Twilio SendGrid Email API Reviews & Product Details

I am currently setting up a few handlers for sendgrid but so far, it seems like they have a stable system which is good. A lot of the big companies use them which gives me a certain level of comfort.

I think the documentation can be a bit terse sometimes. They seem to have different terminology for things that could have been explained much more easily. They also don't have some basic functionality easily accessible. For instance, I can't create a list and get a url to use on a subscription form with little to no coding. This is very possible with some other competitors but then again, sendgrid is mainly for transactional emailing so we can't complain, yet!

We are solving delivery logistics. Transactional emailing is a part of every business so there are no obvious benefits to using sendgrid at the moment. Perhaps having sendgrid manage all the shenanigans that comes with setting up a transactional emailing system is the main advantage. We can focus on our business logic and not emailing logic.

Sendgrid as a product is easy to use. My favorite features are the reporting, A/B testing and ease in uploading email lists. The staff seems pretty friendly and had no issues in resolving any problems we had.

Some open rates were low due to rejection from certain accounts, e.g., aol.com. Though this may have changed drastically since I've last used the product.

When I used Sendgrid it helped us determine issues we were having with subject lines using A/B testing. The reporting allowed us to see what worked, what didn't work and what kind of messaging is resonating with our readers.

Its a easy system and ready to start by sending an emails to all customers. Basic editing tools like email templates and other editors is good. A nice platform for business marketing and sales purpose.

Pricing plans are very expensive with SendGrid. The service is substandard, especially with regard to marketing emails. The support is even worse. They have a few nice fringe features but the core features that you need to get work done are not well developed. Click tracking is not very useful. the stats also get messy if you are not always exporting an reimporting your recipient lists.

Importing feature is not easy to use, so we faced many difficulties while using alots of features.

It is a simple system to jump in and start sending emails. The WYSISYG is good for basic editing. High level reporting is also easy to read and access.

For marketing purposes, there are not enough capabilities or level of detail provided. For example, I can't see or search my contacts by any tag or category, only by their email, itself. Segmentation is absolutely horrible- isn't set up in an intuitive manner and doesn't work most of the time. Support I give at B. I've always been able to reach someone via their chat (great) but the person on the other end of the conversation hasn't always been so knowledgeable or timely with their response.

Marketing email blasts, newsletters, etc.

Their stats page. It was very informative and gave various insights. Their support was very responsive and they actually accept that the fault is from their side and compensate it even from their end. The panel is easy to set up and they guide you with everything if you're new to email marketing.

Their IP pool, really annoying to deal with it and they push you to buy their dedicated IP which costs way more because it is included in a plan. For a price tag, they actually throw on you this is unacceptable. When requested to change your IP for better deliverablty they refused it saying it is automated. I've proved their IP is blacklisted and yet they refuse to change their IP and try to push a product when the solution should've been given automatically considering you're paying 100$+ a month.

Not really solved anything. Trying to move away from it now.

It was easy to attach as a plug in to Wordpress

It was slow and they forced you into bad IP pools when you start. The more you paid, the better IP pools you were put in.

I was trying to set up notifications out of the back end of Wordpress, so interested parties would know when a user completed a form. Realized zero benefits

No longer have to monitor outgoing mail non-stop

No way to forward dot com email in cPanel using API sender to mysite.com forward to [email protected] error gmail.com is not a verified sender! Huge bummer for most who forward website mail. No return mail headers to troubleshoot and tons of customer complaints of good mail getting returned. Real nightmare not owning your own mail server!

Add cname as allowed sender in spf seems to help.

I liked that SendGrid easily worked with the database needed to pull data for the subscribers.

I managed weekly emails that would go out to two different lists of clients. The problem I had came from the inability to differentiate the analytics of if someone was opening one email or the other. I need the extra data to

It was a solution to sending out weekly emails. The only benefit that I am aware of, as a marketer, was the ability for it to link to a database easily.

SendGrid was great for our transactional emails, but wasn't a great solution for anything beyond that email type.

The SendGrid interface was VERY difficult to use when trying to create custom email designs. I consider myself a relatively tech-savvy person, with enough knowledge to edit HTML, but this required full knowledge of HTML writing in order to create a good custom design. It required some serious dedication from our developers in order to correctly implement a solution.

Not provided

Frankly i have tried mailgun, sendpulse, sendinblue all are better than sendgrid i case of ease of use, pricing, and specially the support. i am using it from a long time and every time i face some kind of different issue

Their login system sucks, authenticator not working, text message not working, and you don't have option to recover account. If you want to contact support you have to login first, and what if your issue is login related.

SMTP is good, but not better. mailgun and other competitors are way more better.

I haven't been able to try as SendGrid automatically blocked our account.

On setting up the integration from Azure, Sendgrid didn't work, as it automatically blocked our account. Raising a support request is difficult, because of being unable to sign in. Once we did manage, there was no response from support either. I suggest to save your time and don't use SendGrid!

Automatically sending emails

Relatively easy setup, possible to completely without reach out to support.

Their customer support is bad and not clear. We have a very standard e-commerce customer service use case for transactional email. Our account was closed without any explanation whatsoever sighting 4 policies none of which were applicable to us. When we requested an explanation they just told me the case is closed on their end and they have no further comments .

Independent API

Nothing. They are incessant spammers. I guess if you're a spammer, it's perfect for you.

Everything. They are the biggest spammers ever. They'll take any client who promises to spam. Do not bother reporting spam abuse to them. They'll ignore it and send an automated response, then do nothing about it. They are incessant!

Stopping spam.

This company used to be very reliable but in the last several months that's changed. There are lots of delivery issues caused by their software and support tickets are not replied to in a timely manner.

The reliability of the sendgrid service has gone way down in the last several months. Most recently they had an issue with their connector to Google that started randomly dropping hundreds of messages. They then flagged the e-mail addresses as invalid so they couldn't' be sent to again. There was no way to clear this through their UI so we were just stuck. It wouldn't be as much of a problem if they responded to support requests, but alas, they don't do that very well either... They have outages with their systems almost weekly. We pay a lot of money to send almost 1 Million message a month, and we'd be better off just sending through our own mail servers. The core business of an E-Mail delivery service is to deliver mail reliably, and they can't seem to be able to do that. We'll be moving to a new service even though it's going to cost us a lot in development hours.

Guaranteed E-Mail Delivery

It's a powerful platform that powers email infrastructure for our app notifications and other key functionality. In theory it could help us move more quickly by editing email templates instead of manually coding notifications.

Maybe worst support I've ever experienced in a SaaS company. They changed the way they share data with us - by the way Sendgrid, it's OUR DATA! How can you tell clients using your system that we can't see opens/clicks for certain emails when that's exactly what we pay you for! We've literally reached out telling them we'd pay for support and nobody responds. Sendgrid must have hired their support team and structured their org around the DMV. We are miserable and the only reason we haven't left is bc we have to work through other key projects first.

In app notifications & customer facing functionality

There is nothing to like. You can do better than this with Microsoft IIS Virtual SMTP Server.

Product doesn't work as advertised. Support tickets unanswered and unacknowledged in 72 hours.

We weren't able to solve any of our problems our realize any benefits.

They havea decent stats page and can get email through spam filters.

No customer service Terrible webiste plugins Awful forms for email submissions Email template creator is terrible No customer service ETC.

We are just trying to send email for an ecommerce store. There are few benefits of this company

there is nothing to like about this company

Their arrogant behavior, they are entrenched behind an email wall and their responses are obscure and irrelevant.

I cancelled my account, because an arrogant tech all of a sudden accused me of inappropriate behavior and banned me from suing support.

Their logo looks okay, I guess. Their OC headquarters is down the street from one of my favorite restaurants (Haven Gastropub - check it out if you're in the area. Get the burger).

Literally everything. Their reporting is useless. Their dashboard doesn't sort emails by date of send, it just arbitrarily organizes emails. And, when you try to gain insight into how your emails performed, you can't compare emails. You have to manually export emails into an excel file and - get this - YOU HAVE TO SORT THROUGH THE COLUMNS YOURSELF. You can't select what columns you want to export. AND, when you export a selection of emails, for some unknown (*cough*stupid*cough*) reason they include the daily stats of each email for up to a week. Why? Maybe they think that data matters? Beyond that, I can't compare campaigns against each other in any sort of helpful way. With Campaign Monitor, I can compare campaigns with a couple clicks. With Hubspot, I can compare with a few clicks. Even Bronto - a company so old and clunky even other dinosaurs don't want to deal with it - can provide me relevant reporting. SendGrid? Nope. And don't get me started on customer support. I need to sacrifice a goat, give up my first born, and do a 30-day juice cleanse just to get an email from support. Only after I threatened to leave FOUR TIMES, did they grace me with a voicemail (no call - just a message) notifying me that they'd be able to get back to me about my urgent matter THE NEXT AFTERNOON. To say I'm displeased with SendGrid would be an understatement. SendGrid is more disappointing than my career choice is to my grandparents. SendGrid is more annoying than I was when I used to incessantly blast Yellowcard from my beat up Chevy S-10. SendGrid is a bigger pain in my derriere than the actual recurring pain in my derriere resulting from a bad skiing accident I had in Big Bear. In conclusion, SendGrid is an even bigger waste of time than the 27 seconds it took you to read this review.

Literally nothing.

The interface is OK. The documentation was barely OK.

Numerous problems. Import of 18K worth of customers didn't work. I am an experienced engineer and know that my CSV file was correct. Another problem was changing a login setting for a 2nd user and it caused the option to change their login credientials to vanish and required them to fix (and it took them two days to get back to me). Finally, when I tried to cancel the account it simply shows you the same page you try to cancel from with the Cancel button disabled. Can't believe these clowns have a decent rep.

Need transactional email. I ahve gone with ElasticEmail, wow they have an easy interface, and the price is great for my needs.