Freshdesk vs Deskxpand

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Freshdesk Logo

Freshdesk

4.4
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At a Glance
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Deskxpand Logo
Deskxpand
Pricing not provided by vendor
Overview
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
Deskxpand Logo
Deskxpand
Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Deskxpand
View 6 images
Deskxpand Screenshots
Deskxpand screenshot 1
Deskxpand screenshot 2
Deskxpand screenshot 3
Deskxpand screenshot 4
Deskxpand screenshot 5
Deskxpand Homepage
Deskxpand Homepage
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Pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Deskxpand Logo
Deskxpand
No pricing information available
Pros and Cons
Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Deskxpand Logo
Deskxpand
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deskxpand Logo
Deskxpand
Insufficient data to show segment split
Deployment
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Deskxpand Logo
Deskxpand
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Logo
Freshdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Deskxpand Logo
Deskxpand
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Freshdesk Logo
Freshdesk
  • Documentation
Deskxpand Logo
Deskxpand
  • Documentation
Integrations
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Workspace
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • SurveyMonkey
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Deskxpand Logo
Deskxpand
Total integrations: 15
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Workspace
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • SurveyMonkey
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Deskxpand Logo
Deskxpand
See all alternatives
Company Details
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Deskxpand Logo
Deskxpand
  • By Biztech Consulting & Solutions
  • Located in Ahmedabad, Gujarat, India
  • Founded in 2006