Freshdesk vs Userlike

Take a look at how Freshdesk and Userlike stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Userlike has been rated 4.4 out of 5 from 453 reviews.
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Freshdesk Logo

Freshdesk

4.4
Userlike Logo

Userlike

4.4

( 453 )

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At a Glance
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Userlike Logo
Userlike
Starting at:
$100.00/month
Overview
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
Userlike Logo
Userlike
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Userlike
View 6 images
Userlike Screenshots
Userlike screenshot 1
Userlike screenshot 2
Userlike screenshot 3
Userlike screenshot 4
Userlike screenshot 5
Userlike screenshot 6
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Pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Userlike Logo
Userlike
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
See all pricing
Pros and Cons
Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Userlike Logo
Userlike
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Userlike Logo
Userlike
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Deployment
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Userlike Logo
Userlike
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Logo
Freshdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Userlike Logo
Userlike
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Freshdesk Logo
Freshdesk
  • Documentation
Userlike Logo
Userlike
  • Documentation
Integrations
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • Bitrix24
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox
  • Dropbox Business
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • LiveAgent
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • PrestaShop
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Site123
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Trello
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Userlike Logo
Userlike
Total integrations: 30
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • Bitrix24
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox
  • Dropbox Business
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • LiveAgent
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • PrestaShop
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Site123
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Trello
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Userlike Logo
Userlike
See all alternatives
Company Details
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Userlike Logo
Userlike
  • By Userlike UG
  • Located in Cologne, North Rhine-Westphalia, Germany
  • Founded in 2011