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WordPress.com
4.4
(2,501)
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WordPress.com Reviews & Product Details

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
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Crevio
Sponsored
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$29.00/month
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Ask Questions about WordPress.com
What WordPress.com is best for?
How does WordPress.com compare to Jimdo?
What are the pros and cons of WordPress.com?
WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
Analytics and Reporting
Blog Integration
Contact Management
Custom CSS and HTML Editing
Custom Domain Support
Customizable Templates
Drag-and-Drop Editor
E-commerce Functionality
Email Marketing Tools
Event Management
Form Builder
GDPR Compliance
Hosting Services
Image and Video Galleries
Live Chat Support
Membership Sites
Mobile Optimization
Multi-language Support
One-Click Publishing
Online Booking Tools
Responsive Design
SEO Tools
SSL Certification
Social Media Integration
Template Selection
Third-Party App Integrations
User Permissions
Website Backup
WordPress.com Media
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WordPress.com 1
WordPress.com 2
WordPress.com 3
WordPress.com Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 10, 2025
WordPress.com Logo
2,501 WordPress.com Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Jul 06, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress websites"
What do you like best about WordPress.com?

There are great, professional themes that make the website look great. The templates are easy to use and look fantastic.

What do you dislike about WordPress.com?

Without templates it can be hard to use, and coding is too difficult.

What problems is WordPress.com solving and how is that benefiting you?

It’s a great, cost efficient website builder. It helps create websites that we couldn’t otherwise create ourselves. It helps us sell our products in a professional manner.

Small Business (50 or fewer emp.)
May 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best program for media/communications"
What do you like best about WordPress.com?

Wordpress is among the easiest programs to use. It has many options to be able to customize your work

What do you dislike about WordPress.com?

It takes a bit to follow. I wish there was more of a tutorial before you begin

What problems is WordPress.com solving and how is that benefiting you?

Media/communications

Small Business (50 or fewer emp.)
May 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Awesome blog site"
What do you like best about WordPress.com?

I love that it’s easy to build your blog whether it’s the free site builder or you choose to go premium. He designs are amazing

What do you dislike about WordPress.com?

Nothing at all. It’s eady to use and easy to share my blog

What problems is WordPress.com solving and how is that benefiting you?

It’s beneficial to build your own blog site with Wordpress, it’s essy to market your blog as well

Small Business (50 or fewer emp.)
May 03, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress has come a long way!"
What do you like best about WordPress.com?

I first started my blog on Wordpress in 2007! And since then have been impressed with every aspect of how the product grows, from more appealing themes to ease of user friendliness on the backend.

What do you dislike about WordPress.com?

More free plugins and themes. Better support, possibly live or chat instead of just online forums.

What problems is WordPress.com solving and how is that benefiting you?

I have a personal portfolio, three author websites and a recipe website on Wordpress. Our book review site used to be on WP but we upgraded to ExpressionEngine.

Small Business (50 or fewer emp.)
May 02, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"WordPress is easy to use"
What do you like best about WordPress.com?

WordPress is easy to navigate & modify your website!

What do you dislike about WordPress.com?

I wish there were more standard templates available

What problems is WordPress.com solving and how is that benefiting you?

We use WordPress for our company website. It provides an easy to use interface for keeping our site up to date.

Small Business (50 or fewer emp.)
Apr 04, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Creates Beautiful Sites!"
What do you like best about WordPress.com?

The platform is incredibly user-friendly and can create a variety of sites with the same outline.

What do you dislike about WordPress.com?

I really can't think of anything I dislike. It's been easy to train in, and easy to use.

What problems is WordPress.com solving and how is that benefiting you?

Creating beautiful sites for companies with the use of this program.

Small Business (50 or fewer emp.)
Mar 31, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"WordPress is a terrific tool"
What do you like best about WordPress.com?

I’ve used Wordpress for my website for almost 8 years and it is without fail, great!

What do you dislike about WordPress.com?

The cost for some of the advanced features can be prohibitive.

What problems is WordPress.com solving and how is that benefiting you?

Getting the word out about services, virtual presence, very adaptable.

Small Business (50 or fewer emp.)
Mar 30, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Creativity"
What do you like best about WordPress.com?

I like that I can easily express my creativity

What do you dislike about WordPress.com?

Hard to navigate through the pages on site

What problems is WordPress.com solving and how is that benefiting you?

Easy marketing and way to get word out there

Small Business (50 or fewer emp.)
Mar 30, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"User Friendly with lost of options"
What do you like best about WordPress.com?

I like the customization options with so many of the templates.

What do you dislike about WordPress.com?

I didn't like that you can't move boxes/widgets around within the templates, so instead you have to choose a template that is already laid out how you want it or have one custom made.

What problems is WordPress.com solving and how is that benefiting you?

Easy to update and navigate, and I've noticed that I can keep track of basic viewer stats without adding an additional analytics program or plugin.

Small Business (50 or fewer emp.)
Mar 27, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress Review"
What do you like best about WordPress.com?

the customer support is great and i absolutely love the tutorials and the various tools I am able to use.

What do you dislike about WordPress.com?

It’s tricky to catch onto the layout, i honestly don’t have any other complaints about wordpress. I think it is great!

What problems is WordPress.com solving and how is that benefiting you?

Provides a place to have my blog!

Small Business (50 or fewer emp.)
Mar 25, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy, user friendly blog site"
What do you like best about WordPress.com?

The ability to customise it the way that I like for my business.

What do you dislike about WordPress.com?

I dislike that I can't change the way the blog is organised without changing the entire theme.

What problems is WordPress.com solving and how is that benefiting you?

Time management. If I want to educate my students, its easy to write a post and send it to them. Any one interested in sessions with me, I send them my posts on what I do and how it benefits them. I can educate my clients on stretches, techniques and whatever else I choose but instead of having to specifically write it out, I make a post and send it to them. It is so much easier than spending hours a day sending the same messages.

Small Business (50 or fewer emp.)
Mar 23, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Streamlined but super customizable experience for whatever your web needs"
What do you like best about WordPress.com?

Even without plugins, there are so many features natively built into building, organizing, and archiving blog and news posts.

What do you dislike about WordPress.com?

The limitation on templates can hurt some power users that prefer full control over their layouts though this shouldn't deter too many people from using the .com over self hosting.

What problems is WordPress.com solving and how is that benefiting you?

We currently use Wordpress to build interactive white papers, e-books, and to date our biggest projects are our conferences which host all of our speakers, agendas, and other important info.

Small Business (50 or fewer emp.)
Mar 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best CMS in the industry (duh) "
What do you like best about WordPress.com?

Extremely user friendly platform. Easy to use and navigate. Flexible for developing sites of any size and needs. Easy to train clients on how to update their content on their site.

What do you dislike about WordPress.com?

Interface is somewhat outdated, but they constantly coming up with new updates.

What problems is WordPress.com solving and how is that benefiting you?

Website building and management. On-sote SEO management

Small Business (50 or fewer emp.)
Mar 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Flexible"
What do you like best about WordPress.com?

Wordpress offers a lot of flexibility! If you can imagine it, you can build it.

What do you dislike about WordPress.com?

Security can be a concern because it’s used so often, there are frequent needs or update security.

What problems is WordPress.com solving and how is that benefiting you?

We’re able to build almost any website you can imagine. Wordpress gives so much flexibility to the user to develop any look or capability or design. Plus, there are so many developers that work with Wordpress than you can find almost anything out on the market.

Small Business (50 or fewer emp.)
Mar 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress is a great tool for both inexperienced and experienced bloggers"
What do you like best about WordPress.com?

I love that Wordpress has a free version in addition to their paid version. I've been using Wordpress for a long time and I really love the ease of use. I also love all the great ways to customize your website. Wordpress reminds me of Tumblr x 1,000 because it's an easy to use blog but has many other web design capabilities like customization of CSS.

What do you dislike about WordPress.com?

I have yet to find something I dislike about Wordpress. I think that they've got everything covered. I'm excited to see how they progress and improve because I really don't see anything wrong with it.

What problems is WordPress.com solving and how is that benefiting you?

Wordpress is a great way to create websites for clients because it makes it easy for clients to then go into Wordpress and manage their website. I love that they have tips and information within the dashboard so you know what changes need to be made and where.

Small Business (50 or fewer emp.)
Mar 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress.com helped us build our blog pages"
What do you like best about WordPress.com?

Easy to use - no coding necessary. Don't have to be an expert on websites to use. But getting proper training up front is important to use it correctly.

What do you dislike about WordPress.com?

has great limitations on what can be done and manipulation of content

What problems is WordPress.com solving and how is that benefiting you?

Our blog page and also our river cruise pages are on WP

Mid Market (51-1000 emp.)
Mar 21, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I love Wordpress"
What do you like best about WordPress.com?

I will continue to use wordpress, for its ease of use and great tools. I think that there is definitely a learning curve, but it is easy to teach others about as well

What do you dislike about WordPress.com?

There are some complications with plugins and using outside themes, but those aren't really word press issues

What problems is WordPress.com solving and how is that benefiting you?

Getting website edits done at lower costs

Mid Market (51-1000 emp.)
Mar 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use, professional, fool-proof"
What do you like best about WordPress.com?

My favorite thing about word press is how easy it is to use. The platform is very intuitive.

What do you dislike about WordPress.com?

Sometimes formatting can be a little difficult.

What problems is WordPress.com solving and how is that benefiting you?

A great place to house our blog that allows us to still customize the look of our website.

Small Business (50 or fewer emp.)
Mar 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"excellent for websites and blogs"
What do you like best about WordPress.com?

Wordpress woocommerce is a great ecommerce platform.

What do you dislike about WordPress.com?

I wish there was a way to not let people know it was Wordpress when going to /login

What problems is WordPress.com solving and how is that benefiting you?

Ecommerce website, higher quality and cheaper than Shopify.

Small Business (50 or fewer emp.)
Mar 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"WordPress- Easy to use and update"
What do you like best about WordPress.com?

Very organized, easy to add widgets, easy to edit HTML/CSS

What do you dislike about WordPress.com?

Sometimes you have to delete the cache for edits to show.

What problems is WordPress.com solving and how is that benefiting you?

Easy to host websites, create websites

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