Twilio SendGrid Email API Reviews & Product Details

Great branding, nice, clean looking website... and that's about it.

User interphase is horrible, support is a nightmare, segmentation is confusing but the worst is the Email Builder. Utter crap. Sorry, guys. I think there's a lot to be improved before I continue to spend $50/mo on this.

In the last 10 years I have used Mailchimp, Mailjet, SendInBlue, SendPulse and several other, and Sendgrid is by far the worst.

Not a lot - it failed to meet our purpose, switching some our Mailchimp templates to Sendgrid was a long process, uploading email lists and establishing email deliverability was tough.

Our key goal with Sendgird was to send a triggered email series, and in setting up an account with Sendgird and realizing that it was not possible (only possible through Klaviyo) was disappointing!

We were trying to send a triggered email Welcome Series and was unable to do so.

Nothing. Their product is the same as a million others out there, except it comes with appalling customer service.

Policies and service. Subscription payment failed as I am awaiting a replacement credit card. Rather than allow several working days grace to cover such eventualities, my account was deactivated over a weekend. I was then unable to add a replacement card, as my account was deactivated. The process of reactivation is proving to be slow and hasslesome. The measure of a business is not in how it deals with its day to day activities, it is how it deals with problems. On that basis, Sendgrid come up very poorly!

Transactional email.

nothing... I ran a campaign... and it shut down AS I was sending... no explanation... no report... I used their own blog post which shows links to check the status of your website and mine passed with no issues... so still confused why this happened... and what the decision was based on.

Obnoxious company culture... no humanity No transparency with their decisions... rude, cold way of interrupting service... no one has replied to my complaint, despite trying to reach them a few times and this kind of behaviour will not have it impact their business?

just sending some emails in bulk no big deal... do they think they are rock stars that they can treat customers this way?

Nothing that I liked particularly, we started using the Sendgrid Marketing tools because we are Sendgrid API users, so it made sense to have everything in the same platform.

The pricing model is not good if you have large subscriber lists that you contact frequently, as they charge $10/10k contacts. Any decently sized ecommerce platform will struggle to justify the cost of idle subscribers in Sendgrid. Also the tool is not very sophisticated in terms of A/B testing, timezone split of sends etc - overall a pretty immature product for the price.

We use this tool for all marketing emails.

The UI looks great and the way the service/API is set up seems very easy to use.

Horrible, horrible customer service. Sent an email out to support in response to an "Account provisioning failed" email (which, despite what they claim on their support page, has absolutely zero explanation of why it failed and what to do next) to ask about how to proceed with the account verification/provisioning. Days passed and no response. I next opened a ticket directly in their customer support portal asking, specifically, what are the next steps for verification and why was my account not provisioned? Their response? "Hi there, Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.   Best of luck to you in your future endeavors, and I apologize for the inconvenience. Kindly, Erika" So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here? At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere." If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.

We were going to use them for transactional email (e.g. order confirmation, order receipts, shipping notifications, etc). No benefits though. We'll be using Amazon SES instead.

They were the worst company to deal with...they over charged and never delivered for three of our clients. They promised a credit never gave it then charged over $2100 for doing nothing.

We disliked everything and warn others to stay away. We provided them with opt in lists they only sent out 25% and charged us for 100% and over charged us by mistake , then promised a credit and claim our customer list wasn't good. We moved the same list to constant contact and no problems. Sendgrid email lies, cheats and fails on all levels.

We were sending an opt in lists for our client to provide client info and credits to accounts. We were attempting to communicate with clients.

The dashboards SendGrid provides are relatively helpful and clear. Their customer support is also decent, though you'll have a very tough time finding the phone number for it.

SendGrid has put no effort into making their interface easy to use. If you forget to fill a field out, you can click a button a thousand times and get no feedback on what you did wrong. Certain sections might be off-limits to you—rather than telling you why or simply greying them out, they will redirect you back to the dashboard page. Their SMTPAPI simply didn't work for us, and there's was no feedback anywhere about why it went wrong, though the API call itself seemed to succeed. Their support telephone number and email is nowhere to be found on their site. As a developer and a marketer, I would never use SendGrid again. All-in-all, it's an extremely poor service with very little effort put into making it seamless for users. They are clearly riding on their long-standing place in the market and are doing nothing new or helpful for users. Go with a newer, friendlier service out there—you'll quickly realize which ones care about their users.

Transactional emails, triggered from our backend.