability of customer email notifications - reminders, order confirmations, newsletters, etc. Allows us to improve and track email delivery (99+%) and easily identify any bad email addresses.

Sendgrid does exactly what it says it will do. The user interface is user friendly and is accomodating even with a large number of features/services available.

Nothing. We are very happy with this service.

We went to sendgrid after having deliverability problems with our email. Along with providing a great service, the support materials are good and allowed us to do a lot of learning on our own. Those times we needed help we were able to get great support, both online and via phone. I also like the flexibility of the system and the features they provide. We also looked at Mailgun but the feature set for Sendgrid was better for us.

SendGrid has allowed us to easily create complex campaigns from within our system without worrying about actually sending the emails themselves, we simply pass them off to SendGrid and can rely on them getting delivered.

Nothing major. I would like simpler marketing tool pricing that would allow experimental campaigns to be run free for new users.

We're not an email focused company and used to have deliverability issues that we couldn't afford to put the resources towards addressing. SendGrid's easy to use tools helped us tackle these easily and effectively.

I've been with Sendgrid for quite a few years. Always dependable and does everything I want.

For a small business like myself, using Sendgrid with a dedicated IP (to build a trustworthy delivery history) and more than 30 days the service is expensive given the volume of email I send. That said, it's important enough that I don't skimp and pay what I have to.

Dependable delivery of email via an API used in all my projects.

Easy tracking of success, quick feedback on activity, prevents most Spam alerts

Only see a few days of activity, would like to see more

reduces spam issues on delivery, tracking of clicks and such,

Our favorite feature is the ability to setup a new customer in a minimum period of time, knowing that we don't have to deal ourselves with deriverability, reputation management, etc. Also important is to track whether the email was successfully delivered, rejected, delayed, marked as spam, etc.

It used to be a problem the restriction to create new sub-users. We had several incidents where our customers were waiting to be able to use our program because we reached the amount of sub-users that Sendgrid will allow us to have. It would take from a couple of hours, up to an entire day for us to solve that problem. Our limit is set to a higher value now, so we haven't had that problem in a while.

We allow our customers to send email to their customers. We don't want that a rogue customer can affect the operation of other customers. We started with our own SMTP server, but having to maintain it was a resource drag that was not worth the money we could save by handling email ourselves.