Twilio SendGrid Email API Reviews & Product Details

It 'just works' and has transparent pricing that we can rely on. As a basic transactional email provider they are great but where sendgrid really shines is when you start using some of the more advanced features like email templates and marketing. We send 50k to 100k+ transactional emails each month with no issues at all.

Support responses are a bit 'canned' when there are platform issues and sometimes the transactional template index gets out of sync and can be difficult to deal with but this is rare and eventually, platform issues resolve. We are probably just catching the tail end of software updates when we see things like this.

We use the sendgrid email api for 3 purposes: 1) Transactional emails from all of our tools 2) Templates with dynamic variables. This allows all of our tools to share the same transactional library of emails. Makes maintenance and expansion super easy. 3) Localized emails: since you can have so many email templates we use this to send localized emails to our users. This has really increased click-through for us since much of our audience is global.

Integration with the SendGrid API is straight forward and just works, it is all great to have the smtp option for legacy apps

Additional smtp accounts uses up team member allocation, this should be separate

We send application transactions emails using the SendGrid API, which means we need a fast asynchronous and robust mechanism to send of emails, SendGrid does all these things

Their robust API has SDK's in every programming language I would need it for, and they have a fully responsive, well designed back-end that allows you easily manage all aspects of their service. The back-end user interface is a pleasure to work with, and i'm easily able to integrate their services into my code.

I have yet to find anything I dislike about the service, it's done nothing but solve problems for me.

When deploying websites on Google Cloud Compute Engine, you are not able to send mail through PHP. I solve this problem by using SendGrid to handle all e-mails going out. In fact, i'm able to easily track problems if e-mails don't get delivered. I can search by e-mail address and find out why an e-mail bounced.

I like the fact I can integrate SendGrid with my current emailing system and send quality emails that land in my subscribers inbox.

What I don't like is the send ability can be a bit limited as when you send out to a new list, customer support stops the sending and emails a list of questions asking what are you sending, etc. which I felt it was very intrusive .

I haven't had any problems with SendGrid email API. The benefits is control and leverage

99.99% up time. Low bounce rate. Awesome dashboard for analysis. Awesome Price.

There isn't anything to dislike....These people at sendgrid know what they are doing.

I had an app that sent out critical email based on a form submission. I was using godaddy client email system and emails would never be delivered. I almost lost a big business deal but after i switched to sendgrid everything was working like clockwork.

The real-time component and simplicity of implementation of their API has done a ton for us. Also the ability to see the status of each email transaction has made it easier for us to QA issues

It doesn't happen a lot but sometimes a few emails here and there get put on a block list.

The API has done wonders for us. We use SendGrid's API for sending weekly reports and service recovery alerts whenever patients have poor experiences. The instantaneous and real-time capability has added a ton of value for our service

The transactional email API is the best feature in SendGrid. I can't imagine going back to the old way of crafting email templates in a system.

In a recent event, a spammer abused of an unprotected form and sent inconsistent emails unsuccessfully for some days. However, our credit was consumed. It would be great to have an early warning of these cases.

Communication emails with our clients and transactional emails. In our system, every email is composed with the transactional email API and sent by SendGrid. We also integrate and send emails with the SMTP API

I primarily use the SendGrid API equipping websites with reliable email delivery. SendGrid's WordPress plugin takes minutes to set up and is completely reliable. The cativity activity installed by the plugin in the WordPress dashboard makes it easy to see that delivery is happening as expected. The plugin makes it easy to verify correct setup and see that my clients are, indeed, receiving a flow of email (even when I am not the recipient).

There's not much I don't like about SendGrid. If there were any room for improvement, it would be simplifying the user interface in the web dashboard. I do sometimes need to dig around to find things. One possible improvement might be to add a way to star or favorite frequently used sections. For instance, I'm typically interested in reviewing existing APIs or generating new ones. Being able to favorite these functions would be faster than digging through several levels of menus.

MOst people don't realize how poor mail delivery can be using the default services provided by website hosts. Most of my clients are online to generate leads, and there simply no room for a dropped transactional email or missing contact form enquiries. Using the SendGrid WordPress plugin and SendGrid API simply makes these problems go away. Since adopting the SendGrid mail API, I've had literally zero client complaints about lost transactional emails or undelivered contact form enquiries.

Sendgrid has exceptional deliverability - around 99% in my experience. No other email provider even comes close.

Not a dislike so much as a "wishlist." I wish it were easier to use it as a full-on autoresponder, rather than having to also have a "front end" through my shopping cart or other more user friendly interface.

The biggest issue for me was that new customers weren't receiving their welcome email/login details. We had a ton of customer service issues because of it, but once we integrated Sendgrid with our cart, those issues have pretty much vanished. Now it's rare that we hear from a customer who didn't get their login credentials.

The analytics are great and easy to read.

Sometimes hard to find where it shows what emails didn't go.

Sending emails automatically