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Twilio SendGrid Email API Logo
Twilio SendGrid Email API
4.0
(348)
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Twilio SendGrid Email API Reviews & Product Details

Twilio SendGrid Email API Overview
What is Twilio SendGrid Email API?

Twilio SendGrid is a trusted email delivery platform that lets users create and send emails. The platform ensures emails are engaging and easy to create with tools like drag-and-drop builders. It also features a lot of automation tools and comprehensive analytics all to help improve open rates, engagement, and conversions.

Company Twilio Inc.
Year founded 2008
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
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What Twilio SendGrid Email API is best for?
How does Twilio SendGrid Email API compare to Mailmodo?
What are the pros and cons of Twilio SendGrid Email API?
Twilio SendGrid Email API Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support Email/Help Desk
Training Documentation
Languages English
Twilio SendGrid Email API Features
A/B Testing
Automated Testing
Blacklist Monitoring
Bounce Management
Campaign Performance Analytics
Content Analysis
Customizable Reports
Dedicated IP Address
Deliverability Consulting
Deliverability Reporting
Domain Reputation Monitoring
Email Authentication (DKIM, SPF, DMARC)
Email Preview
Email Queue Management
Email Syntax Validation
Email Verification
Engagement Tracking
Feedback Loop Handling
Geolocation Tracking
IP Reputation Monitoring
Inbox Placement Testing
Integration with ESPs (Email Service Providers)
List Cleaning
Real-Time Analytics
SMTP Relay
Segmentation
Sender Score Analysis
Spam Testing
Transactional Email
Whitelist Management
Twilio SendGrid Email API Media
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 11, 2024
Twilio SendGrid Email API Logo
348 Twilio SendGrid Email API Reviews
4.0 out of 5
Small Business (50 or fewer emp.)
Jan 10, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Sendgrid still has a LONG way to go, I do NOT recommend!"
What do you like best about Twilio SendGrid Email API?

Great branding, nice, clean looking website... and that's about it.

What do you dislike about Twilio SendGrid Email API?

User interphase is horrible, support is a nightmare, segmentation is confusing but the worst is the Email Builder. Utter crap. Sorry, guys. I think there's a lot to be improved before I continue to spend $50/mo on this.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

In the last 10 years I have used Mailchimp, Mailjet, SendInBlue, SendPulse and several other, and Sendgrid is by far the worst.

Small Business (50 or fewer emp.)
Dec 28, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Ended up cancelling our Sendgird account and using Mailchimp instead"
What do you like best about Twilio SendGrid Email API?

Not a lot - it failed to meet our purpose, switching some our Mailchimp templates to Sendgrid was a long process, uploading email lists and establishing email deliverability was tough.

What do you dislike about Twilio SendGrid Email API?

Our key goal with Sendgird was to send a triggered email series, and in setting up an account with Sendgird and realizing that it was not possible (only possible through Klaviyo) was disappointing!

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We were trying to send a triggered email Welcome Series and was unable to do so.

Small Business (50 or fewer emp.)
Dec 05, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Appalling Service!"
What do you like best about Twilio SendGrid Email API?

Nothing. Their product is the same as a million others out there, except it comes with appalling customer service.

What do you dislike about Twilio SendGrid Email API?

Policies and service. Subscription payment failed as I am awaiting a replacement credit card. Rather than allow several working days grace to cover such eventualities, my account was deactivated over a weekend. I was then unable to add a replacement card, as my account was deactivated. The process of reactivation is proving to be slow and hasslesome. The measure of a business is not in how it deals with its day to day activities, it is how it deals with problems. On that basis, Sendgrid come up very poorly!

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

Transactional email.

Small Business (50 or fewer emp.)
Oct 26, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Do any humans work at this company?? short-sided way of treating customers"
What do you like best about Twilio SendGrid Email API?

nothing... I ran a campaign... and it shut down AS I was sending... no explanation... no report... I used their own blog post which shows links to check the status of your website and mine passed with no issues... so still confused why this happened... and what the decision was based on.

What do you dislike about Twilio SendGrid Email API?

Obnoxious company culture... no humanity No transparency with their decisions... rude, cold way of interrupting service... no one has replied to my complaint, despite trying to reach them a few times and this kind of behaviour will not have it impact their business?

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

just sending some emails in bulk no big deal... do they think they are rock stars that they can treat customers this way?

Small Business (50 or fewer emp.)
Mar 15, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not on par with the competition"
What do you like best about Twilio SendGrid Email API?

Nothing that I liked particularly, we started using the Sendgrid Marketing tools because we are Sendgrid API users, so it made sense to have everything in the same platform.

What do you dislike about Twilio SendGrid Email API?

The pricing model is not good if you have large subscriber lists that you contact frequently, as they charge $10/10k contacts. Any decently sized ecommerce platform will struggle to justify the cost of idle subscribers in Sendgrid. Also the tool is not very sophisticated in terms of A/B testing, timezone split of sends etc - overall a pretty immature product for the price.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We use this tool for all marketing emails.

Small Business (50 or fewer emp.)
Jun 30, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Non-responsive, does not answer the question, no explanation whatsoever"
What do you like best about Twilio SendGrid Email API?

The UI looks great and the way the service/API is set up seems very easy to use.

What do you dislike about Twilio SendGrid Email API?

Horrible, horrible customer service. Sent an email out to support in response to an "Account provisioning failed" email (which, despite what they claim on their support page, has absolutely zero explanation of why it failed and what to do next) to ask about how to proceed with the account verification/provisioning. Days passed and no response. I next opened a ticket directly in their customer support portal asking, specifically, what are the next steps for verification and why was my account not provisioned? Their response? "Hi there, Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.   Best of luck to you in your future endeavors, and I apologize for the inconvenience. Kindly, Erika" So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here? At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere." If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We were going to use them for transactional email (e.g. order confirmation, order receipts, shipping notifications, etc). No benefits though. We'll be using Amazon SES instead.

Small Business (50 or fewer emp.)
May 04, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Sendgrid email is the worst"
What do you like best about Twilio SendGrid Email API?

They were the worst company to deal with...they over charged and never delivered for three of our clients. They promised a credit never gave it then charged over $2100 for doing nothing.

What do you dislike about Twilio SendGrid Email API?

We disliked everything and warn others to stay away. We provided them with opt in lists they only sent out 25% and charged us for 100% and over charged us by mistake , then promised a credit and claim our customer list wasn't good. We moved the same list to constant contact and no problems. Sendgrid email lies, cheats and fails on all levels.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We were sending an opt in lists for our client to provide client info and credits to accounts. We were attempting to communicate with clients.

Small Business (50 or fewer emp.)
Apr 13, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Terrible user interface, numerous problems with API"
What do you like best about Twilio SendGrid Email API?

The dashboards SendGrid provides are relatively helpful and clear. Their customer support is also decent, though you'll have a very tough time finding the phone number for it.

What do you dislike about Twilio SendGrid Email API?

SendGrid has put no effort into making their interface easy to use. If you forget to fill a field out, you can click a button a thousand times and get no feedback on what you did wrong. Certain sections might be off-limits to you—rather than telling you why or simply greying them out, they will redirect you back to the dashboard page. Their SMTPAPI simply didn't work for us, and there's was no feedback anywhere about why it went wrong, though the API call itself seemed to succeed. Their support telephone number and email is nowhere to be found on their site. As a developer and a marketer, I would never use SendGrid again. All-in-all, it's an extremely poor service with very little effort put into making it seamless for users. They are clearly riding on their long-standing place in the market and are doing nothing new or helpful for users. Go with a newer, friendlier service out there—you'll quickly realize which ones care about their users.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

Transactional emails, triggered from our backend.