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WordPress.com
4.4
(2,501)
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WordPress.com Reviews & Product Details

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
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Crevio
Sponsored
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$29.00/month
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WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
Analytics and Reporting
Blog Integration
Contact Management
Custom CSS and HTML Editing
Custom Domain Support
Customizable Templates
Drag-and-Drop Editor
E-commerce Functionality
Email Marketing Tools
Event Management
Form Builder
GDPR Compliance
Hosting Services
Image and Video Galleries
Live Chat Support
Membership Sites
Mobile Optimization
Multi-language Support
One-Click Publishing
Online Booking Tools
Responsive Design
SEO Tools
SSL Certification
Social Media Integration
Template Selection
Third-Party App Integrations
User Permissions
Website Backup
WordPress.com Media
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WordPress.com Screenshots
WordPress.com screenshot 1
WordPress.com screenshot 2
WordPress.com screenshot 3
WordPress.com screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 17, 2025
WordPress.com Logo
2,501 WordPress.com Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Dec 13, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy-to-go web solutions for beginners"
What do you like best about WordPress.com?

Its seamless integration with as much as free plugins & marketing tools like Mail Chimp lets beginner-level marketers grow their audience base and promote their services.

What do you dislike about WordPress.com?

Building a WordPress platform is suitable for all. But, when it comes to customization, we hesitate to invest as it will be expensive. Also, being an open-source platform - vulnerability is one of the significant drawbacks.

What problems is WordPress.com solving and how is that benefiting you?

It helps me not to depend on the developers and stay out of coding to build a website. Also, it saves a lot of time & money with plug-ins to have the website more functional.

Mid Market (51-1000 emp.)
Dec 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Still Going Strong"
What do you like best about WordPress.com?

It is still an industry standard CMS for anyone who needs to manage or build a website - which is practically any and every business. I appreciate that it is highly supported by Wordpress itself but also a lot of content creators. You can find tutorials easily online.

What do you dislike about WordPress.com?

I can't think of anything major. Perhaps frequency of updating gets annoying, but it's the nature of staying secure.

What problems is WordPress.com solving and how is that benefiting you?

It is solving the need to manually manipulate and create code from scratch. It saves loads of time and endless tweaking.

Small Business (50 or fewer emp.)
Oct 30, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Good platform for anyone to start with a new website"
What do you like best about WordPress.com?

I created my 1st website on wordpress.com and at that time I did not have the funds to onboard a web developer hence I have to do it aby my self and it was very easy to do so with wordpress.com

What do you dislike about WordPress.com?

not much mostly all the feature or plugins i was using were good but yes you get a lots of updates on wordpress and not all have to be installed so please check on that

What problems is WordPress.com solving and how is that benefiting you?

For a small business owners like me, to have a website is a must but many are not able to do so due to lack of expertise and fund but with WordPress

Small Business (50 or fewer emp.)
May 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"We use it for every site!"
What do you like best about WordPress.com?

How easy it is for it to integrate with literally anything we need!

What do you dislike about WordPress.com?

The UI is still a little dated and could be updated some.

What problems is WordPress.com solving and how is that benefiting you?

They make it really easy for us to build out all of our clients sites as well as easy to send data to and from multiple sources.

Mid Market (51-1000 emp.)
Apr 18, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best CMS"
What do you like best about WordPress.com?

Wordpress is the best CMS on all points. Easy to install and to contribute, a huge and reactive community. We use it as a base for many of our sites and it's a real pleasure to work on it.

What do you dislike about WordPress.com?

The negative points are quite few, but it is important to know that the site under wordpress often privileged targets for hackers, so it is important to maintain it regularly updated to avoid bad surprises.

What problems is WordPress.com solving and how is that benefiting you?

This is a great basis for building a site and maintaining it over time. The contribution part is relatively easy to use and the customization possibilities are almost infinite There are also a lot of plugins that allow to make the site evolve as you want.

Mid Market (51-1000 emp.)
Apr 05, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A good platform to start our website journey"
What do you like best about WordPress.com?

Easy to use and customizable by adding plugins as and when we want.

What do you dislike about WordPress.com?

Nothing much as of now since I find it to be useful. So no major complaints

What problems is WordPress.com solving and how is that benefiting you?

I have started my journey as a website developer and WordPress.com is the go-to for beginners.

Small Business (50 or fewer emp.)
Mar 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Hosting for WordPress"
What do you like best about WordPress.com?

WordPress.com is the place where I can start developing websites quickly without thinking much. WordPress.com is basically a hosting provider that provides hosting based on WordPress CMS. It comes with thousands of themes and plugins, making it easier for small businesses to develop websites without spending much on infrastructure.

What do you dislike about WordPress.com?

i) Too many options for themes and plugins create confusion. ii) Due to the popularity of WordPress, it gets on the radar of spammers. iii) Using heavy themes and plugins can make the site slower

What problems is WordPress.com solving and how is that benefiting you?

WordPress.com provides is hosted version of the most popular Content Management System, WordPress Software. The availability of so many themes, pre-built templates and plugins makes it easier for me to deploy a website at a least amount of time.

Small Business (50 or fewer emp.)
Oct 23, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Perfect CRM for managing website"
What do you like best about WordPress.com?

It is easy to use, drag and drop features is flexible and providing the opportunity to design the website as per need in just couple pf hours. It has regular updates on theme and plugins so that we are save from threat effect

What do you dislike about WordPress.com?

In my using experience WordPress is best CRM to manage and handle website easily as compared to other php framework.

What problems is WordPress.com solving and how is that benefiting you?

Easy to learn, can update same post many times also have options of revision in which we can restored the previous version. Help to make our organization branding online over Internet. Help to show our services in intuitive way

Small Business (50 or fewer emp.)
Sep 12, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress is one of the premiere solutions for SME and personal websites"
What do you like best about WordPress.com?

WordPress truly is a one-stop shop for development savvy or first-time website creators. While its best features and wealth of customization are aimed at those with development knowledge, most beginners can get a site live and working when combining WordPress with a third-party provider and get an install up and running in minutes.

What do you dislike about WordPress.com?

WordPress has very few things that I dislike honestly. The creative and front/back-end control level I get in the build process is far above any competitor. If I had to choose anything, it would be the "blocks" builder recently introduced as the default page builder. It's clunky, non-intuitive, and poorly designed. It offers little to no visual ability to preview changes on the fly and can be frustrating to implement designs. As a result, I consistently implement sites using a theme and plugin such as Elementor.

What problems is WordPress.com solving and how is that benefiting you?

WordPress has made building and managing a professional website accessible to nearly anyone who wants to create one. However, it excels beyond it's competitors by not just allowing templated designs and gated content features. As a result, you can scale from a single-page informational site to a multi-functional e-commerce business site with minimal effort and add support functions or server-based redundancies with the click of a button.

Small Business (50 or fewer emp.)
Aug 13, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Web builder"
What do you like best about WordPress.com?

Professional standard aura, ability to integrate plugins, SEO optimization and easy to use.

What do you dislike about WordPress.com?

Nothing so far as I'm enjoying every bit of it

What problems is WordPress.com solving and how is that benefiting you?

I'm benefiting personally as it has helped me in building more professional skill from SEO optimization to building a website that converts for small business owners

Small Business (50 or fewer emp.)
Aug 11, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very useful for non programmers"
What do you like best about WordPress.com?

We can create a website without coding a single line.

What do you dislike about WordPress.com?

Websites created in wordpress contain bugs.

What problems is WordPress.com solving and how is that benefiting you?

While websites are essential for any online business to stand out from the crowd, Wordpress makes it easier for non-programmers to create a good website for free.

Mid Market (51-1000 emp.)
May 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"WordPress.com user review"
What do you like best about WordPress.com?

WordPress is very easy to use for beginners. There is a simple dashboard with different menu options listed in the sidebar. We can easily create posts and pages, customize your website design as per our needs, add navigation menus, and many more.

What do you dislike about WordPress.com?

The set up process seems complicated, it's somewhat expensive to maintain, and there is a bit of headache to keep worrying about code, maintenance and the website getting hacked.

What problems is WordPress.com solving and how is that benefiting you?

It is being used as a content management system (CMS) to host and build the website. The architecture is being used to customize as per the fit of the business, and also for getting customer feedbacks

Small Business (50 or fewer emp.)
May 19, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"We use a lot of CMS products and Wordpress wins."
What do you like best about WordPress.com?

Wordpress has everything, it is easy to set up and fully customisable. We work installing technology on a lot of website builders so get a lot of exposure. Our opinion is: Best = WP > SquareSpace > Duda > Wix = Worst

What do you dislike about WordPress.com?

I think the biggest turn off for our clients is the lack of ease of use. They could easily have a Simple mode and an advance mode to try to address this. The other issue with Wordpress is that lots of beginners set it up wrong and quite frankly create 'bad' WP builds which makes WP look bad. The problem here was not WP, it was the developer that built it, but WP does not protect against such mistakes.

What problems is WordPress.com solving and how is that benefiting you?

Building websites and performing installations across a whole range of different sites. We run about 200 websites on wordpress and host another 100 more. It really is the best CMS out there.

Small Business (50 or fewer emp.)
Apr 30, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great platform for building and maintaining website"
What do you like best about WordPress.com?

I like that WordPress makes it easy to add new content to your website, whether it's a blog or a page. And it's also incredibly easy to use and rearrange the menus, add photos, etc. It's a very user-friendly platform if you aren't an HTML or CSS expert. But at the same time, HTML and CSS experts can help you set it up so you get the best possible version.

What do you dislike about WordPress.com?

It can be confusing to know how to use it until you've set up a few pages, posts, menus, etc. It isn't always intuitive in where you find things and how things work together. And a random small thing -- I also typically find strange spacing issues when using the headline tags and bullets ... regardless of what template or CSS is being used. Random, but true.

What problems is WordPress.com solving and how is that benefiting you?

We use WordPress for our company's website, and it has been a huge improvement in being able to update the website, change navigation, add new pages or blogs or events, and generally just to keep our clients updated and happy through our website. It also integrates well with our email software.

Small Business (50 or fewer emp.)
Mar 18, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best CMS in the world"
What do you like best about WordPress.com?

Wordpress is one of the best CMS I have ever used. I have built all my sites using Wordpress. The best part of using it is its community support and vast library of themes and plugins.

What do you dislike about WordPress.com?

There's nothing to dislike, I'll have to think for hours and hours to find one drawback of using Wordpress.

What problems is WordPress.com solving and how is that benefiting you?

With the help of wordpress, I am able to create websites without having to worry about coding, backend, or anything that's required to build fully functional websites. The best part is that there are hundreds of themes available which can be easily setup to start using Wordpress. Backups can be integrated into cloud storage, migrations are easy, and automating things is also easy.

Small Business (50 or fewer emp.)
Mar 09, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wordpress review"
What do you like best about WordPress.com?

WordPress content management system is really clean cut, unique and straightforward, i like the ease of use from getting your site developed to going live, learning curb is pretty easy.

What do you dislike about WordPress.com?

many times there will be updates to plugins or WordPress itself which in turn may break plugins, a little backward compatibility at times will do well as to not have any downtime in reverting.then again that what staging sites should be for

What problems is WordPress.com solving and how is that benefiting you?

with WordPress i solving many problems such as not having to dive deep into the coding of developing a website anymore and can do it as fast as possible, it makes develop to finish site much faster

Small Business (50 or fewer emp.)
Feb 03, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Website Creating Platform for Non Coders"
What do you like best about WordPress.com?

The Support The Plugins Ease of creation of sites

What do you dislike about WordPress.com?

Mostly tough to run ecommerce sites on wordpress

What problems is WordPress.com solving and how is that benefiting you?

Problems includes the learning customisation for speed improvement Benefits would be the fast creation of websites and blogs with minimal or no coding knowledge

Small Business (50 or fewer emp.)
Jan 26, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The most user friendly CMS"
What do you like best about WordPress.com?

I love how people can customize their website using WordPress to execute the look and feel they have been looking for. Plugins allow users to search and implement new widgets, tasks, automation, and more.

What do you dislike about WordPress.com?

I think WordPress could do a better job of guiding users (especially new users) through tasks to set up and maintain their websites. A WordPress on CMS trainer would be beneficial for all users. As someone who has experience operating around the CMS there are still many basic things that I'm discovering.

What problems is WordPress.com solving and how is that benefiting you?

People often approach me asking how to build their website; WordPress solves a lot of their problems with its versatility, from eCommerce to hosting a variety of media types. The use of Elementor has provided so many benefits to the people I interact with.

Mid Market (51-1000 emp.)
Jan 05, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"WordPress is fantastic"
What do you like best about WordPress.com?

It's free and easy to use. There are lots of themes and plugins you can add which removes the need for developers

What do you dislike about WordPress.com?

No downsides that I can think of as a user of 10+ years

What problems is WordPress.com solving and how is that benefiting you?

Being able to develop a website and blog that looks great quickly

Mid Market (51-1000 emp.)
Dec 31, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"WordPress user review"
What do you like best about WordPress.com?

It is a very good and user-friendly platform for all bloggers who considers it as a hobby. It is free for upto 3GB of space. Adding website content is very fast and simple and making updates are very easy.

What do you dislike about WordPress.com?

It has a very poor Search Engine Optimization ranking. Sometimes the website goes down without any notice. Even the pages have very slow speed. There are also website vulnerability issues in using WordPress.

What problems is WordPress.com solving and how is that benefiting you?

We are using WordPress as a blogging tool to design our own web page and updating contents from time to time. We also make important communications through pages and comments as well.

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