Best Social Customer Service Software for Medium-Sized Businesses

Products within the broader category of Social Customer Service have a lot in common and are aimed at solving business challenges for companies of various sizes. Yet, there are notable differences in the setup, features, pricing, customer support for medium-sized businesses compared to larger enterprises. Therefore, it's crucial to guide mid-market companies towards the suitable Mid-Market Social Customer Service Software options that cater to their specific requirements.
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Freshchat logo
Freshchat
4.5
(306)
Free plan available
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anch... Learn more about Freshchat
Freshdesk logo
Freshdesk
4.4
(3,051)
Free plan available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk
Front logo
Front
4.7
(2,019)
Starting at $19.00/month
Front is a customer communication hub that features a highly lauded modern interface inspired by email... Learn more about Front
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Tidio logo
Tidio
4.7
(1,413)
Free plan available
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The p... Learn more about Tidio
Zoho Desk logo
Zoho Desk
4.4
(5,205)
Starting at $20.00/month
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk
Gorgias logo
Gorgias
4.6
(504)
Starting at $10.00/month
Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias
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LivePerson logo
LivePerson
4.2
(158)
Starting at $599.00/month
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that le... Learn more about LivePerson
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Respond.io logo
Respond.io
4.8
(152)
Free plan available
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp... Learn more about Respond.io
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Userlike logo
Userlike
4.4
(453)
Free plan available
Userlike is a live chat software that is largely considered one of the leading software options in its... Learn more about Userlike
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Zendesk Chat logo
Zendesk Chat
Starting at $49.00/month
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all... Learn more about Zendesk Chat
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