Zoho Assist Reviews & Product Details

The tools to navigate, ability to produce reports with the integration of other software from Zoho

Speed to access. However, not the speed to move once in.

Our clients are in the dentist field as well as small business. No one has the time to wait. The way we work makes our clients love the support. That why a good remote tool it's critical

The features available are scalable to any level of networking. We will deploy for a large network this week, after trying a dozen options. The cost if reasonable enough to not cut into the margins.

Understandable, but on slower connection, tends to disconnect but reconnections are auto, so not a biggie. (and very rarely required to connect to a client w inadequate bandwidth)

Remote access. Dashboard to monitor all aspects of network(s). Using tools to address and identify issues, and upgrade needs.

I am extremely happy with Zoho as a whole, not even just Zoho Assist. The application is quick to deploy, easy for my customers to either do On-Demand or Unattended Access, which is GREAT from a technology standpoint. The best part as to our growing small business, is the price point. We do not have to worry about spending literally THOUSANDS of dollars on a Cloud or Self-Hosted solution, and I'm talking over $7k for some of these solutions. I extremely love the fact that they offer a month-to-month plan. How are you supposed to grow as a business unless you have capital backing. Zoho makes it easy and allows for my company to grow with intention.

I really don't like filling out this particular section, because there's not much of anything to complain about Zoho. Their support team, after requesting an extension and putting in notes about having issues with Mac OS computers not allowing you at the login screen to move the mouse, so an unattended wake-up process isn't the best (with the most recent Mojave OS, so by the time you read this review, it might be fixed)...they CALLED me, and left a voice mail advising of my comments, and some workarounds. Who does that?? THAT'S why I choose Zoho, they truly try to help and care.

I've been able to grow with intention, and offer virtual support, not needing colleagues or associates to be on site all the time at offices, saving me and my company a lot of money. We still do in-person visits every so often, but the amount of money we have been able to save with travel costs ALONE has been incredible, and I cannot truly thank Zoho for offering such a quality product, professional looking, at a great price point, so that someday, my company can help and hire more people.

Connection was great with very little or no lag at all. I like the ready available tools/commands for the most common tasks.

During the trial period I did not find anything I disliked.

Remote Support for our customers. Improved user and customer experience. Decreased support time due to ease of use and connection quality.

Invite any user for remote session with join.zoho.com/XXXXX this is simple to tell even on call. premium remote desktop tool which is perfect in organisation Zoho made admin panel or assist panel to get history or remote session is completely awesome, can visit by assist.zoho.com Remote admin options like reboot, reboot in safe mode made easy while troubleshooting issues Files transfer made easy as well

Only pricing is the concern, but zoho didnt dissapointed as this is wonderful

Remote sessions made ease as many administrative & cleanup features has been deployed

easy to use and simple to install in all the PC

missing drag and drop of document on standard licence should not be a separate feature

i fix my pc remotely

Zoho is simple to use and works at any Operarional system I have ever tried. I can simply generate a number and my client access my widget and downloads the remote access software Which gets deleted after section is finished.

My client has to allow Administrator access more than once in the same section and sometimes that gets annoying. I also did not like When my clients have a hard time downloading the sofrware after I have given then my session number, they have to click transfer but after that the software takes a little while to run When speaking of computers.

I solve anything with Zoho, since I can restart clients computer and wait for it to come back, I can Solve Printer issues, I can solve even DNS issues sometimes, Zoho does connect right after internet is back and running and I don't even notice my session has been cut off.

the cost it is much cheaper than gotoassist. The Product is also integrated with Zoho desk easy to launch and there is also a easy to use desktop plugin. There support staff is really friendly and helpful.

Nothing yet it works the same as GoToAssist at least how we use it i had a few complaints about speed in the begging but we have seep to resolve those issues might have been on out client side.

We are a software company that supports hundreds of customers through out the united states zoho makes it easy and fast we are able to take control of out customers system fix the problem and even push out a update.

Easy for end users to use and connect, fast and responsive. Clients find it easy to use and the overall system works great. You can implement a direct link on your website for your clients to enter a code from where the software will then download and install, it will also then connect automatically to your end.

Installation instructions for end user side could be easier and faster

Small issues solved remotely now. No need to drive out to a client site. Faster response time to issues.

Being able to only have one sign on makes it easier for the team to provide remote support. Also, being able to group computers by customer and then secure each group provides security for individual customers.

Setting up groups was a bit hard to find. Tech Support helped solve this.

This product streamlines the remote access to our customer computers allowing us easy troubleshooting.