Twilio SendGrid is a trusted email delivery platform that lets users create and send emails. The platform ensures emails are engaging and easy to create with tools like drag-and-drop builders. It also features a lot of automation tools and comprehensive analytics all to help improve open rates, engagement, and conversions.
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Segment |
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Deployment | Cloud / SaaS / Web-Based |
Support | Email/Help Desk |
Training | Documentation |
Languages | English |
I liked Yoobly, a CRM for my niche of marketing Yoobly aligned themselves with SendGrid for the email marketing integration. At first, it seemed to be easy to use. Sendgrid was giving you a total overview how email marketing worked,= though I had no time to learn all the details of email marketing. All I was looking for was that my emails were send and sad to say they were not. Of all things that was my Christmas mailing and the most important of the year.
My most important mailing of the year was not sent to my customers, because of something not set up right. I was ASSUMING my emails were send all along. Nobody contacted me that there was a problem, or made me aware there was an issue of sorts. I surely never did find out what the problem was because my CRM showed me all was well with my email campaign. I was NOT a happy camper and quit using the whole kit and caboodle.
I wanted Sendgrid to be my email host because my CRM company Yoobly chose THEM to be my email host. I previously was with mad Mimi and was used to top notch customer service. send Grid answered me 2 days after I had an issue and actually: My issue, why my Christmas mailing never went out was not ever resolved.
The price was good and the tool was ok if not super user friendly.
The fact that they don't take reasonable precautions to protect you against making mistakes Their incredibly difficult and condescending customer service when you do Old fashioned UI
The most important result of using SendGrid was: lost time and frustration (whereas using MailChimp resulted in satisfaction)
You can send massive campaign whitout any trouble with your email provide
A bit difficult to implement the domain, DNS and all that stuff
I was having issues sending campaigns through Gmail and now I am ok with sendgrid
Sendgrid emails api is one of the best options to send the emails from code. The best part is their documentation, each and every point is defined properly. Multi language support is available.
I used Email API for more than 3 years for my client, he is also currently using it, still it is working perfectly. I didn't found any dislike yet, in case of issues their support is always available.
I used twilio sendgrid email api to send transactional emails of my client to customers. I used api endpoints in PHP language. Usage with curl of the api was very well defined. Me myself and my client both are very happy with their service and support
Twilio SendGrid Email service is quite a reliable option as one can easily integrate it as an SMTP for sending emails. SendGrid web portal also gives good options to track your emails in case they get bounced.
There are many other options available but as compared to those services I don't see any major downside but there are some concerns related to their after-sales support. that might not be that responsive.
It provides SMTP email cloud-based service and its API is very easy to integrate into your email sending code. It provides other cool options to track and trace emails.
SendGrid allows for SMTP relay of email from any location. After migrating to Microsoft 365, some legacy applications were unable to send email via Microsoft 365. SendGrid allows this at a very low price.
I have very few complaints about SendGrid, but if I had to pick something, it would be that the service doesn't easily allow for multiple users in the same organization. This is a minor issue that doesn't negatively affect my opinion of the service.
SendGrid allows but Microsoft 365 and SMTP relay through servers hosted on Microsoft Azure. Our company has been able to continue using several applications that would otherwise need to be replaced without the services that SendGrid provides.
You can search email addresses to find their history, then find out if your recipients are receiving your mail. If they aren't then you can find out why.
Some minor functions are not very easy to find, like manually adding a recipient to the blacklist.
Helping our customers figure out why they aren't receiving our emails. Helping make sure they receive our emails again by removing certain reports. Adding customers the blacklist to ensure they don't receive our emails again.
The setup of API was pretty straightforward, and the manuals were detailed. We have implemented integration with their API in our product in a few days, and it has been working fine for five years nowadays. We are looking forward to implementing other functions of this API in our software soon
The free plan seems to change more often than it wanted to be, and some features of API are now being deprecated, so we needed to modify our software to reflect these changes
Sending emails through the CRM often conflicts with our providers' SMTP servers, so we needed to have an external API to implement proper communication with our customers. The benefits are also detailed reporting about the quality of our sent emails, unsubscribe functions, and detailed reporting
I needed an email API to implement in some of my websites. I use it for transactional emails and our email marketing service. We developed all features, and it works well with Twilio SendGrid Email API. It is easy to implement, maintain and the documentation is enough to start.
The plan's price is something that one should know before starting to use the service. In the beginning, they were giving more than 10k sends per month. Nowadays, they give 100 sends by day. This amount is enough to begin, but if you need to grow a little bit, you will need to pay.
We needed to implement a system for our transactional emails on different websites. Now, I use Twilio SendGrid Email API in all my websites unless someone wants to use another service. For me, their API is easy to use, and once you have developed a function to use it, you can replicate this function if you want to send emails to another website (program) that you are creating. As a developer, I recommend it.
I used SendGrid to send out emails and register users on my personal website. It's great for notifying your customers.
The setup and configuration took me some time as I had to install the API library that SendGrid provided for my web application.
Registering new users to my website, sending out notifications to engage users and send them back to my website
It is incredibly easy to set up and API and integrate it into whatever platform, service, or application you're using.
I would like to see more options for email marketing.
I am able to set up email integrations for client websites.
For me, the thing I like best is making use of the email address finder and the blacklist. Normally that's where our issues arise, and SendGrid makes it really easy to hunt down the messages and the email addresses I need to ensure proper delivery.
I have no substantive issues with SendGrid at all. I could stand a bit less in terms of the number of options on the side, but that is probably because my use case is rather more limited.
Normally, I'm trying to see if someone did actually get an email and it's just in their spam folder, or if there's an issue within our own network that's causing a no-send issue. Other times I've had to go in to unblock an email address.
It gets us a higher completion (inbox) rate than other options
not much to be honest, I have been consistently surprised with how well it works.
We use it for targeted marketing campaigns and it ensures our customers are always up to date with the latest benefits we offer, something that customers wouldn't have voluntarily gone to the site for
So easy to use and integrate, we were sending emails from Drupal 8 in under a half hour time.
We really haven't had a bad experience so far.
We were worried about email deliverability coming from our web server, and also needed a log of all emails that were being sent in case we needed to troubleshoot. The reporting was an added bonus that now we really think we couldn't live without.
Free, easy to use mail service for wordpress installations
May take a while for email to happen, but seems reliable.
website email
Super easy to set up the basics I need for our clients transactional emails from their WP site.
Haven't really found anything that bothers me.
Ensures delivery of form submissions on client sites where lead generation from their sites forms is crucial.
We use Sendgrid for all our transactional emails and ease of use and integration are unmatched.
Activity search function does not work beyond a 30 day window.
we use it primarily for transaction emails
Sendgrid makes it really easy to send emails from applications and track recipient interactions on the email. The API is very easy to use. It is interesting that SendGrid has been acquired by Twilio. We used both these products and absolutely love them. The campaign management/ templating feature is nice. However, we relied more on the programmatic mail management.
The templating functionality on the web is bit limited compared to other pure email marketing solutions
Sendgrid makes adding email based interactions to applications frictionless. The solution allows for advanced email analytics and email based interactions. The free tier is enough to get started.
It is extremely easy to get up and running. The transactional email template generator is nice too.
Wish there was a really simple way for testing purposes to send all emails to a test email or something like mailinator.
System emails
The ability to easily determine why particular emails fail to deliver is extremely powerful. Also the notifications that can be configured to warn on you on any delivery failure are very nice to have. Using SendGrid with multiple different systems and be being able to setup separate API keys for each one is extremely powerful and important for security.
The historical view of emails sent could be a bit quicker for overall loading of the list, but due to the wealth of information it offers on each email this is an acceptable concession.
Simple method to send and log transaction emails sent from multiple systems without adding further complexity and need for extra logging methods.