Freshdesk Contact Center vs Intercom
Take a look at how Freshdesk Contact Center and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- Amplitude Analytics
- AppSumo
- Automate.io
- BRYTER
- Baremetrics
- BigCommerce
- Bubble
- Cakemail
- ChatBot
- Clearbit
- Close
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Creatio
- Dialpad Talk
- Duda
- EngageBay
- Enonic
- Flowrite
- Framer
- Freshdesk
- Freshsales
- Freshservice
- GUDSHO Video
- Ghost
- GitHub
- GoToWebinar
- Google Forms
- Help.com
- Hostinger Website Builder
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Jira Core
- Landbot
- Litmus
- Livestorm
- Mailercloud
- Mailmodo
- Managed Server Hosting
- Microsoft Teams
- Nimble
- Outgrow
- Overloop
- PartnerStack
- Pinecone
- PostHog
- Postmark
- Respond.io
- Retool
- Segment
- Shuffle
- Site123
- Sitecore Experience Manager
- SmartSuite
- Softr
- Streak
- Stripe
- SupportBee
- Supportbench
- Time Doctor
- Ucraft
- Viewabo
- Wistia
- WooCommerce
- Wrike
- Zapier
- Zendesk Chat
- Zowie
- folk
- noCRM.io
- tawk.to
Total integrations:
66
- Amplitude Analytics
- AppSumo
- Automate.io
- BRYTER
- Baremetrics
- BigCommerce
- Bubble
- Cakemail
- ChatBot
- Clearbit
- Close
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Creatio
- Dialpad Talk
- Duda
- EngageBay
- Enonic
- Flowrite
- Framer
- Freshdesk
- Freshsales
- Freshservice
- GUDSHO Video
- Ghost
- GitHub
- GoToWebinar
- Google Forms
- Help.com
- Hostinger Website Builder
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Jira Core
- Landbot
- Litmus
- Livestorm
- Mailercloud
- Mailmodo
- Managed Server Hosting
- Microsoft Teams
- Nimble
- Outgrow
- Overloop
- PartnerStack
- Pinecone
- PostHog
- Postmark
- Respond.io
- Retool
- Segment
- Shuffle
- Site123
- Sitecore Experience Manager
- SmartSuite
- Softr
- Streak
- Stripe
- SupportBee
- Supportbench
- Time Doctor
- Ucraft
- Viewabo
- Wistia
- WooCommerce
- Wrike
- Zapier
- Zendesk Chat
- Zowie
- folk
- noCRM.io
- tawk.to
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Intercom, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
