Freshdesk vs Appy Pie

Take a look at how Freshdesk and Appy Pie stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Appy Pie has been rated 4.7 out of 5 from 1326 reviews.
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Freshdesk Logo

Freshdesk

4.4
(3,051)
Appy Pie Logo

Appy Pie

4.7
(1,326)
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At a Glance
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Appy Pie Logo
Appy Pie
Starting at:
$16.00/month
Overview
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
Appy Pie Logo
Appy Pie
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding know-how to create an app. The platform can be used for Windows 8 Phone, Android & iPhone applications, both for mobiles and smartphones; and allows users to quickly publish to Google Play & iTunes. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Appy Pie
View 5 images
Appy Pie Screenshots
Appy Pie screenshot 1
Appy Pie screenshot 2
Appy Pie screenshot 3
Appy Pie screenshot 4
Appy Pie screenshot 5
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Pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Appy Pie Logo
Appy Pie
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$16.00
/ month
Gold
$36.00
/ month
Platinum
$60.00
/ month
Enterprise
Contact Us
See all pricing
Pros and Cons
Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Appy Pie Logo
Appy Pie
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Appy Pie Logo
Appy Pie
Small Business
86.95%
Mid Market
9.95%
Enterprise
3.09%
Deployment
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Appy Pie Logo
Appy Pie
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Appy Pie Logo
Appy Pie
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Appy Pie Logo
Appy Pie
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • Airtable
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Asset Panda
  • Avast Business Antivirus
  • Basecamp
  • Better Stack
  • Bitbucket
  • Box
  • Calendly
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • ClickUp
  • Creatio
  • Deskxpand
  • Discord
  • Domain.com
  • Dropbox
  • Eventbrite
  • Evernote
  • Expensify
  • Facebook
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • GitLab
  • Gmail
  • Google Ads Formerly AdWords
  • Google Calendar
  • Google Drive
  • Google Meet
  • Google Sheets
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Loyverse POS
  • Mailture
  • MeisterTask
  • Microsoft Outlook
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Notion
  • Odoo
  • Omnisend
  • OneDrive
  • Paymo
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral Contact Center
  • RingCentral MVP
  • Shippo
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Stripe
  • Supportbench
  • SurveyMonkey
  • Todoist
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Typeform
  • Userlike
  • V2 Cloud
  • Vend
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xero
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • Zoom
  • noCRM.io
Appy Pie Logo
Appy Pie
Total integrations: 56
  • Acquire.io
  • Adobe Connect
  • Airtable
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Asset Panda
  • Avast Business Antivirus
  • Basecamp
  • Better Stack
  • Bitbucket
  • Box
  • Calendly
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • ClickUp
  • Creatio
  • Deskxpand
  • Discord
  • Domain.com
  • Dropbox
  • Eventbrite
  • Evernote
  • Expensify
  • Facebook
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • GitLab
  • Gmail
  • Google Ads Formerly AdWords
  • Google Calendar
  • Google Drive
  • Google Meet
  • Google Sheets
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Loyverse POS
  • Mailture
  • MeisterTask
  • Microsoft Outlook
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Notion
  • Odoo
  • Omnisend
  • OneDrive
  • Paymo
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral Contact Center
  • RingCentral MVP
  • Shippo
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Stripe
  • Supportbench
  • SurveyMonkey
  • Todoist
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Typeform
  • Userlike
  • V2 Cloud
  • Vend
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xero
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • Zoom
  • noCRM.io
Top Alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Appy Pie Logo
Appy Pie
See all alternatives
Company Details
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Appy Pie Logo
Appy Pie
  • By Appy Pie LLC
  • Located in Warrenton, Virginia, United States
  • Founded in 2014