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WordPress.com Website Builder Software logo
WordPress.com
4.4
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WordPress.com Reviews: 4.4/5 — Solid Choice

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
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Ask Questions about WordPress.com
What WordPress.com is best for?
How does WordPress.com compare to Squarespace?
What are the pros and cons of WordPress.com?
WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
A/B Testing / Conversion optimization
Accessibility / performance optimization
AI content / design tools
AI-powered content & layout generation
AI-powered site generation
Analytics and Reporting
Analytics / tracking integration
Analytics / tracking integrations
Analytics / traffic tracking
Analytics / visitor metrics
WordPress.com Media
WordPress.com video thumbnail
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WordPress.com 3
WordPress.com Screenshots
WordPress.com screenshot 1
WordPress.com screenshot 2
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 23, 2026
WordPress.com Website Builder Software logo
2,501 WordPress.com Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Jan 17, 2019
 Source
Overall Rating:
1.0
MV
Monica V.
Marketing Coordinator
Share
"i do not like Word Press"
What do you like best about WordPress.com?

I am not a fan of word pres. It takes forever to load and the coding is so different.

What do you dislike about WordPress.com?

I hate the coding and the lagging. It takes forever to run WordPress

What problems is WordPress.com solving and how is that benefiting you?

I feel like it was supposed to solve some website problems but it seems to be causing more problems than actually solving them.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Good only for basic needs"
What do you like best about WordPress.com?

Very easy to use. If you just want to write a straight blog with words and not worry about technical details then this is the one to use.

What do you dislike about WordPress.com?

It is not consistent when inputting code. For example, I past Twitter links in my posts all the time but some times a straight link works, while other times I need the code.

What problems is WordPress.com solving and how is that benefiting you?

Well it is where I keep my site. It is also easy to use.

Small Business (50 or fewer emp.)
Jan 30, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Very difficult to find like-minded writers."
What do you like best about WordPress.com?

Wordpress has many different blog layouts to choose from, and is incredibly customizable. It's also super easy to upload a Wordpress blog to your own domain.

What do you dislike about WordPress.com?

The matching and tag algorithm is variable at best. It makes it exceedingly difficult to find others who write about topics you are interested in. I have much better luck googling a blog topic than I do finding it through Wordpress itself.

What problems is WordPress.com solving and how is that benefiting you?

I am writing mental health pieces and compiling bits of my own research through Wordpress. It is incredibly easy to write and create a blog, as well as interpret statistics about your blog, but using it to find collaborators is impossible.

Small Business (50 or fewer emp.)
Jan 16, 2018
 Source
Overall Rating:
1.0
RM
Rick M.
Marketing Content Developer
Share
"A frustrating experience"
What do you like best about WordPress.com?

It is pretty easy to use when you operate within the basic confines of the templates they offer.

What do you dislike about WordPress.com?

Constant trouble with plugins breaking our website. Always struggling to customize things in a way that fits with our custom template.

What problems is WordPress.com solving and how is that benefiting you?

We have a website. We can usually edit it.

Small Business (50 or fewer emp.)
Nov 25, 2017
 Source
Overall Rating:
1.0
VP
Victoria P.
Owner
Share
"Too Complicated for Small Businesses"
What do you like best about WordPress.com?

The open platform allows for broad customizations. There are a lot of possibilities for the site.

What do you dislike about WordPress.com?

It isn't intuitive or simple. I have to do ALL the precise footwork in order to make small changes.

What problems is WordPress.com solving and how is that benefiting you?

People say our website is beautiful. It is eye catching and memorable. Customers can see class schedule and pricing.

Small Business (50 or fewer emp.)
Oct 12, 2017
 Source
Overall Rating:
1.0
SG
Slade G.
Service Manager
Share
"blahblah blah"
What do you like best about WordPress.com?

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What do you dislike about WordPress.com?

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What problems is WordPress.com solving and how is that benefiting you?

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Small Business (50 or fewer emp.)
Oct 10, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Outdated hard to use platform"
What do you like best about WordPress.com?

That it is free- that is probably all that I see as a positive.

What do you dislike about WordPress.com?

It is not user friendly or versatile in the least.

What problems is WordPress.com solving and how is that benefiting you?

The folks who built one of our partner websites used wordpress as the back end and it functions terribly. The only benefit is that it is cost-free.

Small Business (50 or fewer emp.)
Sep 07, 2017
 Source
Overall Rating:
1.0
LW
Lauren W.
Owner
Share
"Wordpress Review"
What do you like best about WordPress.com?

Wordpress is a great site for coding if you're looking to have a website from scratch. It doesn't offer a lot of user interface for beginners, so it's a better website for those that are advanced in graphic design or the website industry specifically.

What do you dislike about WordPress.com?

Not easy for beginners to create a website or manage.

What problems is WordPress.com solving and how is that benefiting you?

Able to code your own website and unlimited design choices.

Mid Market (51-1000 emp.)
Aug 17, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"A necessary evil"
What do you like best about WordPress.com?

when i lament to others about how terrible my wordpress experience is they are familiar, and can lament back to me. its a bonding experience

What do you dislike about WordPress.com?

essentially everything. the pages load terribly slow, it crashes all the time, plugins randomly break pages, and most of the worst websites I've visited or worked on are built with wordpress

What problems is WordPress.com solving and how is that benefiting you?

we use it as a marketing website. It's better than not having a website

Mid Market (51-1000 emp.)
Jul 27, 2017
 Source
Overall Rating:
1.0
AA
Andrew A.
Business Development And Marketing Specialist
Share
"Wordpress.com IS NOT Wordpress.org"
What do you like best about WordPress.com?

Wordpress.com is for the blogger who really has no understanding of content management systems or website design. For this person it may prove to be a simple way to start a blog or simple website.

What do you dislike about WordPress.com?

Wordpress.com seems to operate under the guise that it is Wordpress.org. This can cause some frustration to users who want more control of their content management system. Wordpress.com is very limited in its scope of customization. You will have Avery hard time deviating from the theme you select. If you have a vision for your website, avoids Wordpress.com

What problems is WordPress.com solving and how is that benefiting you?

Our company previously used Wordpress.com to create a blog for our business. Unfortunately the user was confused when setting it up and we were on Wordpress.com'S hosting platform even though our content management system was Wordpress.org (they do not communicate well). This caused quite a bit of frustration and confusion for the original user. Enough that we had to find a way to transfer the site away from Wordpress.com.

Small Business (50 or fewer emp.)
Jan 20, 2017
 Source
Overall Rating:
1.0
SM
Sam M.
Sports Show Host
Share
"Horrible"
What do you like best about WordPress.com?

Absolutely nothing. It is the worst product I have ever used as a website

What do you dislike about WordPress.com?

Everything. It is slow, clunky, unresponsive, unintelligent and makes it very hard to use

What problems is WordPress.com solving and how is that benefiting you?

There are no benefits to this product. I work on a magazine website and it does absolutely nothing.