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Twilio SendGrid Email API
4.0
(348)
by Twilio Inc.
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Twilio SendGrid Email API Reviews & Product Details

Twilio SendGrid Email API Overview
What is Twilio SendGrid Email API?

Twilio SendGrid is a trusted email delivery platform that lets users create and send emails. The platform ensures emails are engaging and easy to create with tools like drag-and-drop builders. It also features a lot of automation tools and comprehensive analytics all to help improve open rates, engagement, and conversions.

Company Twilio Inc.
Year founded 2008
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Twilio SendGrid Email API Categories on Findstack
Twilio SendGrid Email API Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support Email/Help Desk
Training Documentation
Languages English
Twilio SendGrid Email API Media
Disclaimer
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Last updated: May 18, 2024
Twilio SendGrid Email API logo
348 Twilio SendGrid Email API Reviews
4.0 out of 5
Small Business (50 or fewer emp.)
Oct 26, 2017
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"Do any humans work at this company?? short-sided way of treating customers"
What do you like best about Twilio SendGrid Email API?

nothing... I ran a campaign... and it shut down AS I was sending... no explanation... no report... I used their own blog post which shows links to check the status of your website and mine passed with no issues... so still confused why this happened... and what the decision was based on.

What do you dislike about Twilio SendGrid Email API?

Obnoxious company culture... no humanity No transparency with their decisions... rude, cold way of interrupting service... no one has replied to my complaint, despite trying to reach them a few times and this kind of behaviour will not have it impact their business?

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

just sending some emails in bulk no big deal... do they think they are rock stars that they can treat customers this way?

Small Business (50 or fewer emp.)
Jun 30, 2016
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"Non-responsive, does not answer the question, no explanation whatsoever"
What do you like best about Twilio SendGrid Email API?

The UI looks great and the way the service/API is set up seems very easy to use.

What do you dislike about Twilio SendGrid Email API?

Horrible, horrible customer service. Sent an email out to support in response to an "Account provisioning failed" email (which, despite what they claim on their support page, has absolutely zero explanation of why it failed and what to do next) to ask about how to proceed with the account verification/provisioning. Days passed and no response. I next opened a ticket directly in their customer support portal asking, specifically, what are the next steps for verification and why was my account not provisioned? Their response? "Hi there, Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.   Best of luck to you in your future endeavors, and I apologize for the inconvenience. Kindly, Erika" So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here? At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere." If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We were going to use them for transactional email (e.g. order confirmation, order receipts, shipping notifications, etc). No benefits though. We'll be using Amazon SES instead.

Small Business (50 or fewer emp.)
May 04, 2016
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"Sendgrid email is the worst"
What do you like best about Twilio SendGrid Email API?

They were the worst company to deal with...they over charged and never delivered for three of our clients. They promised a credit never gave it then charged over $2100 for doing nothing.

What do you dislike about Twilio SendGrid Email API?

We disliked everything and warn others to stay away. We provided them with opt in lists they only sent out 25% and charged us for 100% and over charged us by mistake , then promised a credit and claim our customer list wasn't good. We moved the same list to constant contact and no problems. Sendgrid email lies, cheats and fails on all levels.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We were sending an opt in lists for our client to provide client info and credits to accounts. We were attempting to communicate with clients.