Freshdesk vs Deskxpand

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Freshdesk Help Desk Software logo

Freshdesk

4.4
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At a Glance
Freshdesk Help Desk Software logo
Freshdesk
Starting at:
$14.00/month
Deskxpand Help Desk Software logo
Deskxpand
Pricing not provided by vendor
Overview
Freshdesk Help Desk Software logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
Deskxpand Help Desk Software logo
Deskxpand
Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Deskxpand
View 6 images
Deskxpand Screenshots
Deskxpand screenshot 1
Deskxpand screenshot 2
Deskxpand screenshot 3
Deskxpand screenshot 4
Deskxpand screenshot 5
Deskxpand Homepage
Deskxpand Homepage
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Pricing
Freshdesk Help Desk Software logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Deskxpand Help Desk Software logo
Deskxpand
No pricing information available
Pros and Cons
Freshdesk Help Desk Software logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Deskxpand Help Desk Software logo
Deskxpand
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Help Desk Software logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deskxpand Help Desk Software logo
Deskxpand
Insufficient data to show segment split
Deployment
Freshdesk Help Desk Software logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Deskxpand Help Desk Software logo
Deskxpand
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Help Desk Software logo
Freshdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Deskxpand Help Desk Software logo
Deskxpand
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Freshdesk Help Desk Software logo
Freshdesk
  • Documentation
Deskxpand Help Desk Software logo
Deskxpand
  • Documentation
Integrations
Freshdesk Help Desk Software logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Workspace
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • SurveyMonkey
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Deskxpand Help Desk Software logo
Deskxpand
Total integrations: 15
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Workspace
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • SurveyMonkey
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Freshdesk Help Desk Software logo
Freshdesk
See all alternatives
Deskxpand Help Desk Software logo
Deskxpand
See all alternatives
Company Details
Freshdesk Help Desk Software logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Deskxpand Help Desk Software logo
Deskxpand
  • By Biztech Consulting & Solutions
  • Located in Ahmedabad, Gujarat, India
  • Founded in 2006